Swiggy Complaints & Reviews

I placed the order from Swiggy at 10.24 PM on 10 October'2022 and it was showing 35 min. for delivery which means 11.04 PM.

As there was no delivery agent assigned to the order, I raised the concern with Swiggy at 10.49 PM and requested them to cancel the order, as I checked with the restaurant and the food had already been prepared and packed for pickup. However, the agent was still not assigned.

I talked with Agent and requested them multiple times to cancel the order but she kept mentioning that an agent will be assigned soon. She ignored my multiple request to cancel the order specifically. I also mentioned I will reject the deliver but received no response from the agent.

I also told them that the food will be all cold and not suitable to eat and the agent misguided me by saying " As a token of apology if any issue you will face with the order then you can raise the chat freely and we will assist you in the right way"

She assured me if the food is not good, they will take care of it, and then the order was finally delivered at 11.19 PM and as expected it was cold and not eatable.

I raised this issue with the same agent requesting a refund and asked them to take the food back as well because it was spoilt due to being cold and packed left for 30 min on the restaurant counter.

The agent then mentioned that I would need to email - [protected]@swiggy.in who will get back to me with the resolution within 12 hours and mentioned she cannot help me any further, I got the chat transferred to the Senior and he had the same response.

I was forced to email because my Rs.277 was not being refunded to me and had to email them at last.
On email use same response to any questions I asked them and said they will not refund the money as the issue was with the Restaurant due to the food quality.

Although as mentioned throughout the conversation, the issue was with the Swiggy not having the delivery agent in the area for the delivery of food.

Swiggy, Kindly refund me my money back for the order as your internal complaints department is not ready to accept their mistake.

I have ordered cake from Cake Factory, (Kalyan) but they sent the wrong product with spillage issue and refuse to exchange or refund amount

They are a fraud.. they blame the restaurant for the delivery person's mistake.. I have ordered from Indore Nafees restaurant biryani and the main course and the delivery boy gave me 3 packs of noodles which was from local vendor with no bill.. delivery person kept my order and delivered food from some local vendor.. and swiggy supported delivery boy and asked me to raise a complaint against restaurant in FASSAI. At the end they they can not do anything..

I clearly mentioned the same thing over email.. seems like swiggy and their delivery partners together doing this type of fraud and in the end customer and restaurant are suffering

I have missing item in my order and you are saying u can’t provide any compensation for that. is there be any value of money for customers?
order- #[protected]

I ordered a cheesecake from cafe coffee day. It tastes so sour and too bad and also the cake was not in good shape when received.

Hey sir i am Prema .actually i have received my all items are wrong and different..i place a order for chicken popcorn- regular x2, chicken krispers burgers and hot & crispy chicken 8 pc from KFC restaurant...but they sent me four kfc chicken biryani rice bowl in my parcel order...it's totally different and unacceptable ... please solve my concern properly...i am very very upsetted... please return this food items back and refund my full money back ...i humbly requesting to you.. please refund my full money back in my same payment method..
We are very very unhappy with your service..

I also mailed to their [protected]@swiggy.in, [protected]@swiggy.in and [protected]@swiggy.in all email team but not get any resolution from their side they are making me fool only... Please check it its totally fraud

Order id#[protected]

I didn't receive my refund back since two weeks, it is very disappointing for me. I got really poor service from you

ORDER:[protected]
mob: [protected]

I had ordered sweets from Haldiram & they have given packaged fungi infected moong barfi, when I complained they didnt listen & just out of pity given 22 rs coupon. This is a health hazard from Swiggy & haldiram outlet. I want my complete refund. PFA fungi infected barfi pics. even after escalating matter no resolution given for such health hazard legally. This is a poisoning on purpose.

ORDER:[protected]
mob: [protected]

Didn't deliver food for 3 hrs, didn't cancel when given confirmation to cancel after 2 hrs. Made me wait for another hour after complaining for no food. I didnt share delivery confirmation OTP to anyone for delivery still marked as delivered. And have been asked to eat food after 3 hrs of delay which could b a health hazard. I want double refund for wasting my time & energy.
I have logs & screenshots of chat, I have given may confirmations to cancel order as wasnt getting even after 2 hrs of ordering & they initially said yes and after 30 mins denied it. They refused to entertain anything & denied the service. Out of pity they just given token of 52. My order value was 129. Never received order as never share OTP with anyone to confirm delivery.

I have ordered pizza on 23rd sep but due to wrong address I canceled the order wintin few seconds nd it’s 10th oct but I haven’t got my refund yet

My order is not delivered to me. And the delivery parter is not responding my call.
His name is Madan lal. My order number is [protected].

De id is 1962798
Name is Swarup Mukherjee
My Zone change chakdah to Ranaghat

This is my I'd 1811413 .I'd will be blocked I don't know blocked my I'd ..what reason blocked ...I'm not miss using my I'd but why blacklisted ..plz enquary and support me

I orderd a pizza and chocklate Sundae from "SWIGGY ONLINE DELIVERY" The DELIVERY AGENT GANESH with Executive ID "169525"
has not delivered and he has eaten himself and updated in App that its delivered. When i called SWIGGY the executive "SUHAIL" dint give any
resolution except a SORRY. IS this the way online services are working are the CUSTOMERs are fool?

Their mistakes why CUSTOMERs should bear?
Why we should be hungry because of him?
Why these people employee these type of ### delivery guys?

The order was cancelled on 24th September and it's been more than two weeks, I haven't received my refund amount.

Hi Team,

i want to file an complain about this Delivery guy who has been the most worst I’ve ever encountered,
First he did not came to delivery point also He called me and asked me to come and i went down after few minutes he started using abusing language and finally i went to him and he told me he did not want this item to deliver?
My location on map is accurate, my house location is located in sector, also nearby of vasant vihar most posh area of south delhi and easy to find.
Once i went to him he was abusing, was dangerous wanted to fight for no reason and a threat

I have ordered a pizza and soft drink worth 470rs. When i noticed the delivery bag i found soft drink was missing and one of the pizza was half baked and veggies are not really cooked. It was totally a mess when i checked with swiggy customer service i was granted only 57 as the token of sorry... I don't know how will be a sufficient solution. On top of this I'm the swiggy one subscribed member

Payment received but order not deliver

Order no.[protected]

Hey sir i am pavan kumar kancharla i place a order for 3x classic tres leches from mangolian bakery restaurant...but they sent me both items are wrong and different... Actually i had delivered two cake like chocolate and pineapple cake...its totally unacceptable for us...i am very very unhappy.. Please solve my concern... Please check my issue and refund my money...i got useless food order...

Order id[protected]

Hey sir i am pavan kumar kancharla i place a order for 3x classic tres leches from mangolian bakery restaurant...but they sent me both items are wrong and different... Actually i had delivered two cake like chocolate and pineapple cake...its totally unacceptable for us...i am very very unhappy.. Please solve my concern... Please check my issue and refund my money...i got useless food order...

Order id#[protected]