Swiggy Complaints & Reviews

Order ID[protected]
May 13th 2023

There was a complete spillage issue of my order mentioned above.
I had sent photos and videos of the spillage where my complete food was damaged and I could not cosume.

However, Swiggy just did a partial refund to my order. The total amount was Rs 342, I have received only Rs 171. It was an expensive order and I had to wait for additional time due to delay, which I understood. But then I receive completely spilled food.

I have also written to Swiggy on [protected]@swiggy.in along with a zip file containing the videos.

my email id: nambiar.[protected]@gmail.com.
Despite continuous emails, they think that refudning half the amount has sorted the issue wherein my complete food was damaged. I would seek resolution by complete refund.

Order ID[protected]

There was a complete spillage issue of my order mentioned above.
I had sent photos and videos of the spillage where my complete food was damaged and I could not cosume.

However, Swiggy just did a partial refund to my order. The total amount was Rs 342, I have received only Rs 171. It was an expensive order and I had to wait for additional time due to delay, which I understood. But then I receive completely spilled food.

I have also written to Swiggy on [protected]@swiggy.in along with a zip file containing the videos.

my email id: nambiar.[protected]@gmail.com. Despite continuous emails, they think that refudning half the amount has sorted the issue wherein my complete food was damaged. I would seek resolution by complete refund.

Swiggy

I have placed an order on 16th may 2023 at 08:30 pm. I have paid Rs. 824/- for my order. There was certain netwrk issue so the delivery boy couldnt contact me, the delivery boy told swiggy that he was in my area and couldnt contact me i did not recieve any missed calls from the delivery boy.it showed on the app that my order will be delivered within 10 minutes. But while delivering the order, he got the cancellation message from swiggy, which was also received my me. The message was that "Your Swiggy order #[protected] has been cancelled since you failed to respond to our delivery executive's calls. You will be charged Rs 824.0 as cancellation fee". I was surprised to see that message. Then I chat with Ms.Sunitha and told her all the problems I faced. But neither my order was delivered nor the deducted amount was refunded in my account. The whole incident had spoiled my night and was nightmare to me.

I asked from Swiggy that why should I not move to consumer court for compensation for their unprofessional behaviour. Due to that incident, I could not slept whole night and felt very bad.

I request to compensate me for yesterday incident and send me appology letter for this.

Yours' truely

Maithili sawant
Customer

I had placed an order from Burger King via swiggy. I had placed one veg burger and two chicken burgers. Out of which I had only received one veg burger and one chicken. Upon requesting the refund, they had only initiated Rs 26 where else I am paying an amount of approximate Rs 139, excluding tax. It may look like a petty issue but initially swiggy used to give a reasonable refund but now their service is getting worse day by day. I need a full refund against the Chicken burger.

Now now now, they have started policy of 6 hours if by any chance their team does a mistake in delivering the order of instamart, so customer needs to wait for longgggggg 6 hours to get the issue resolve however not sure weather it would be resolved after 6 hours or not... I wanted to ask one this if a customer need instant stuff somehow it wasn't delivered by mistake so why is customer is doing instamart he would better go and buy a stuff from near by correct.

My suggestions is please change the name now to swiggy instamart to swiggy delay mart.

And quality if i talk about now a days is worst

please check the photos and chat attached below

I have been asking the support team to delete my account from the databases since 7th May, 2023.
They have been dodging the request by saying it will take some time, at first I was okay when they said it's company policy and will be deleted within 5 working days. But now they are not responding properly and not giving any updates on the same.
At first I was given this Service Request Number[protected], by the support team, which has no updates. Then I was given Swiggy Order ID[protected] by their Escalation Team. But it's the same.. No update. No calls from their side.
Just want my account to be deleted permanently.

HAd placed orer for 3 items from Paakashaala, but received only 2 items. and on raising a complaint with Swiggy i got a message saying they will compenate with a Rs. 16/- coupon. I fail to understand how this will compensate for the billed amount of the food item.
i demand a refund of the ordered, paid but undelivered item

I have ordered food Uttam food court on 13th May 2023.order number
[protected] .I want to report that the food which I
received was wrong from what I have ordered.I have ordered for methi
malai matar what I received was some other dish.this is so
wrong.please take some action and compensate from your end regarding wrong food delivery.

My order wasn’t delivered to me by the swiggy delivery partner Amay Mahendra Suravase on 15th may @4pm. I would like to file a complaint for strict actions to be taken against him.

I made an order from Swiggy on the 1st of May from the restaurant Subway which included 2 Cookies. The cookies smelled really bad and had some sort of build up on them so we threw them out for safety reasons. I have raised it multiple times but the organisation has been absolutely rude in just sending automated messages again and again and not understanding the query hence trying to reach out to them here and request for my refund.

I ordered food for my family on 13th May, at 9:40 pm. 1 pizza 1 garlic bread and 3 burgers for each member in the house. When i was tracking my order O saw delivery agent took the longer route and was not moving for almost 10 minutes, my house is in outskirts so there is no traffic in the area so I called he didn't pick up initially and later said he is coming but he didn't move for 5 minutes and after 5-10 minutes he moved which made suspicious already so reached oùt to swiggy support but they didn't help as usual later my order was delivered but the 2 items were missing I stopped the delivery agent and asked him if the restaurant gave him the complete order he said yes but I didn't believe him because 2 burgers were missing I clicked pictures of the package and him because I know swiggy support will ask for pictures and even the delivery boy said "madam Order pura nhi dia aapko" when I reached out to support they didn't connect me to support agent on call after multiple attempts I received call from them but they said please email us to [protected]@swiggy.in as we can not provide any solution. I emailed them with all the proves and the delivery agent number but they refused to refund me and I asked refund only for the items not delivered but still they refused. I even asked them many times to share restaurant's contact so that I can ask them but they refused to give that also so I got furious as this was not the solution i was looking for it was a crystal clear case few items were not delivered and atleast they should refund for that. Swiggy is a money eater they keep the money for the services which are not provided to the customer. Very unethical, this is not first time swiggy scammed me so I had to file complain against them.
My order id from swiggy:[protected]

I ordered groceries today from Swiggy instamart and i got deliver with a packet of 6 spoiled eggs. This is the second time i am getting spoiled eggs delivered from swiggy.

I ordered food for my family on 13th may, at 9:40 pm. 1 pizza 1 garlic bread and 3 burgers for each member in the house. When i was tracking my order o saw delivery agent took the longer route and was not moving for almost 10 minutes, my house is in outskirts so there is no traffic in the area so i called he didn't pick up initially and later said he is coming but he didn't move for 5 minutes and after 5-10 minutes he moved which made suspicious already so reached oùt to swiggy support but they didn't help as usual later my order was delivered but the 2 items were missing i stopped the delivery agent and asked him if the restaurant gave him the complete order he said yes but i didn't believe him because 2 burgers were missing i clicked pictures of the package and him because i know swiggy support will ask for pictures and even the delivery boy said "madamorder pura nhi dia aapko" when i reached out to support they didn't connect me to support agent on call after multiple attempts i received call from them but they said please email us to [protected]@swiggy.in as we can not provide any solution. I emailed them with all the proves and the delivery agent number but they refused to refund me and i asked refund only for the items not delivered but still they refused. I also asked them to give me the restaurant's number so i can ask them if they gave complete order or not but swiggy refused to give me that also so i got furious as this was not the solution i was looking for it was a crystal clear case few items were not delivered and atleast they should refund for that. Swiggy is a money eater they keep the money for the services which are not provided to the customer. Very unethical, this is not first time swiggy scammed me so i had to file complain against them.
My order id from swiggy:[protected].

Swiggy is increasing the expected delivery time by little. So that customer can't cancel the delivery and i have placed order by 8 11 pm the order should be delivered before 9. And even at 9 30 there was no response and if ask for cancellation they are saying cant refund if cancelled. Please look into this . We do know if there is traffic or other trouble some stuff. But not responding properly should be looked into

I have placed order by 8 11pm, the delivery was expected by 8 50-9 pm, swiggy is cheating people by increasing that delivery time. Little by little. And there is no refund i[censored] cancel in the delivery time.

I worked with swiggy during lockdown from Bangalore yelhanka region and I had given my best

After this I had relocated to Guntakal Andhra Pradesh and I came to know swiggy is here and I raised ticket to reactivate my account and according to the steps shown in their app to change my zone and reactivate instead doing that they just calling and giving me fake resolutions and closing the chat

Here in Guntakal there is no swiggy office and they are asking me to go to near by office and receiving some calls from them they are speaking in a impolite manner

I need my account to be reactivated to the Guntakal zone as I even worked for them in lockdown too

I've ordered a cake today at 10: 48 AM for a friend birthday and at 10:53 PM i wanted to hold the delivery so that it reaches exactly at 12PM but by mistake one of my friend cancelled the order.
Immediately i requested to reorder the cake but they denied.
Cake wasn't packed nor it was handed over to any delivery boy so i called their customer executive and they told me that "to avoid food wastage we follow our policy so we can't refund your ammount nor we can reorder".

But i want to know if cake is not packed mean it is just being prepare at the restaurant then how it become waste??

They could simply deliver me same cake with same paid ammount but they denied.
What kind of policy is this??
What about the money that i gave them, will they use that for poor people??
I don't think they gonna do these, they're just fraud.

Please help me to refund my money or help me to get assurance from Swiggy that my money is used for poor people.

ORDER #[protected]

Damaged Rotten fruits delivered and foul smell and were not fresh at all. CUSTOMER CARE closed tickets without giving resolution.

Hi

I had ordered the ice apples from instamart which a have a spoiled foul smell and extremely rotten taste. It was cut long before and had gone foul and the same was delivered to me. Its so smelly that its impossible one can eat it. Iceapples should be freshly cut and given. Please replace or refund asap.

Also I had order baby chote bananas from Instamart and I was cheated, I have been given very long size riped bananas which are bubbly soft just the outer covering looks good but damaged from inside. I had ordered small bananas and look and the size given. Bananas are bigger than my hand.

Pfb for the images. Also posted on chat multiple times but no resolution has been given yet. Such a ### CUSTOMER service.
I reported the issues within 5 min of delivery so that the replacement pickup can be done asap but SWIGGY sucks to provide proper CUSTOMER service.

I rejoined swiggy on 8th may 2023. I delivered 6 orders and earned 250 rupees with incentive it is 350 rupees. The very next 3 days also I done my deliveries and the payment came on the next days.but for 8th may the payment not happened. Please sort this issue and tell the company to pay me as early as possible.

I, Ramesh. Ordered food on 8th, may, 2022 from pista house restaurant in Hyderabad. I awaited almost 3hours for food. But I have not received my order. Later I got one massage for swiggy that we will get refund and compensation also. I am asking about refund but swiggy denying it. Please resolve my problem

Thanking you sir
From
P.ramesh
pH [protected]
Mail. [protected]@gmail.com