Submit a Complaint
Claimed

Swiggy Complaints & Reviews

www.swiggy.com
1
Updated: Apr 9, 2026
Complaints 5241
Resolved
659
Unresolved
4582
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Swiggy

Swiggy reviews & complaints page 35

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Harsha50
from Kolkata, West Bengal
Jan 22, 2023
Report
Copy

I ordered a cake from swiggy and there was package/spillage and now instead of taking responsibility of their delivery partner they are asking me to rate the restaurant and is refusing the refund. This is such a bad experience and worst customer service. I just expected a refund for what they gave and now this is what i get.. pls help me get some action on this issue
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Navin kumar t
    from Thanjavur, Tamil Nadu
    Jan 22, 2023
    Report
    Copy

    I have ordered in Swiggy and tried to reach customer service to order Confirmation of order but service agent without informing me or getting confirmation cancelled my order and my money got strucked. When I tried to share my concern they tried to compensate with coupons without listening my concern.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Deepak227
      from Gurgaon, Haryana
      Jan 20, 2023
      Nov 30, 2024
      This thread was updated on Nov 30, 2024
      Report
      Copy

      Received expired items or almost near to expire date

      Yesterday, I had ordered 6 box of tata tea premium 1kg each worth rs 312 for each box. Shockingly when I've received all three orders, paid 685rs for each order.

      Order #[protected]
      Order #[protected]
      Order #[protected]

      One tea box was expired has an manufacturing date of February 2022 itself, rest of 5 boxes were of March 2022.

      So one cannot consume more than one...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      M
      Mohammad Mazhar786
      Jan 19, 2023
      Report
      Copy

      Address: Udupi Manipal Karnataka 576104

      Hello Sir My Name Is Mazhar My Swiggy ID 1138336 my Swiggy Account Temporarily Deactivated
      Iam Apologies Break the Swiggy Rules And Regulations iam sorry Next time Im not doing
      Give me one chance Please Active My Swiggy Account please give me one chance next time Im following the Swiggy Rules And Regulations
      Iam in Money Problems please help me sir please reactivate my Swiggy Account please 1138336 ID Number
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        [email protected]
        Jan 18, 2023
        Report
        Copy

        Today on my girlfriends birthday ordered a cake and cup cake on swiggy app. The one delivered was spilled and broken. i called the restaurant and told 5 times to please packed and send items carefully but you can see result. i tried to contact them but they are not hearing it cost me 1000 rs. and they didnt even apolozise i said that i dont want anything but please hear my issue and replace it but they closed my chat and not said a single word. They are looting customers They are doing fraud by sending other items when that item is not available.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          appy20
          Jan 18, 2023
          Report
          Copy

          Address: Bangalore
          Website: Swiggy

          I am a person who has never imagined to eat non vegetarian food.
          I was given non veg roll from ‘All Things Healthy’ restaurant. I had ordered paneer roll actually.After having a few bites I was saddened and shocked to realise that it was a chicken roll ! I vomitted however this cannot be reversed even though swiggy refunded the order amount
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Y
            yuvan007
            Jan 16, 2023
            Report
            Copy

            This is the 3rd time I'm experiencing this issue with swiggy, the order takes more than 1.5 hours to get delivered (it was supposed to get delivered within 30 mins) If I ask them for an update the delivery partners will not pick the call and the customer care will ask if I want to cancel the order after wasting my 1.5 hours with me being hungry, Please do something if possible this has been a issue for the last 2 months
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nonu2428
              from Chandigarh, Chandigarh
              Jan 16, 2023
              Report
              Copy

              I want know part time in swiggy 7pmto 11pm change my shift plz my id is2379345
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Titotuktuki
                Jan 16, 2023
                Report
                Copy

                Dear Sir/ Madam,
                I am writing this letter to inform you that I ordered some food yesterday it was not delivered Someone called me for the otp and I shared that after that it was showing your order has been delivered but while I trying to connect with the delivery boy he did not respond moreover when I talked to executive customer they also tried to reach him but he did not reply and also it was so frustrating for me that I had been talking many of swiggy executive they all told me to drop an email and I did that but also I told them please refund my money as it is a huge amount to me but nothing worked.
                Can you please look into this matter and help me to resolve that problem
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Titotuktuki
                  Jan 16, 2023
                  Report
                  Copy

                  Website: swiggy. com

                  Hello Sir,
                  I am writing this to you that I ordered some food yesterday from swiggy but they did not deliver the food also while I want to get refund they did not reply or cooperate.
                  I have been using this application so long although this is an trusted application but this behaviour is not acceptable .
                  Can you please look into this matter and resolve the problem
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sajan Gir
                    Jan 16, 2023
                    Report
                    Copy

                    I want active my permanently deactivate swiggy Id plss help
                    Swiggy Number [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Satish1234#
                      Jan 15, 2023
                      Report
                      Copy

                      Dear sir,
                      While ordering pizza, it was mentioned on top of the menu as 'buy one get one' offer.When the pizza was delivered, i recd only one pizza.I complained to swiggy via the chat option & nearly spend more than an hour with three excequtives ( being forwarded to one another), without any resolution.
                      As per the excequtive, you could have got additional pizza if you had ordered two pizzas !!
                      Which does not make sense as it was mentioned as buy 1 get 1 offer.
                      Kindly look into this cheap gimmicks of swiggy & make them accountable for there actions
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ark87
                        from Patna, Bihar
                        Jan 15, 2023
                        Report
                        Copy

                        Dear sir,
                        Mera id 2171747 and mob no [protected] hai.mera acount deactivate ho gya hai. Sir aapse anurodh hai ki mere id ko activate kar diya jaye.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          paulsam1608
                          from Chennai, Tamil Nadu
                          Jan 14, 2023
                          Report
                          Copy

                          Refund for damaged product

                          Address: Swiggy instamart

                          I ordered milk through swiggy instamart.The milk i got was damaged I complained to customer care.They didnt provide replacement or refund.
                          Order id [protected]...
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          B
                          Brightspecty93
                          Jan 13, 2023
                          Report
                          Copy

                          I had logged out 4 days ago and today I had to order via Swiggy but as soon as I logged in via my registered mobile number, it says number already used in 6 months. Please sort this out as all my addresses and payment and methods are linked to this mobile number. Pls solve it asap
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            GowthamRaam
                            from Chennai, Tamil Nadu
                            Jan 13, 2023
                            Report
                            Copy

                            Address: Nugambakam,chennai
                            Website: www swiggy.com

                            Dear Sir,

                            Yesterday I got Food (Meals & Vegetable biriyani)order(Orde ID:[protected] from swiggy.So I accept that order and went to customer place TNagar to mugaper East almost 15 KM.
                            But unfortunately inbetween I stuck metro and drainage work soo there changed usual root to another root

                            Soo for this reason only I delay to deliver food on time.i reached customer place nearby 300mtr but customer cancelled that food order.

                            Now there penalty 549 need to pay and my account temporarily deactivated.

                            Please Activate my account I think you will understand my situation I have family also need to survive please Activate my account it's ambul request...

                            My Emp ID : 1169819
                            Mob Number: [protected]
                            Location:Nugambakam

                            Thanks & Regards,
                            Boobalan.N
                            [protected]
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              DEEPTI GHERA
                              Jan 13, 2023
                              Report
                              Copy

                              I just received one of the two pizzas ordered. I have not got a refund.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Prakriti kailasia
                                from Dehradun, Uttarakhand
                                Jan 13, 2023
                                Report
                                Copy

                                Food delivered was completely rotten bad smell was coming. I have to throw alway all. No refund is provided to me
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Srinija03
                                  Jan 13, 2023
                                  Report
                                  Copy

                                  I've ordered groceries from their instamart and receieved a very poor quality item which is getting a bad smell and it is completely defective even.
                                  Swiggy is not taking back their product or they are atleast not ready to refund back my money .As a consumer right, i atleast need to get back my money for the worst items i recieved.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    khokhan Sardar
                                    from Delhi, Delhi
                                    Jan 13, 2023
                                    Report
                                    Copy

                                    Address: 1st Floor, Building No. 16-17, Ahluwalia Chamber, LSC Complex LBS Marg, Pushp Vihar, Madangir, Delhi, 110062

                                    Dear Sir

                                    my name is, Khokhan Sardar
                                    mo.No, [protected]
                                    Swiggy DE. ID 275008

                                    Sir mai online Nahi ho para hu mai kuch pareshani ke baje se arjent gaon Chala Gya tha Delhi Aane ke bat mai Swiggy I'd on duty karra hu duty on nahi ho para hai sir.

                                    mai Swiggy office v gya tha unhone v I'd on nahi kiya reason pucha btaye nahi fir bole aap orders Jada cancellation hone se aapki I'd permanent block ho gayi hai yaha se nahi khulega fir bole ye I'd Bangalore se khulega.

                                    but sir maine aaj tak kav aesa nahi kiya mujhe nahi pta kese hua i request you sir mera I'd activate kar dijiyega.
                                    mujhe nahi pata sir ye kese hua gaon se Aane ke baat pata chala please sir i request u on the my swiggy I'd

                                    thanks Swiggy team
                                    sir mai bhot paresani me hu mere pass av job v nhi hai sir mai bhot garib ghar se hu please sir mera I'd activate kar dijiye
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Recent comments

                                      Hi there. As checked, our team has processed a full refund for your order. Also, our team has sent an email to you with an update on the issue raised on 3 Apr 2026, 05:12 PM. Do reach us if you have a...
                                      Swiggy

                                      Related businesses

                                      Parle Agro
                                      1
                                      (123)
                                      Regal Kitchen
                                      1
                                      (6)
                                      Pizza Hut India
                                      1.7
                                      (2724)