Swiggy Complaints & Reviews

Respected team,
this is to inform you that yesterday i.E. 2/10/2022 i ordered 5 tandoori roti from near by my restrurant hardly 1 km my order id :[protected] was not delivered to me for last 1:30 hrs i use to call continuously restrurant and swiggy delivery boy restrurant says order is ready but delivery boy havnt reached and delivery boy says order isnt ready as he is standing outside restrurant but when i persnolly reach restrurant i didnt find delivery boy. After 10 min when i reach then delivery boy comes and says he went for havuing some snacks as he was hungry and beside apology he was using abusing langauage so kindly look into the matter or i have to go for higher complaint as i have recording of both delivery boy and restrurant both

Swiggy boy delivered Theobroma gift hamper at Wadhwa The Address at 3.29 pm at B3-2706. The Hamper had no sender details hence called up Swiggy Delivery boy to share details. He said that he doesn’t know sender details and said that it was to be delivered in B1-1305 and was wrongly delivered in our flat B3-2706.. so he came back at 6.29 pm again on 2 Oct same day and took the Hamper back. On enquiring with him again he first said he returned it back to Theobroma and today on checking with Theo they said nothing was returned. When the sender again called the Swiggy boy he admitted that he took the hamper to his house. Full charting business

Hi Consumer forum,
I want to lodge a complaint against swiggy for wrong consumer practices.
I have been a very refular consumer of the food delivery app - Swiggy, And lately I have bene noticing wrong billing practices from them.
As you can see from the screenshot documents I have shared from one of my orders, The displayed amount of the food items has been totalled from the amount which has been marked slashed (i.e /) If the amount has been marked as not being used why is the total being showed from that amount only. This deceives the consumer as the displayed total of the order is less.
I request you to please investigate on this.
Regards,
Anshuman Rajput
[protected]

We ordered navratri upwas food from this pathetic place. In return we got Behrouz biryani's chicken biryani in a pure vegitarian household that too during navratri. On calling swiggy's hotline, there seems to be no action taken other than refund. The restaurant doesn't seem to pick up either our calls or the swiggy representative's calls. The restaurant didn't even accept a duplicated order created by the swiggy representative. 0 ownership by swiggy and pathetic service by the restaurant. Bringing non veg food to a vegetarian's place who are waiting up for the order to be delivered for navratri's observed fasting dinner. Karma will take care of this.

I ordered food from swiggy after delivery when i open the pack it was given in a pep bottle which is stuck in a little bit and quality sucks

I am a Swiggy delivery partner. Swiggy Scame very well fully me. Not getting orders even under zone/high demand area. Another delivery partner are getting orders, even I am coming before them. Getting continuously long distances orders, even I completed all long distances orders they are stop giving next order after few orders delivery done... Unable to reach the inventive target, even working over then shift hour.. dayli need to surrounding under 10 to 30 km for next order. Which is west of time, money and petrol... This is too much from Swiggy... After all they are not giving correct order earning... Raising ticket are closing without any resolution and unable to reopen... Mentality they are providing useless DMG terms, which is totally Scame...

I ordered from Swiggy from KFC restaurant, I ordered the ultimate savings bucket, which consists of 4pc hot&crispy, 6pc hot wings, 4pc strips, 2dips, 1Pepsi, but I have been delivered only 4pc hot&crispy, 6pc wings. I did not receive 4strips, 2dips, 1Pepsi, and Swiggy processes only a refund of 60rs, but overall I have lost 250rs for the items which haven't been delivered, and Swiggy is not responding to the issue. Please make sure I get justice in this issue

Order id :[protected]

Ordered item on swiggy, it shown out for delivery ... delivery within 2 mins... tried to call delivery partner, not connected. used swiggy chat option and contacted customer executive ., they told unable to contact delivery partner due to technical issue, but item will be delivered, , item got cancelled by them and convincing me 100% non refundable

they cancelled order and non - refundable . Adress given properly and noone came to apartment, we checked cctv also, even swiggy executive cannot connect to delivery partner and they are telling i am not available and order cancelled by them .

I have proof of chats... i need my refund amount completely

Complaint registered with swiggy, but issue resolved mail they are senting back.

Hey sir i place a order for veg food hara bhara kebab x4 and mix veg thai curryx3 from chembur gymkhana restaurant on swiggy platform but they delivered to me wrong order...i got totally non- veg order like chicken leg pieces...we are pure vegetarian its not editable for us... Please refund my money back..

Order id #[protected]

Please refund my money my mind is getting spoiled... Please refund

Hey sir i place a order for veg food hara bhara kebab x4 and mix veg thai curryx3 from chembur gymkhana restaurant on swiggy platform but they delivered to me wrong order...i got totally non- veg order like chicken leg pieces...we are pure vegetarian its not editable for us... Please refund my money back..

Order id #[protected]

Please refund my money my mind is getting spoiled...

Meri sweety ki id permane tshirt kar di gai hai usmein reason yah bata raha hai ki aap अलग-अलग phone ke unlocking Kiya main company se request karta hun please ek bar meri ID ko check ki jaaye maine koi bhi galat Kam nahin Kiya aur main ek hi phone mein use kar raha hun fir bhi ID ko band kar diya gaya hai aur main khud ki selfie upload kar raha hun mera ID number hai 1932151

Hi
my swiggy account deactivated.

i want to activate my account again.
please do the needful
my mobile: [protected]

Order issue (Items are missing from my order) for order #[protected]

the issue is i have not received the cake and i have received only the sandwich, i asked them to call the pista house and put me on conference call and I'll talk to them as a proof but you guys replied stating " Dear Customer,

Greetings from Swiggy.

This is with reference to the concern raised by you on Order #[protected].

Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same.

Alternatively, you may rate the restaurant on the app, as this impacts their business directly and they are likely to be pulled into action seeing the same.

Thank you for taking the time to write to us regarding this issue., This is really unacceptable and I want to file a complaint with the higher authority as you guys are stealing people's money.

#[protected] order number.
The compliant is regarding the above order number. Although the order was paid online.
The driver asked for payment through cash as he mentioned the order was NOT showing as paid online. And asked me to contact the customer care to enquire about the online payment. I handed him rs.1000 in cash and he went to his bike to get the remaining change. But he started his bike and drove off. Only then we realized that I was cheated and called him multiple times and even contacted swiggy support. They asked me to wait for 48 hours several times but I haven't received any response from the customer support.
I[censored] try to contact me via phone.please contact on [protected] as the registered number[protected] is out of service at the moment.

In the last two food orders we placed in Swiggy, there were items missing from our order. In both the cases, when we raised a complaint through the Swiggy app, no agent was assigned to talk about the matter. An email came, asking us to wait, and eventually another enail response was sent the next day stating that:
"Having carefully evaluated the issue based on your complaint, we were unable to substantiate the claim or close the dispute in your favor and therefore unable to compensate you for the same." No resolution was provided.

My order #[protected] was cancelled on 24th September, 2022 by swiggy without even informing me.

And they charged full order amount as cancellation fee without any intimation and giving proper reason. Total harassment on part of swiggy.

Order food for guest and complete embarrassment for me.

Refund my money immediately.

Or I will file legal case.

Order No.[protected]
Order date - 24th September, 2022

I ordered at 11:14 pm and after 45 mins they say the delivery executive is not reachable. Asked them to reassign another executive! After the néw executive also din’t pick the food i called him to ask but he said the food is taken by someone else. After that at 12:30 the swiiggy team is calling and telling the order is cancelled

Order #[protected] placed on 27th September.9:05pm.
Customer executive calls and informs order delayed hence food will arrive by 10:30 pm
BY 10:01 Swiggy cancels order and initiates refund without informing me, bill value and refund value Rs 360.
When customer cancels order after merely 1minute a 100% penalty of bill value is charged by Swiggy then why is Swiggy not liable to pay similar penalty charges to customer? Isn't it unethical practice by Swiggy where they can charge penalty but they won't provide penalty to customers?

Order id #[protected]
Date of incident - 26/09/22
Time - 05:50 pm
Ordered food at 05:24 pm from Faasos
Food not Delivered
Order was not delivered and they have been denying me my refund back for the past one days, I have contacted 3 customer support executives all of whom failed to call the delivery guy, he didn't even bother calling me and when I called did not pick up.
I emailed the service team with the proof that it was not possible that the delivery guy reach in just 26 minutes as around that time is rush hour and he's not picking up anyone calls.
The support team is giving me the same response like after conducting investigation we are unable to provide you with the refund, which is very untrue, upon asking them to check the location of the delivery guy they would know that my order was not delivered but they're not willing to do that clearly.
I have attached the emails that I've received from the support team of swiggy.
I would like a complete refund of Rs 115 back to the source account and I would appreciate the help.

Sir my name is sujeet Yawale amravati Maharashtra my mobile number is [protected] I am ordering Last night Aroma restaurant food but ur ridar is nat pick up my food order 3 hours my order number is[protected]