Swiggy Complaints & Reviews

It is to inform you that my order has been cancelled after making us wait for almost 2 and half hours. We have ordered pizzas from Oven Story nearly around 9:00 pm and it's 11:30 when we were informed about the order being cancelled. It is also to inform you that a token of apology wont work in this case, I m highly disappointed with this kind of behaviour and disgusting services from Swiggy. Making sure that it reaches to more people. This is unbelievable! I won't be ordering anything in future from you and won't recommend the same. Worst service ever.

I ordered for plain mixed dry fruits but got mixed peri peri dry fruits delivered. I am facing regular delays in orders recently. The customer care is so poor that they parrot repeat their predefined response. I wasted over Rs.500. Fed up with swiggy. Zomatp is much better.

I haven’t received my refund back on my instamart order and i hot debited twice one from paytm app and another one from Gpay

I ordered Amul frostik from Swiggy instamart on 03/06/2023. The icecream was delivered in a fully melted form as if it was stored at room temperature for a few days. Even after contacting customer care, they say they won't give any refund. It is an unfortunate circumstance but are refusing to take responsibility that the instamart staff failed to store food correctly. Does Swiggy think people are dogs by sending such food. This food shows how much Swiggy doesn't care for storing food properly. Why should I pay for such food?

Look at the response of Swiggy team trying to shirk all accountability. They are sorry but no refund can be given. Wow..would Swiggy care enough to such disgusting looking food?

I have working in one restaurant as delivery boy the owner have hired personal restaurant delivery boyz then I have work for 1 month then I leave and i remove my id from swiggy then I login every day but this app is showing like this

I am unable to login to the app, it keeps showing too many login attempts. What I request is for this to be reverted back and at least should have given any warning or anything. I should be allowed to login to the app.

Food package was spilt and food was all over the package all got wasted shameful and food is too spicey horrible...Everything got wasted refund my money disgusting swiggy moreover customer care doesn't care

I have given one order for 1 Veg biryani from Biryani Blues through Swiggy. I have received the order more than one hour late and the food was completely cold. Mr Mohd. From customer executive team told me he will give me coupon of 75 rs as compensation and i confirmed the same. The next second he started saying they cannot do that please write a mail. Do you think customers are fool? Its not about 75 rs coupon it shows Swiggy is a fraud and filled with liars bunch of customer executive. I want to complaint against Mr. Mohd for being a cheap liar throughout the entire conversation.

Please give me a task in the locality only, My locality is Basavangudi, If you give the long distance order of 24 kms, how to do.

please give me the orders in my locality only

please
please
thank you

Dear Sir/Madam,

I had ordered from Swiggy with the order details mentioned below :

Order Date and Time: 25th May 2023 at 9:31 PM
Order ID: #[protected]

After the order was placed, the expected time of arrival was 10:16PM. I waited for my order till the promised time. I asked the team at 10:20 about the status but I was told that the order is still being prepared and the delivery partner was not assigned. After not being able to provide the status or the food or the refund for my order, the support executive asked me to either cancel the order or wait for the order. When I said that I don't want to cancel and want my food, she said she was unable to proceed with the refund and this was after I had already waited for 30 mins beyond the promised time i.e. 10:16 PM. They did not respond properly on time and kept me waiting to chat with the senior executive. I was harassed for the entire time and the food wasn't delivered even after 90 minutes of waiting.

Request you to kindly help me the compensation for the harassment by the swiggy team and for keeping me hungry when I couldn't cook and eat as I had lost appetite after waiting for 90 minutes and had to sleep hungry.

Received spoiled food . Cake i ordered was smelling and had gone bad .
How can swiggy be so irresponsible to keep such clients with them.
I was wondering why this shop "cake n bake"from koparkhairane is not there on zomato.
Zomato only keeps trustworthy shops.
I am so much disappointed that i could not eat cake on my parents anniversary.
Swiggy did not even took any action for this issue nor did it refund ny money

Account Deactivate not getting OTP on register number.
Name - Mangesh Hivakar
Mobile number [protected]
Email Id - [protected]@gmail.com

Swiggy a food delivery shop, who did send some spam email to me.

I didn't order food from them, but they sent me an order confirmation email to me.

subject: Swiggy order was delivered superfast
from: Swiggy
reply-to: Swiggy
to: [protected]@gmail.com

Hi Team,

Since long I am using Swiggy money wallet, Last few days I couldn't able to use money however I have loaded money in the wallet.

When I tried customer care they said that its a technical error and it will take 2-5 Hours for the resolution, Its been 4-5 days I am following up, but there where no response.

I have send emails, Swiggy bot and multiple options but there were no reponse yet.

can I get a quick resolution.

contact details : [protected]

Sir mera I'd chalu kar diziye Mai bahut garib hu Mera 1 chota bhai or 1 choti bahan hai dono ka jimedari mai hi nibhata hu kishi bhi tarah kama ke... Kyoki mere mummy papa nahi hai...sir please help me
mera name...Dilkhush kumar
Mera DE ID. 789228
Mera City Noida 1

Dhanywad ...team consumer complaints

Mai Aapka bahut aabhari rahunga

Sr mara name SANTOSH BANERJEE
mara id 2404646 block hoghya pils active kor digiya next time asi ghalti nahi karagha

Hi team,

SWIGGY IS INSANE!!

Since i'm a huge fan of Cheesy items, I happened to place the order around 12;00AM for Cheesy chicken popcorn and chocolate mouuse from easy bites EMPIRE
ETA was given 12/40AM, waiting for my dinner- i received my orderby 1 AM without chocolate mouuse-
And the item which i received was cheesy chicken popcorn, where i couldn't see a drop of cheese- since it was delivered so late that even the dry popcorn was delivered, looked like rocks and stones.
I was craving for cheese, and i couldn't see a drop of it. the thing which i received was supposed to be a leftover of someones which they delivered me

Got in touch with the SWIGGY CX EXEC- they refunded me for missing item and initiated the replacement order(1:5:00 AM) ETA (1:40:AM) for the scheesy chicken popcorn
Ofcourse, i threw the one which i received at first waiting for my replacement order
Kept on checking with the swiggy associates each 10 mins but agents disconnects the call in between, they been saying eveything's good-- but after delay of 20 mins around 2:00:AM i got hold of an agent-
The agent named AKASH - he said me there was delay due to choc mouuse not available, he offered me honey cake, i accepted...agent kept me on hold came back saying the oprder cannot be delivered, --restaurent has nothing to deliver

I get to know around 2:00 AM that restaurant cannot fulfill my Dinner after waiting for 2 hours----and while i was on a call with agent, i could hear his friends using vulgar language such as ...as soon as i heard this i asked for manager escalation
instead he played me confirming that order's been cancelled an just dropped the call... he probed me twice about order cancellation... both the times, i insisted on not cancelling the order, just wanted manager or supervisor escalation

Went thru a lot of escalation agents, an agent came and said will compensate for the inconvenience caused and processed me for 70rs coupon which i used for placong order(actually i used 80rs)
but when asked about replacement order he said refund can be provided by email team, please email them, they'll process the refund ... but when emailed... they called me up and explained no refund can be processed

********************************************************************************...⇄
LIKE ARE YOU GUYS EVEN LOOKING AT WHAT HAS HAPPENED WITH ME
ESCALATION TEAM BHAVANA SAYS THAT YOU HAVE RECEIVED YOUR ORDER, REFUND AS WELL, WE CANNOT HELP MORE THAN THIS

I HAVEN'T EATEN A SINGLE THING TBH!!
I WANT WHAT I PAID FOR, YOU MIGHT'VE REFUNDED ME 69RS FOR MISSIN G ITEM
YOU REFUNDED ME 70RS COUPON INSTEAD OF RS80VCOUPON WHICH I HAD APPLIED!

REPLACEMENT ORDER WHICH I WAS CRAVING FOR AS DINNER, I NEVER RECEIVED IT AND NO REFUNDS ON THAT AS WELL!!
PLEASE DO NOT PLAY WITH FOOD AND HUNGER, WE WORK HARD TO EAT!!!

I ONLY LIVE TO EAT WHAT I LOVE!
YOU GUYS HURT ME AND HAVE PLAYED WITH MEIN SUCH A WAY THAT I WOULD NEVER EVER TRUST ONLINE FOOD DELIVERY SERVICES AGAIN.

THIS WAS JUST A SHORT SUMMARY OF WHAT HAPPENED!
i CANT EVEN START TO TYPE SO MUCH OF HASSLE ALL YOUR EXECUTIVES MADE ME DO!

PLEASE HIRE SOME PROFESSIONALS THAT CAN UNDERSTAND FIRST CUSTOMERS CONCERN.
ALL THEY THINK IS CUSTOMER FACED SOME ISSUE FROM SWIGGY, JUST GIVE THEM COMPENSATION THEY'LL KEEP QUIET!!

PLEASE GO THROUGH ALL THE CALLS, PLEASE HAVE THEM AUDITED!!!

PLEASE FIND THE BELOW MENTIONED ORDER ID AND LET ME KNOW IF IT WAS EVEN ACCEPTABLE FOR ME TO FACE SUCH AN ISSUE DESPITE STAYING CONNECTED FOR 2 HOURS ENDING UP WITHOUT DINNER AND REFUND FOR DINNER

I am order in swiggy instamart mutton delivery and open the meat very bad smell this is expery meat

When I order place in swiggy Irani cafe show 10.5km from my location but actually when I check in google show only 6.6 distance km from my home it’s totally fraud for taking charges from customer as long distance

I have ordered Clove Crush (from instamart) and they delivered me Clove(another brand)
Either give me refund or give me my order and take them back