Swiggy Complaints & Reviews

I would like to apprise you, I am Puspajit Sarkar a resident of Krishnagar, Nadia, West Bengal my contact no.is [protected].
I am a regular basis customer of Swiggy . A incident that did happen with me . amidst the hurly -burly situation of puja festive, I ordered a liquor from swiggy liquor side on 5th October 2022 at 6:58 pm, as per their norms and condition I did fill all the criterias and deducted 425. I was being assured to get liquor on my side around 7:24 pm but I could not get in my hand beyond 9pm . I tried to contact with them but they did not response anymore . After trying to contact with them, they did not response anything so I am entirely exhausted . Yet I did not get product as well as refund money.
As per swiggy's norms cancelled order would not get refund money, So I could not cancel it . They are responsible to spoil my festive mood as well as I could not get back my amount what I did mention .
I am very upset with their behavior, I want to take a legal action against that fraud and nefarious side .

I had ordered mutton handi, which was stale and was uneatable, after numerous complaints on app and twitter still there has been no resolution ..I had clearly stated that the food is still there and if they don't believe in photos, someone can come here, check and replace or compensate . dont know why there is a customer care if they dont want to help us

Hello, I ordered chicken biryani, I got charged Rs:260 but same swiggy saying Rs:230 after I placed my order, and in Offical webiste of that resturant shows Rs:200
Please help me with food and refund me the money.
Order #[protected]

I ordered food from Swiggy with 5 items. Instead of 5 I received a delivery of 4 items only. I raised a query to swiggy help chat; I got a bot message that your concern will be solved in 6 hours approximately. I waited a couple of days then I dropped an email and I received a reply in which they said my concern is ok but they will not give compensation for the missing item as per policy. Then I requested them kindly share with me their policy or terms and conditions where they mention they will not give any compensation for missing item but they never replied and I dropped couple of reminders but no reply till yet.

It is requested to kindly take strict action, Swiggy, as I believe they have no right to take money if they do not deliver the services.

I order food orderno : #[protected] from sree vishnu bhavan on oct-4-2022 in chennai .The delivery boy who mobile no is[protected] misbehaved rudely and made reckless answers when asked the reason for the delay in providing the door delivery . please take action on this delivery boy

Regards
Nityanand
Mobile:[protected]

I recently ordered a 750ml tub of ice cream from naturals using swiggy. They sent a box which was expiring in 10 days which obviously meant it wasn't fit for consumption. The ice cream was overly frozen and had brown blocks inside of it. I shared the appropriate images and raised a complaint but they did not offer me any compensation. Forget about my refund, they did not even apologise. If it was a direct purchase I would have complained to naturals but since swiggy delivered the order they have to be accountable for it. I have been receiving absolutely low grade quality good and customer service from Swiggy.

Yesterday night at 10.59 pm I had ordered 3 items from zaitoon restaurant, kodihalli, bengaluru and I prepaid the amount . At around 11.40 i got my order. But i observed that 1 item was missing in the package which was mini falooda which was Rs.175. And so I immediately reported it to the customer care and got connected to the person called Muheet. And i had informed him about the same and had asked him to either deliver the missing item which I had ordered or else to atleast refund me with the item which I had spent for it. And then he came up with the solution of Rs.42/- coupon for Rs. 175 item. And how this works? I don’t even understand in what basis he thought this solution was ok. And why should I be charged extra for the missing item? This was clearly the mistake from swiggy’s end. Why didn’t they check before delivering the item? So i asked Muheet to connect me to any of his supervisor so that I could expect some sensible solution from swiggy’s end. Kabir from escalation desk was connected, this guy is unfit for even handling a customer and that to being the supervisor he did not care about the customer nor he was even interested in solving this issue and came up with again Rs.42 coupon solution again which was already suggested by his junior and he even made me wait to come up with this solution like seriously.It does not make any sense. It was straight up looting a customer from swiggy. If swiggy as a brand trains their supervisor or their employees with this “I don’t care” attitude its really disappointing it was like either take the Rs.42 coupon or else just get lost. Swiggy better train their employees with basic manners. This was my worst experience ever. I had never faced such issue and I’m not going to use swiggy nor would suggest anyone to use this app for the same.

On date 25th September 2022 I ordered food at approx. 10.45 pm but unfortunately the ordered was cancelled by the company as there was no one to deliver the food. From that day today's it's 4th October 2022 they saying the refund is in process and all. But according to RBI policy it must be refunded in 5-7 days.

On Saturday, October 1, 2022, I had placed an order on Swiggy and the food delivered to me was uncooked (It was undercooked chicken). When I contacted the chat, they said they can only process a partial refund. To me it was unacceptable as this was not a spillage issue, it was uncooked food. But the CS rep was reluctant and provided me with an escalation email ID.

The real harassments starts here. They dont even address you with your registered name. They address me with some name I have no clue about. They just processed partial refund and kept telling me thats the best they can do. When I read their t&Cs, it is clearly written that they will refund 100% in case of dissatisfaction. I asked them if they have changed their policies, no response. They kept repeating the same email over and over and over.

This kind of experience is not accepted when I pay a premium price to get better service.

I ordered some food through swiggy. My cash got debited but order not done.

I ordered food through swiggy on 19th September 2022 . My cash got debited but the order not processed

Respected team,
this is to inform you that yesterday i.E. 2/10/2022 i ordered 5 tandoori roti from near by my restrurant hardly 1 km my order id :[protected] was not delivered to me for last 1:30 hrs i use to call continuously restrurant and swiggy delivery boy restrurant says order is ready but delivery boy havnt reached and delivery boy says order isnt ready as he is standing outside restrurant but when i persnolly reach restrurant i didnt find delivery boy. After 10 min when i reach then delivery boy comes and says he went for havuing some snacks as he was hungry and beside apology he was using abusing langauage so kindly look into the matter or i have to go for higher complaint as i have recording of both delivery boy and restrurant both

Swiggy boy delivered Theobroma gift hamper at Wadhwa The Address at 3.29 pm at B3-2706. The Hamper had no sender details hence called up Swiggy Delivery boy to share details. He said that he doesn’t know sender details and said that it was to be delivered in B1-1305 and was wrongly delivered in our flat B3-2706.. so he came back at 6.29 pm again on 2 Oct same day and took the Hamper back. On enquiring with him again he first said he returned it back to Theobroma and today on checking with Theo they said nothing was returned. When the sender again called the Swiggy boy he admitted that he took the hamper to his house. Full charting business

Hi Consumer forum,
I want to lodge a complaint against swiggy for wrong consumer practices.
I have been a very refular consumer of the food delivery app - Swiggy, And lately I have bene noticing wrong billing practices from them.
As you can see from the screenshot documents I have shared from one of my orders, The displayed amount of the food items has been totalled from the amount which has been marked slashed (i.e /) If the amount has been marked as not being used why is the total being showed from that amount only. This deceives the consumer as the displayed total of the order is less.
I request you to please investigate on this.
Regards,
Anshuman Rajput
[protected]

We ordered navratri upwas food from this pathetic place. In return we got Behrouz biryani's chicken biryani in a pure vegitarian household that too during navratri. On calling swiggy's hotline, there seems to be no action taken other than refund. The restaurant doesn't seem to pick up either our calls or the swiggy representative's calls. The restaurant didn't even accept a duplicated order created by the swiggy representative. 0 ownership by swiggy and pathetic service by the restaurant. Bringing non veg food to a vegetarian's place who are waiting up for the order to be delivered for navratri's observed fasting dinner. Karma will take care of this.

I ordered food from swiggy after delivery when i open the pack it was given in a pep bottle which is stuck in a little bit and quality sucks

I am a Swiggy delivery partner. Swiggy Scame very well fully me. Not getting orders even under zone/high demand area. Another delivery partner are getting orders, even I am coming before them. Getting continuously long distances orders, even I completed all long distances orders they are stop giving next order after few orders delivery done... Unable to reach the inventive target, even working over then shift hour.. dayli need to surrounding under 10 to 30 km for next order. Which is west of time, money and petrol... This is too much from Swiggy... After all they are not giving correct order earning... Raising ticket are closing without any resolution and unable to reopen... Mentality they are providing useless DMG terms, which is totally Scame...

I ordered from Swiggy from KFC restaurant, I ordered the ultimate savings bucket, which consists of 4pc hot&crispy, 6pc hot wings, 4pc strips, 2dips, 1Pepsi, but I have been delivered only 4pc hot&crispy, 6pc wings. I did not receive 4strips, 2dips, 1Pepsi, and Swiggy processes only a refund of 60rs, but overall I have lost 250rs for the items which haven't been delivered, and Swiggy is not responding to the issue. Please make sure I get justice in this issue

Order id :[protected]

Ordered item on swiggy, it shown out for delivery ... delivery within 2 mins... tried to call delivery partner, not connected. used swiggy chat option and contacted customer executive ., they told unable to contact delivery partner due to technical issue, but item will be delivered, , item got cancelled by them and convincing me 100% non refundable

they cancelled order and non - refundable . Adress given properly and noone came to apartment, we checked cctv also, even swiggy executive cannot connect to delivery partner and they are telling i am not available and order cancelled by them .

I have proof of chats... i need my refund amount completely

Complaint registered with swiggy, but issue resolved mail they are senting back.

Hey sir i place a order for veg food hara bhara kebab x4 and mix veg thai curryx3 from chembur gymkhana restaurant on swiggy platform but they delivered to me wrong order...i got totally non- veg order like chicken leg pieces...we are pure vegetarian its not editable for us... Please refund my money back..

Order id #[protected]

Please refund my money my mind is getting spoiled... Please refund