Swiggy Complaints & Reviews

There were two fraud transactions made from my paytm wallet by another fraud swiggy user.
No OTP received on my mobile and money got deducted.

Kindly look into the matter for refund.

Unauthorized transaction:
Your swiggy & Paytm mobile number : [protected]
Transaction ID / RRN:[protected] & [protected] (file attached)
Transaction date: 28th Jan'23
Transaction Amount: Rs. 781/- and Rs. 1455/

My ID 2399776 single day also not received payouts I am working on 19th Feb
And also refer friend bonus amout on 26th Feb also not receiving yet pls resolve problems

[protected]
Vinod
This person is cheating people and asking money and makeing abuse bad words with on me will ordering food on Saturday...please see his profile and make good decisions
** I WILL TRUST and I am waiting for good reply

*Because this type of stupid fellow taking advantage and cheating people's by talking

I ordered 8 items and 1 item was missing. I got solution as an appologise mail. That are telling that they will take care for future orders. How swiggy can expect future orders from me? I need ma immediate refund for the missing item.

Food not delevered, want my money back, and apply some panalty for not getting proper food at night

I had ordered for icecream on 25/02/2023 11:40pm. I received a call from the call centre, the delivery boy is unable to connect my number, but the call centre is able to dial my number, even after explaining my complete address the delivery was not done, i asked the call centre person to cancel the order and refund my money to which the person denied, neither he was ready to share the escalation matrix for swiggy. Neither i received the order delivery neither I received the refund for the amount very pathetic service from swiggy

I placed order for dahi bhalla papdi chat and panipuri through swiggy on 20th feb. item from panipuri was missing (sweet chatni). i raised this issue to cs teamnif swiggy tgat agent said next time mention what you kike in your ordrr whike placing the ordrr. my qts to him was sweet chatni and pani comes by defualt when you order panipuri. i demanded Rs72 complete refund for panipuri which they are not giving

I placed order on 20th feb for panipuri n dahi bhalla papdi trough swiggy. when i receuved the order i saw panipuri items was missing (sweet chatni). when i raised this complaint to swigy support that agent said next time when you order kindly put note in the ms section to hotel. my qts here was when you order panipuri sweet chatni comes by defualt. i have been denanding full refund of Rs.72 for this order which m not getting.

Since last month aavin milk blue sachet costs Rs 24 against the MRP of Rs 20. I have ordered last 4-5 times with that revised price Ie Rs 24. I raised a complaint with swiggy team to refund my amount I have paid in excess but till now no response

My I'd 2307391
Add the my old zone vashi navi mumbai
Name-aniket padwal
Timing-7pm to 12am
Please urgent my shift time and zone changes

2month try swiggy connect from but no resolved my shift time changes, , ,
My I'd 2307391
New Zone-vashi navi mumbai
Name-aniket padwal
Timing- 7pm to 12
Please urgent my shift time and my zone

Order#[protected].
1. Wrong delivery of the product done after waiting for 40mins.

2. On reaching out the customer service immediately with the required photos of the wrong delivery for over 30mins no solution has been offered with asking the customer to reach out via email.

3. The solution at the point of first connect immediately was to check if the right product can be delivered which didn’t...

I ordered McDonalds food from Swiggy on Saturday evening, February 18, 2023 in Bangalore. Swiggy Order[protected] from McDonald's. I have done this in the past a few times and there was no problem in delivery. This time the driver called and said he was at the location. Then we found he was one kilometre away. I tried to explain to him how to reach us. There seemed to be some location issue. Each time I tried to explain he began to shout and say what the hell, location is wrong, we do not have time for this, location is wrong, I have three more orders to deliver, I will get penalty etc. He said drivers do not take directions from people, but only go by location on the phone. Finally I agreed to meet the driver near my house. When he gave me the food he said do not order from Swiggy again, what the hell, I will get penalty, location is wrong etc. I understand he might have been frustrated, but that is not the way to talk to someone. Without us Swiggy is nothing. He can be polite and patient. He was not so far away, and if he had listened to me he would have got here easily. In the past some other drivers have called us and asked for directions, and then got here very easily. This driver kept interrupting and arguing. He cannot tell people not to
use Swiggy again. He was extremely rude. This has never happened before in five years I have used Swiggy. It is not up to the driver if we use Swiggy again or not. That is our decision. We can try to pin the location more carefully next time. There is a way of talking to a customer. This was not the proper way. If there was a location problem he can tell us politely and advise how to fix it. Also, I had clearly typed in directions into Swiggy, so even if location was pinned wrong, the directions were very clear and easy to follow. This was the first time we had a bad experience like this with Swiggy. It is very likely the driver is doing this with other people too. Please ensure that this never happens again.

Sent from my iPhone

I ordered McDonalds food from Swiggy on Saturday evening, February 18, 2023 in Bangalore. Swiggy Order[protected] from McDonald's. I have done this in the past a few times and there was no problem in delivery. This time the driver called and said he was at the location. Then we found he was one kilometre away. I tried to explain to him how to reach us. There seemed to be some location issue. Each time I tried to explain he began to shout and say what the hell, location is wrong, we do not have time for this, location is wrong, I have three more orders to deliver, I will get penalty etc. He said drivers do not take directions from people, but only go by location on the phone. Finally I agreed to meet the driver near my house. When he gave me the food he said do not order from Swiggy again, what the hell, I will get penalty, location is wrong etc. I understand he might have been frustrated, but that is not the way to talk to someone. Without us Swiggy is nothing. He can be polite and patient. He was not so far away, and if he had listened to me he would have got here easily. In the past some other drivers have called us and asked for directions, and then got here very easily. This driver kept interrupting and arguing. He cannot tell people not to
use Swiggy again. He was extremely rude. This has never happened before in five years I have used Swiggy. It is not up to the driver if we use Swiggy again or not. That is our decision. We can try to pin the location more carefully next time. There is a way of talking to a customer. This was not the proper way. If there was a location problem he can tell us politely and advise how to fix it. Also, I had clearly typed in directions into Swiggy, so even if location was pinned wrong, the directions were very clear and easy to follow. This was the first time we had a bad experience like this with Swiggy. It is very likely the driver is doing this with other people too. Please ensure that this never happens again.

I have ordered Honey & Sugar from InstaMart on 19 February 2023 #[protected] Order was wrongly marked as Delivered. I checked with the Security Gate for any entry relating my Flat. There was no entry.
My Husband spoke to Delivery Man who falsely claimed that he reached there and called which I didn't receive. He was not able to Name the Society but the Area only. When Customer Care Executive joined the call with Delivery Person he said collect from store. Which is far. Later he He cut the phone after saying he will deliver . Which he did not. ChatBot is not allowing me to connect to Customer Executive. Lost my money, and order is wrongly marked as delivered

I had order maggie of 75ruppe and got 28ruppe pack.. who will help me in this? you want to loose your cx instamart!!!

I have order some groceries from Swiggy instamart.
I have paid extra charges for early delivery.
But after 20 minutes delivery partner said to me that my order has been canceled.
I talked with 3 different persons in customer help section.
And still I am waiting for my order.

Order id.[protected]
I ordered Full Dal Makhani and 5 Tandoori Roti. I received half Dal Makhani in place of Full.
I shared the pics on Mobile App and I was told to rather write an email to Swiggy Support. I did it but got an reply that evidence is insufficient.
I again asked what evidence you need? I already uploaded the pics of the food packet I received.
To this Swiggy just replied that at this point they can't refund anything but in future they will improve their services.

I want to know what more evidence this Swiggy is looking for. I want FULL refund of this Invoice.

We have been waiting for order from 3 hours already and its not yet arrived. The delivery person is not responding and disconnecting the call. Customer care people are also not helping just saying default option we will cancel and refund after waiting for 3 hours. We can also cancel and get our mpney back but who will take responsibility for 3 hours wait time and situations. We asked for double amount refund for their irresponsibility. They are not accepting and keep repeating samething again and again, I also dont want to compromise without my mistake.I need double compensation.

Hi Team,

Swiggy is selling product which is more than MRP, after complaining they are not ready to listen, This is the way that swiggy insta mart.

I would request you to take an action against it