Swiggy Complaints & Reviews

I live in USA and I am surprised to see a receipt in my mailbox
Not sure if somebody tried to use card or email .
Please ensure this is corrected
I am not the person mentioned in this order ..Never knew anyone with that name ..Here are the order details

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Greetings from Swiggy

Your order was delivered successfully. Rate your delivery experience here

Order No:

[protected]
Restaurant

Udupi Shrikrishna Veg Restaurant

Your Order Summary:

Order No:[protected]

Order placed at: Saturday, March 25, 2023 5:12 PM

Order delivered at: Saturday, March 25, 2023 5:51 PM

Order Status: Delivered

Ordered from:

Udupi Shrikrishna Veg Restaurant
Opposite Malkapur Bank, Sangram Nagar Flyover, Shahnoormiya Dargah, Aurangabad, Nyay Nagar, Aurangabad

Delivery To:

Harish Adhe

Flat No ३ Jijai Residency Shivneri Colony Behind Shivsai Kirana
Gajanan Nagar, Garkheda, Aurangabad, Maharashtra, India
Aurangabad

Item Name Quantity Price
Roti 5 ₹ 90
Kaju Curry 1 ₹ 205
Item Total: ₹ 295.00
Delivery partner fee: ₹ 0.00
Discount Applied (WELCOME50): - ₹ 89.99
Taxes: ₹ 11.95
Order Total: ₹ 217
The link to rate your delivery experience is only valid for mobile devices.

Disclaimer: Attached is the invoice for the restaurant services provided by the outlet. For items not covered in the attached invoice, the outlet shall be responsible to issue an invoice directly to you.

I ordered donut at 9:58 pm ..it's then 10:30 i try to contact delivery partner and restaurant ..they both keep on blaming each other ..then i raised help & support ticket they took it lik 45 min to solve the problem and it was 10:36 pm still my order was not delivered.. i mean you guys giv time to customer and then you delivered so late.. i can understand if you delivered it like 10 mins late but it was lik 1 hour 45 mins to dilever the order..

Dear Sir,
Order id [protected]
Date[protected]

Order Assign 11:20
Reached pickup location -11:26
Order ready time show -11:29
Order received -12:20
And Delivered order at 12:32

I wait at restaurant atleast 57 min, i resived Coustomer care person call 5 time but not my problem solve, Raise Ticket there without any valid answer there show conversation mark closed order wait time payout resived only 27 Rs please clear me 27 Rs payout is right ?
Regards
Shailendra Ray
Swiggy ID -2146705

I found a small cockroach-like insect and a maggot-like insect in my food... I already had some of the food If something happens to me who will take the liability? I would like you to take strict action

I am swiggying for more than 3 years. I order food on 24 th March 2023 @ 8:32 with order id ORDER #[protected]. The order was meant to be delivered in 20 mins. Since the delivery patner is moving in wrong direction I tried to call him. The call was picked by some lady and disconnected the phone after asking about the delivery. So I have to chat with help desk and they has given assurance that the food will be delivered in next 20 mins as she has word with the delivery executive. And the same 20 mins assurance was extended to more than 1 hour.
After the false assurance given I have to check any other option to get the delivery. So I google it and I got the complain number so called that number. So the person from other end told he changed the executive and the the food wil be delivered shortly. And finally got the delivery @ 10:40 pm.
But the most disappointment was that after this much waiting, chatting and calls I got the food which was too cold.
This is not the first time i am facing the same issue. I want a compensation as I have to chat and makes call to get the food insted of making order and sitting at home.

This may be a very basic miss but has increased a lot in the recent time where the online food delivery apps are becoming negligent in getting the orders fulfilled and simply replying to the consumer complains with a generic response stating that you can rate the restaurant if an item is missing or incorrect. But they fail to take any responsibility of the food being delivered by the delivery person.

I have all the details including the invoice and image of the item delivered and confirmed with the restaurant that they have correctly shipped the complete order as I'm a regular customer.
I want this to be filed as a official complaint against online food delivery apps.

Hi,
On mar 5 2023, i orderd food on. swiggy, after so much delay about 40 minutes and swiggy not able to find delivery agent, they asked to cancel the food, so i did so meanwhile i placed new order, but they are charging cancellation charges
after about more than 1 hour they are delivering old food, if i dont took i need to pay cancelation amount, as they asked to cancel and what will i do with old cold food on top of that have placed new order. and customer support asked to cancel the order over chart
after some much discuttion with customer care, they simply closed the ticket without resolving issue
below are order details & attached video screenshot of customer chat to cancel the order:
order id :[protected]
amount: Rs358

Thank you,
Jayaprakash

Yesterday i have forgot to logout when our city has been closed for orders at night. In morning everything was fine incentives was credited but at evening message came that money has been deducted for unusual login attemp i requested manager that i forgot to logout but he argued with me and blackmailed me to termination of my account for 4 days please help me

Dear Sir/Madam:

I have ordered online from a Chinese Restaurant name Chopsticks at Mettuguda, Hyderabad, Telangana

Items Ordered: Price per Swiggy - Actual Restaurant Price
1) Chicken Corn soup 140.00 105.00
2) Shangai soup 168.00 126.00
3) Sing. Ckn Fried Rice 245.00 184.00

Total: 553.00 415.00

Swiggy delivery fee, plus tax extra: 62.15
Total swiggy bill: 615.15
Discount: 39.90
Final bill amount: 575.00

Swiggy billed amount after 10% discount is Rs. 575. Upon verification with restaurant - actual bill is Rs. 415. Even if one were to include delivery fee and other tax, this amount should be approx. Rs. 477 or 478 max. I feel cheated by Swiggy. I tried to contact swiggy customer care and even spoke to their Manager - Vishal, but they inform me that the restaurant is responsible and not them for the extra charge, whereas when I spoke to the restaurant, they say it is Swiggy who is charging extra. As there is no resolution, I am forced to raise this complaint.

I have placed an order with Order ID #[protected] on Swiggy. I have waited for almost 2 Hours to get my order delivered. Even after waiting for 2 Hours my order was not delivered to me. When I have called directly to the Restaurant they told that my order was already handover to Delivery Boy 45 Minutes earlier. When I have talked to customer care she said we are unable to connect with Delivery Boy.
It means that Delivery Boy assign to this order took my order ran away. In this case it was also not informed by Swiggy after 1 Hour that my order cannot be delivered.
Due to all such scam done by Delivery boy I got very inconvenience and I want that action will taken against Swiggy or that Swiggy Delivery Boy.

This is in reference to my latest swiggy instamart order #[protected]... the chat service is highly pathetic & noncustomer friendly. Inspite of me waiting for the order for more than 50 minutes, no proactive calling from their side, just to let you know I am a Swiggy One Member, they are taking their privileged members for granted. Blame excuse given that instead of x delivery partner assigned, y delivery partner took my order & never reached me & I kept waiting & waiting & had to finally in disdain cancel my order. Super pathetic service. Mind you this is the 4 time I am having this issue. I don't know whether you are completely aligned & paying enough to your delivery partners. I am now going to go away & completely discontinue & will tell all my relatives & friends to discourage & discontinue Swiggy. Zomato & Blinkit are 100 times better than you.

I want to change my shift from full time to part time because he gave very low MG in my area that why i cant earned more than 250 with the login time of 9 hours
Its not good for both o[censored]s
I raise a request on swiggy application but he can't hear my voice that why i here to register a complaint
I just want to change my shift from full time to part time that it...

I am from Dindigul.I have placed an order for food on 22bd march 2023 by 1.40 pm.
My delivery partner has picked up my order and he didn't respond to my calls .Soon my order has been cancelled without any prior notice.i have been charged with cancellation fee.

Disappointed by a product refund needed was order two quality of tender coconut event two product also in bad condition getting bad smell can't drink such a water and not received free item also in parcel need resolution over on this

I just logged in to my friends phone through my contact number in Swiggy.
Now I can't change back to my number as it is showing number already been used in the last 6 months.
I need to get back my Swiggy account. Orelse permenantly delete my account.

So, today (19.03.2023) I ordered a chicken whopper from Burger King via Swiggy. I paid 120 INR as I am a Swiggy One membership holder. The order number is[protected] and had ordered the food before 8:00 PM. This burger was ordered from Burger King outlet of Kavanur, Tamil Nadu. When I opened the package, It was without any box. I have ordered whopper before several times and always there is a outer box and inside there is a burger. But this time there wasn't any box and the outer paper was already somewhat torn. Ignoring this... when I opened the the burger, I saw that the patty was completely burnt, the veggies were stale. Anyone who will even look at that burger will feel that it is 2-4 days old burger. When we get fresh burger, the food is somewhat hot. Bu this was completely cold and very bad appearance was there. I asked swiggy for the resolution of this issue through the chats. They did not give a single resolution and the bot told me to just give negative rating to the restaurant. I tried calling swiggy customer care and even burger king... none of them were reachable. I had to throw this entire burger into the dustbin because no person can eat this 3-4 days old burger. I will encourage and spread awareness about this situation and I will tell them never to order food from swiggy and burger king. No one gives a resolution to this issue. I hope some strict action is taken against these horrible people. Also I want a refund of my 120 INR into my source account. I am a student and money getting wasted on such things is very bad, we need money everyday for our project expenses and I am at a loss. I hope that my issue will get resolved and my money will get refunded soo. Thank you

ORDER #[protected]
Ordered a big paneer wrap, pizza mac puff, french fries and chocolate shake.
Chocolate shake and pizza mac puff were missing.
And paneer wrap and french fried were cold and stale. I immediately complained to the customer service. They told to resolve the issue within 6 hours. But after 6 hours they closed my complaint. After that i repeatedly complained to swiggy through various platforms but they are not accepting their mistake. The packaging was torn and food was eaten by delivery boy. They are putting the blame on mc donald. Because of their fight i have lost money. They are frauds. Kindly boycott swiggy.

On[protected]. Order No. #[protected]. Order was cancelled against my approval. Its mentioned that address was wrong. Delivery person mentioned that he cant come to my location due to road repair, and the route was provided by Swiggy only. He did not agreed to reach my nearest location that also declined. If any road repair and not able to reach, without my consent order is cancelled. Swiggy can't follow alternate way to reach my order. Its clear intention to cheat the customer.

I am a loyal swiggy one customer.
Now many times I have faced things like broken egg, stale and expired items sent, wrong items sent...
Since last few times it's taking long time to get refund for the mistake swiggy made.
Now this time they have really crossed the limit ...on March 17th mrn i placed an instamart order with no.[protected].

I ordered two spinach and received a big bunch of methi.I don't eat methi and I'm allergic to it.Swiggy has made a mistake so they should refund me.Why should I pay for something i did not order.

My spinach was 37+20, so they need to give me refund of Rs57/-
The amnt mayb small but I value every penny and I am not going to waste my money like this for swiggys mistake.Also how can I ever trust swiggy again if the order amnt is bigger and they send wrong items again.

So i have deleted the app and I have lost my complete trust in swiggy instamart since d last few times so I'm not interested in using instamart again

I have written many mails n chatted n wasted lot of time just to hear the reply -
"We cannot validate your claim now so we can't compensate.We value your feedback and will take care in future."

Don't think customer is a fool.
Don't tell me the same line again.I have heard this same line many times and I'm still facing same issue at times so none o[censored]r feedback is working.

This is Not fair.Give me d reason why?I have asked so many times but till now no customer support has given me the good reason why they are not giving refund when it's clearly Swiggy mistake and i have sent clear picture of item with swiggy sticker to them?
You have sent the wrong item so y r u not giving me my refund.Are you cheating and looting customers like this.D wrong item is still there, take it, its not what i ordered

You can do whatever improvement you want in d future but i want my refund right now, it's my consumer right.

My order no is [protected] and I placed an order on 17th march in the morning.
Swiggy sent me methi instead of palak(spinach)...I ordered 2 spinach so they need to refund me 37+20 = Rs 57

I have to throw away this methi which is the wrong product Swiggy sent me as im allergic to it and this is not what i ordered.I dont want it...

I repeatedly wasted lot of time chatting and emailing them and they just replied with 1 sentence -
"we were unable to validate your claim, therefore, we cannot compensate you in this instance."
I also asked them what do you need to validate the claim but they kept sending the above line again and again. The customer service now is just getting horrible by the day.

I already provided them with all the pictures on mail of methi with their swiggy sticker also and still they say they cannot validate.

I have never faced such horrible experience with Swiggy earlier and now they are just looting or fooling their loyal customers.

It is the customer's right to demand a full refund when the brand is sending wrong items but I have had such a horrible experience this time with Swiggy that I deleted the app and I am never interested in using Instamart again as now and then they make mistakes and I have to go through this tedious process to get my right of refund...They loot the customers.

The amount is small but I will not tolerate this kind of behaviour when they fool the customer.This just goes to show that if tomorrow I order an item for 500 rs and they send me the wrong item then they will tell me sorry they cannot validate the issue and hence cannot do anything. So How can I trust a brand like Swiggy anymore with this attitude? This is not correct and I cannot stand brands when they fool their loyal customers specially never expected this behaviour from Swiggy.

I have deleted the app but I want my refund as this is the consumer right after the brand has sent me wrong items