Swiggy Complaints & Reviews

Hi, this is regarding request number 16191959. Registered mobile number is [protected]. I have requested swiggy to delete my account as this is my alternate number and I am going to close my number. But they are refusing to delete my account and there's no response from there side. Kindly delete my account. Thanks

Order #[protected]
I haven ordered bbq box yesterday right and got totally cold kebabs and dish which is unexpected can you eat kebabs cold or any dish if you are investing 1082 for food would you tolerate this type of behaviour sir want refund already written 1 time and writing second time i am very much disappointed as swiggy is denying refund they are saying there is no option telling lie

My swiggy delivery partner id is blocked due to some reasons but I want to apologise and want my I'd back...i will assure you that this things will never repeat again.
My swiggy delivery partner id is 2037516.

Dear sir/ madam
My swiggy id 2009646
Register mobile number-[protected]
Name - madhvraj
Aapse nivedan hai ki aap meri id activate karne kai kripa kare

Aapka delivery partner
Madhvraj
Date- 18/08/2022

Thanks

Swiggy provided cold freezing food when requested to replace or refund they didn’t gave any response say first to chat at their platform then mail and wait for 24 hours and we pay at the spot and they don’t help us in meantime so why does they don't help

Hi, This complaint is regarding an order that I have ordered via the Swiggy app. The delivery partner Mahendra Singh first did not contact and then straightway cancelled my order.
When I called him up, after getting a message on the app, he mentioned that he had called multiple times and also mentioned that the Swiggy customer care had also called me. Moreover he cancelled my order without my consent.
However, I did not get a single call. In case they had called me, then the missed call alert feature will also state that, but I did not get any message on my JIO registered number - [protected].
Moreover, when I started chatting on the swiggy chat app, Mr Ayan, did not take heed of my complaint and started talking about that I have to pay the complete charge. he kept on repeating the same message like a repeater parrot.
I want to complain both about the delivery partner and the customer service team.
Thanks,
Ranjit

I ordered some donuts and cake from swiggy in ohris restaurant kukatpally, Hyderabad.
The food items which I got were expired with worst quality and packaging.
I initiated a chat with swiggy.com and their response was we will get back to you after you mail to swiggy, we will check and get back to you like that.
I faced the same issue with same restaurant in the past the items were missing and the response was we will check and get back but never got a response.
I'm not able to upload the images in the your portal if you provide and mail I would share it there.

Good evening. I have a complaint to raise, someone in Varanasi is using my email ID. I request your assistance in this matter.

His name is Rahul, and he lives in Varanasi.

Hello sir I am chandan mistri
The order was taken by someone else and I did not receive it from the store then
Penalty imposed on Eid
Mi I'd number is 2058027

I purchased banana on 15 all Rotten please refund/8/22my mobile [protected] please refund

I Suresh. While going to pick up the order i met with an accident. I inform to swiggy partner support they have suspended me for 4 yeas

Hello sir im anitha i have ordered food from swiggy on aug 12 for my kid she slept and I cancelled it they said will return the money within 2 business days now im asing they. Were. Saying full amount is for cancellation and they said to mail my complaint to [protected]@swiggy.in no response from them they were replying me rudely in their messages so please take immediate action on them they were faking me full amount is for 172 rupees

This company is only running a fraud bcz i[censored]re a new user to swiggy, they will not refund you whatsoever. I had ordered veg fried rice nd received non veg item which took my health on a toss, I had an upset stomach for a week nd I could not eat anything else. When I demanded my entire amount back, all they did was issue a coupon of 84/- which is highly stupid bcz I'm a vegetarian nd received non veg. I would not recommend anybody ordering from swiggy or zomato bcz they both r the same. Plz refund me in full back to source bcz I'll not accept this as a compensation. Not just this, all they're sending me is tht they'll forward this feedback to the restaurant, I don't hv to deal with that, u keep doing whatever u wish, just refund me the amount back nd I'll close the account with u. Order #[protected]

I made a payment of 744 to swiggy on 14 August 9:26 PM. The amount got debited but order was not placed so I again paid 744 and placed the order. I instantly went to chat support and was told that amount will be credited in my source account in 2 hours as the payment was not received by swiggy. Its been more than 24 hours now. When I went to chat support again, the guy told me that refund has been processed and I need to contact bank. I contacted my bank via call and they asked for ARN number. Swiggy support team told me that they can provide RRN number. What shoyld I fo with this RRN number when the bank is asking for ARN number. Also the bank has clearly stated
“ We hereby inform you that the transaction initiated by you is a successful transaction at our end.

Hence request you to please check the same with the beneficiary bank as the funds may be lying at their end.

For further clarification, please get in touch with the beneficiary bank.

Beneficiary IFSC Code: YESB0YBLUPI

Account no: 00226******0025”

I have place order at 15 Aug 2022, 12.20am. The restaurant has confirmed my order and was preparing it. I sensed a delay and started following the order status with swiggy executive. I have been waiting for more than 1 hr and I receive a call saying that asking my consent to cancel the order...

I am here as a last resort. I'm hoping for a resolution. I'm Natasha from Chennai and this is regarding a recent order on Swiggy (order number : [protected]) through V Cafe - Meals by PVR. To roll back a bit, prior to this I had placed an order from Swiggy with another restaurant. I was issued a food coupon of 488 as compensation since it was cash on delivery. Had it been any other mode of payment I would have got my money to my source account. Since it was COD they gave me a coupon. Still it's my money. Now coming to this order, during check out I made use of this coupon for Rs.488 and I had to pay an additional sum of Rs. 90. Upon receiving the order I noticed that the items were different from what I ordered and one was missing. As any customer would I seeked the support of Swiggy Help. The executive Shiwani Kumari was extremely rude and unprofessional. She took her own sweet time to reply to each query and my request fell on deaf ears. First she promised a replacement. Later she said that it's not possible which I can understand if the restaurant is not available to process that. It took quite a while for her convey that btw. However my genuine request was to help with the compensation if a replacement is not viable. For a person who suffered a mishap in her previous order and was given a coupon and I use that up, but it's still my money. But she was reluctant to read through my replies and was pasting the templates given to her over and again. I requested a call or a supervisor to help me out because for a sum of Rs.578 if I'm being offered Rs.30 that is ridiculous. Funny thing is I hear that's the best they could offer. Then she bumped it up to Rs. 90 then further to Rs. 300.when I declined and requested a supervisor she refused either call up and clarify nor transfer the chat. I requested to transfer the chat or if I can speak with someone so many times. She ignored all of my responses. I had to constantly repeat myself. I was appalled to see that she terminated the chat and sent the coupon of Rs. 30 without my consent. UNPROFESSIONAL. I initiated the chat again where Binayak was kind enough to call me and hear my concern. He had transferred the chat to escalation desk which was handled by Subhakant. Though he was polite and professional to apologize for the circumstances unfortunately they were not able to help. So I was told that since Shiwani had initiated the wrong coupon they cannot do anything further. But he assured to escalate this and share the feedback to the executive. I see it this way. The executive Shiwani was unprofessional and triggered a wrong coupon without my consent purposefully and now I have to run around for my money. My hard earned money. This is preposterous. Executives ought to understand the customer and respect us just as much as we respect them. I have given rave reviews to some executives in the past who were extremely helpful. This is the worst experience with Swiggy. Bad customer service. I wasted 2 hours on chat right from 11pm to 1am. Quite honestly to err is human. But isn't that why they should seek the customers consent before making any changes to the account or triggering any request? Even if some executive triggered a wrong coupon intentionally or unintentionally, there should be an option to fix it. Why should the customer suffer for this?

The last thing from Subhakant was that the feedback would be shared to the executive and respective team would hopefully reach our to me for a compensation however he was uncertain if it would be possible.
I humbly request that customers be treated right when this is a service industry and not have them suffer for choosing Swiggy over other apps. I am hoping that this will be addressed and that I would receive the full compensation on the order Rs.578
I am also requesting the support team to screen the executives and train them to handle the customers in professional manner. Hoping that this will not go unheard and that some one would reach out to me. Thanks in advance.
Regards,
NATASHA
Ph : (+91)[protected]
Em : [protected]@gmail.com

My swiggy delivery partner id . 2113762
My mobno. [protected]

Sir i m injured thats why i cant pickup my order nd swiggy team deactivate my account plzz reactivate my account as soon as possible swiggy de id is 2115450

Swiggy order no. #[protected]

I have place order at 13th Aug 2022, 8:13 pm. The restaurant has confirmed my order and was preparing it. I sensed a delay and started following the order status with swiggy executive. I have been waiting for more than 1 hr and I receive a call saying that one of my item is out of stock and asking my consent to cancel the order. Even after repeatedly asking why I wasn't notified before, I didn't get any proper response. If they have cancelled the order by 8:15, I would have ordered the food through other source. I am left with no food and the order was cancelled at[protected], 21:40. There was no remorse or owning the mistake from the SWIGGY executives.

Order id: [protected]

I have ordered total of eight products on instamart for which amount is rs 793.15

Out of which i have received only 3 items in which one of the total quantity i added was two but received only one which the value of items i received was only rs 236

When I take it to the swiggy customer support executive they said that their "hands are tied" so they said to write email to the swiggy stores and the solution will given within 24-48 hours
I have written the mail and I was waiting for a response but no mail received from the swiggy.

So again i went to help desk and and about this they said that the concerned department has "denied my claim"

I was really annoyed with the response i argued and again the are saying to write an email to the swiggy stores
Like a copy paste text

Usually when like this issue happens they will ask for the photo of the package received but this they didn't asked. It feels like they are never refund the money from the beginning itself.

Such worst experience from swiggy

I am cheated for the first time by swiggy