Swiggy Complaints & Reviews

My I'd temporary deactivate 1889934 why not my id

स्विग्गी फ़ूड डिलीवरी अकाउंट टेम्पोररीलय डीएक्टिवेट कर दिया गया है सर किर्पिया मेरा id चालु कर दिया जाए सर id 1845136 धनबाद कतरास जोन

I have ordered a ton of times from swiggy, many at times i have received wrong items or missing items n most of the time quality being the issue, leakage and quantity issue
All of these issues i have faced, being a outstation student I have spent a lot to curb my hunger and when faced with such issues i always filed a complaint but the response which i received is not what was expected from them.
Whenever i file a complaint they directly show it will take few hours (6-8hrs as mentioned in the message) to see your complaint even after selecting to talk to an agent they simply send an email that we are unable to process your request and if you want you can rate the restaurant.

Seems like poor customer support

I ordered food in swiggy they marked it as delivered but they have not delivered the order. I ordered chicken iguru in swiggy. Delivery partner not delivered the order and they marked it as delivered. My money got wasted and time also wasted. Please take necessary action on this.

An order was place on swiggy from restaurant called Chowman. The restaurant missed an item callen "drunken chicken". We complained immediately the moment we realized while opening the parcel. there has been absolutely no response from Swiggy since 02/06/23. I would like a refund for the food not sent and compensation on lack of customer service.
order Id: Swiggy[protected], token no: 107, Bill no. 10296/KD

This is not the first time swiggy has ignored customer service. I do not understand why the lie by saying they'll get back within 48hrs and literally do not care to do a follow up.

Consumer Complaints
Mumbai
Maharashtra

Subject: Formal Complaint Against Swiggy Food Delivery Company and Its Delivery Partners

Dear Sir,

I hope this letter finds you in good health and high spirits. I am writing to bring to your attention a recurring issue I have been facing with Swiggy, a popular food delivery company, and its delivery partners. The purpose of this complaint is to seek your assistance in addressing the rude behavior and refusal of delivery by Swiggy's delivery partners, despite the collection of a home delivery fee.

I have been a regular customer of Swiggy for over a year now, and unfortunately, I have repeatedly encountered instances where the delivery partners employed by Swiggy have displayed unprofessional conduct and have refused to deliver the food parcels to my address. This refusal to deliver the paid-for parcels is particularly distressing, considering that Swiggy charges a separate fee for home delivery.

Not only is this behavior disrespectful and inconvenient, but it also represents a breach of the agreement between Swiggy and its customers. The consistent refusal to deliver food parcels, despite the collection of a home delivery fee, is an unacceptable practice that warrants immediate attention and resolution.

Furthermore, it has come to my attention that the delivery partners employed by Swiggy have adopted a policy of canceling orders if they are not collected from the roadside. This approach not only compromises the convenience and safety of customers but also goes against the fundamental principles of a reliable food delivery service. What is even more disheartening is the fact that the customer care department of Swiggy supports and enables this culture of the delivery partners, rather than addressing the issue and ensuring quality service.

I believe it is imperative for the government to intervene in such matters to protect the rights and interests of consumers. I kindly request your intervention in investigating this matter and taking appropriate actions against Swiggy for its failure to provide the promised service and for the consistent misconduct of its delivery partners.

In light of the aforementioned issues, I request the following actions to be taken:

1. Conduct an inquiry into the repeated incidents of rude behavior and refusal of delivery by Swiggy's delivery partners, despite the collection of a home delivery fee.
2. Establish stricter guidelines and regulations for food delivery companies to ensure that they fulfill their commitments to customers and provide quality services.
3. Enforce penalties or other appropriate measures against Swiggy for its failure to address these recurring issues promptly.
4. Implement mechanisms to hold Swiggy's customer care department accountable for its support of the delivery partners' culture and failure to resolve customer complaints satisfactorily.
5. Regularly monitor and audit food delivery companies to ensure compliance with established standards and to safeguard the rights and interests of consumers.

I am confident that your attention to this matter will lead to significant improvements in the quality and reliability of food delivery services in our region. I believe it is crucial to address these issues promptly to prevent further inconvenience to customers and to uphold the integrity of the food delivery industry.

Thank you for your time and consideration. I have enclosed relevant order ids below for your reference on which Swiggy never gave the complaint numbers in any form or email or sms. There are several such instance and order numbers which could be provided. I look forward to a positive resolution to this matter.

Order #[protected] Delivery partner was rude/Refused to delivery at Home/Cancelled the Order as well on his own. Even the Customer care representative was in support of the delivery partner and after talking for more than 30 mins hung up on us. Dated 6th June'23.

When spoke to their escalation team i was assured it wont happen again and was also promised a follow up from their managers regard this matter but never received their promised call moreover faced the same issue next day.

Order #[protected] - Delivery partner showed disrespect and was adamant for not delivering the parcel to home. Dated 7th June'23

Order #[protected] Delivery partner rudely said why do we order when we cant come and collect the order from roadside and refused to deliver to home. Also said Swiggy has given them orders not to deliver to home nor does Swiggy gives them money to deliver to door steps of the consumer/customer. Dated 7th June'23

Yours sincerely,
Tajinder Kaur

It is to inform you that my order has been cancelled after making us wait for almost 2 and half hours. We have ordered pizzas from Oven Story nearly around 9:00 pm and it's 11:30 when we were informed about the order being cancelled. It is also to inform you that a token of apology wont work in this case, I m highly disappointed with this kind of behaviour and disgusting services from Swiggy. Making sure that it reaches to more people. This is unbelievable! I won't be ordering anything in future from you and won't recommend the same. Worst service ever.

I ordered for plain mixed dry fruits but got mixed peri peri dry fruits delivered. I am facing regular delays in orders recently. The customer care is so poor that they parrot repeat their predefined response. I wasted over Rs.500. Fed up with swiggy. Zomatp is much better.

I haven’t received my refund back on my instamart order and i hot debited twice one from paytm app and another one from Gpay

I ordered Amul frostik from Swiggy instamart on 03/06/2023. The icecream was delivered in a fully melted form as if it was stored at room temperature for a few days. Even after contacting customer care, they say they won't give any refund. It is an unfortunate circumstance but are refusing to take responsibility that the instamart staff failed to store food correctly. Does Swiggy think people are dogs by sending such food. This food shows...

I have working in one restaurant as delivery boy the owner have hired personal restaurant delivery boyz then I have work for 1 month then I leave and i remove my id from swiggy then I login every day but this app is showing like this

I am unable to login to the app, it keeps showing too many login attempts. What I request is for this to be reverted back and at least should have given any warning or anything. I should be allowed to login to the app.

Food package was spilt and food was all over the package all got wasted shameful and food is too spicey horrible...Everything got wasted refund my money disgusting swiggy moreover customer care doesn't care

I have given one order for 1 Veg biryani from Biryani Blues through Swiggy. I have received the order more than one hour late and the food was completely cold. Mr Mohd. From customer executive team told me he will give me coupon of 75 rs as compensation and i confirmed the same. The next second he started saying they cannot do that please write a mail. Do you think customers are fool? Its not about 75 rs coupon it shows Swiggy is a fraud and filled with liars bunch of customer executive. I want to complaint against Mr. Mohd for being a cheap liar throughout the entire conversation.

Please give me a task in the locality only, My locality is Basavangudi, If you give the long distance order of 24 kms, how to do.

please give me the orders in my locality only

please
please
thank you

Dear Sir/Madam,

I had ordered from Swiggy with the order details mentioned below :

Order Date and Time: 25th May 2023 at 9:31 PM
Order ID: #[protected]

After the order was placed, the expected time of arrival was 10:16PM. I waited for my order till the promised time. I asked the team at 10:20 about the status but I was told that the order is still being prepared and the delivery partner was not assigned. After not being able to provide the status or the food or the refund for my order, the support executive asked me to either cancel the order or wait for the order. When I said that I don't want to cancel and want my food, she said she was unable to proceed with the refund and this was after I had already waited for 30 mins beyond the promised time i.e. 10:16 PM. They did not respond properly on time and kept me waiting to chat with the senior executive. I was harassed for the entire time and the food wasn't delivered even after 90 minutes of waiting.

Request you to kindly help me the compensation for the harassment by the swiggy team and for keeping me hungry when I couldn't cook and eat as I had lost appetite after waiting for 90 minutes and had to sleep hungry.

Received spoiled food . Cake i ordered was smelling and had gone bad .
How can swiggy be so irresponsible to keep such clients with them.
I was wondering why this shop "cake n bake"from koparkhairane is not there on zomato.
Zomato only keeps trustworthy shops.
I am so much disappointed that i could not eat cake on my parents anniversary.
Swiggy did not even took any action for this issue nor did it refund ny money

Account Deactivate not getting OTP on register number.
Name - Mangesh Hivakar
Mobile number [protected]
Email Id - [protected]@gmail.com

Swiggy a food delivery shop, who did send some spam email to me.

I didn't order food from them, but they sent me an order confirmation email to me.

subject: Swiggy order was delivered superfast
from: Swiggy
reply-to: Swiggy
to: [protected]@gmail.com

Hi Team,

Since long I am using Swiggy money wallet, Last few days I couldn't able to use money however I have loaded money in the wallet.

When I tried customer care they said that its a technical error and it will take 2-5 Hours for the resolution, Its been 4-5 days I am following up, but there where no response.

I have send emails, Swiggy bot and multiple options but there were no reponse yet.

can I get a quick resolution.

contact details : [protected]