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Swiggy Complaints & Reviews

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Updated: Feb 27, 2026
Complaints 5232
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654
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Swiggy reviews & complaints page 49

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H
Hriday1979
from Pathankot, Punjab
Sep 27, 2022
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I ordered paneer from swiggy instamart they are selling rotten paneer and not replacingbor refunding for it.
Pls refumd or replace
Registered contact number is [protected]
Apr 2, 2023
Complaint marked as Resolved 
Verified Support
Sep 27, 2022
Swiggy Customer Care's response
Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with the order details and we will be happy to reach out to you and resolve this.
Sep 27, 2022
Updated by Hriday1979
Invalid mail id
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    S
    sbutaney
    from Pune, Maharashtra
    Sep 27, 2022
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    Address: Miramar, panjim, Goa

    Hi

    I am referring to Order ID [protected].

    The order that I have received has 2 bottles of sugarcane juice broken for which I have attached the pic below.

    Further there are some items that are missing from the order for which I want replacement of refund in the swiggy wallet. The items are as follows :

    Nandini Good life Toned Milk 1 ltr 1 packet
    Maya Charonji 2 packets
    Happilo premium 100% Natural Kashmir walnuts Kernels 1 packet

    I would appreciate if you work on the same asap and get back to me as soon as possible as this kind of service is not acceptable to me.

    Thanks

    Sandeep
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      S
      sanjay songire
      Sep 26, 2022
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      Dear Swigy Team, I would like to inform you that yesterday I ordered from Swiggy by my daughter name, Pizza Hut Pune Nigdi So my order NO [protected]dt.25Sep2022 at 08:30PM.Swigy invoice number is [protected]. My order Pizza is not received. After order one Hour automatically message received Order delivered.Then Contact with Delivery boy Mob No [protected].He used abused language and told me "Jisko batana usko bata do" just like drunken man. In my view delivery boy my Order pizza Sold to another person.Already I have paid amout by UPI. Order No, Swigy invoice and Payment Slip attached.Please Suggest me further direction and please take necessary action against delivery boy. Please do the needful action.
      Thanks & Regards,
      Sanjay
      Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
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        L
        Lafin
        Sep 26, 2022
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        I’m trying to place an order in a restaurant less than 10 km and order value is more than 200

        They are saying in checkout page that swiggyone can’t be applied to you. Cheaters!!!
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          M
          mathi rio
          Sep 25, 2022
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          Dear sir, I am mathiyazhagan from Chennai. My id no:1914113.last week 22.09.2022 that day my swiggy notification showing per order delivery extra bonus rs.500. that day delivery 14 orders completed and incentive giving rs.7000.but today return that amount take it. i am complian raise today swiggy support team say now that is technical problem is added your account and also another message sending adjustment amount rs.750 only(22.09.2022).Please the problem resolve...thank you..
          Sep 25, 2022
          Updated by mathi rio
          Daily incentive

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            A
            adik1125
            from Lucknow, Uttar Pradesh
            Sep 25, 2022
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            Website: Swiggy.com

            Today morning I’ve placed the order from Swiggy instamart after some time when I checked the app they said order cancelled while contacting the customer support they said your order is cancelled with 100%cancellation charges first they said you didn’t answer the call after that they said your address is wrong.
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              S
              Sourav950106
              from Ranaghat, West Bengal
              Sep 25, 2022
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              Address: RANAGHAT
              Website: [email protected]

              De id-1967399
              Name-Sourav Mukherjee
              Id is temporarily deactivate
              Please reopen my id
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                C
                Caharleen
                Sep 25, 2022
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                Swiggy is charging unnecessary charges. When it is not raining they are charging rain fee..
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                  A
                  Amrita Banerjee_
                  Sep 24, 2022
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                  This is regarding order no #[protected]
                  I've already been trying to seek help from the Swiggy customer care but haven't received any assurance from their end. On reporting severe quality issues on my last order from Swiggy, all I'm repeatedly told is that they can't do a thing and all I'm supposed to do is drop in a rating. I was sent stale, old, raw, foul smelling food which could have been a huge health hazard if consumed but on asking for compensation from Swiggy, they straightaway denied. This is how the brand treats their veteran costumers. This was not only disappointing and frustrating but also unbelievably ridiculous. I demand a complete refund as a token of apology and strict intervention regarding the restuarant
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                    Y
                    Yusufms
                    Sep 23, 2022
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                    11th September I had ordered Food from Kwaility Rest & Bar through Swiggy.
                    Food was picked up and delivery partner was going to deliver as it go delayed i had to step out for some work.

                    I told delivery partner to drop the food outside my house and I am not there. He reached my house and called that no one was there, told him that I have already informed him to keep it outside my house. But instead he took the Food with him.

                    I have been complaining about this to swiggy but every time i was told that some will call me and resolve my Issue.
                    Its been nearly 15 days but no one called and no email was send.

                    I have taken membership for one year from Swiggy and this is how they treat their customer.

                    Attached are the order details and the various chats.
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                      P
                      Purplet Violet
                      Sep 23, 2022
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                      A delivery boy in the region cr park around 4 46pm bike no. DL 7710 tried flirting and used innapropriate language. And shouted 'oye hoee' looking at me. Serious action needs to be taken against him. Swiggy, Kindly teach some manners to your delivery boys.
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                        KAVITA NIMBALKAR
                        Sep 23, 2022
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                        Hi
                        I have placed order today, my amount was debited and not received any food.I tried calling swiggy but the number was not reachable.please refund my 269 rs..If any issues call on [protected]
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                          T
                          Tarun Mittal 0703
                          Sep 23, 2022
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                          Address: U42/11 phase 3

                          Order id:[protected]
                          I have ordred from Shere-e-Panjab Dhaba a thali.
                          That should contain Dall, rice, raita, salad, papad, lacha parathna and tandoori roti.
                          But what i received was 3 simple roti daal and some rice with mix veg.

                          This experience is worst.
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                            N
                            NightCrawller
                            Sep 23, 2022
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                            Address: vile parle west

                            I have a shop in vile parle west where you don't have any instamart warehouse. can you connect me with someone from instamart? it is located at easily acessable location. 5min from juhu and 10min from Santacruz and andheri on swami Vivekananda Road. it has apprex 300sqft Frontal space traditionally called ootla.
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                              A
                              ArjunRaju07
                              Sep 22, 2022
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                              Mobile number used in last 6 months

                              I have tried asking customer care and on mails to change my number from [protected] to my current number [protected].

                              Swiggy simply says same number cannot be used in 6 months, they even cannot update it from backend . this is causing me lot of issue as swiggy delivery person cannot reach me

                              Please take up with swiggy and close this issue

                              email:[protected]@gmail.com...
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                              A
                              Aman john
                              from New delhi, Delhi
                              Sep 22, 2022
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                              Address: Punjabi bagh delhi

                              My name - Aman John
                              Swiggy DE ID - 1841639
                              Meri id blocked kardi gayi hai bina kisi reason ke please meri id activate kijiye me swiggy ke sath 9 months se work kar raha hun please help me
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                                V
                                Vaibhav Malekar
                                Sep 22, 2022
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                                Address: Vadodara

                                I had order food from burger king, but food received was having spilage and packing due to which the entire food was not eatable, for which I had complaint for it and had in which I was suppose to get 54/- refund, which is not good as I had paid 268/- for the order and entire order was not eatable then why I have to pay for the order.So want want total refund for my order.
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                                  A
                                  Abhijit Da
                                  from Kolkata, West Bengal
                                  Sep 22, 2022
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                                  Address: Shapoorji Pallonji

                                  Ordered food at night and swiggy's third party delivery partner didn't attempted delivery where as 10minutes before I got another delivery from swiggy
                                  Now they cancelled my order saying that delivery man was having query related to your address and charged full amount
                                  Where as at that late I had no food with financial loss and mental pressure

                                  Continuing to this I have been here at this place from almost five years and orders from Swiggy get delivered without any address issue. As mentioned just 10 mins before one order was already delivered without any address query.
                                  Now swiggy is delivering orders by third party and man was from Rapido without Swiggy dress and also less experience of delivering orders as confronted on call recording . And on call he was lying that he was misunderstood with the flat# as It was on 4th floor so he didn’t tried attempt itself. He didn’t even come inside building and searched for flat . I took photo of him he was standing with his bike itself and cancelled order although I also shouted on him he looked ignored cancelled and went off.

                                  I don’t know how inefficiency of Swiggy delivery partners will humiliate us as a customer.
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                                    S
                                    Sadh pankaj
                                    from Bikaner, Rajasthan
                                    Sep 20, 2022
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                                    Hello sir,
                                    I am pankaj kumar sadh an my DE ID IS 1298392.

                                    sir I want change to my shift full time to part time but my team leader not change my shift to part time.plz change my shift 6pm to 10:30pm asap.
                                    Pankaj kumar sadh
                                    [protected]
                                    BIKANER
                                    Sep 20, 2022
                                    Updated by Sadh pankaj
                                    Hello sir,
                                    I am pankaj kumar sadh an my DE ID IS 1298392.

                                    sir I want change to my shift full time to part time but my team leader not change my shift to part time.plz change my shift 6pm to 10:30pm asap.
                                    Pankaj kumar sadh
                                    [protected]
                                    BIKANER
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                                      S
                                      Shailesh002
                                      from Thane, Maharashtra
                                      Sep 20, 2022
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                                      Mera I'd kyu deactivate hua nhi malum me dilivery kar raha tha dusare din jab duty on karne ke liye app open Kiya to id band hua he
                                      Swiggy partner id 1535995
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