Swiggy Complaints & Reviews

I have placed two orders from Swiggy on 31st Dec 2022.
1) Order of Rs 726, order has been cancelled by swiggy & they have confirmed that refund has been completed & payment has been credited to the account but as per the statement attached no refund has been received. I would request swiggy to credit the amount as soon as possible.

2) Order of Rs 1093, Order has been placed by swiggy amount has been deducted but order is not showing the app & I am not able to claim a refund. Kindly assist ASAP

I am attaching screenshots for reference. This is the first time that I am experincing this problem with swiggy. Process both the refunds ASAP.

Ordered online liquor in swiggy. Did not deliver. Refused refund.

Ordered online liquor in swiggy and did not deliver. Payment done in advance and liquor shop say they have received back the parcel. Swiggy refuses to refund the amount and not ready to give the product even if we take the delivery by self.

I have placed an order on swiggy and paid using my upi id but my money got deducted and my order wasn't placed. my registered phone no is [protected] please look into the problem. ping me on my email id [protected]@gmail.com for further updates.

Hello,
Someone from Pondicherry is using my email id to order food from Swiggy. I am regularly getting the order summary from Swiggy. I have been using this mail id for the past 8 years. Since the order summary did not contain any phone number, I could not contact the other person who also has the same name Santhosh. Recent order no I received from Swiggy[protected].

I never find swiggy as supportivs as zomato Or any other food delivery app so I searched for the other options to raise a complaint against my issue with food I ordered today. I ordered a pizza and received in very poor condition so I wanted to contact swiggy help support but all I found is a chat section with some templates and no response even after promising that they will get connected within 6-8 hrs. Now where should I go to file a complaint.

First I ordered crispy chicken momos and mutton club sandwitch, but I received Veg crispy momos and chicken soup which was a waste for me. Then they replaced only Sandwich with soup, and again I got another order. I contacted customer support and the agent asked me to wait and she'll be transferring the call to her supervisor and disconnected it, then other agent came and did the same, tried further contact but unable to get anyone.

Order no[protected]
One items of Rs. 57 was missing now swiggy deny to give refund for it.

I have ordered from swiggy instamart but i have not received 2 item that is ashirvad ghee and surf Excel detergent 2kg and swiggy told me that they were unable to refund my money.please refund my money

I ordered item of worth rs 138 from swiggy order I'd:-#[protected]
I gave rs 500 to the delevery guy his name is Shivam bhaduriya.
He didn't have change so he said don't worry I will refund the remaining till morning so I said no issue
Later on he stopped puckingup my calls..and in WhatsApp MSG he said I don't have money I cant refund.
He owe me rs 362.

Hello there,

i have ordered chicken dum biryani instead i have got simple chicken biryani
.
i am regural customer of sam chinese offline as well as online i know verywell about taste of all items.

my number:- [protected]

i really dont like chicken biryani .

on helpline of phonepe chat they said they will take care of it next time.
what about this time.

Hi,

You all know how signup process work in Swiggy or else where, Looks like Multiple users/accounts has been using my personal email id and I'm getting all the Delivery emails to my email id what ever they order. Looks like my email id has been compromised and this is a security breach, Swiggy support team keep on responding to my email saying that to bear for 5 hours bear for 24 hours bear for 5 business hours etc, etc, It's almost three months now and the issue hasn't resolved yet, with this behavior from Swiggy team I've lost my patience and raising this complaint now. below are the other Swiggy users which are using my email ID which are linked to their accounts. one is from Vishakhapatnam and the other is from Chennai. I'm shocked how some other person can you some others email ID's. This is a security breach and I want to Sue Swiggy for this.

Delivery To:
Deepak
609
Bhavani Gardens, Gavara Kanchara Palem, Kancharapalem, Visakhapatnam, Andhra Pradesh 530008, India. (57-28-5/7)
Visakhapatnam

Delivery To:
Deepak
no 1
Egmore, Chennai, Tamil Nadu, India
Chennai

Below is the Subject name the conversation which I've been having with Swiggy support/tech team.
Sub:[85636693] Missing Item claim request for your Swiggy order

Thanks & Regards
Deepak Kondapalli

I had ordered for a chicken dish on Swiggy through a restaurant menu. The dish was advertised as a plate full of chicken but when it was delivered, it was a half-empty box with just 5 pieces. The dish was approx 240Rs including delivery and gst. Swiggy was offering me 49Rs. refund coupon even after complaining to them about the portion with picture evidence. I emailed to them and they have send me automated reply mentioning that they r disappointed and will take care in future but totally stayed away from offering me a valuable compensation for the inconvenience and deceiving advertisement. I need to take severe action against this.

I need to delete my previous order history from December 2 2022 to March 13 2022. I have contacted them but they are not willing to delete it.

Respected Authority,

I have ordered a food some times ago.
Delivered to me right away but the quality of the food is below the mark.
I have ordered chicken 65 but very sorry to say that the item which was delivered is not a item like chicken 65.
Only red mirch and not cooked properly.
Totally a waste of money.
I have chat with your app they refunded me Rs 40/-.
But why?
Need a full refund and please check out this type of restaurants are not upto the mark for listed in swiggy.
Details are given below

Regards,
Bikash

Swiggy had delivered wrong items for Order ID[protected]. However they were not willing to give full refund. They have delivered chicken for a vegetarian

Received wrong items for the ORDER #[protected]. Customer care executive was not willing to give full refund. Not a proper way to resolve a complaint.

Please activate my id
My de I'd 1398183
My id temporary deactivate so please activate my id sir

I have ordered 3 items
1) Amu Butter Pav Bhaji
2) Mix veg Fried Momos (Missing item)
3) Strwaberry Milkshake

I asked customer care executive he said he will refund it. i said i don;t want refund i just want to know what happened to it. I am sure that delivery guy had eaten it because in the box chutney was there but momos was not there..if restaurant not forgot to put chutney how they can forgot to put momos.
My main concern is ... We order food from swiggy with assurance that swiggy is not like Zomato. but if same like Zomato is happening with us then what's the use...

Hello sir my Sanjay jaiswar de I'd 225760 rate card automatically my old rate card
40rs pr order, i want to premium shift
Swiggy is wrong with me