Submit a Complaint
Claimed

Swiggy Complaints & Reviews

www.swiggy.com
1
Updated: Sep 13, 2025
Complaints 5143
Resolved
652
Unresolved
4491
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Swiggy

Swiggy reviews & complaints page 33

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Prerita
Dec 23, 2022
Report
Copy

I have ordered 3 items
1) Amu Butter Pav Bhaji
2) Mix veg Fried Momos (Missing item)
3) Strwaberry Milkshake

I asked customer care executive he said he will refund it. i said i don;t want refund i just want to know what happened to it. I am sure that delivery guy had eaten it because in the box chutney was there but momos was not there..if restaurant not forgot to put chutney how they can forgot to put momos.
My main concern is ... We order food from swiggy with assurance that swiggy is not like Zomato. but if same like Zomato is happening with us then what's the use...
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sanjay_45
    from Mumbai, Maharashtra
    Dec 22, 2022
    Report
    Copy

    Address: Banglore

    Hello sir my Sanjay jaiswar de I'd 225760 rate card automatically my old rate card
    40rs pr order, i want to premium shift
    Swiggy is wrong with me
    +1 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Jks67700
      Dec 22, 2022
      Report
      Copy

      My account is temporarily deactivated. It showing ooz defaulter do not open ID. My DE I'd 2375526 please check and solve this problem as soon as possible. Thank you
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vishalmm
        Dec 22, 2022
        Dec 24, 2022
        This thread was updated on Dec 24, 2022
        Report
        Copy

        I had ordered food from The baskin robbins my
        ORDER ID is #[protected] the delivery partner marked already delivered without delivering the parcel or food and i need a refund as the customer support executive from your side didn't provide me a solution as they told my refund or resolution will be given through mail if i send you mail to this, please help me out by proceeding with refund to my source account, i didn't expect this from swiggy please help me out
        View replies
        Hi Vishal. We regret the less-than-par experience. Please email us at [protected]@swiggy.in with your concern. Our team will have a look into it.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Asifkkk
          from Mysore, Karnataka
          Dec 22, 2022
          Report
          Copy

          I had ordered food from The empire my
          ORDER ID is #[protected], the delivery partner marked already delivered without delivering the parcel or food and i need a refund as the customer support executive from your side didn't provide me a solution as they told my refund or resolution will be given through mail if i send you mail to this, please help me out by proceeding with refund to my source account, i didn't expect this from swiggy please help me outniwo
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ravi Shankar pal
            from New Delhi, Delhi
            Dec 21, 2022
            Report
            Copy

            Swiggy — My id is in the block list
            Sir I am Ravi Shankar pal working in swiggy as a delivery partner from a long time OR honest and hardwork all the time since 5 years and never any complaint I have but on 1 Dec company deactivated my I'd pls sir I am requesting to you to activate my I'd again no mistake again pls help me

            I am very great full to you
            Thank you
            +2 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Ask149
              Dec 20, 2022
              Report
              Copy

              Ordered Pot icecream (2 packs of 2 pots)
              Out of which 1 item was different.
              All 4 items expired.
              Swiggy support denied paying the complete refund or even placing reorder.

              Order ID - #[protected]
              +3 photos
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                devansh1769
                from Jaipur, Rajasthan
                Dec 20, 2022
                Report
                Copy

                My items were missing from my package that i got and swiggy instamart . Agent is saying sorry for this but cant give refund or replacement but i value for my money i didnt get my items but i paid for them so please help to get my desirable refund of this. i attached the package i recieve and chat of agent
                order no: [protected]
                regards
                devansh ([protected])
                date - 20 december 2022
                +2 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  ChetanKhatri
                  Dec 19, 2022
                  Report
                  Copy

                  Address: 65 outside 3 pole mahamandir near jodhana vradh aashram jodhpur Rajasthan 342006

                  My account is suspended without giving prior notification
                  I asked the support team to provide info on it and they are not giving any reason except the message 'Your account is suspended and it cannot be reactivate'
                  Also I informed them that I have recharged my account with free delivery service of amount Rs450. And now my account is deactivated so that money will be wasted
                  I asked them to refund the money but no response
                  Please assist
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    dprakasu
                    Dec 19, 2022
                    Report
                    Copy

                    Address: Chengalpattu

                    Dear sir

                    I have been using Swiggy for more than 5 years, today 16.12.22 I have ordered Star Ambur Chicken Biryani ID[protected], after receiving the food we noticed that Chewing Gum was pasted on the cover, in the pandemic somebody passed the chewing gum in the food it is very unhygienic.

                    I have not eaten the food and I have thrown the food to the dustbin.

                    Request you to refund my bill amount at the earliest.

                    I have attached a photo of the splitted Chewing gum and bill for your reference.

                    Regards

                    D.Prakash
                    [protected]
                    +2 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      prakashkovvali
                      from hyderabad, Andhra Pradesh
                      Dec 19, 2022
                      Report
                      Copy

                      Hi team,

                      we ordered exotica fruit bowl and those fruits are cute almost one week back and very bad smell coming from them, we tried to reach Swiggy team they are not responding and even restaurant people also not picking calls and saying that what ever u want you do.

                      Please take appropriate action on this . here below I am attaching the phots and order copy for reference.
                      +6 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        aagadekar
                        Dec 19, 2022
                        Report
                        Copy

                        Order # 154464598284 Cancelled within minute but no refund

                        Hi Team,

                        I had cancelled the order withing one minute only but Still I Have been charged with 70 rs as cancellation fees.

                        I had so much discussion with support executive over chat but she has not supported me on this

                        1.Please find attached proof of payment and cancellation time where it clearly shows that both payment and cancellation completed on 12:20 so that means I have cancelled the order...
                        +2 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        A
                        ashomeshandilya
                        from Noida, Uttar Pradesh
                        Dec 18, 2022
                        Report
                        Copy

                        Address: Noida

                        I ordered my momos from wowmomos at 8:36. Didn’t get my order for 2 hours then the delivery executive lied about that being delivered. I didn’t receivw order not the refund
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Ruhi Adhikary
                          from Surat, Gujarat
                          Dec 18, 2022
                          Report
                          Copy

                          As I paid for the order payment shower complete but order was not placed n there is no option to talk with customer care
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Arunita Mishra
                            from Kanpur, Uttar Pradesh
                            Dec 18, 2022
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Kanpur

                            I have ordered from swiggy.
                            Then due to some reasons I needed to cancel it.i did it on time still they have not provided the refund.
                            As per policy If you cancel within 60 seconds of placing your order, a 100% refund will be issued.
                            I have tried to talk to their agent but still 0 refund.
                            Order ID : Order #[protected] Dec 18, 2022
                            Dec 18, 2022
                            Complaint marked as Resolved 
                            Swiggy agent has resolved the issue by initiating the Refund.
                            Helpful
                            2 other people found this review helpful
                            2 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Arshad@123
                              from Kashipur, Uttarakhand
                              Dec 18, 2022
                              Dec 28, 2022
                              This thread was updated on Dec 28, 2022
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Madhepura road Kashipur udham Singh Nagar Uttarakhand
                              Website: www.swiggy.com

                              COVID-19 ki wajh se mere ghar me kuc problem ho jane se me login nhi kar paya fir jab mene apna id open Kiya to wo temporarily deactivate show kar rha hai kripya krke mera swiggy I'd on kre dhanyawad..
                              +1 photos
                              Dec 18, 2022
                              Complaint marked as Resolved 
                              1559568 my swiggy I'd is temporarily deactivate please resolve my issue
                              View replies
                              Sir
                              Id open
                              meree aaeedee opan nahin ho rahee hai.
                              sar mainne aardar ne kampleet kar diya hai.
                              ordar aaeedee nambar - 2701
                              sar yah vaala ordar hai na mere paas 21 taareekh ko aaya tha.
                              22 taareekh ko meree aaeedee band karee gaee hai.
                              sar 22 taareekh ke aardar mere paas nahin aaya tha
                              sar 21 taareekh ko aardar hai na?
                              dileevaree kar chuka hoon.
                              22 taareekh ko meree aaeedee band kar dee gaee.
                              🙏🙏🙏🙏
                              sar pleej ek haphta ho gaya sar aaeedee opan kar do pleej!

                              1559568 my swiggy I'd is temporarily deactivate - Comment #4078771 - Image #0
                              Reply
                              Helpful
                              7 other people found this review helpful
                              7 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Hrashi
                                Dec 18, 2022
                                Report
                                Copy

                                Pathetic service - Cold food, food spilled out of box, late delivery

                                Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029

                                Date of incident - 18th Dec 2022
                                +[protected]
                                order No.[protected]
                                Hotel - Mad Momos, Hadapsar

                                promised order time 35 mins, delivered order time - 70 mins
                                Cold food
                                Food spilling out of box

                                Even after asking executive Abdul to cancel order, he said let order be delivered i will provide you full refund later. Then later just giving mere amount as a resolution.
                                br...
                                +3 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy
                                R
                                Ruthrapriya S
                                Dec 17, 2022
                                Report
                                Copy

                                Website: www.swiggy.com

                                My money has been debited, but the order has not been placed.
                                When I called your customer service, they advised me to wait 72 hours and check with the bank after that.

                                The bank has stated that there is no issue on their end; the amount has been debited from my account to Swiggy, and I was instructed to claim.

                                As a result, I request you to return my money and resolve this problem as soon as possible.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  tna.jab
                                  Dec 17, 2022
                                  Report
                                  Copy

                                  Order placed cancelled after 2 hrs. Also second order cancelled due to wrong location
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Appu86
                                    from Delhi, Delhi
                                    Dec 17, 2022
                                    Report
                                    Copy

                                    Address: Delhi

                                    Dear Team,

                                    I am unable to login swiggy account with my registered mobile number, When i try to login error showing this number is login since last 6 month

                                    Mobile [protected]
                                    [protected]@gmail.com
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Bisleri International
                                      2.1
                                      (498)
                                      24x7Fresh.in
                                      1
                                      (611)
                                      Sri Krishna Sweets
                                      1.7
                                      (37)