Swiggy Complaints & Reviews

Address: Allahabad

Sir please help me my swiggy ID is temporary block I am a rider for swiggy delivery partner please help me my ID active and place support me sir I have problem to the survive money and please sir help me to the active my ID

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Today I placed an order on swiggy for paratha with chole as choice of dip from Mothers kitchen Vishal Nagar Pune.
This is second time it has happened with this restaurant.
Instead of chole they included plain curd in the parcel.

I contacted swiggy and they have promptly issues me partial refund.
However the reason for this post is to bring it to their attention that such instances are happening repeatedly.
There's something wrong with the way swiggy communicates the order to the restaurant or may be the restaurant executives do not check the order properly.

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Address: Pune

Today i have received damaged mangoes..i asked for replacement and they denied it.white worms are present inside the mangoes

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Address: Shaila Towers - J1/16,1st Floor, Salt Lake Bypass, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

I'll call swiggy office for this complaint but can't pick up my calls

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Address: Pune - PCMC

I ordered grossary from Swiggy Instamart worth Rs. 4854/- on date 6th July 2023 and it was prepaid done.
After placing order initially it showed dispatched for delivery, but after sometime the order status in app changed to Delivered which is not the case. We contacted the team via the help option in the app but no one resolved my issue. No refund, no delivery nothing. I even shared the delivery person name but was of no use. The delivery boy didn't come to my address as there is no record of him at the entry gate nor in the myGate app, also nothing in the CCTV camera. The delivery man did a fraud and took all my ordered grossary. Please help to resolve my issue asap and I need a refund, below are the details of the order. Also attached few snaps.
Order no - [protected] - Swiggy Instamart
Delivery person name - Sachin Rajesh Rude.
Order placed from mobile - [protected]

Jul 11, 2023

Updated by vishal_kamath I reached out to the Instamart stores from where my order was dispatched for delivery but was not delivered. There I came to know that the order was returned back to the stores. Attaching the snap of it here. Same I wrote to the swiggy support but still they have the same reply that no refund is possible. Request you to please help me in this.

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vishal_kamath

from Pune, Maharashtra

Jul 24, 2023

Please support me to get the refund, the amount is 4854 rs.

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Website: swiggy

Swiggy guy stole product lied to us took more payment even after complaint didnot receive much help,
got the evidence of him spealing
[protected]
Bijay Kumar behera

the delivery guys name and number

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Hello I ordered 2 box of aloo paratha with curd
. I received uncooked raw aloo paratha with very poor quality. It was like flour dough taste can't even eat 2nd bite of it. Aloo paratha was not Cooked it was uncooked and raw.

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Address: Jabalpur

I ordered a Thali From swiggy. I found an insect inside my food. This kind o[censored]nhygienic services is not expected by swiggy. I need compensation for all this mental agony.
When i complained the same to swiggy. They provided half the amount of the thali as refund. I need full refund and compensation for this health carelessness.

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Hi my order I'd is[protected] and I've ordered dosa from body power restaurant and the restaurant contacted me and said that dosa was not available and asked me whether I need any other items! I've opted for paneer rice but the ordered was some veg rice with paneer fry and dal this panner fry was partially cooked and i can't even eat two from that and the shake I've ordered was too missing from that and I've made a complaint immediately but the swiggy chat box hasn't responded properly. I will include images for your reference and please resolve my query as soon as possible. Thank you.

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We ordered for 4 bowls from fresh menu
So each item costed Rs 123 and the total for 4 bowls were Rs 567 and we received only one bowl.
So we went to the help section for Swiggy and they asked me send an email, so we sent and they just asked for details like order number and images
So we sent and now we aren’t receiving any message from them
It’s a scam
If there’s no more action I’m gonna make this public through social media!!

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Address: pune

I was hungry and booked order at 1.56 pm afternoon on 27.06.2023. I was waiting for order since then till evening 6 pm. called delivery agent atleat 10 times he didn't picked my calls. when talked with customer care they were helpless. when I checked status today it is showing delivered at 5.39 hours in morning on 28.06.2023. The address where it was supposed to be delivered is office address and how they delivered it god only knows. I haven't received call neither got refund for the order. thank you swiggy for such a customer centric approach.

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Address: Bandra West

We were hungry and ordered pizza through Swiggy at 7:32 on 25-06-23. The commitment was 30 min. The order arrives at 10:52 almost 3+ hours later. There was no response from them. Contacting the stores provided nobody picking up. We finally had to go out for dinner and our guests left. it was an awkward situation. We went outside to have dinner around 9:00pm and came back at 10:30. When we checked we find that the pizza guy has left and reaches us at 11:52. We sent him back. Within few min the payment was approved for refund

Their commitment showed 30 mins. They have not fulfilled their commitment as per the rules.

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The Swiggy delivery agent didn't deliver my order and marked it delivered.
He didn't pick up my calls.
He made me wait for 1 hour and it was a prepaid order. He marked the order as delivered without even delivering my order or calling me. Total scam and fraud done by the delivery agent called dil bag. This kind of behaviour will never be tolerated.
I need immediate refund and strict action against the delivery agent.

Order id[protected]
Amount paid rs.223

Aug 30, 2023

Complaint marked as Resolved

Resolved

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I ordered from swiggy and it take 1 hour instead of half hour and then they just cancelled my order.. I immediately contacted them and they told me that delivery boy cancelled it because it couldn't contact me.. what kind of a excuse is that the delivery address was given and it was not hard to find.. my location was on too
This only happened because I paid for order online? And they can have the cancellation charges very easily
Customer care didn't did any help and won't listen to my suggestions.. this is so wrong

Jun 24, 2023

Complaint marked as Resolved

I emailed them and talked through the chat to their customer care but they said they can't do anything about it. And they just messaged me saying the cancellation charges are as follows

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Address: Kochi , India

Yesterday I ordered some products from swiggy instamart and when I received the products they where different so approached there customer service and asked for replacement but they responded to sent a mail .After sending the mail they replied as they were unable to replace or refund even without giving a proper reason

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I have placed lillop and roti, but I received grill chicken which I hate the most.
I chatted with support team and mailed with all the proofs them but no proper solution.

It means we need to eat what swiggy offer but not what we wish to eat.

It is too disgusting and support team is if no use at all.

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Out of three dishes order one chicken dish was spoilt. Chicken was stale. We put complaint on email and app but they are not giving any resolution or refund.

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Website: www.swiggy.com

My self Dhananjay Tiwari

Yesterday Late night i was ordered from Swiggy Order Id- #[protected]

Ordered Chicken tandoori biryani X1 & Chicken Lucknowi Biryani X1

But received to me both of veg biryani & some gravy under the rice...
Food was dumped at all

after that i was done dispute regarding this...

next day on approx 2.30pm[protected]
Swiggy was asking refund is not possible due to T&C
they was asking do the rating on restaurant.

Please do the refund

Thanks
Dhananjay

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Address: Krushnashray bunglow, ghanshyam park 2, baroi road mundra

I recieved stale and spoiled food, the food stinks and quality is too bad

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Address: B 201, Splendour County, Wagholi Lohgaon Road, Wagholi

I ordered 1) paneer tikka masala 2) Veg. Biryani (in ghee) from Green 9 Restaurant wagholi, Pune...

Paneer tikka masala delivered was nice, but Veg Biryani i ordered as in menu its mentioned to be prepared in Ghee...But, when i tasted, it was found to be prepared in Oil, rather than Ghee which i don't like...

Can you ask restaurant to take the order back and refund my amnt. for Veg Biryani...

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 29

Swiggy ID temporary blocked

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Incomplete order delivered - repeat instance

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Worst quality mangoes

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I change my IFSC code in swiggy delivery partner app

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Prepaid order not delivered

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Swiggy guy stole product after payment

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Regarding poor raw uncooked food

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Insect inside food

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Order was completely misplaced and there's no reply from swiggy side

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Food not there

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Order not delivered

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Pizza Order reaches after 3 hours

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Order not received,fraud done by delivery agent

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Cancellation of order automatically

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Delivered wrong items and not replacing it

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Received wrong order #june 23-2023

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One of the chicken dish was spoilt

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Ordered non veg biryani but received veg biryani

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Stale food delivery

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Complaint regarding Swiggy order 170490998551

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