Swiggy Complaints & Reviews

Hello team

#[protected] this is the order number and this is the second time i have received the email regarding the order which i did not place, i would request please stop sending the food to the address (Rzg548 rajnagar part 2, block f, raj nagar
Extension, raj nagar, new delhi, delhi 110077,
India) it is not my address and i m not related to this address. If i receive one more email saying that this was the address i ordered the food then i have to go consumer court as this is the personal information which someone has been using without my consent. I would request you to take appropriate action towards it.

Thank you

I am complaining against swiggy for two of my orders. On my two orders swiggy looted and sent me very low quality food. With that i have been suffering illness after having the same.
For this when i contacted swiggy they refused to pay any compensation instead they are challenging to leave and misbehaved.
For the same i need a compensation of atleast rs.500 for mentally harashing me and for physical disturbance caused...
1. Order id - [protected] on 13th sept 2019
2. Order id - [protected] on 24th sept 2019
Mobile no - [protected]
Email - karanmzms.[protected]@gmail.com

I request to submit a complaint against the mode and manner of delivery of order no.[protected] in particular i demand strict disciplinary action against the delivery guy with the phone number [protected]. So as it happened i ordered dosa and rajasthani dahi vada from jbs but the sequence of events that took place afterwards was in violation of every code of conduct. The order was made in around 7:00 pm the expected delivery time i assumed being a swiggy’s frequent customer to be in around 30 mins. As usual i was waiting for the delivery in my residence but the person responsible fopr the delivery kept calling me intentionally to ask me the same address time after time.in total 7 calls were made, in the last call i asked him to come to the usual location where all swiggy personnel used to come. To my surprise he said that he has been there in that location (Which he asked me to go now) he kept on insisting and arguing that somehow his standing in that location which as per the 6th call he was not gives him the locus standi to deny my rightful deliverly at my location.
I had to go because i thought there will always be communicational errors in place but what violated my womanhood was what happened afterwards. When i went to take the delivery alone at 8:00 pm he looked at me disgracefully and passed slurry comments in that dark place i felt hepless and started running back to my place.

I till now feel very disturbed and i will take further action if i don’t see any action taken by your side

I orderd my food from swamy in thane. I paid the money via my tjsb account linked to paytm. I received a message which said my money has benn debited but i didn't receive any conformation message. I want to know the issue and get my money back. The nearest outlet do not support swiggy and the main outlet isn't receiving phone calls. Please make sure my complain in noted down and taken in action.

I had ordered for 1/2 kg of besan laddu. Sweets delivered are in such a pathetic condition, its overfried, and had some black particles on the sweet surface. Usually besan laddu will not have any black particles on it. We are not able to eat a pinch of this 1/2kg sweets also. Please do look into this. And either pay be back. I wanted to replace the order with moti choor laddu, but im really scared of its quality. If its possible to replace the order with good quality of sweets please do send me moti choor or refund the money.

We swiggy fleet manager bokaro jharkhand he misbehaved to all rider any topic and he cut Money without issue in my payout amount and he doesn't grant leave for exam and he dont help me any types of work
I want action immediate to fleet manager
Because all rider goes to face all types of problem
We fleet manager names
1 ajit yogi
2 rahul pandey
3 Shankar mahto
4 he's senior adarsh anand br...

With due respect, i have order from swiggy and order no. Is #[protected]. But my order has been cancelled automatically by defaul after half an hour and then i have order one more time and the order no. Is #52247712e26. And then my this order has also been cancelled after half hour more. The executive is saying that the restaurant is not taking any online order but when i ordered it is showing that the order has been confirmed and the food is preparing. And after half an hour its cancelled, and now no restaurant is open in swiggy in hisar location. Kindly do check twice.

I had placed my order around 8.15pm. The order was not received even after 9.30pm. On calling the delivery executive nilesh anant kadam, he started using abusive language on the phone. I spoke to a swiggy customer support executive and he expected me to be calm even after such misbehavior.
This is a case of abuse against a lady and i will be logging a police complaint against the company.

We had ordered 4 crisy veg supreme burgers and 4 crispy veg wrap from burger king, paid online by credit card.
After 2 hours of waiting and constantly complaining about the delivery status, and yet what we recieved was a wrong delivery. Later on the delivery was again generated but yet again we got delivery which was pathetic.
3 burgers were missing, the wraps were cold, stale and not at well packed there was spillage of items, plus no invoice was present. When i refused to take the order the delivery person said he will call swiggy and didn't return!
We couldn't eat those items plus we wasted 2 hours over complaining. When we were complaining there was no call by the customer care they were not responding. They just generated a complaint and requested refund from there side. When i asked for complaint number there was no reply the chat thread closed!
This harassment has to stop!

Order no #[protected]
Order was placed time: 9.36pm date 19th september
I cancelled the order because after an hour time approx 10.30 delivery boy called and said my order is spoiled and have to reorder
Still waiting after reorder till 11.21 i cancelled
Paid money until now was 131 + 90 (Cancellation fees)
Did i got the food no
Did food spoiled because of me? No i was not even aware why its taking 2 hours to deliver food from a restaurant that is hardly 20 mins away from my location
Need a reply on this swiggy extremely poor service

I ordered something from a restaurant and it was prepaid, the amount got debited so i talked to the customer service regarding the same. They assured i'll get the refund withing 2-3 days, now i contacted them regarding this after a week. The executive said they already processed the refund, but i haven't got any.
They are now telling me to contact the payment source. Which is google since i paid using google pay. I even asked them for the trasaction id for the refund they initiated, they are not willing to.

I ordered from a restaurant not even a km far from me and after waiting 1 hour, the delivery executive updated the status as delivered but i didn't receive any order. When i complained to the swiggy customer care, the executive was very irresponsible and not helpful at all and when i asked for a refund, he said he can't. When i asked for a replacement, he said he can't. After contacting them for 3 hours. They give me a coupon worth 300 while my actual order was worth 350. When enquired regarding the same, they say they can't give me full refund. And the response time is horrible.

I m trying to book one chicken fried rice in tasty kitchen restaurant. The upi transaction is successful in my bank side. But the order is not confirmed by the swiggy app. Then i cancel the payment and book the food in zomato delivery app. Then i received the swiggy order without any prior notification and also receiving zomato order. So my money is wasted on the swiggy app. I have contacted the customer service, he's not satisfies my problem and impolite speech. Very very poor swiggy customers. My money has been waste. He's not refunded to me.

I ordered burger from burger singh around last week of aug 2019. My order was cancelled due to lack of supply of the items ordered. When i asked for refund they said you will get in 4 to 6 business day, i did not get the refund since then. I spoke to many agents they were bluffing saying refund failed so we are providing coupon of 850rs which i am not able to see anywhere in my account. When i am trying to use food850 (Advised by swiggy agents). It says invalid coupon. Why neither coupon nor refund processed so far.

This is last complain i am dealing with swiggy if refund will not be provided by you guys. I will approach to consumer court and required legal action will be taken.

Regards,
Brijesh sharma.

(See i have already escalated this problem and i dont have a solution yet. I placed an order and it was not delivered to me and i got in touch with subha priya and asked to call me, i told him the issue over the call and he issued a coupon of 650 saying that if i order any thing less than 625 then my charges will be 0. But now when i try to order it shows me that i have to pay 107 extra as restaurant charges and delivery partner fee. Why so?
As i have already paid it in my last order so why should i pay for it now. And it was not my fault that the delivery partner did not call me before delivering the order to some random person... Now i am hungry do something as that is the only money i have and i want to eat food now. Sort out my issue.)
This is what i told them and i have sent you as well..
Now the problem is why should i pay the partner delivery charge and the restaurant charge when i did not receive my order and when it was the delivery partner's fault.
On that the customer support call is never reachable and the chat people are so irresponsible in responding and when it's really necessary to explain things over a call they never callback and close the chat without any consent.
And they continue telling that they can't help.
I did place an order with a loss as i'm hungry... But i want a solution to this and i want a refund.
This is a nuisance for the customers.
Would swiggy be hungry on behalf o[censored]s.
+ there's a big problem of the customer support not understanding english or not being able to read. They send me a chat stating that no profanity should be used. Now tell me, how come asking someone if they are literate and if they can read is wrong or abusive.
Swiggy doesn't hire proper candidates to connect with customers and no swiggy number is reachable which is available online. If we manage reaching some other dept and ask them to somehow connect to the right dept they disconnect the phone.
[protected] is the order number where i had this issue post which because of extreme hunger i had to order paying extra. Look into each and every call and chats and investigate please.
I want a solution to this issue asap.

This is in reference to order #[protected] that i mistakenly placed. I realized i'd placed the incorrect order quickly and tried to cancel it within 5 minutes where i was told that i would be charged a cancellation fee of 50 percent of the order value since "the restaurant has already started preparing your order." this can't obviously be true and this is an unreasonable policy. There needs to be a 5-10 minute window where a customer can cancel a mistakenly placed order with a minimal fee. I went ahead with the order in this instance but this policy needs to change.

I ordered from swiggy - us pizza.
Original order came cold and then i was offered a replacement which i obviously accepted.

A new order came at exactly 8:38pm and i opened it, saw that the toppings was spoilt due to obvious mishandling in delivery.

When i created a complaint - they said that they have noted and will share the feedback to relevant shareholders but can't compensate.

The pizza was of rs. 520
Relevant order id is: [protected] and [protected]

I ordered a double egg roll from chota mama chicken & mama veg. Agra, civil lines. I found chicken in my roll and this is really frustrating. I want to take action against the restaurant and their attitude is not at all relieving... And in this religious month.. I have never eaten meat... This the month of shrada.. And i don't eat meat... I called the restaurant... His behaviour was very ignorant and arrogant.. And he didn't seem to have any change... I am so frustrated and this destroys my trust in online food delivery outlets... I want an action against him and want him to at least feel that consumer has some power. This behaviour is not acceptable.. I want action

I ordered from havstories and kaar khaana havstories online through zomato and swiggy. Food is a joke for them. Ordered falafel pita pocket hummus 3 times from kaar khana havstories. It is nothing but an indian veggie kabab or cutlet, it is not falafel. They keep fooling me everytime. They should either take this item off the menu or rename it to indian veggie kabab cutlet or tikki rather than masquerading it as falafel. It is nothing like a falafel. Despite my several requests to make it less spicy and less salt. They made it more spicy and added red chilli powder in hummus the 3rd time. There was no chilli powder in hummus the last 2 times i ordered. The falafel sandwiches were also very spicy the last 2 times, unlike the original falafel that one gets in middle eastern countries. They kept making excuses like the head chef wasn't available that is why this happened and order next time and you will get authentic falafel, proper food and i ordered again and was disappointed, disgusted and i get messed up food everytime for that sort of price.
The veggie premium momos i ordered were dumped squished together in one plastic box, the end result was a clump of momos stuck together and torn apart.
The veg burger i ordered was pathetic with only one dry aloo patty and ketchup, there was no tomato, no lettuce leaf etc. Burger price more than havstories and had lesser ingredients and worst burger i ever had
The food is costlier than havstories but worse.

Kindly dont fool customers by putting up a dish that you cannot make, you are sending a completely different thing a vegetable kabab or patty and you are fooling people by naming it "falafel" . Stop making every darn thing so spicy. May be some customers want to eat less spicy food that is why they ordered a dish named falafel because customer knows, the original falafel sandwiches and hummus salad are made non spicy. But you managed to make that also spicy

I had placed a food order (Order # [protected]) for 2 plates of tawa sabji and 1 plate of boneless mutton seekh kebab masala from hotel great punjab in hiranandani gardens, powai, mumbai on saturday, 21st september 2019 at 1.12 p. M.

However, i received dry mutton seekh kebab instead of boneless mutton seekh kebab masala.

When i called up the swiggy delivery person, he asked me to call up hotel great punjab and speak to them about this. I asked him to do that but he expressed his inability to do so, as he was busy with another delivery.

When i called up hotel great punjab, i was told that the order received by them via swiggy was for mutton seekh kebab and not boneless mutton seekh kebab masala - this is clearly mentioned on the bill sent to me on my email.

It may be noted that i was charged for boneless mutton seekh kebab masala but received dry mutton seekh kebab.

I have attached all relevant screenshots of the order placed with swiggy for reference.

Kindly do the needful at the earliest.