Swiggy Complaints & Reviews

Website: swiggy

Swiggy guy stole product lied to us took more payment even after complaint didnot receive much help,
got the evidence of him spealing
[protected]
Bijay Kumar behera

the delivery guys name and number

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Hello I ordered 2 box of aloo paratha with curd
. I received uncooked raw aloo paratha with very poor quality. It was like flour dough taste can't even eat 2nd bite of it. Aloo paratha was not Cooked it was uncooked and raw.

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Address: Jabalpur

I ordered a Thali From swiggy. I found an insect inside my food. This kind o[censored]nhygienic services is not expected by swiggy. I need compensation for all this mental agony.
When i complained the same to swiggy. They provided half the amount of the thali as refund. I need full refund and compensation for this health carelessness.

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Hi my order I'd is[protected] and I've ordered dosa from body power restaurant and the restaurant contacted me and said that dosa was not available and asked me whether I need any other items! I've opted for paneer rice but the ordered was some veg rice with paneer fry and dal this panner fry was partially cooked and i can't even eat two from that and the shake I've ordered was too missing from that and I've made a complaint immediately but the swiggy chat box hasn't responded properly. I will include images for your reference and please resolve my query as soon as possible. Thank you.

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We ordered for 4 bowls from fresh menu
So each item costed Rs 123 and the total for 4 bowls were Rs 567 and we received only one bowl.
So we went to the help section for Swiggy and they asked me send an email, so we sent and they just asked for details like order number and images
So we sent and now we aren’t receiving any message from them
It’s a scam
If there’s no more action I’m gonna make this public through social media!!

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Address: pune

I was hungry and booked order at 1.56 pm afternoon on 27.06.2023. I was waiting for order since then till evening 6 pm. called delivery agent atleat 10 times he didn't picked my calls. when talked with customer care they were helpless. when I checked status today it is showing delivered at 5.39 hours in morning on 28.06.2023. The address where it was supposed to be delivered is office address and how they delivered it god only knows. I haven't received call neither got refund for the order. thank you swiggy for such a customer centric approach.

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Address: Bandra West

We were hungry and ordered pizza through Swiggy at 7:32 on 25-06-23. The commitment was 30 min. The order arrives at 10:52 almost 3+ hours later. There was no response from them. Contacting the stores provided nobody picking up. We finally had to go out for dinner and our guests left. it was an awkward situation. We went outside to have dinner around 9:00pm and came back at 10:30. When we checked we find that the pizza guy has left and reaches us at 11:52. We sent him back. Within few min the payment was approved for refund

Their commitment showed 30 mins. They have not fulfilled their commitment as per the rules.

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The Swiggy delivery agent didn't deliver my order and marked it delivered.
He didn't pick up my calls.
He made me wait for 1 hour and it was a prepaid order. He marked the order as delivered without even delivering my order or calling me. Total scam and fraud done by the delivery agent called dil bag. This kind of behaviour will never be tolerated.
I need immediate refund and strict action against the delivery agent.

Order id[protected]
Amount paid rs.223

Aug 30, 2023

Complaint marked as Resolved

Resolved

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I ordered from swiggy and it take 1 hour instead of half hour and then they just cancelled my order.. I immediately contacted them and they told me that delivery boy cancelled it because it couldn't contact me.. what kind of a excuse is that the delivery address was given and it was not hard to find.. my location was on too
This only happened because I paid for order online? And they can have the cancellation charges very easily
Customer care didn't did any help and won't listen to my suggestions.. this is so wrong

Jun 24, 2023

Complaint marked as Resolved

I emailed them and talked through the chat to their customer care but they said they can't do anything about it. And they just messaged me saying the cancellation charges are as follows

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Address: Kochi , India

Yesterday I ordered some products from swiggy instamart and when I received the products they where different so approached there customer service and asked for replacement but they responded to sent a mail .After sending the mail they replied as they were unable to replace or refund even without giving a proper reason

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I have placed lillop and roti, but I received grill chicken which I hate the most.
I chatted with support team and mailed with all the proofs them but no proper solution.

It means we need to eat what swiggy offer but not what we wish to eat.

It is too disgusting and support team is if no use at all.

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Out of three dishes order one chicken dish was spoilt. Chicken was stale. We put complaint on email and app but they are not giving any resolution or refund.

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Website: www.swiggy.com

My self Dhananjay Tiwari

Yesterday Late night i was ordered from Swiggy Order Id- #[protected]

Ordered Chicken tandoori biryani X1 & Chicken Lucknowi Biryani X1

But received to me both of veg biryani & some gravy under the rice...
Food was dumped at all

after that i was done dispute regarding this...

next day on approx 2.30pm[protected]
Swiggy was asking refund is not possible due to T&C
they was asking do the rating on restaurant.

Please do the refund

Thanks
Dhananjay

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Address: Krushnashray bunglow, ghanshyam park 2, baroi road mundra

I recieved stale and spoiled food, the food stinks and quality is too bad

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Address: B 201, Splendour County, Wagholi Lohgaon Road, Wagholi

I ordered 1) paneer tikka masala 2) Veg. Biryani (in ghee) from Green 9 Restaurant wagholi, Pune...

Paneer tikka masala delivered was nice, but Veg Biryani i ordered as in menu its mentioned to be prepared in Ghee...But, when i tasted, it was found to be prepared in Oil, rather than Ghee which i don't like...

Can you ask restaurant to take the order back and refund my amnt. for Veg Biryani...

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HI
we ordered from swiggy yesterday night around 7 p.m
our order was not delivered nor the refund has been made.
order number is[protected] for
Rs2219
there was no contact number of the delivery agent given.
how can he deliver to someone randomly without the passcode which is generated in the registered mobile number.
we had to physically go to the restaurant and place a fresh order inspite of already given an order on swiggy.
we need the refund of the order which we never received.
please do the needful as soon as possible .

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Address: F 1801 PENNINNSULA HEIGHTS, J.P NAGAR 6TH PHASE, BANGALORE 560078

Hi
my order number was[protected] which had cost me rs 2219
my order was not delivered and we had lot of guests at home at that time the phone number of the delivery agent was not given so we cud not track him
now you people are saying that we have to raise a complaint within 5 hours
first of all when the guests are at home how can u be in a mindset to raise a complain.
secondly the delivery passcode was not given to the delivery boy ..where and how has the delivery agent given the food. this is absolutely absurd.
we had to physically go the same restaurant and had to place a fresh order as the guests were waiting for food.
we need the refund as soon as possible from swiggy
very bad service

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I order from kfc via swiggy
2xHot n crispy chicken
1xWednesday strips bucket
But only received the bucket.
When I contacted swiggy they only gave 56Rs coupon ans no refund while the item costs 228Rs.
I want my refund.

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I was charged extra on bill {order no.[protected] }. When i reached out to a representative she tried to lie to me telling that this amount is for dine-in, when i told her that swiggy is clearly mentioned on the bill she jus closed the chat. A customer has to pay the amount that is mentioned in the bill, if there were any additional charges they should have been mentioned before placing the order. By not returning the extra money swiggy is doing shady business and looting people. Moreover the support team on the email is also in on this scheme of looting people. Imagine if the cheat people of 10 rupees per order and they process 10 lakh orders per day. they have earned 1 crore just by cheating people.

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Address: Guwahati

We have a small cloud kitchen named "Sweet Encounter" which we recently put on Swiggy. To promote the restaurant we took the plan of 8 days of advertising which was around 250 clicks per day, our restaurant still doesn't show up when we search for the particular dishes. The restaurant never showed up during the searches. And now when we are complaining, no one is listening to us.

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 29

Swiggy guy stole product after payment

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Regarding poor raw uncooked food

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Insect inside food

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Order was completely misplaced and there's no reply from swiggy side

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Food not there

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Order not delivered

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Pizza Order reaches after 3 hours

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Order not received,fraud done by delivery agent

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Cancellation of order automatically

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Delivered wrong items and not replacing it

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Received wrong order #june 23-2023

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One of the chicken dish was spoilt

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Ordered non veg biryani but received veg biryani

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Stale food delivery

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Complaint regarding Swiggy order 170490998551

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FOOD NOT DELIVERED, no refund made

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Food not delivered and money was collected

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Missing items in swiggy order

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Charging more than the bill amount

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Swiggy Fraud (Partner)

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