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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 44

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N
NamLadda
Oct 2, 2022
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We ordered navratri upwas food from this pathetic place. In return we got Behrouz biryani's chicken biryani in a pure vegitarian household that too during navratri. On calling swiggy's hotline, there seems to be no action taken other than refund. The restaurant doesn't seem to pick up either our calls or the swiggy representative's calls. The restaurant didn't even accept a duplicated order created by the swiggy representative. 0 ownership by swiggy and pathetic service by the restaurant. Bringing non veg food to a vegetarian's place who are waiting up for the order to be delivered for navratri's observed fasting dinner. Karma will take care of this.
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    Charanjordan
    Oct 2, 2022
    Resolved
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    Resolved

    I ordered food from swiggy after delivery when i open the pack it was given in a pep bottle which is stuck in a little bit and quality sucks
    +1 photos
    Oct 2, 2022
    Complaint marked as Resolved 
    The food i ordered sucks and maintance of food by delivery agent is not good so i need my payment money back because the money i invested is not worth it
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      B
      Bhupen76
      from Hyderabad, Telangana
      Oct 1, 2022
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      Address: Swiggy

      I am a Swiggy delivery partner. Swiggy Scame very well fully me. Not getting orders even under zone/high demand area. Another delivery partner are getting orders, even I am coming before them. Getting continuously long distances orders, even I completed all long distances orders they are stop giving next order after few orders delivery done... Unable to reach the inventive target, even working over then shift hour.. dayli need to surrounding under 10 to 30 km for next order. Which is west of time, money and petrol... This is too much from Swiggy... After all they are not giving correct order earning... Raising ticket are closing without any resolution and unable to reopen... Mentality they are providing useless DMG terms, which is totally Scame...
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        P
        Praneeth Chada
        Sep 30, 2022
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        Address: Bangalore
        Website: swiggy.com

        I ordered from Swiggy from KFC restaurant, I ordered the ultimate savings bucket, which consists of 4pc hot&crispy, 6pc hot wings, 4pc strips, 2dips, 1Pepsi, but I have been delivered only 4pc hot&crispy, 6pc wings. I did not receive 4strips, 2dips, 1Pepsi, and Swiggy processes only a refund of 60rs, but overall I have lost 250rs for the items which haven't been delivered, and Swiggy is not responding to the issue. Please make sure I get justice in this issue
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          J
          Jeena Lijo
          Sep 30, 2022
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          Website: swiggy

          Order id :[protected]

          Ordered item on swiggy, it shown out for delivery ... delivery within 2 mins... tried to call delivery partner, not connected. used swiggy chat option and contacted customer executive ., they told unable to contact delivery partner due to technical issue, but item will be delivered, , item got cancelled by them and convincing me 100% non refundable

          they cancelled order and non - refundable . Adress given properly and noone came to apartment, we checked cctv also, even swiggy executive cannot connect to delivery partner and they are telling i am not available and order cancelled by them .

          I have proof of chats... i need my refund amount completely

          Complaint registered with swiggy, but issue resolved mail they are senting back.
          Sep 30, 2022
          Updated by Jeena Lijo
          ordered date : 29-Sep-2022
          Oct 01, 2022
          Updated by Jeena Lijo
          They are telling it was non refundable as I not available over phone . Even I tried to connect with delivery partner and not getting connected with him. I used chat option of swiggy and backend support executive of swiggy not able to connect with delivery partner. I don't have money to waste for technical error of swiggy. Please do needful

          Oct 01, 2022
          Updated by Jeena Lijo
          Adress was given properly and it's a layout and easily identifiable too. If he came to layout, he can ask anyone and might have guided by security to location.
          They are telling it was non refundable as I not available over phone . Even I tried to connect with delivery partner and not getting connected with him. I used chat option of swiggy and backend support executive of swiggy not able to connect with delivery partner. I don't have money to waste for technical error of swiggy. Please do needful

          Item not received, not refunded - Comment #4058619 - Image #0
          Item not received, not refunded - Comment #4058619 - Image #1
          Item not received, not refunded - Comment #4058619 - Image #2
          Item not received, not refunded - Comment #4058619 - Image #3
          Item not received, not refunded - Comment #4058619 - Image #4
          Swiggy Customer Care's response, Oct 2, 2022
          Verified Support
          Hi Lijo, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [email protected] with your registered details. We will definitely address them.
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            S
            shiva9509
            from Mumbai, Maharashtra
            Sep 30, 2022
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            Hey sir i place a order for veg food hara bhara kebab x4 and mix veg thai curryx3 from chembur gymkhana restaurant on swiggy platform but they delivered to me wrong order...i got totally non- veg order like chicken leg pieces...we are pure vegetarian its not editable for us... Please refund my money back..

            Order id #[protected]

            Please refund my money my mind is getting spoiled... Please refund
            +2 photos
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              S
              shiva9509
              from Mumbai, Maharashtra
              Sep 29, 2022
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              Hey sir i place a order for veg food hara bhara kebab x4 and mix veg thai curryx3 from chembur gymkhana restaurant on swiggy platform but they delivered to me wrong order...i got totally non- veg order like chicken leg pieces...we are pure vegetarian its not editable for us... Please refund my money back..

              Order id #[protected]

              Please refund my money my mind is getting spoiled...
              +4 photos
              Sep 30, 2022
              Updated by shiva9509
              My issue is not resolved still now.. Please help
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                K
                Kishanswami
                from Nagaur, Rajasthan
                Sep 29, 2022
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                Resolved

                Address: Nagaur
                Website: Swiggy

                Meri sweety ki id permane tshirt kar di gai hai usmein reason yah bata raha hai ki aap अलग-अलग phone ke unlocking Kiya main company se request karta hun please ek bar meri ID ko check ki jaaye maine koi bhi galat Kam nahin Kiya aur main ek hi phone mein use kar raha hun fir bhi ID ko band kar diya gaya hai aur main khud ki selfie upload kar raha hun mera ID number hai 1932151
                +2 photos
                Sep 29, 2022
                Complaint marked as Resolved 
                Meri swiggy company se yah shikayat hai main sath mahine pahle join hua tha aur meri Aaj ID band ho gai hai temporary usmein reason yah bata raha hai ki aap बार-बार dusre phone mein login karte ho please main swiggy company se request karta hun meri ID Ko ek Bar check Karen main khud mere phone mein use karta hun mere pass aur koi dusra phone hi nahin hai to main dusre phone mein login kyon karunga aur main apni sel per upload kar raha hun meri id hai 1932151 please ek bar jaanch ki jaaye aur meri ID ko wapas activate ki jaaye taki main video mein kam kar sakun
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                  S
                  Srinivas Surla
                  Sep 29, 2022
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                  Hi
                  my swiggy account deactivated.

                  i want to activate my account again.
                  please do the needful
                  my mobile: [protected]
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                    K
                    Kittu1444
                    from Hyderabad, Andhra Pradesh
                    Sep 29, 2022
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                    Address: Hyderabad

                    Order issue (Items are missing from my order) for order #[protected]

                    the issue is i have not received the cake and i have received only the sandwich, i asked them to call the pista house and put me on conference call and I'll talk to them as a proof but you guys replied stating " Dear Customer,

                    Greetings from Swiggy.

                    This is with reference to the concern raised by you on Order #[protected].

                    Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same.

                    Alternatively, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

                    Thank you for taking the time to write to us regarding this issue., This is really unacceptable and I want to file a complaint with the higher authority as you guys are stealing people's money.
                    +1 photos
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                      D
                      dr.vishwakanth k
                      Sep 29, 2022
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                      #[protected] order number.
                      The compliant is regarding the above order number. Although the order was paid online.
                      The driver asked for payment through cash as he mentioned the order was NOT showing as paid online. And asked me to contact the customer care to enquire about the online payment. I handed him rs.1000 in cash and he went to his bike to get the remaining change. But he started his bike and drove off. Only then we realized that I was cheated and called him multiple times and even contacted swiggy support. They asked me to wait for 48 hours several times but I haven't received any response from the customer support.
                      I[censored] try to contact me via phone.please contact on [protected] as the registered number[protected] is out of service at the moment.
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                        P
                        Prometheus\' space
                        Sep 29, 2022
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                        Address: Kolkata

                        In the last two food orders we placed in Swiggy, there were items missing from our order. In both the cases, when we raised a complaint through the Swiggy app, no agent was assigned to talk about the matter. An email came, asking us to wait, and eventually another enail response was sent the next day stating that:
                        "Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same." No resolution was provided.
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                          M
                          Mohak Sharma
                          Sep 28, 2022
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                          My order #[protected] was cancelled on 24th September, 2022 by swiggy without even informing me.

                          And they charged full order amount as cancellation fee without any intimation and giving proper reason. Total harassment on part of swiggy.

                          Order food for guest and complete embarrassment for me.

                          Refund my money immediately.

                          Or I will file legal case.

                          Order No.[protected]
                          Order date - 24th September, 2022
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                            D
                            Debjeet3722
                            Sep 28, 2022
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                            Address: Bangalore

                            I ordered at 11:14 pm and after 45 mins they say the delivery executive is not reachable. Asked them to reassign another executive! After the néw executive also din’t pick the food i called him to ask but he said the food is taken by someone else. After that at 12:30 the swiiggy team is calling and telling the order is cancelled
                            +4 photos
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                              P
                              Pyali
                              from Bengaluru, Karnataka
                              Sep 27, 2022
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                              Order #[protected] placed on 27th September.9:05pm.
                              Customer executive calls and informs order delayed hence food will arrive by 10:30 pm
                              BY 10:01 Swiggy cancels order and initiates refund without informing me, bill value and refund value Rs 360.
                              When customer cancels order after merely 1minute a 100% penalty of bill value is charged by Swiggy then why is Swiggy not liable to pay similar penalty charges to customer? Isn't it unethical practice by Swiggy where they can charge penalty but they won't provide penalty to customers?
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                                V
                                Vineet_jha
                                from Bengaluru, Karnataka
                                Sep 27, 2022
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                                Address: Bangalore, Karnataka
                                Website: swiggy.com

                                Order id #[protected]
                                Date of incident - 26/09/22
                                Time - 05:50 pm
                                Ordered food at 05:24 pm from Faasos
                                Food not Delivered
                                Order was not delivered and they have been denying me my refund back for the past one days, I have contacted 3 customer support executives all of whom failed to call the delivery guy, he didn't even bother calling me and when I called did not pick up.
                                I emailed the service team with the proof that it was not possible that the delivery guy reach in just 26 minutes as around that time is rush hour and he's not picking up anyone calls.
                                The support team is giving me the same response like after conducting investigation we are unable to provide you with the refund, which is very untrue, upon asking them to check the location of the delivery guy they would know that my order was not delivered but they're not willing to do that clearly.
                                I have attached the emails that I've received from the support team of swiggy.
                                I would like a complete refund of Rs 115 back to the source account and I would appreciate the help.
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                                  S
                                  Sujeet Yawale
                                  Sep 27, 2022
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                                  Address: Maharudra colony Arjun Nagar amravati

                                  Sir my name is sujeet Yawale amravati Maharashtra my mobile number is [protected] I am ordering Last night Aroma restaurant food but ur ridar is nat pick up my food order 3 hours my order number is[protected]
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                                    H
                                    Hriday1979
                                    from Pathankot, Punjab
                                    Sep 27, 2022
                                    Resolved
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                                    Resolved

                                    I ordered paneer from swiggy instamart they are selling rotten paneer and not replacingbor refunding for it.
                                    Pls refumd or replace
                                    Registered contact number is [protected]
                                    Apr 2, 2023
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Sep 27, 2022
                                    Swiggy Customer Care's response
                                    Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with the order details and we will be happy to reach out to you and resolve this.
                                    Sep 27, 2022
                                    Updated by Hriday1979
                                    Invalid mail id
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                                      sbutaney
                                      from Pune, Maharashtra
                                      Sep 27, 2022
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                                      Address: Miramar, panjim, Goa

                                      Hi

                                      I am referring to Order ID [protected].

                                      The order that I have received has 2 bottles of sugarcane juice broken for which I have attached the pic below.

                                      Further there are some items that are missing from the order for which I want replacement of refund in the swiggy wallet. The items are as follows :

                                      Nandini Good life Toned Milk 1 ltr 1 packet
                                      Maya Charonji 2 packets
                                      Happilo premium 100% Natural Kashmir walnuts Kernels 1 packet

                                      I would appreciate if you work on the same asap and get back to me as soon as possible as this kind of service is not acceptable to me.

                                      Thanks

                                      Sandeep
                                      +3 photos
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                                        S
                                        sanjay songire
                                        Sep 26, 2022
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                                        Dear Swigy Team, I would like to inform you that yesterday I ordered from Swiggy by my daughter name, Pizza Hut Pune Nigdi So my order NO [protected]dt.25Sep2022 at 08:30PM.Swigy invoice number is [protected]. My order Pizza is not received. After order one Hour automatically message received Order delivered.Then Contact with Delivery boy Mob No [protected].He used abused language and told me "Jisko batana usko bata do" just like drunken man. In my view delivery boy my Order pizza Sold to another person.Already I have paid amout by UPI. Order No, Swigy invoice and Payment Slip attached.Please Suggest me further direction and please take necessary action against delivery boy. Please do the needful action.
                                        Thanks & Regards,
                                        Sanjay
                                        Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
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