Swiggy Complaints & Reviews

ORDER:[protected]
mob: [protected]

Didn't deliver food for 3 hrs, didn't cancel when given confirmation to cancel after 2 hrs. Made me wait for another hour after complaining for no food. I didnt share delivery confirmation OTP to anyone for delivery still marked as delivered. And have been asked to eat food after 3 hrs of delay which could b a health hazard. I want double refund for wasting my time & energy.
I have logs & screenshots of chat, I have given may confirmations to cancel order as wasnt getting even after 2 hrs of ordering & they initially said yes and after 30 mins denied it. They refused to entertain anything & denied the service. Out of pity they just given token of 52. My order value was 129. Never received order as never share OTP with anyone to confirm delivery.

I have ordered pizza on 23rd sep but due to wrong address I canceled the order wintin few seconds nd it’s 10th oct but I haven’t got my refund yet

My order is not delivered to me. And the delivery parter is not responding my call.
His name is Madan lal. My order number is [protected].

De id is 1962798
Name is Swarup Mukherjee
My Zone change chakdah to Ranaghat

This is my I'd 1811413 .I'd will be blocked I don't know blocked my I'd ..what reason blocked ...I'm not miss using my I'd but why blacklisted ..plz enquary and support me

I orderd a pizza and chocklate Sundae from "SWIGGY ONLINE DELIVERY" The DELIVERY AGENT GANESH with Executive ID "169525"
has not delivered and he has eaten himself and updated in App that its delivered. When i called SWIGGY the executive "SUHAIL" dint give any
resolution except a SORRY. IS this the way online services are working are the CUSTOMERs are fool?

Their mistakes why CUSTOMERs should bear?
Why we should be hungry because of him?
Why these people employee these type of ### delivery guys?

The order was cancelled on 24th September and it's been more than two weeks, I haven't received my refund amount.

Hi Team,

i want to file an complain about this Delivery guy who has been the most worst I’ve ever encountered,
First he did not came to delivery point also He called me and asked me to come and i went down after few minutes he started using abusing language and finally i went to him and he told me he did not want this item to deliver?
My location on map is accurate, my house location is located in sector, also nearby of vasant vihar most posh area of south delhi and easy to find.
Once i went to him he was abusing, was dangerous wanted to fight for no reason and a threat

I have ordered a pizza and soft drink worth 470rs. When i noticed the delivery bag i found soft drink was missing and one of the pizza was half baked and veggies are not really cooked. It was totally a mess when i checked with swiggy customer service i was granted only 57 as the token of sorry... I don't know how will be a sufficient solution. On top of this I'm the swiggy one subscribed member

Payment received but order not deliver

Order no.[protected]

Hey sir i am pavan kumar kancharla i place a order for 3x classic tres leches from mangolian bakery restaurant...but they sent me both items are wrong and different... Actually i had delivered two cake like chocolate and pineapple cake...its totally unacceptable for us...i am very very unhappy.. Please solve my concern... Please check my issue and refund my money...i got useless food order...

Order id[protected]

Hey sir i am pavan kumar kancharla i place a order for 3x classic tres leches from mangolian bakery restaurant...but they sent me both items are wrong and different... Actually i had delivered two cake like chocolate and pineapple cake...its totally unacceptable for us...i am very very unhappy.. Please solve my concern... Please check my issue and refund my money...i got useless food order...

Order id#[protected]

I had ordered 3 items from swiggy instamart and delivered on two, when checked on the application it said amout for one item will be refunded and no reason as to why. thos was on the 23rd of september.
i have contacted swiggy customer care and every time they ask me to wait for 48hours.
last two times they asked me for my bank statements to prove i have not recieved the refund. i explained their own app shows it is still processing so they have mot initiated the process, also even till date the last update on the refund is showing as 23rd on their app. the customer care now asks me for my bank details instead of getting my refund processed.

I ordered 4 chole kilche and 3 naan on 5 oct by 12.15 pm.
And received only 1 chole kulche and 3 naan.
3 chole kulche were missing. I immediately contacted the cx care and initially they were least bothered about it.
After chatting with multiple members of the team, they asked me to email about it and that I would receive answer in 24 hours.

I am still waiting for the reply and no one cares.
I need a compensation for it. This is not the right way.

I had placed home delivery order through swiggy.com from Bikanerwala. Order number was generated online which was[protected] of amount Rs 981. Order was placed on 4th october 2022 between 8:30 – 8:40 pm. Order was supposed to be delivered at C 103 Ats Greens 1 Kailash Dham Road Sector 50 Noida.
Order was tracked online and delivery time was 41 minutes. Order was delivered on time but on checking the items I found out that the order number was different and contents were also different. Bill which came along with delivery boy was having order number[protected] of amount 610. This order was also placed on 4th october 2022. This order was supposed to be delivered at Gurgaon as per the address mentioned on bill instead it was wrongly delivered at our place at Noida.
I immediately contacted Bikanerwala at Sec 18 Noida from where order was picked up and delivered to me and informed them about the wrong order being delivered to us. They told me to contact customer care of Swiggy and said that they can’t do anything. I returned the wrong order immediately and asked delivery boy to take it back. He took it back and I contacted Swiggy customer care and spoke with Mr. Amanpreet customer care executive. I explained him the issue and he gave me mail id of [protected]@swiggy.in. I wrote a mail immediately attaching image of bill of wrong order delivered to me so that they could understand that my original order number was not delivered by the company.
However, after exchange of many mails with Swiggy since 4th October till today no resolution has happened. The company is denying to help me in this regard. They are asking me to submit images of food contents along with packaging details. I informed them that I had already returned the wrong order with the delivery boy immediately and kept image of bill which I attached in my complaint mail. I have been writing repeatedly that wrong order number was delivered to me whereas my original order was yet to be delivered. This could be make out from the bill I enclosed which could be tallied with my original order. Both the order numbers and total bill amount are different. But still the company is denying to settle the issue.
I have requested the company to either refund the bill amount of my order number which is Rs 981 or else deliver the food contents.
I am raising this issue on this platform since I am seeing that company is not willing to make efforts to resolve the matter. They could check with the delivery agency and also with the restaurant from where order was picked up. However, they seem to be escaping from their duties towards their customer and trying to just close the case without proper investigation.
I request the concerned authorities to direct Swiggy to either refund my bill amount of Rs 981 or deliver the food contents as per my order number[protected]. I will be enclosing image of bill of wrong order delivered to my place and correct order placed online on Swiggy. I displayed genuine customer behaviour by returning the wrong order so that it could be delivered to right place. But now I am being harassed by the company for showing ethical conduct. They are feeling that what can the customer do and trying to suppress basic modalities and ethics of customer service.

Hello sir
Im vijay antony raj
DE ID :1998561

nowadays i didn't get long travelled distance bonus for long orders
So many times i complain this issue
No one can response properly simply there treat me like his servant im so depressed first of all please try to listen what our queries is they didn't listening what am saying

I order two items on 24th September 2022, and both the orders I revised were different that what I ordered. I complained about it immediately. They said they I refund my money but I didn't received any refund till date.

Hi Sir,

I want to complain about food quality and hygiene.
I ordered food from Swiggy after opening I found insect in the curry.

Order date: October 6, 2022
Order from: Swiggy
Swiggy order number:[protected]
Food delivered from restaurant: Shri Muthahalli veg restaurant.
FASSI Lic. no: [protected]
Restaurant Address: 239/A, 19th Main Rd, $th Sector, HSR Layout, Bengaluru, Karnataka 560102
Food Items: 1. Thatte Idli
2. vada
3. Onion Dosa
Insect Found In Thatte idli's curry.

I would like to apprise you, I am Puspajit Sarkar a resident of Krishnagar, Nadia, West Bengal my contact no.is [protected].
I am a regular basis customer of Swiggy . A incident that did happen with me . amidst the hurly -burly situation of puja festive, I ordered a liquor from swiggy liquor side on 5th October 2022 at 6:58 pm, as per their norms and condition I did fill all the criterias and deducted 425. I was being assured to get liquor on my side around 7:24 pm but I could not get in my hand beyond 9pm . I tried to contact with them but they did not response anymore . After trying to contact with them, they did not response anything so I am entirely exhausted . Yet I did not get product as well as refund money.
As per swiggy's norms cancelled order would not get refund money, So I could not cancel it . They are responsible to spoil my festive mood as well as I could not get back my amount what I did mention .
I am very upset with their behavior, I want to take a legal action against that fraud and nefarious side .

I had ordered mutton handi, which was stale and was uneatable, after numerous complaints on app and twitter still there has been no resolution ..I had clearly stated that the food is still there and if they don't believe in photos, someone can come here, check and replace or compensate . dont know why there is a customer care if they dont want to help us