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Swiggy Complaints & Reviews

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Updated: Feb 27, 2026
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Swiggy reviews & complaints page 36

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M
Mr.K.Roy
from Kolkata, West Bengal
Jan 8, 2023
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Address: Birati, shibachal,PS Nimta, Kol- 700051

Dear Support,
I'am requesting many time through google form for close my super zone in my swiggy de id, But till now no any update provided me so please added super zone in my id due to many suffering for long distance order under 10km in cycle how can they give me such a long distance in cycle and earning issaue.

MY REGISTER NUMBER-[protected]
SWIGGY DE ID- 2077673
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    F
    [email protected]
    Jan 8, 2023
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    Address: Flash Fitness Studio 108 Vandikkara Street Chalai Bazar, City union bank,second floor

    I have ordered my food today at 10:14 am but they have given the reply at 10:50am that the food ordered was nt available, what a irresponsible answer, My kids were suffered of hungry nearly 50 minutes, is it swiggys customer relationship maintaining ah?
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      G
      Gopal0777
      Jan 7, 2023
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      Iam working in as a delivery partner past 6 months now my account was deactivated permanently i have not done anything the customer only said to do that I followed only the customer instruction please help mee
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        B
        Bhaskar90
        from Lucknow, Uttar Pradesh
        Jan 6, 2023
        Oct 25, 2025
        This thread was updated on Oct 25, 2025
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        Swiggy canceled the order after 20-30 minutes after order accepted by them and not providing any compensation.

        I have ordered "Cholla kulcha" from lunch box and swiggy had accepted my order : order number :[protected],
        After waiting of 20-30 minutes Swiggy canceled the order by claiming that order is out of order at vendor side.
        As per there cancellation policy if any user cancel the order then Swiggy will take all 100% money even after 1 minute only,
        but if Swiggy cancelled the order there is no compensation policy .
        then...
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        D
        Divya Joy
        from Hassan, Karnataka
        Jan 5, 2023
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        Address: Bangalore

        I had ordered some grocery items and some items were missing and some damaged. When I contacted customer care on the swiggy app they say sorry and it will be handed over to some team but nothing happens coz this is jit my first experience... They are fraud
        View replies
        Hi, we are sorry for any unpleasant experience. Please let us know what went wrong by dropping an email at [protected]@swiggy.in along with the order details so that we can look into this and assist you better.
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          S
          sachinsavailable
          Jan 5, 2023
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          Dear Swiggy, I ordered some panjiri two times today as is visible in the screenshot below. Soggy charged me basic [protected]@Rs 1450. When I checked at the restaurant the basic selling price is Rs 1160 . I am shocked how is Swiggy charging Rs 300 extra as base price.
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          Awaiting your reply swiggy
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          Awaiting response
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            V
            vaibhav bubna
            Jan 5, 2023
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            Phenyl kind of smell in milk products

            Address: Delhi krishna nagar

            I am a frequent buyer of groceries from Swiggy Instamart. I have logged a complaint to Swiggy few months back that the milk smells like phenyl a lot of times. at the same time when I buy the same Amul milk from outside it does the smell like this. I made a complaint to maintain hygiene in their store where they keep these groceries but have not received any positive response on the issue yet. Today itself I asked them to resolve this hygiene...
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            R
            rattanshah
            from New Delhi, Delhi
            Jan 5, 2023
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            Address: 276-D, pocket-C, mayur vihar phase-2, delhi 110091

            Yesterday I bought the above mentioned product and after opening i found its stale and not smelling good and the taste is also not good.
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              S
              Sarkar@R123
              from Guwahati, Assam
              Jan 5, 2023
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              Address: Guwahati

              Please actually my id I request sir
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                Y
                Yrao
                from Malkajgiri, Telangana
                Jan 4, 2023
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                Website: Swiggy.com

                They did not give roti
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                  L
                  LalitaLalita
                  Jan 4, 2023
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                  My order number was[protected], khana khrab tha, hum kha nhi ske, usme se bdboo aa rhi thi or company ko jb mene complain kri to 6-8 hours wait krne bola, swiggy ne na hi khana vapis krwaya na hi koi refund diya, mujhe mera refund dilwaya jaye
                  View replies
                  Hi, we are sorry for any unpleasant experience. Please let us know what went wrong by dropping an email at [protected]@swiggy.in along with the order details so that we can look into this and assist you better.
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                    V
                    vinitaA08
                    from Gurugram, Haryana
                    Jan 2, 2023
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                    I have placed two orders from Swiggy on 31st Dec 2022.
                    1) Order of Rs 726, order has been cancelled by swiggy & they have confirmed that refund has been completed & payment has been credited to the account but as per the statement attached no refund has been received. I would request swiggy to credit the amount as soon as possible.

                    2) Order of Rs 1093, Order has been placed by swiggy amount has been deducted but order is not showing the app & I am not able to claim a refund. Kindly assist ASAP

                    I am attaching screenshots for reference. This is the first time that I am experincing this problem with swiggy. Process both the refunds ASAP.
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                      N
                      Nona7856
                      from New Delhi, Delhi
                      Jan 1, 2023
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                      Ordered online liquor in swiggy. Did not deliver. Refused refund.
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                        N
                        Nona7856
                        from New Delhi, Delhi
                        Jan 1, 2023
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                        Ordered online liquor in swiggy and did not deliver. Payment done in advance and liquor shop say they have received back the parcel. Swiggy refuses to refund the amount and not ready to give the product even if we take the delivery by self.
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                          S
                          Sarthak Barot
                          from New Delhi, Delhi
                          Jan 1, 2023
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                          I have placed an order on swiggy and paid using my upi id but my money got deducted and my order wasn't placed. my registered phone no is [protected] please look into the problem. ping me on my email id [protected]@gmail.com for further updates.
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                            S
                            Santhosh24
                            from Mumbai, Maharashtra
                            Jan 1, 2023
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                            Hello,
                            Someone from Pondicherry is using my email id to order food from Swiggy. I am regularly getting the order summary from Swiggy. I have been using this mail id for the past 8 years. Since the order summary did not contain any phone number, I could not contact the other person who also has the same name Santhosh. Recent order no I received from Swiggy[protected].
                            View replies
                            Hi, we are sorry for any unpleasant experience. Please let us know what went wrong by dropping an email at [protected]@swiggy.in along with the order details so that we can look into this and assist you better.
                            Reply
                            Hi, we are sorry for any unpleasant experience. Please let us know what went wrong by dropping an email at [protected]@swiggy.in along with the order details so that we can look into this and assist you better.
                            Reply
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                              J
                              Jahnvi pandey
                              Jan 1, 2023
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                              I never find swiggy as supportivs as zomato Or any other food delivery app so I searched for the other options to raise a complaint against my issue with food I ordered today. I ordered a pizza and received in very poor condition so I wanted to contact swiggy help support but all I found is a chat section with some templates and no response even after promising that they will get connected within 6-8 hrs. Now where should I go to file a complaint.
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                                S
                                Sumit09876543
                                from New Delhi, Delhi
                                Jan 1, 2023
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                                First I ordered crispy chicken momos and mutton club sandwitch, but I received Veg crispy momos and chicken soup which was a waste for me. Then they replaced only Sandwich with soup, and again I got another order. I contacted customer support and the agent asked me to wait and she'll be transferring the call to her supervisor and disconnected it, then other agent came and did the same, tried further contact but unable to get anyone.
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                                  S
                                  Sebby
                                  from Indore, Madhya Pradesh
                                  Dec 29, 2022
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                                  Order no[protected]
                                  One items of Rs. 57 was missing now swiggy deny to give refund for it.
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                                    A
                                    Ayush1233
                                    Dec 28, 2022
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                                    I have ordered from swiggy instamart but i have not received 2 item that is ashirvad ghee and surf Excel detergent 2kg and swiggy told me that they were unable to refund my money.please refund my money
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                                    Hi, we are sorry you feel this way. Please tell us what went wrong by dropping an email at [protected]@swiggy.in so that we can resolve your issue ASAP.
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