Swiggy Complaints & Reviews

Sir I am the swiggy employee, my payment amount 3079/- 27 th March'23 to 2 nd April'23 still not credited in my account, I complaint them sevaral Times, e mailed to swiggy, raising tickets for quick resolve, also visited our Kasturi nagar Bangalore branch office 7/8 Times but nothing works, i have my every documents, screenshot, Bank statement regarding my payout issues with me, kindly resolve my issues as soon as possible, because that 3079/- amount is my hard working earning in this Sun burning, very hot climate and swiggy trying nothing to resolve my problem, it's effects my daily delivery jobs due to mental tention ... thanking you

I got a message from Swiggy saying that refund amount will be credited to my account within 3-5 days. It's been 2 weeks but still I didn't receive any refund amount.

ORDER #[protected] I receive parcel but 2 product were missing from parcel Gillette Proglide 5 Bladed Shaving &
Godrej Aer Matic no one is helping rest of product were in the parcel i even uploaded unboxing video on twitter please look into it i am loyal customer of swiggy amd never expected that swiggy will do this but this experience really broke my trust please i want refund since I haven’t got the product i am student it was my hard earned money ₹2000 please refund my money in source account i am begging you it is a big deal for me plz help

Actually I ordered a biryani in swiggy app itself the food got spoiled as I get some hair follicles in it. I even raised a complaint against it. But they are not given my money back and also they hurt my feelings and emotions I need a compensation now

I complaint to swiggy for take orders and delivery partner.my order number is:[protected]
and other order number is:[protected]

My complaint regarding the quality of service is not good when I ordered that item is split out and other item quality is not good. but they refuse my complaint and no any positive response from them so I request consumer service please help me to shout out this problem.

I ordered Biryani on Swiggy from the restaurant which is about 6km far from our home. The restaurant has prepared my order on time but the company's delivery agent was not moving away with my order and was waiting for the another order to complete after my order.
After 30 minutes of waiting at restaurant for the another order he started moving from the restaurant.
Then he delivered another order before my order and after that he delivered my order almost after 1.5 hours. The food I got was completely
cold because of this much delay in delivery.
Although I paid for my delivery I was not getting my order on time. The company has to prioritise the orders tp get delivered.

I placed an order on swiggy genie from madhapur to Miyapur nd I waited for so long for a partner to be assigned and the partner got assigned he picked up the order from point a and came to point b to deliver on reaching point b he called me and I told him that the delivery address is in second floor of the same building he refused to delivered to second floor and asked me to come down and I asked the reason behind it and he just said I won’t when I asked him again he stared yelling and shouting at my house which caused me In convenience then I raised a complaint to swiggy about the same where the executive asked me to be on hold for a while and tried to contact the delivery partner where he also said the same to the executive after that he marked the order as delivered and haven’t answered any calls from both my side and swiggy the bag contains product worth more than a lakh which he literally left on road and left without even saying to him he handed over o had to call him musti pls times and keep texting swiggy where I have no choice but just to text them through help support where the executives just asked me to wait and in the mean while the executive left the place without even saying where my package is I went down asked every stranger and found the order but the swiggy people haven’t taken any kind of action regarding this and tried to close the chat every time I open the chat new executive is getting assigned and the story kept repeating

[protected] at 12.38 PM After waiting 2 hours and raising complaints they canceled the order independently.

Getting a refund does not serve my purpose I ordered within time and waited over 2 hours
this is not acceptable

Hi, @Swiggy @SwiggyInstamart I’m devastated to inform you that recently I had ordered a few grocery items through the instamart app. The delivery boy who was assigned to deliver the products denied his duty of delivering the products to the doorstep, instead, he (Rafique) asked us to come and take the order from mid-way. When we asked him to responsibly deliver the package, he started to talk in a very rude way to the women in my family. These are his exact words “Me nahi derha order jisko shikayat Marin have karlo”.

I want strict action to be taken against him or I’m going forward with an FIR.

Delivery Agent - Rafique
Order #[protected]
Instamart Location - Dilshad Garden
City - Delhi

I have Order food in Swiggy Yesterday date:April13th, 2023. but I didn't received my order. I have raised the issue in Swiggy support but they haven't resolved my issue at all i tried reaching them many times but i didn't get proper response from them. Please look into the issue and help me for getting back my money. Please let me know if you need any further details.
Thanks a ton in advance.

1297461 Please reopen my swiggy id sir

Sir i worked swiggy in more than 2 year and suddenly my account was deactivated. now 6 months ago please re activate my swiggy id needfully
please not my id number 1297461 kerala kottayam

I have completed my payment on swiggy today(13/04/23) but my order was not placed. Please solve this asap

An item was missing in my recent instamart order. When I raised the concern with swiggy support then initially thay said that they are unable to find any order against my order id nor they can find any account with my registered email id.

Amazed from the above response I quickly share the screenshot of the order having order id mentioned and a screenshot of my account details which shows my registered email id.

And this is the 2nd time I am facing such issue within a week.

But since then they are not responding. Such a pathetic experience with this fraud company.
I need a refund or my missing item to be delivered.

Regards,
Vaibhav

I ordered dinner in swiggy from the Faasos - Wraps & Rolls
ORDER #[protected]
done on Mon, Apr 10, 2023, 10:32 PM
I ordered Paneer Signature Rice Bowl (Regular) x 1
but the quality was so less because the bowl was already semi sphere shape and only half was filled in that bowl and the main thing is the bowl is it self small.
This makes me not to chose swiggy as a food booking medium as no prior check of the food is done by the agent.

My order ORDER #[protected] which was placed on 7th April morning was not delivered to me but it showed delivered. The delivery guy didn't even pick up my call

I tried asking for help in the chat but it seems their customer care executives were unable to confirm it as a genuine request.
Later on after emailing them several times they somehow had the confirmation that my order was delivered. Upon asking them about the proof, they had no answer, they simply accepted that my order was not delivered and that's ALL they could do.
I want my money to be refunded for which they denied. And I want compensation for what ever mental harassment they did.
They think they own the food chain delivery business, whereas the truth is they are because o[censored]s and our response to their service. I have been a long term customer but after this I am deleting the app. There are several other apps who give better service than this.

On 7th April morning I (Divya Bharti) placed an order through swiggy app for order ID:[protected]. However, despite waiting for more than an hour, my order was not delivered.

To my surprise, I received a notification that my order had been marked as delivered. I immediately contacted Swiggy customer service team and informed them of the situation. The representative assured me that the issue would be resolved and that I would receive a full refund for the amount charged.

However, when I checked my account, I found that no refund had been processed. I contacted swiggy customer service team again, and after several follow-ups, I was informed that my refund request had been denied due to a policy that stated that refunds could not be processed for orders that were marked as delivered. They can't show me any proof that the order was delivered to me.

This response is completely unacceptable as I did not receive my order, and therefore, it is unjust to charge me for it. It is clear that there was a mistake on the part of swiggy delivery team, and I should not have to bear the consequences of their error.

I want them provide me with a full refund as soon as possible and also the associated mental agony cost they made me to go through. I am deeply disappointed with the way this situation has been handled, and I hope that they will take steps to ensure that this does not happen to other customers in the future.

I have ordered food from swiggy...They assist a delivery partner to us after some time they assisted one more delivery to same person...and both delivery address are in opposite direction...The delivery partner have delivered first to other person and then to us...The whole food has become very bad and not eatable...Its quality has become worst...Due to swiggy, our food has become worst and waste of money...Due to your maintenance our food and money is waste

I ordered ice cream and i received icecreams with the packet of cigrate in it... And after complain they said we apologise and they just give me only 60% of my order amount ...

Order id #[protected]

I ordered food from swiggy I paid online My transaction failed for some reason Then I paid the delivery partner in cash. Money has been successfully transferred from my account to merchant's account, swiggy says talk to bank. I have given bank transaction details even after that my work is not done