Swiggy Complaints & Reviews

Please mi I'd activate

I selected an address in Swiggy and delivery boy went to a different address which was 4 km away from the selected address in app. When I raised complain in swiggy helpdesk they also agreed but they refused to refund the amount of 399 Rs saying it is now already cancelled. When I asked for replacement they said they cannot give that too nor deliver the food in correct location as the time is now passed. I am very much disappointed.

I ordered food via swiggy, the first the delivery person didn't deliver but marked it delivered and became unreachable to me and the company. I was refunded the amount but I waited 45 mins for the order . I ordered again, waited another 30 mins the order was delivered with missing items . I contacted the customer care team after hours of waiting and multiple calls they refused to reimburse or accept responsibility.

Sir mere chalu karo please I'd 738053

Received veg biryani instead of non veg biryani from KFC (Swiggy order ID[protected]

The whole order of Naan and Panner Butter Masala (order number[protected] placed yesterday when I received was cold and stale, even the whole packaging was bad and all the paneer butter masala was spilled inside the polythene given by the delivery agent.
(This was with my previous order, even the same happen with the cake which was previously ordered to that on 8th nov)
I've ordered a dark choclate for myself but have received a vanilla cake instead and which was even completely in bad condition, water was coming out of bread of the cake (order number[protected]
And your customer support team is not helping at all in both of the cases, only the restaurant is being blamed and while telling to customer support I'm receiving same email reply, "we haven't seen any fault in the attached pictures" and on replying back to mail, got another mail "we cannot compensate for this, and restaurant is solemnly blamed and we inform resturant to avoid future issues", I requested even for a call back and not even received a call till the day.
Either provide me a proper solution or I really taking the things into consumer court which wouldn't be any beneficial either for you nor me in view of CUSTOMER FRAUD ACT as it is completely health hazard, consistent stale and bad food, unfit for eating.
(For reference I'm attaching the images below of the conversation as well as the images of the food)
I sincerely ask you for an immediate solution for the problems occuring frequently or either I'll escalate the matter to the higher authorities for providing the help to your customers.
Yours Sincerely

On 3rd Nov. 2022 I placed order vide order no.[protected] on Freshmenu on Swiggy app. Payment has been deducted from my icici bank account but swiggy is denying receipt. Bank has given RRN No.[protected]. Please help

I ordered[protected] food yesterday[protected] and I received food in the right time.

Today[protected] I requested the invoice and received it through my mail. It seems the delivery Fees are not mentioned in the TAX INVOICE.

I request to provide the invoice for the delivery charges....

I ordered from burgerking today via swiggy today. My order id is #[protected] . I ordered 1. King peri peri fries and 2. Crispy veg wrap
But recieved crispy veg burger and plain fries which costed less than I paid. I complaint about it to swiggy and swiggy was not ready to exchange my order or refund my full amount which is my right. This is not the first time swiggy has favor to restaurant. I have paid for their subscription also. Still no help from their side.

Mera id blacklist ho gya hai sir my id no 559168 Parmatma Kumar meri id activate kar dijiye mai kam karna chahta hun

On 12.11.22 i have ordered in your portal and supplied the material by service provider, but we have not satisfactory for your services. Our order placed
Aloo Paratha, Fulka, Boondi Raita - in your service provider supplied the same along with pickle not in fulka sidish and paratha sidish.
Boondi Raith - very worst and the raitha value Rs.120 .. too much.
Kindly inform to your service provider and rectifying this type of issues in future.

Someone is using my mail on swiggy my mail has received the recepiet and ordered address and delivered address and the person who ordered please resolve my issue .

Sir plz change my zone i m trying from 1 month but no response when i join swiggy that agent told me that i will change your zone in 2 days but nothing happen that zone is far away from my house plz resolve
My id no is
2239719
Mohammed Faraz khan
Change zone to : santosh nagar saidabad

Sir,

I am working with swiggy as de at udaipur to starting and in covid crisis i can stop my job and in present i am start my de job sohelp me,
De id 324940
Indralal joshi

I have ordered food from Swiggy on 13th November 2022. The ordered food was of poor quality and spoled. So I raised a complaint on Swiggy. The customer service representative "Nilima" didn't provide any resolution and when asked to escalate the case she didn't esclated and made me wait for half an hour on chat with rude response.

I just got a notification that my order was delivered but i haven't recieved anything from Instamart, I have tried calling delivery guy many times and he hasn't picked up once. Nor did he try to call me at all. Please refund the money cause I'm seeing no such options for complains. #[protected] this was my swiggy instamart order ID.
Please get back to me soon

I just got a notification that my order was delivered but i haven't recieved anything from Instamart, I have tried calling delivery guy many times and he hasn't picked up once. Nor did he try to call me at all. Please refund the money cause I'm seeing no such options for complains. #[protected] this was my swiggy instamart order ID.

I made an order on 3rd November 2022 and paid rs1720 . The money was debited but the order was failed. I received a message from swiggy saying I will refunded. It's been 6 days and no refund yet. On speaking to many executives from swiggy support I was told by some that automatically initiation failed and they have initiated the refund manually. Some told me they have not captured the payment and I have to speak to my bank. On reaching the bank they gave me detail of completed transaction and detail of no refund by swiggy. I request you to look into the matter and process the refund. Order number is #[protected]

Have ordered a drink which have received in a bowl which is very inappropriate and even it is spilled on a polythene in which they have delivered. After complaining they are not answering our response even bother to say sorry for their inappropriate behaviour

Date of the incident : october9th, 2022.
restaurant from where i have ordered : red box MVP Double Rd, MVP Sector 7, Sector 4, Sector 5, MVP Colony, Visakhapatnam, Andhra Pradesh 530017

Today, i have ordered food from the above mentioned restaurant . in which the box was tampered, half of the food was eaten, as i could see the finger prints. and the dish was basically chicken fried rice. half rice was eaten up and the chicken was eaten too and in that box, it was replaced and filled with water. i am very familiar with the restaurant and how they pack as i very frequently keep ordering from the same.
all the tapes were removed and then whosoever has done managed to clear up some food and tape it again, but it was very clearly visible that everything was tampered.

it might sound like a very pity issue, but the money that i have used was someones hard earned. so i sincerely request the concerned authorities to look into the same.