Swiggy Complaints & Reviews

I had placed an order on monday, sep 23rd (Order #[protected]) with swiggy. Due to issues on their restaurant end the order had to be cancelled but the payment had already been made. They didnt have the decency to update me about their issue a. I waited for an agent to appear online to chat but that took time and then i received a phone call (From the driver) and i was told the order will be cancelled and i will get my money (I paid rs 119) in 2-3 days. It has been more 4 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat after waiting for hours and was told in the morning that i will get my refund by today. I still havent received it. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.

Order id [protected]
I received my order after almost 50 minutes.
The delivery boy said our address was out of his range that it was showing him. But we have given our full address properly. He kept us waiting for almost 15 minutes and said he was not getting conformation from swiggy company. And the food was not even sealed.
How can we guarantee our food quality and quantity. Our food was also got cold.
Is this the way u provide the facilities to customer.
Very disappointed with the services of your (Swiggy).
Hope you can improve your services.
And will be happy if you can help us from the problem we faced today.

Ordered food from swiggy... Delivery guy cald n tld me he cnt come near ma place, other guy vl deliver it. Cald cx serv rep lied to me dat fud vl b n 2-3 mins, nbdy came, ordr was canceled, they tuk 2k dnt pay me bk, cld anthr cc rep, he was soo rude, gave false info n discnctd my cal saying he cnt help, his name is sunit, d reps giv diff ans n lie

I place my order at 10:26 still i don’t get my order the delivery boy laying to me and company also about road blocks, their is no any road blockage in my area, i am hungry from last 1:30 hrs. And exicative and chat team not calling me. I am investing my time and money in swiggy their is no any resolution or replacement for my order. This is very unprofessional work happen here. I am going in to consumer court to report this issue on 26 of sept. Literally your doing fraud with customer i have all call records or screen shots from evidence purpose. I will sue you in consumer court.

Hello my name is shaktipal and i am a regular swiggy customer, i am a super customer to them
Today when i ordered from ccd they said it will deliver in half an hour and they it took almost 2 hours still the guy is roaming somewhere else, he stopped picking my phone
They are making me fool both swiggy customer excecutive as well as the delivery excecutive they just hanging up

I have ordered in mumbai from naturals icecream on the 5th of september. My amount got debited from my account via the card payment but the order was not placed.
I do not have any order id but i have the screenshot of the payment debited from my account of rs.335/-
I have contacted the customer care a lot many times but couldnt get my money back after their claims.

Hi
I have raised an order with dominos pizza pimple nilakh pune and order number was 151
This order was never delivered nor did swiggy or dominos took the pain for confirming the order status
Swiggy said it's with dominos and contact dominos
Dominos gave a number which is diverted to other number and other number is not reachable

Later when i was talking to swiggy customer support, they said we are checking and said it's in progress of preparation and later within few seconds said its delivered
I told them it's not delivered and then another service representative said it's in progress of preparation

So, being delivery partners swiggy and dominos should take customer seriously and look into the matter when customer complaints

I had ordered a paneer biryani from lunchbox, hauz khas, new delhi and i received pabeer biryani mixed with pieces of bone and meat inside. As it was paneer above and meat was not visible inside we started eating only to see later that there was pieces of bone and meat inside. Me and my friend both are vegetarians and this is totally against our religious sentiments. This is gross negligence by the restaurant and i'll be filing a case in consumer forum for this.
This is not at all acceptable.

Money deducted and food not delivered. No prpoer response from thier call centre. they are very least bothered about customers. Swiggy delivery executive taken the food and he taken to his home, and all this told by Swiggy customer care. Myself and my family had to be fast due to this. 5 times I spoken to customer cars executives and two Managers (Rachana& some other one). They told me that it will get delivered. They are literally played with me and my family.

Hello team

#[protected] this is the order number and this is the second time i have received the email regarding the order which i did not place, i would request please stop sending the food to the address (Rzg548 rajnagar part 2, block f, raj nagar
Extension, raj nagar, new delhi, delhi 110077,
India) it is not my address and i m not related to this address. If i receive one more email saying that this was the address i ordered the food then i have to go consumer court as this is the personal information which someone has been using without my consent. I would request you to take appropriate action towards it.

Thank you

I am complaining against swiggy for two of my orders. On my two orders swiggy looted and sent me very low quality food. With that i have been suffering illness after having the same.
For this when i contacted swiggy they refused to pay any compensation instead they are challenging to leave and misbehaved.
For the same i need a compensation of atleast rs.500 for mentally harashing me and for physical disturbance caused...
1. Order id - [protected] on 13th sept 2019
2. Order id - [protected] on 24th sept 2019
Mobile no - [protected]
Email - karanmzms.[protected]@gmail.com

I request to submit a complaint against the mode and manner of delivery of order no.[protected] in particular i demand strict disciplinary action against the delivery guy with the phone number [protected]. So as it happened i ordered dosa and rajasthani dahi vada from jbs but the sequence of events that took place afterwards was in violation of every code of conduct. The order was made in around 7:00 pm the expected delivery time i assumed being a swiggy’s frequent customer to be in around 30 mins. As usual i was waiting for the delivery in my residence but the person responsible fopr the delivery kept calling me intentionally to ask me the same address time after time.in total 7 calls were made, in the last call i asked him to come to the usual location where all swiggy personnel used to come. To my surprise he said that he has been there in that location (Which he asked me to go now) he kept on insisting and arguing that somehow his standing in that location which as per the 6th call he was not gives him the locus standi to deny my rightful deliverly at my location.
I had to go because i thought there will always be communicational errors in place but what violated my womanhood was what happened afterwards. When i went to take the delivery alone at 8:00 pm he looked at me disgracefully and passed slurry comments in that dark place i felt hepless and started running back to my place.

I till now feel very disturbed and i will take further action if i don’t see any action taken by your side

I orderd my food from swamy in thane. I paid the money via my tjsb account linked to paytm. I received a message which said my money has benn debited but i didn't receive any conformation message. I want to know the issue and get my money back. The nearest outlet do not support swiggy and the main outlet isn't receiving phone calls. Please make sure my complain in noted down and taken in action.

I had ordered for 1/2 kg of besan laddu. Sweets delivered are in such a pathetic condition, its overfried, and had some black particles on the sweet surface. Usually besan laddu will not have any black particles on it. We are not able to eat a pinch of this 1/2kg sweets also. Please do look into this. And either pay be back. I wanted to replace the order with moti choor laddu, but im really scared of its quality. If its possible to replace the order with good quality of sweets please do send me moti choor or refund the money.

We swiggy fleet manager bokaro jharkhand he misbehaved to all rider any topic and he cut Money without issue in my payout amount and he doesn't grant leave for exam and he dont help me any types of work
I want action immediate to fleet manager
Because all rider goes to face all types of problem
We fleet manager names
1 ajit yogi
2 rahul pandey
3 Shankar mahto
4 he's senior adarsh anand br...

With due respect, i have order from swiggy and order no. Is #[protected]. But my order has been cancelled automatically by defaul after half an hour and then i have order one more time and the order no. Is #52247712e26. And then my this order has also been cancelled after half hour more. The executive is saying that the restaurant is not taking any online order but when i ordered it is showing that the order has been confirmed and the food is preparing. And after half an hour its cancelled, and now no restaurant is open in swiggy in hisar location. Kindly do check twice.

I had placed my order around 8.15pm. The order was not received even after 9.30pm. On calling the delivery executive nilesh anant kadam, he started using abusive language on the phone. I spoke to a swiggy customer support executive and he expected me to be calm even after such misbehavior.
This is a case of abuse against a lady and i will be logging a police complaint against the company.

We had ordered 4 crisy veg supreme burgers and 4 crispy veg wrap from burger king, paid online by credit card.
After 2 hours of waiting and constantly complaining about the delivery status, and yet what we recieved was a wrong delivery. Later on the delivery was again generated but yet again we got delivery which was pathetic.
3 burgers were missing, the wraps were cold, stale and not at well packed there was spillage of items, plus no invoice was present. When i refused to take the order the delivery person said he will call swiggy and didn't return!
We couldn't eat those items plus we wasted 2 hours over complaining. When we were complaining there was no call by the customer care they were not responding. They just generated a complaint and requested refund from there side. When i asked for complaint number there was no reply the chat thread closed!
This harassment has to stop!

Order no #[protected]
Order was placed time: 9.36pm date 19th september
I cancelled the order because after an hour time approx 10.30 delivery boy called and said my order is spoiled and have to reorder
Still waiting after reorder till 11.21 i cancelled
Paid money until now was 131 + 90 (Cancellation fees)
Did i got the food no
Did food spoiled because of me? No i was not even aware why its taking 2 hours to deliver food from a restaurant that is hardly 20 mins away from my location
Need a reply on this swiggy extremely poor service

I ordered something from a restaurant and it was prepaid, the amount got debited so i talked to the customer service regarding the same. They assured i'll get the refund withing 2-3 days, now i contacted them regarding this after a week. The executive said they already processed the refund, but i haven't got any.
They are now telling me to contact the payment source. Which is google since i paid using google pay. I even asked them for the trasaction id for the refund they initiated, they are not willing to.