Swiggy Complaints & Reviews

Order Id - [protected]
I didn't receive my order but they marked delivered.
they didn't deliver my order and denied for refund. Shameless
Highly disappointed! I feel completely cheated.

Swindled me of my money and order did not go thru. I had purchased 7 caramel custards from Hotel Lucky thru Swiggy. The payment got pricessed in my icici bank but the order got failed.

I got this message
Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

When i checked with the CSR they are saying they are not able to find the order. I called the bank and the bank confirmed that the money is debited ( i also recieved a message from ICICI bank). I am very unhappy with the service and feel cheated . Pls help

Sir customer company tha isiliya mara I'd band kar diya he mera aplogo ko pass request tha dubara galthi hum nahe karange hamko khama karke mera ID open kar digeya to achahotha I'd 1383183 thank you Swiggy teems

I have ordered Pizza with Buy One Get One free and French Fries and Muffin and Extra Cheese also
But I received only
Only one Pizza and French fries and Muffin
when I contacted Costumer care they offered me 56 as a token of apology for which I paid around 290 rupees.

Hello Sir/ Madam.

Yesterday I had placed an order from Swiggy. But they have delivered expiry or near to expiry items. I was trying to connect with the customer care for replacement but they are denying directly and saying that we won't be able to refund or replace. This means that in any case we have to consume those expiry products. They don't care about our health. They only want to make money by looting customers. Please take a strict action against Swiggy. These type of companies should not run their business. Thanks

Swiggy has delivered us the expiry or near to expiry items. I was chasing them since two days for replacement but they are not willing to do so. Instead they want us to consume those expiry items. Please take an action against these type of fraud companies. Thanks

I had order 1 haldiram Gol Kachori, 1 Maggi Masala Instant Noodles and 1 Gillete Venus Simply from instamart on 8 Dec, 2022. The order when recieved had totally different item. I recieved a Tea Pack worth 272.
My total billing amount was 197. Though it is not a huge amount but I am really not happy with this kind of service . Also I tried to give the products but there were no actions taken. I want a refund of what I paid.

Order ID: [protected]

Sir I am Ravi Shankar pal working in swiggy as a delivery partner from a long time OR honest and hardwork all the time since 5 years and never any complaint I have but on 1 Dec company deactivated my I'd pls sir I am requesting to you to activate my I'd again no mistake again pls help me

I am very great full to you
Thank you

I had ordered from frozen bottle 653 rupees, after an hour or so I got a call stating the order will take one hour else it will be cancelled. Without me confirming anything the order was cancelled and Got a message instantly. Now I am struggling since yesterday to get a solution but no proper guidance or update. This is not what a loyal customer needs to go through and bare the brunt of a restaurant mistake. Still struggling for a solution. Attaching the screenshot which shows order was not cancelled

Hi, I ordered product, paid 393rs via paytm, they marked delivered but I did not received any order, I immediately called delivery boy he did not picked my call, than I complained on help chat they said sorry, on Swiggy call customer care they said delivery boy phone not reachable they cannot refund my money. Please refund my money, my order ID #[protected]

Terrible exprience. Almost all products ordered from Swiggy Instamart were expired. It’s absolutely shocking. There is no way one can contact Instamart. No number or email. I received bread with fungus, old cans and worn out Tetra pack of nestle milk and Raw orange juice tasting old . Highly disappointed with Swiggy and Instamart. I want my refund. DO NOT BUY FROM INSTA MART

Sir please activate my swiggy delivery account
1275898
[protected]

I completed my payment on swiggy but my order was not placed. Please solve this asap

I ordered 2 golden corn pizza from Pizza choice on December 6 at 12:15 PM but suddenly on 12:39PM my order was showing cancelled. I raise a request and they provided me helpline number and I called on that and talked to Priyanka (supervisor told me this name ) she told that it is mentioned in their statement that i had a word with one agent for cancelling my order and all information was provided to me regarding cancellation, i said I don't have any conversation with anyone not a single agent . I asked for supervisor call she arranged a call with escalation desk named Sohail he told me that "our agent called me to inform the delay and I said to cancel the order and agent told me regarding cancellation policy ", I told to Sohail as well i don't had word with any agent they can check but not got a proper clarification from them because their is no such call available on this earth . Please have a look in this case bcz i don't have any word with any agent regarding cancellation of this order i only call helpline number when I see my order is showing cancelled.. please help me out and I request from swiggy a heavy compensation for me for having this stressful condition and making my time waste ..

Hi My name is sabeena & I have placed an order on swiggy on[protected] french fries and masala puri) and the total cost is Rs.317/- from perambur Sri srinivasa sweets pure veg restaurant new Tiruchanoor Road, tirupati, . I have mentioned the address correctly but the swiggy executive called and asked the address, my sister told that it is near renigunta road and then he called that he is in my location. when i told him to come to the exact address he was telling me that whatever the address i saved in the swiggy app was only for reference and executives will call to confirm the location . I never heard this type of illogical answer from swiggy as i have been using Swiggy from 2 years im madanapalli and first time i ordered in tirupati which was disgusting he told that i have to speak with swiggy management and closed the call.

I never has such bad experience from swiggy but this is the first time im complaining to swiggy as i have not received y refund.

Even i work for customer service where customer service executives will extra mile to serve the customers but i dont see the same with ur executive. Instead of helping me he directed me that swiggy management will talk with me. Is this the way customers are treated.

"Im surprised when he told me that he wont check the address which i have provided in the app rather he would call to confirm the location. If that is the case the what is the point in updating the address in the swiggy app.

I request you to refund my amount of Rs. 371/- without any deductions as im disappointed with swiggy with this horrible service and if the executive is aware of the location then only you should allow him to deliver at that customer location.

Request you to send the revert on my email id [protected]@gmail.com

Ordered a sub and cookie from subway last night and i only received the sub
As soon as the delivery was made i informed the delivery agent about this and he made me speak to a customer care representative who said the cookie will be delivered within half an hour
10 minutes after this conversation i got a call from the same executive saying due to a technical issue she can't place a reorder hence asked me to chat with the swiggy executives myself and trust me that has been the most excruciating time of my life.
I need a refund for the cookie and a compensation for the chaos swiggy chat has caused by doing everything but their job
Requesting for a callback by someone who has the authority to initiate a refund because i will keep on mailing and opening a chat about this and complaining everywhere possible till i don't receive my refund and the compensation.
I AM A SWIGGY ONE CUSTOMER AND I PAID 300/- FOR THIS STUPID PATHETIC COMPANY AND I REGRET EVER ORDERING ANYTHING FROM HERE.
I NEED MY REFUND AND A COMPENSATION FOR THIS STUPIDITY

I had given an Order of Rs. 200 on Friday Night (2/12/2022). I tried making the payment via UPI where it failed two times consecutively. I contacted their Customer service chat, where I gave the grievance and to my Surprise I got the refund initiated for the first failed Transaction immediately. I got the refund within the next hour or so.
For the second failed transaction, I have still been contacting them for the past 3 days. When I talked to the Customer Service Chat guys on Friday, they asked me to wait for 72 hours. After, 3 days they are still refusing to atleast initiate a refund from their side, when clearly the amount was already debited from my bank account. Their customer service executives try giving the same answer always asking us to wait for 72 hours. When asked about the refund initiatiaion they say, they have initiated the refund, but I will not be able to check it from the "Active Refunds" Section in the app. They even are not providing a Refund Reference Number (RRN) to track it.
I have had always these kind of issues and I have lost some money already in such cases where they have never refunded the money, even though they debit the money from bank and shift the entire onus on the bank. Probably I think this is Swiggy's way to make money by cheating the Customers and looting them from their hard earned money.
Order Number for Reference:[protected] .

I order product from swiggy on 10 pm but they late 3 hour and put as delivered without giving me and i have a proof of call recording of delivery boy and i complaint om swiggy mail id as well as on their chat but they doesn't resolve my issue
my mail id [protected]@gmail.com

I ordered pizza on Swiggy from vendor called Slice of Italy, South Delhi. The food was delivered by Slice of Italy outlet in Shahpur Jat, Siri fort, New Delhi-110019. I found Long Hair in Pizza and raised complaint with Swiggy and sent them photo of Hair in Pizza. Swiggy support team didn't help much and didn't take ownership to talk to Slice of Italy outlet. Instead, said we've taken feedback and will take care next time. But they seemed to be shielding the Vendor outlet and not involving them and want to close issue at their end. It's a matter of Hygiene, filthiness and can make me and my family ill. It's a Health Concern and shows No Standard Cleanliness procedures and Quality checks implemented by the outlet of Slice of Italy. Similarly, Swiggy doesn't seem to have Instructions in place for their vendor for Food Quality and is equally liable for this mistake and they don't have proper procedures to penalize their vendors. Swiggy is yet to take any action on the vendor Slice of Italy but talks with them didn't suggest they will do so as they didn't share this option. Only said we'll take feedback and try to improve. There's no committment. Hence, Quality Checks is not part of their process and they're playing havoc with lives of people. I want strict action against them and Slice of Italy outlet in Shahpur Jat, Siri Fort, New Delhi - 110019 and an Audit of their processes, Quality checks and implementation of Quality checks and steps taken historically to resolve such HEALTH RELATED ISSUES and steps taken to derisk citizens health as COVID is still not over.

I ordered pizza on Swiggy from vendor called Slice of Italy, South Delhi. The food was delivered by Slice of Italy outlet in Shahpur Jat, Siri fort, New Delhi-110019. I found Long Hair in Pizza and raised complaint with Swiggy and sent them photo of Hair in Pizza. Swiggy support team didn't help much and didn't take ownership to talk to Slice of Italy outlet. Instead, said we've taken feedback and will take care next time. But they seemed to be shielding the Vendor outlet and not involving them and want to close issue at their end. It's a matter of Hygiene, filthiness and can make me and my family ill. It's a Health Concern and shows No Standard Cleanliness procedures and Quality checks implemented by the outlet of Slice of Italy. Similarly, Swiggy doesn't seem to have Instructions in place for their vendor for Food Quality and is equally liable for this mistake and they don't have proper procedures to penalize their vendors.