Swiggy Complaints & Reviews

Dear Swiggy Team.
I am writing to express my dissatisfaction with my recent order from The Garage Kitchen(Order ID [protected]) through your platform. I specifically ordered Thai Red Curry with Rice, but I received Thai Green Curry with Rice instead. This mistake has caused significant inconvenience as the dishes are distinctly different. I kindly request a full refund for this order due to the incorrect item being delivered. Please address this issue promptly.

I rahul dabas, delhi, [protected], had ordered food dated 04.06.2024 at 1.30pm order no. #[protected].

The issue is that i got the order at 3.53pm delayed appox 2.30 hours delivery executive reached approx 3.40pm. I denied to take food and i call the customer care executive. The exective assured my please take this food this time and i assured you have get coupon for the rs.55/- only. I refused and tell him i do not take this food because this food is not eatable, cold food. Why i got this.

After that executive said that you have lodge complaint our protal. I do the same.

I want my full amount of rs. 184/-

Dear Swiggy Customer Support,

I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:

1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up multiple orders. Such a long delay is unacceptable.

2. Unresponsive Customer Care: I tried to contact your customer care service multiple times during the delay, but I received no positive response. Each time, I was simply asked to wait longer, with no concrete resolution or support provided.

3. Cancellation Issue: Due to the significant delay, I attempted to cancel my order. However, your customer care informed me that I would incur cancellation charges if I proceeded. This is unfair, considering the delay was on Swiggy's part.

4. Cold and Inedible Food: As a result of the delay, my food arrived cold and in a condition that was not suitable for consumption. This caused me great inconvenience, especially since I work in a private firm that only allows a 30-minute lunch break. I was unable to enjoy my meal within the limited time available to me.

Given these issues, I demand a full refund for my order and compensation for the inconvenience and suffering caused by this experience. I have attached photos of the delivered food for your reference.

I hope to receive a prompt and favorable response to this complaint. Your immediate attention and resolution of this matter would be greatly appreciated.

Thank you for your understanding and cooperation.

This is regarding order no [protected]

I had placed an order at Oh Calcutta restaurant on 30th of May, 2024 via Swiggy app and made the payment online which was an amount of Rs 1414.

However after half an hour the delivery guy Mr.Surajit Mondal informed me over the phone that due to some technical issues Oh Calcutta is unable to view the payment done, so he will do the payment via cash and I need to pay him the amount in cash once he comes to deliver the order.

I spoke to Mr.Suraj, Swiggy customer care executive, regarding the matter, he said I need not make any payment to the delivery person.

However when the delivery person reached my doorstep he denied to deliver the order without the money and requested me to talk to Customer care executive once more.

On contacting Swiggy customer care, the lady over the phone convinced me that once I make the payment to the delivery guy I will recieve my refund within 2 hours.

I made the payment to the delivery guy believing the words of the customer care executive, however till now I have not received any updates regarding my refund.

Being a frequent customer of Swiggy, I am really disappointed with this issue and will request you to kindly look into the matter and get it resolved at the earliest.

I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their service
This took place on May 19
My order id was [protected]

Hello sir, I'm Nitesh Bhoir working with swiggy this is my DE ID 7510146, recently my service Zone where changed in MUM_Ulhasnagar but i leave in kalyan and the new zone where far from my residence,
I want to earn more, have some financial issues...
Please add MUM_Kalyan as my super zone...
Please im requesting you.
Help me with this...

I want to file a complaint against Swiggy regarding a recent order experience. Last night, at 12:36 AM, I placed an order through the Swiggy app, which was promptly accepted by the restaurant with a promised delivery time of 1:28 AM. However, despite this confirmation, the order was inexplicably cancelled by Swiggy at 1:33 AM, leaving me without food options at a late hour. Despite my attempts to seek assistance through customer support, there was a significant delay in response, and my request to escalate the issue to higher authorities was ignored. Consequently, I was left hungry and stranded, unable to order from any other restaurants as they were closed. This lack of accountability and failure to provide timely resolution has caused unnecessary distress and inconvenience. I seek appropriate action to address this matter and ensure that such incidents are prevented in the future.

Below were the issues we faced with our order. (Order no. [protected])
1. We had placed an order for Bruschetta and dough balls for starters, however, we received dough balls and some bread instead of Bruschetta.
2. The packaging was not upto the mark - the cheese of the food items was stuck on the top of the box, and we had to tear the paper off of our food. (attaching pictures)
3. The food was very cold.
4. For dough balls, we only received one garlic butter dip, that's it, nothing else.

The whole experience was very disheartening, kindly resolve the issue.

I have ordered Barosi pickle from swiggy instamart the pickle was filled with heavy amounts of salt its not eatable at all still they are not returning.

My name is Vihaan Viswanath, I have placed order at Hotel Paradise in Andhra Pradesh.

Order No #[protected]

I did not receive my order because the delivery boy did not even call me and cancelled the order. I did not get a refund and I have been charged a cancellation fee of ₹441.00
The delivery boy name is Ch Jeevankumar

Despite calling a customer care executive and raising an email to [protected]@swiggy.in regarding this, I have not received a refund and they stated that they cannot do any monetary adjustments for this order", blatantly stating that they won't give a refund.

This is unjust and I need a refund, many others are facing such similar issues and aren't being solved. I need my refund back of ₹441.00

I've placed the above cited food order on[protected] for Rs.3, 310/- with Swiggy at around 12.35PM and received a wrong order from Zomato #[protected]. I immediately raised the issue on swiggy app chat and also with the hotel (Rahhams) to take back the wrong order delivered to me and asked them to deliver the food ordered by me. Since, I didn't receive any resolution I raised the issue on email requesting a refund. To this date the response received from swiggy was to either evasive and dodge the issue or send me a one-liner stating the issue is resolved. Despite the fact that we're swiggy is charging so much for their services, this is a grotesque display or apathy lacking accountability and fiduciary responsibility.

I have ordered a ptron earbuds from instamart but I found them damaged and applied for refund but i haven't received my refund yet. According to instamart agents my refund has been completed but I have not received it yet even my bank officials asked me to contact swiggy.

I have placed an order yesterday and it was delivered after literally 1hr 40mins whereas I have selected delivery between 30mins. I kept contacting the restaurant and swiggy customer service over chat and call. Restaurant was very fast with the service and have kept the item ready within 5mins. I kept asking customer service agent about the delay and delay in assigning the delivery agent and they kept disconnecting calls as well as too much noise was coming as if they were laughing from behind instead of answering me. It was too unethical to even speak with them over call. The agents were keeping me on hold for 6-7 mins instead of giving info. I also asked them to cancel my order and get me the refund but the agent said he won't be doing that because he wants me to wait more. Suddenly late at night I finally received my order all cold and rotten. Because it was packed and the agent was late, due to summer it all got smelly and we were not even able to eat it. I called the delivery agent again and asked him to take it back but poor agent marked it as delivered hence there was no option for him to take it back. I then called the restaurant and they also confirmed that the item was packed within 5mins but as agent delayed theh cannot do anything. I then contacted social media team regarding the same and they simply mentioned that the feedback is passed. Where is my fault here?? It was a prepaid order and neither did I get to eat the item nor I got the refund. I am expecting help in this regards asap.

Hello me Biswabhusan rout 01 MAY 2024 ko swiggy se 8 budweiser beer mangaya the lekin kingfisher recieve hua complain kiye to solution nahi mila

ORDER ID - #[protected]
ORDER DATE - 15.04.2024.
ORDER VALUE - Rs. 1349

Sweets were ordered on the above-mentioned date. When I called the delivery partner through Swiggy customer portal along with Swiggy customer care executive, delivery partner said that the item ordered was not available.
Since, the non-availability of the item, I had cancelled the order. But, instead of refunding the amount, Swiggy has charged me the full amount as cancellation charge of Rs.1349 which is not at all acceptable.

I wrote a complaint mail to Swiggy regarding the same. But there is no response from their end.

Kindly help me to get the refund amount.

Hi Anwar Hussain,

Thanks for using Swiggy!

Your Swiggy order #[protected] has been cancelled as the restaurant could not confirm the order due to a technical issue. This happens rarely and we apologise for the inconvenience. We apologise for this experience and hope to see you order again soon.

If you think this was a mistake please contact, www.swiggy.com/support .

Order No:

#[protected]
Restaurant:

Cafe Sadda Haq
Cancelation Time:

[protected]:36
Total Refund

Rs.266.0

Today I placed order #[protected], The address i can see in my profile is correct, but not sure from where It was taking Electronic city and the delivery boy was arguing very badly. I connected to customer care and they are simply telling they can not help . they simply cancelled my order without no refund. this is simply a fraud case. either you redeliver my order or refund please, else i have to go for a police complain.

Bill no [protected]-101135 Order no [protected] 45 Online order ID [protected] dated[protected]:25:43

Ordered via swiggy, subway sandwich and crispers.

One item crispers was missing and the bread was plain even though order was honey oats and Paramesan. Swiggy offered a refund amount less than the missing item! They never refunded it as we did not accept. But there was no further grievance redressal. No money received nor issues solved or heard.

On 18/4/2024 at 1:10pm, I received a mail of a order delivered successfully.
I didn't placed any order then i checked the mail and the details in it.
I'm from Indore and the mail was about an order that got delivered in Kota, Rajasthan. there was a name mentioned maybe he could be the person who's using my mail as his. the name of that person is Rohit. Please take action on him. I'll be providing 3 screenshots of mails i received 1 on 15th April, the second on 17th and the third that i received today.

Hi Team
Today (17th April 24,) we received expiry date food delivery by Swiggy (expiry date 19th Feb 2024)
Swiggy is not replying properly for this serious matter
Don't trust on Swiggy
Feel cheated from Swiggy for their such pathetic behaviour with customer
We shared pics of box but they are not able to read it
Very much disappointed