Swiggy Complaints & Reviews

Swiggy is charging service charge on orders and also restaurant GST. Please find screenshot attached.
I have also attache the screenshot for bill on Zomato for the same order from the same restaurant at the same time with a discrepancy of 70 rupees. Please look into this. I suspect this isn't legal

I ordered a meal from Mcdonald's restaurant around 12:31 AM(04th December 2022) midnight with order id[protected]. the delivery time was 37 minutes as promised by swiggy. it cost me 339 rupees. but it got delivered in more than 1.5 hrs. it made me wait more than the time promised but they compensated for extra waiting with a coupon of 136 rupees which is somewhat acceptable. but then the food delivered was so cold that it's inedible it was burger and fries and when it gets cold it really not edible. so I raised a complaint in return they issued a 68 rupees coupon for a meal wasted of worth 339 rupees. I asked for a full refund but they are not doing that. I just want my money back not a coupon.
I have the following concerns:-
`1. they don't have good and fast responsive customer support for this kind of issue. they play in the mail.
2. their customer support does not listen to the concern properly.
3. their customer support does not take any accountability and responsibility.
4. their resolutions are not acceptable.
this is happening to a regular one-member customer. and they must be doing this to a lot of customers. some customer does not even know how to get these things done.

i just want my money back thats it.

Hello, on 29th November I placed order #[protected]. It was not delivered to me and the executive marked the order as delivered.

I sent multiple emails to your support none of them reached out to me.

I have the CCTV footage of that day to prove that the executive did not deliver the order. All this was explained in the emails and footage was also shared but no solution was provided.

This issue has been unresolved for the past 5 days. I need a refund for my order.

Find the link to the CCTV footage attached below there is footage from 29th November from 4.00 pm to 4.35 pm. As the executive marked the order delivered at 4.14 pm there is footage to corroborate the 15 minutes before the time of delivery and 15 minutes after the time of the delivery. As it can be clearly seen there is no sign of the executive arriving at the doorstep to deliver the order.

Link To CCTV footage
https://drive.google.com/file/d/14-lmtGhF-8Q70AyoKX-HnuJqr09Kihz2/view?usp=shari...⇄

I ordered food at 6 45 pm but till 9 30 pm i didn't received it.then I contacted customer service but they only said We are sorry.I had to sleep without eating anything

I got cold food instead of warm food. I filed a complaint 3-4 days ago I didn’t get my refund plz solve this problem as soon as possible please don’t force us to talk this matter forward under consumer rights act.

I had order a pizza through swiggy on December 2 2022, order amount ₹345. Order number #[protected] . Name BIPASHA NAG. When I recieved it and started eating we found that the pizza was spoilage and stale. My 5 years old daughter already had a bite from it. And started vomiting. Immediately we contacted with the swiggy customer service and informed them all. We requested them either replace the order or refund back our order value. But they stated burgaining as we was like begger. After a lots of conversation in mail they refund me only ₹195. But I'm not agree with it. First of all they delivered stale spoilage food item which may cause food poisoning. It is a dengerous act next they didn't refund me my full order value which is a cheating. I want my full order value back. Please help me to get justice.

Sir mera floating cash ka issue aa raha hai 260 extra show kar raha hai costomer ne online payment kar Diya thaa settlement me mere 260 rs kat ke payout hua order I'd[protected]

Name -Sanjay Muherjee
Id -2062008

I have ordered items from Swiggy insta mart. Amount is deducted but the order is not placed. Please refund the deducted amount Rs 283.

While logging with phone number. It’s showing that mobile already used last 6 months...

While logging, it’s showing mobile already used in past 6 months

Last evening I ordered a cigarette and was given a different pack from what I ordered I was told that investigation is taking place and I will be given a notice by mail but nothing came in the mail nor did my replacement or refund
Order id-[protected]

Last eve I placed an order for cigarettes and they sent me the wrong packet and now are not refunding or replacing the amount
order id#[protected]

This side Ipsita Paul from bhubaneswar. I had ordered my food from swiggy at 8 PM today and it was expected to come at 8 40 but till 9 45 it didn't reach to my destination .I called the restaurant Garam Masala located at bhubaneswar but got no response Unfortunately I had to cancel the order.Very bad service by swiggy. If it was not supposed to be delivered, order should not have been taken.who will take the responsibility of me being hungry today as I had no other option now.

This is mridula I ordered food on oct 30thin swiggy app. Rs 361 order id[protected]. Transaction id:[protected]. Till now the amount was not credited into my account. This is forgery. It is one month from now I have been calling the swiggy customer care so far no resolution solve this.

Hello sir/madam. For the past 2 months there're so many fake calls like someone referred to this job and disturbing calls from swiggy. As a student it makes really feel hectic one and really kinda torturing me like hell. Please take an relevant action ASAP!

I have ordered from Swiggy Instamart rs 129. My money got debited from my account but my order didn't get placed

I have ordered beetroot this morning along with milk and paneer . Beetroot are rotten they are mushy and have turned black.
This has happened with me last when I ordered coconut water and it was gone bad too.
Service is getting degraded

Order id #[protected]
October 5
Delivery partner - Lalbabu Chaudhary
I ordered a cake for my friend Birthday.
I entered the location for the same in Koramangala Bangalore.
The Delivery guy went to some other location & was unable to come on location .
I even connected with the Delivery Guy & shared my current location.
Still he came late.
I got 2 miss calls from his side .
When I called back the order was showing delivered & the deliver partner stopped receiving calls even on WhatsApp.
The customer service provided is pathetic.
I tried contacting them right away but did not connect with an representative for 2 days.
Being frustrated I am posting this review.

I'd no -2134340
Rahul biranje
Sir plz add the my id in food order.
Plz very urgent..