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Swiggy Complaints & Reviews

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Updated: Feb 27, 2026
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654
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Swiggy reviews & complaints page 158

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P
Paras Mahendru
from Ahmedabad, Gujarat
Oct 11, 2019
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Address: Vadodara, Gujarat

Yesterday my swiggy order was canceled and i was charged 105 cancellation fee.
As soon as i received the delivery guy's contact number, i called him and requested him to bring me change for 500. I had no change and it was almost 11 pm, so it was a bit challenging for me to get change. He turned up without change. He asked me to give him rs 500 and said he will come back with the remaining change. I obviously was not convinced with his idea and refused.

The end result, my order was canceled by swiggy and they charged me cancellation fees. Now, i know i am supposed to have the exact change, but when i have called in advance and informed the delivery guy should swiggy not cut me some slack?

The customer care representative was extremely rude with me over the phone.
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    R
    rohan_7679
    from Delhi, Delhi
    Oct 11, 2019
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    Address: 560020

    Hi... My name is rohan shah & today (October 11 2019) i ordered for 3 kharabaath from mtr malleswaram branch through the swiggy app. But when the order reached me it was kesaribaath. I paid close to 270 rupees for this order. When i contacted swiggy’s helpline they refused to refund or replace my order as they too were denying that my order was incorrect. This is absolute day light robbery. This is not right on their part as i paid for something i did not order.
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      P
      PurbashaN
      from Bhubaneshwar, Odisha
      Oct 10, 2019
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      refund/customer service

      Address: Adhir Abasan, Block BF 61, Kestopur, Kolkata, West Bengal, 700101

      Hello Team,

      First to my utter surprise, in this days of competition with other food delivery companies, how can Swiggy be so pathetic with their customer service! Samarth from the chat support just disconnected my chat while I was online. It happened with another executive of yours few days back. Swiggy just rock in disconnecting chats!
      I raised a concern with them for a refund of Rs. 260 few days back as I didn't receive...
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      C
      CAPTMB
      Oct 10, 2019
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      On 5th Oct at 2.34 pm we ordered food worth Rs.955.Order number [protected]. Message came saying order not completed.The message was "Order was not completed.Any amount if debited from UPI will get refunded within 2, 4 days." UPI reference number is UPI/DR/[protected]/Swiggy/UTIB/[protected]@/Swiggy.

      mONEY WAS DEBITED FROM MY BANK BUT THE order was not DELIVERED.
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        P
        Prateekkk Rao
        from Noida, Uttar Pradesh
        Oct 10, 2019
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        Address: SARSWATI MARG, Central Delhi, Delhi, 110005

        On 30 Sept 2019, I ordered food with swiggy and I paid through net banking, but order not placed, again i tried and both time amount debited. Later on, I paid through UPI, this time order placed. I got debited three times. I contacted SWIGGY. they told me First two transaction stuck in the gateway, the amount gets refunded in 5 -7 days.

        I contacted many times swiggy and my bank. But the bank told me, we have paid to the merchant and provided transaction no. while swiggy support gave me different response every time. some times we are initiating your refund, sometimes, "We didnot receive money".

        I mailed swiggy support with full detail, but I dint get any response.
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          R
          Ram Siuli
          from Mumbai, Maharashtra
          Oct 10, 2019
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          Service: the food supposed to be delivered within 35 minutes. It got delivered after an hour. The delivery executive is not responding.

          And the chat bot makes it worse in the help section. With the pathetic implementation of chat bot swiggy is offering one of the worst customer help.

          Just check the time now and the reply from chatbot in the screenshot.
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            S
            Sanjay Kisor Chakraborty
            from Kolkata, West Bengal
            Oct 9, 2019
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            Address: A-176, Canal South Road, Metropoliton Cooperative Housing Society Kolkata - 700105, Kolkata, West Bengal

            I have purchased 2 quantity of veg combo and 1 quantity of non veg combo on 26.09.2019 in the name of ranita chakraborty, bidyadhari bidyalaya, da - 51, bidhannagar, kolkata - 700064 from papa chow (Swiggy representative) vide order no. [protected] and the quality of food was so poor and non eatable. I just throw out the food and called to papa chow, but unfortunately i have got a negative reply from their end. Please look into the matter and arrange to refund my bill amount.
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              Pooja Mandaliya
              from Ahmedabad, Gujarat
              Oct 9, 2019
              Resolved
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              Resolved

              Address: 380007

              I have placed order on 5th september 2019. Restaurants can't able to deliver this in 1 hours. So, i cancelled that order.

              Rs. 444 amount is debited from my bank account. I have done payment using my debit card.

              After cancelling order, i received message from swiggy that my refund is initiated and i will get it within 5-7 days, as well as transaction number is there in message.

              I have connected customer support and they told me my payment method is "net banking". As well as she told me my order status is failed. If order status is failed then how can amount was debited from my account.

              She is lier. She always repeat please wait 5-7 days...

              Order id: [protected]
              Reference number for refund: 5702968234916762504049

              Please help me in this fraud.

              Looking to hear from you team.
              Oct 9, 2019
              Complaint marked as Resolved 
              Just now (9-10-2019 10:03 PM), I got my refund. : ) Thank you for support. Please check once my another compliant also, related to Flipkart fraud
              Oct 09, 2019
              Updated by Pooja Mandaliya
              I have placed order on 5th September 2019. Restaurants can't able to deliver this in 1 hours. So, I cancelled that order.

              Rs. 444 amount is debited from my bank account. I have done payment using my debit card.

              After cancelling order, I received message from swiggy that my refund is initiated and i will get it within 5-7 days, as well as transaction number is there in message.

              I have connected customer support and they told me my payment method is "Net banking". As well as she told me my order status is failed. If order status is failed then how can amount was debited from my account.

              She is lier. She always repeat please wait 5-7 days...

              Order Id: [protected]
              Reference number for refund: 5702968234916762504049

              Please help me in this fraud.

              Looking to hear from you team.
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                D
                Diksha Monga
                from Delhi, Delhi
                Oct 9, 2019
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                not refunding my money even I have not got order products

                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                Hi i ordered from swiggy on 7 oct from subway 3 products 2 sub and 1 wrap. I was told i will get order on 57 min which took almost 2 hrs to deliver and when i got order i opened 1 st box it was veggie delite sub wuth no veg apart from cucumber.
                I complaint them they said they will refund 50inr but didnt refund when i opened 2nd box it was ok but 3 rd box was also sub with no veg inside.. I texted them and requested then to send right...
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                barnal
                from Bengaluru, Karnataka
                Oct 8, 2019
                Resolved
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                Address: 560100

                This is regarding [protected].

                Swiggy picks up the order and then call customers to explain that the area is not covered under delivery area and ask for extra charges. Complaint is, if the delivery area does not cover my area of residence then why they pick uo the order and why they disturb customer calling multiple times asking for cancelling the order. This is between restuarnat and swiggy before picking up the order by checking if delivery area covers my residence area. Finally they cancel the order by deducting 95rs as cancellation fee. This is they they take both money and food in their pocket. And customer lose both food and money. Take immediate action on this.
                Oct 12, 2019
                Complaint marked as Resolved 
                Before picking up parcel Swiggy has to be sure that delivery area is under swiggy's permitted delivery area. If we get call for non delivery/extra charge after parcel is pickd up, it creates hassel. Thanks.
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                  barnal
                  from Bengaluru, Karnataka
                  Oct 8, 2019
                  Resolved
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                  Resolved

                  Address: 560100

                  This is regarding [protected].

                  Swiggy picks up the order and then call customers to explain that the area is not covered under delivery area and ask for extra charges. Complaint is, if the delivery area does not cover my area of residence then why they pick uo the order and why they disturb customer calling multiple times asking for cancelling the order. This is between restuarnat and swiggy before picking up the order by checking if delivery area covers my residence area
                  Oct 12, 2019
                  Complaint marked as Resolved 
                  Before picking up parcel Swiggy has to be sure that delivery area is under swiggy's permitted delivery area. If we get call for non delivery/extra charge after parcel is pickd up, it creates hassel. Thanks.
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                    K
                    Kumar M Harish
                    from Visakhapatnam, Andhra Pradesh
                    Oct 8, 2019
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                    Address: Office No.204, 2nd Floor, V V Vintage Boule Vard,Above Cafe, Somajiguda, Hyderabad, Hyderabad, Andhra Pradesh, 500082

                    Dear sir/madam,

                    On 27th september 2019 placed order in swiggy amount deducted twice 160rs each, but order has not confirmed and not delivered.

                    Icici bank credit card used for order placement.

                    Kindly refund the amount 320rs..

                    I have done mail also regarding this..

                    Regards
                    Harish
                    Bapunagar, chintal
                    Hyderabad
                    [protected]/[protected]
                    Oct 08, 2019
                    Updated by Kumar M Harish
                    160rs each two times deducted, order has not confirmed and food also not delivered.

                    I have forwarded mail regarding this but not received any reply..
                    We ordered a ice cream box from NIC but it was fully broken and leaking from the bottom. This a very disappointing act we have faced now. Plz take care of the case by refunding or giving another pack.
                    Swiggy Customer Care's response, Oct 9, 2019
                    Verified Support
                    Hey Riya, we are disappointed to know of this letdown. We suggest you connect with us through [email protected] with your registered details and the concerned order id. We shall have this turned around for you.
                    Ordered stuff from bakers and bans at 6.00 pm till now i didnt recieved delievery yet, Money paid through phonepe. Most disappointed 😞
                    Swiggy Customer Care's response, Oct 9, 2019
                    Verified Support
                    Hey Shiny, we are disappointed to know of this delay and the discomfort thus causes. We assume the order was delivered to you. If not, feel free to connect with us with your registered details and order id at [email protected] to help us fix this.
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                      C
                      chandra harsha Kamineni
                      from Hyderabad, Telangana
                      Oct 8, 2019
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                      I have ordered on swiggy on oct 3 2019 and because the restaurant was closed the order was cancelled. But it showed that the restaurant was open. Anyways i have paid online for it through card and haven't recieved the money yet. I contacted customer care. They told me to contact bank and i did, bank told me that i haven't gotten any amount refunded. Swiggy is not helping me, i feel cheated
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                        N
                        Nikkothari
                        from Tirunelveli, Tamil Nadu
                        Oct 8, 2019
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                        I ordered for a veg biryani. Instead of that we got a chicken biryani. We thought it was paneer but when we checked it was chicken. We dint eat any food. The whole order went waste. They just refunded back the biryani amount. Whereas the whole order went waste and i should receive full refund. They dint take any action against the restaurant too. Kindly help.
                        My de is is deactivating 778257
                        Dilshad garden
                        Ikrar
                        Swiggy Customer Care's response, Oct 9, 2019
                        Verified Support
                        Hi there, we suggest you contact your Hub Manager to have this issue resolved. Thanks!
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                          N
                          Nishchhal Bakshi
                          from New Delhi, Delhi
                          Oct 8, 2019
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                          Address: New Delhi, Delhi, 110052

                          Order #[protected]

                          I have placed this order 9:15 pm 7thoct 2019 and after 1.5 hours i tried reaching customer care and they replied me back someone else took your order and we are sorry for inconvenience, then after forcing so much they said well provide you a replacement of that order i agreed, then again at 11:30pm i contacted delivery executive and he says sir the restaurant is closed and i contacted customer care and they are like sorry for inconvenience. A guy who has been waiting for his order since almost 3 hours you say sorry and over!
                          This is how swiggy takes care of their "super" customers.
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                            A
                            AAkshara
                            from Delhi, Delhi
                            Oct 7, 2019
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                            Address: Lucknow, Uttar Pradesh

                            Every single time i order food from swiggy, it either comes in absolutely filthy packaging or they deliver something i didn’t even order in the first place. It’s so annoying to be wasting away so much money and still getting the wrong order, specially when you’re hungry. Extremely dissatisfied & disappointed. My money has been wasted more than just a few times and it’s high time somebody actually started talking about it because turns out i’m not the only customer facing this sort of a problem. I want this to stop immediately, thinking as if the customers are fools!
                            Sir ordered from miku refresh point sikandra agra up..the food i ordered that is pizza and burger ..the food is unbaked ..looking very ugly..packing also was no good in look ...plz initiate my request and please take actions thank ..
                            I order my food at 10 and in 1 hr i asked the agent they said you will receive your food in 5 mins then at 11 30 i asked again they said the man is about to reach then at 12 they said your order is canceled
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                              S
                              Shabaz77
                              from Hyderabad, Telangana
                              Oct 7, 2019
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                              Address: 21-4-201 Hussaini Alam Hyderabad, 500064

                              Duty manager,
                              As i am your loyal customer from more than a year hope you will solve my problem.
                              Kindly note till date i have not received my refund amount. Check and adv asap. Details are given below.
                              Order number [protected]. Appreciate your soonest response. Hope my case will be resolved on priority basis. As i am a loyal customer of swiggy.
                              Thank you.
                              Dr. Syed ali shabaz
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                                R
                                Rajesh Krishna Gopal
                                from Bengaluru, Karnataka
                                Oct 7, 2019
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                                Address: 560035

                                Hello,
                                Off late, the charges for delivery have increased, but now in addition to that restaurant charges.
                                Now since a charge is being placed for delivery, why are we as customers supposed to be guiding the delivery personals the way to our house, also why do they speak while riding - is this safe and what kinda service is being provided for me to pay such charges?
                                I understand in this fast-paced world, time is of the essence but please do not expect us to give your selected delivery personal directions.
                                I placed an order on swiggy. It was cancelled and cancellation fee is taken. I called them, that amound refunded by them because it was their mistake.

                                When I placed order again, that cancellation fee which was refunded is added to my next order. I told them but not responding properly.

                                They all are fraud
                                Hi i ordered a tandoori momos 8 pices from hot paprika and food was delivered by some muslim boy wich is already opened and ate by him. I received only 7 pcs of momos.
                                I want my refund. It is totaly waste for me.
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                                  S
                                  Shubham Kumar pandey1
                                  from Gurugram, Haryana
                                  Oct 7, 2019
                                  Resolved
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                                  Resolved

                                  Hi i ordered from swiggy & i got stale sweet delivered to me . i complaint this to customer care but they are not giving refund . They keep on asking for images . i tasted sweets & found it to be stale. I told customer care that i am ready to talk with restaurant but they dont connect me . Kindly take strict action against swiggy for delivering stale sweets . I am attaching screenshot for order details. stale item can also lead to bad health.
                                  Oct 9, 2019
                                  Complaint marked as Resolved 
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                                    Ç
                                    Çhaņđřú Xmøķìę
                                    Oct 7, 2019
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                                    Address: 600118

                                    I was working as a swiggy delivery boy in a team... I was taking as much as order is possible for extra incentives...
                                    Bt the payout was not transparent it was just coming the message that this much ammount was adjust from your payout... Bt it always the low ammount with what i calculated... Why can't you give an payout invoice for delivery boys... With an new update it's my kind request... Because when i ask about the payout information on the help section they are saying that go and refer in the hub... But hub is far away from my place... How many times should i go and check...
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