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Swiggy Complaints & Reviews

www.swiggy.com
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Updated: Sep 13, 2025
Complaints 5143
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652
Unresolved
4491
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
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Swiggy reviews & complaints page 30

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C
Coolboyzu
from New Delhi, Delhi
Jan 24, 2023
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Address: New Delhi

Order- [protected] All entire item is spilled and damaged
I have ordered food items from swiggy but received this damaged products. I trusted you guys and you broke my trust. This is the service you are providing to your valuable customers. I will not order anything again from swiggy but as I already ordered this time, so please refund my amount. I am so annoyed like it is such a big amount for me. I will tell my all the family and friends to not order anything from swiggy.

Your service is really poor and I want my money back as soon as possible. Kindly refund the amount. You yourself are destroying the image of your company by doing such scams. I had to gift all these items to my daughter but now I have nothing to gift now.
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    G
    govardhanreddyjjj
    Jan 23, 2023
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    Address: Flat No:402, Sri Aditya Classic, Prashanti Hills, Pragathi Nagar, Hyderabad

    Order No:[protected]

    I have ordered 8:47 pm that time showed 40 mints i got parcel 9:55 pm,

    I observed delivery person drunked and i asked him for delay he is telling because of 2 nd order delay happened.

    And he is telling complaint to Swiggy and behaver not good.
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      H
      Harsha50
      from Kolkata, West Bengal
      Jan 22, 2023
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      I ordered a cake from swiggy and there was package/spillage and now instead of taking responsibility of their delivery partner they are asking me to rate the restaurant and is refusing the refund. This is such a bad experience and worst customer service. I just expected a refund for what they gave and now this is what i get.. pls help me get some action on this issue
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        N
        Navin kumar t
        from Thanjavur, Tamil Nadu
        Jan 22, 2023
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        I have ordered in Swiggy and tried to reach customer service to order Confirmation of order but service agent without informing me or getting confirmation cancelled my order and my money got strucked. When I tried to share my concern they tried to compensate with coupons without listening my concern.
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          D
          Deepak227
          from Gurgaon, Haryana
          Jan 20, 2023
          Nov 30, 2024
          This thread was updated on Nov 30, 2024
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          Received expired items or almost near to expire date

          Yesterday, I had ordered 6 box of tata tea premium 1kg each worth rs 312 for each box. Shockingly when I've received all three orders, paid 685rs for each order.

          Order #[protected]
          Order #[protected]
          Order #[protected]

          One tea box was expired has an manufacturing date of February 2022 itself, rest of 5 boxes were of March 2022.

          So one cannot consume more than one...
          +3 photos
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          M
          Mohammad Mazhar786
          Jan 19, 2023
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          Address: Udupi Manipal Karnataka 576104

          Hello Sir My Name Is Mazhar My Swiggy ID 1138336 my Swiggy Account Temporarily Deactivated
          Iam Apologies Break the Swiggy Rules And Regulations iam sorry Next time Im not doing
          Give me one chance Please Active My Swiggy Account please give me one chance next time Im following the Swiggy Rules And Regulations
          Iam in Money Problems please help me sir please reactivate my Swiggy Account please 1138336 ID Number
          +1 photos
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            H
            [email protected]
            Jan 18, 2023
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            Today on my girlfriends birthday ordered a cake and cup cake on swiggy app. The one delivered was spilled and broken. i called the restaurant and told 5 times to please packed and send items carefully but you can see result. i tried to contact them but they are not hearing it cost me 1000 rs. and they didnt even apolozise i said that i dont want anything but please hear my issue and replace it but they closed my chat and not said a single word. They are looting customers They are doing fraud by sending other items when that item is not available.
            +2 photos
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              A
              appy20
              Jan 18, 2023
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              Address: Bangalore
              Website: Swiggy

              I am a person who has never imagined to eat non vegetarian food.
              I was given non veg roll from ‘All Things Healthy’ restaurant. I had ordered paneer roll actually.After having a few bites I was saddened and shocked to realise that it was a chicken roll ! I vomitted however this cannot be reversed even though swiggy refunded the order amount
              +2 photos
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                Y
                yuvan007
                Jan 16, 2023
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                This is the 3rd time I'm experiencing this issue with swiggy, the order takes more than 1.5 hours to get delivered (it was supposed to get delivered within 30 mins) If I ask them for an update the delivery partners will not pick the call and the customer care will ask if I want to cancel the order after wasting my 1.5 hours with me being hungry, Please do something if possible this has been a issue for the last 2 months
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                  N
                  Nonu2428
                  from Chandigarh, Chandigarh
                  Jan 16, 2023
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                  I want know part time in swiggy 7pmto 11pm change my shift plz my id is2379345
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                    T
                    Titotuktuki
                    Jan 16, 2023
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                    Dear Sir/ Madam,
                    I am writing this letter to inform you that I ordered some food yesterday it was not delivered Someone called me for the otp and I shared that after that it was showing your order has been delivered but while I trying to connect with the delivery boy he did not respond moreover when I talked to executive customer they also tried to reach him but he did not reply and also it was so frustrating for me that I had been talking many of swiggy executive they all told me to drop an email and I did that but also I told them please refund my money as it is a huge amount to me but nothing worked.
                    Can you please look into this matter and help me to resolve that problem
                    +1 photos
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                      T
                      Titotuktuki
                      Jan 16, 2023
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                      Website: swiggy. com

                      Hello Sir,
                      I am writing this to you that I ordered some food yesterday from swiggy but they did not deliver the food also while I want to get refund they did not reply or cooperate.
                      I have been using this application so long although this is an trusted application but this behaviour is not acceptable .
                      Can you please look into this matter and resolve the problem
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                        S
                        Sajan Gir
                        Jan 16, 2023
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                        I want active my permanently deactivate swiggy Id plss help
                        Swiggy Number [protected]
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                          S
                          Satish1234#
                          Jan 15, 2023
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                          Dear sir,
                          While ordering pizza, it was mentioned on top of the menu as 'buy one get one' offer.When the pizza was delivered, i recd only one pizza.I complained to swiggy via the chat option & nearly spend more than an hour with three excequtives ( being forwarded to one another), without any resolution.
                          As per the excequtive, you could have got additional pizza if you had ordered two pizzas !!
                          Which does not make sense as it was mentioned as buy 1 get 1 offer.
                          Kindly look into this cheap gimmicks of swiggy & make them accountable for there actions
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                            A
                            Ark87
                            from Patna, Bihar
                            Jan 15, 2023
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                            Dear sir,
                            Mera id 2171747 and mob no [protected] hai.mera acount deactivate ho gya hai. Sir aapse anurodh hai ki mere id ko activate kar diya jaye.
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                              P
                              paulsam1608
                              from Chennai, Tamil Nadu
                              Jan 14, 2023
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                              Refund for damaged product

                              Address: Swiggy instamart

                              I ordered milk through swiggy instamart.The milk i got was damaged I complained to customer care.They didnt provide replacement or refund.
                              Order id [protected]...
                              +2 photos
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                              B
                              Brightspecty93
                              Jan 13, 2023
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                              I had logged out 4 days ago and today I had to order via Swiggy but as soon as I logged in via my registered mobile number, it says number already used in 6 months. Please sort this out as all my addresses and payment and methods are linked to this mobile number. Pls solve it asap
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                                G
                                GowthamRaam
                                from Chennai, Tamil Nadu
                                Jan 13, 2023
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                                Address: Nugambakam,chennai
                                Website: www swiggy.com

                                Dear Sir,

                                Yesterday I got Food (Meals & Vegetable biriyani)order(Orde ID:[protected] from swiggy.So I accept that order and went to customer place TNagar to mugaper East almost 15 KM.
                                But unfortunately inbetween I stuck metro and drainage work soo there changed usual root to another root

                                Soo for this reason only I delay to deliver food on time.i reached customer place nearby 300mtr but customer cancelled that food order.

                                Now there penalty 549 need to pay and my account temporarily deactivated.

                                Please Activate my account I think you will understand my situation I have family also need to survive please Activate my account it's ambul request...

                                My Emp ID : 1169819
                                Mob Number: [protected]
                                Location:Nugambakam

                                Thanks & Regards,
                                Boobalan.N
                                [protected]
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                                  D
                                  DEEPTI GHERA
                                  Jan 13, 2023
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                                  I just received one of the two pizzas ordered. I have not got a refund.
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                                    P
                                    Prakriti kailasia
                                    from Dehradun, Uttarakhand
                                    Jan 13, 2023
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                                    Food delivered was completely rotten bad smell was coming. I have to throw alway all. No refund is provided to me
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