Swiggy Complaints & Reviews

I recieved stale and spoiled food, the food stinks and quality is too bad

I ordered 1) paneer tikka masala 2) Veg. Biryani (in ghee) from Green 9 Restaurant wagholi, Pune...

Paneer tikka masala delivered was nice, but Veg Biryani i ordered as in menu its mentioned to be prepared in Ghee...But, when i tasted, it was found to be prepared in Oil, rather than Ghee which i don't like...

Can you ask restaurant to take the order back and refund my amnt. for Veg Biryani...

HI
we ordered from swiggy yesterday night around 7 p.m
our order was not delivered nor the refund has been made.
order number is[protected] for
Rs2219
there was no contact number of the delivery agent given.
how can he deliver to someone randomly without the passcode which is generated in the registered mobile number.
we had to physically go to the restaurant and place a fresh order inspite of already given an order on swiggy.
we need the refund of the order which we never received.
please do the needful as soon as possible .

Hi
my order number was[protected] which had cost me rs 2219
my order was not delivered and we had lot of guests at home at that time the phone number of the delivery agent was not given so we cud not track him
now you people are saying that we have to raise a complaint within 5 hours
first of all when the guests are at home how can u be in a mindset to raise a complain.
secondly the delivery passcode was not given to the delivery boy ..where and how has the delivery agent given the food. this is absolutely absurd.
we had to physically go the same restaurant and had to place a fresh order as the guests were waiting for food.
we need the refund as soon as possible from swiggy
very bad service

I order from kfc via swiggy
2xHot n crispy chicken
1xWednesday strips bucket
But only received the bucket.
When I contacted swiggy they only gave 56Rs coupon ans no refund while the item costs 228Rs.
I want my refund.

I was charged extra on bill {order no.[protected] }. When i reached out to a representative she tried to lie to me telling that this amount is for dine-in, when i told her that swiggy is clearly mentioned on the bill she jus closed the chat. A customer has to pay the amount that is mentioned in the bill, if there were any additional charges they should have been mentioned before placing the order. By not returning the extra money swiggy is doing shady business and looting people. Moreover the support team on the email is also in on this scheme of looting people. Imagine if the cheat people of 10 rupees per order and they process 10 lakh orders per day. they have earned 1 crore just by cheating people.

We have a small cloud kitchen named "Sweet Encounter" which we recently put on Swiggy. To promote the restaurant we took the plan of 8 days of advertising which was around 250 clicks per day, our restaurant still doesn't show up when we search for the particular dishes. The restaurant never showed up during the searches. And now when we are complaining, no one is listening to us.

I ordered Veg tripal Schezwan noodles
And instead got rice it's completely unfair they dint provide any resolution nor refund
I got wrong order and it's been yesterday I haven't eaten that food

I am writing to bring to your attention an issue I experienced with my recent order. Today, I ordered 2 packs of Real Orange Fruit Juice from Swiggy Instamart and was disappointed to find that the taste was different than normal.

Upon opening the package, I noticed something inside one of the packs and decided to take pictures to document the issue. I am attaching these images for your reference, including the video of what I found inside the package.

As a regular and loyal customer, I was surprised and disappointed by this experience. The defective pack had a different color and taste compared to the other pack, and I could tell that there was a significant difference in the quality of the product.

I am hoping that you will take the necessary steps to address this issue and ensure that your products are of high quality and meet the standards of your customers. I look forward to hearing from you and finding a resolution to this matter.

Thank you for your attention and assistance in this matter.

Sincerely,
Bidyashree chanda

I placed the order at New Delhi Sweets and at 11:24 AM IST on 18 June I got a call from Swiggy customer care team that Rasgulla and mirchi vada worth ₹134 are unavailable.
I requested the support team to deliver the items available and refund for the items unavailable.
The same was confirmed by Delivery executive Khileshwar Sahu at the time of delivery. I even have a phone recording with the delivery executive.
Till now no refund has been initiated by Swiggy team. Also, the invoice provided has the two undelivered items also listed.
This is a serious breach of trust. Kindly check the same and refund me ₹134.

I have been getting invoices in my email about orders I did not make. I have only used swiggy while visiting India, I am currently in the uk. I am unable to log into my account as I don’t have my Indian number phone with me anymore. I can’t get in touch with swiggy either. I would like swiggy to stop these orders. My email address is [protected]@gmail.com

I ordered two items in swiggy but I didn't get one item and the another item I get is very old and coming bad smell..I complaint in swiggy costomer support and they said give a coupon worth 30 rs I booked in 401 rs total .. didn't get item and they are not willing to refund my money..

Ordered food from swiggy online, just to confirm the order, called the restaurent owner and got to know that the order has not been picked up and the delivering partner is telling that i have picked your parcel, now dont call me again and again. very very rude behavior from the delivering partner and also spoke some rude language. Strict action to be taken from swiggy. Now cant trust the swiggy that whether delivering food from the authorised place or from the other.

We ordered cake on June 10 with Order ID Order#[protected]. First, we used food card for payment.It showed that the transaction was failed. So, we again used debit card and done the payment. But amount debited from food card and debit card also. That means, two times amount was debited.
Here, I have attached the image of Order details and amount debited message.
Kindly check and refund the amount.

My I'd temporary deactivate 1889934 why not my id

स्विग्गी फ़ूड डिलीवरी अकाउंट टेम्पोररीलय डीएक्टिवेट कर दिया गया है सर किर्पिया मेरा id चालु कर दिया जाए सर id 1845136 धनबाद कतरास जोन

I have ordered a ton of times from swiggy, many at times i have received wrong items or missing items n most of the time quality being the issue, leakage and quantity issue
All of these issues i have faced, being a outstation student I have spent a lot to curb my hunger and when faced with such issues i always filed a complaint but the response which i received is not what was expected from them.
Whenever i file a complaint they directly show it will take few hours (6-8hrs as mentioned in the message) to see your complaint even after selecting to talk to an agent they simply send an email that we are unable to process your request and if you want you can rate the restaurant.

Seems like poor customer support

I ordered food in swiggy they marked it as delivered but they have not delivered the order. I ordered chicken iguru in swiggy. Delivery partner not delivered the order and they marked it as delivered. My money got wasted and time also wasted. Please take necessary action on this.

An order was place on swiggy from restaurant called Chowman. The restaurant missed an item callen "drunken chicken". We complained immediately the moment we realized while opening the parcel. there has been absolutely no response from Swiggy since 02/06/23. I would like a refund for the food not sent and compensation on lack of customer service.
order Id: Swiggy[protected], token no: 107, Bill no. 10296/KD

This is not the first time swiggy has ignored customer service. I do not understand why the lie by saying they'll get back within 48hrs and literally do not care to do a follow up.

Consumer Complaints
Mumbai
Maharashtra

Subject: Formal Complaint Against Swiggy Food Delivery Company and Its Delivery Partners

Dear Sir,

I hope this letter finds you in good health and high spirits. I am writing to bring to your attention a recurring issue I have been facing with Swiggy, a popular food delivery company, and its delivery partners. The purpose of this complaint is to seek your assistance in addressing the rude behavior and refusal of delivery by Swiggy's delivery partners, despite the collection of a home delivery fee.

I have been a regular customer of Swiggy for over a year now, and unfortunately, I have repeatedly encountered instances where the delivery partners employed by Swiggy have displayed unprofessional conduct and have refused to deliver the food parcels to my address. This refusal to deliver the paid-for parcels is particularly distressing, considering that Swiggy charges a separate fee for home delivery.

Not only is this behavior disrespectful and inconvenient, but it also represents a breach of the agreement between Swiggy and its customers. The consistent refusal to deliver food parcels, despite the collection of a home delivery fee, is an unacceptable practice that warrants immediate attention and resolution.

Furthermore, it has come to my attention that the delivery partners employed by Swiggy have adopted a policy of canceling orders if they are not collected from the roadside. This approach not only compromises the convenience and safety of customers but also goes against the fundamental principles of a reliable food delivery service. What is even more disheartening is the fact that the customer care department of Swiggy supports and enables this culture of the delivery partners, rather than addressing the issue and ensuring quality service.

I believe it is imperative for the government to intervene in such matters to protect the rights and interests of consumers. I kindly request your intervention in investigating this matter and taking appropriate actions against Swiggy for its failure to provide the promised service and for the consistent misconduct of its delivery partners.

In light of the aforementioned issues, I request the following actions to be taken:

1. Conduct an inquiry into the repeated incidents of rude behavior and refusal of delivery by Swiggy's delivery partners, despite the collection of a home delivery fee.
2. Establish stricter guidelines and regulations for food delivery companies to ensure that they fulfill their commitments to customers and provide quality services.
3. Enforce penalties or other appropriate measures against Swiggy for its failure to address these recurring issues promptly.
4. Implement mechanisms to hold Swiggy's customer care department accountable for its support of the delivery partners' culture and failure to resolve customer complaints satisfactorily.
5. Regularly monitor and audit food delivery companies to ensure compliance with established standards and to safeguard the rights and interests of consumers.

I am confident that your attention to this matter will lead to significant improvements in the quality and reliability of food delivery services in our region. I believe it is crucial to address these issues promptly to prevent further inconvenience to customers and to uphold the integrity of the food delivery industry.

Thank you for your time and consideration. I have enclosed relevant order ids below for your reference on which Swiggy never gave the complaint numbers in any form or email or sms. There are several such instance and order numbers which could be provided. I look forward to a positive resolution to this matter.

Order #[protected] Delivery partner was rude/Refused to delivery at Home/Cancelled the Order as well on his own. Even the Customer care representative was in support of the delivery partner and after talking for more than 30 mins hung up on us. Dated 6th June'23.

When spoke to their escalation team i was assured it wont happen again and was also promised a follow up from their managers regard this matter but never received their promised call moreover faced the same issue next day.

Order #[protected] - Delivery partner showed disrespect and was adamant for not delivering the parcel to home. Dated 7th June'23

Order #[protected] Delivery partner rudely said why do we order when we cant come and collect the order from roadside and refused to deliver to home. Also said Swiggy has given them orders not to deliver to home nor does Swiggy gives them money to deliver to door steps of the consumer/customer. Dated 7th June'23

Yours sincerely,
Tajinder Kaur