Swiggy Complaints & Reviews

I had received a repacked order which was delivered incorrectly to someone else who had opened, consumed and was taken back by the delivery boy and repacked to deliver me. Had to chat with the swiggy customer care dor 1hr 30mins to make them understand the issue and issue a refund. Swiggy customer care is disgusting and unsuportive with no calling number.

Am sanda sravan nagesh my swiggy de id : 1636338 temporarily deactivate please activate my swiggy id sir my mobile number [protected]

Hi, l have made an order in swiggy on dated Aug 6, 2022.
Order delivery have taken 1.30 hrs to receive the food. After this much delay what I received is a rotten food.
I tried to communicate the customer service team on raising a help ticket. But response as no refund would be initiated..
This is not fair, we are trusting swiggy and we are making order thru your platform. Receiving un quality food and asking to eat is truly unethical.kindly have a look and process the refund.
Please find the order details and food in the attachment..

I had ordered for Rs 2055 on 3rd August 2022 but the amount for which I have recieved the GST invoice is only for Rs 1043. I've been following up with them from 5 days but still there is no resolution from their side. It is absolutely worst experience with Swiggy's consumer support team. There is no proper mechanism to keep track of the customer's request, every time I connect to their chat support I have to explain my issue from the beginning...

Dear Team

My order I'd : #[protected]

I placed an order for my parents at 6.15pm on 7th Aug in swiggy app.. order was taken and it was confirmed that my order will be delivered within 7pm..now it is getting delayed and swiggy person is claiming that he is on the way to deliver another order and it will take another 20min to deliver my order which is 30min above the given commitment...my parents are moving out of station and they need to leave now..we are really pissed off ..this is not first time happening in swiggy..if they are delivering multiple orders, they could have informed us while booking the order stating this will take time..we could have made alternate plan..request you to take strict action on this..

I have ordered Fruits on swiggy instamart order I'd([protected]).
Delivery Executive without called me delivered order at wrong address. When I was trying to customer care, they are not even considering my genuine problem. I had no choice than complaining here.

I ordered Heena and milk and heena and received cold drink and bread and when I connected to customer care they say to wait for 6 hrs. I wanted my delivery in 18 mins not 6 hrs, why shall I suffer for your apps mistake, I even called the delivery boy he says whatever was handed to him he directly delivered simply means it's yours marts fault.When i connect them through help section no resolution was given

Hi ordered food using swiggy from pista house restaurant very bad quality of food delivered to me (hair in the food ) when asked swiggy no response and no resolution

Hi
I have ordered online food from Hira sweets via Swiggy on 04/08/2022 with Order id[protected]. With repeated requests Swiggy has refused to provide the complete GST bill with below response. Being a customer I felt cheated as I am not getting GST bill neither from Swiggy nor from HIRA sweets.

+++++++++++++++++++++++++++++++++++++++++++
We are sorry to say that we are unable to provide GST invoice, however, the restaurant will be providing the same.

We request you to kindly mention it in the special instructions while placing the order.

However, we can provide you the general itemized invoice of the Order ID[protected].
+++++++++++++++++++++++++++++++++++++++++

I need refund of my money if swiggy is not giving GST bill.
Pls help
Thanks

Hi dear, they are selling the product more than MRP.

The MRP is Rs.116, but they sold for me at Rs.127

Not delivered my food... I'm a swiggy one customer also... It's not only first time... It's repeating it... I order some foods but delivery person not delivered and i contact support team they are not provide responsible answer at the same time they are cancelled my order without informing me...

Today I ordered food from swiggy at 8.30 pm and waiting for that till 9 pm but swiggy cancelled the ordere before it delivered. I am hungry and starving. But swiggy didn't understand that. So I am filling complaint against that.

I paid swiggy using request payment to upi id option, my payment has gone through but order not registered

Some other person is using my email id and I want you to change it for me

I couldn't find swiggy customer care so I had to mail it here.
I am an usual swiggy user but I recently changed my mobile, and now I am not able to log in.
When I go to log in page and put my phone number there which I was already using, it goes to another page which asks for email and name and after I put that, I get an error message saying my number is already registered.
I know my number is already registered then why cant i just log in?
Please resolve.
Regards,
Customer

I had ordered Fortune Sunlite Refined Sunflower oil 5 litre jar priced Rs. 1092/- on 02 August 2022 from Swiggy Instamart.

The product was delivered with a missing main front label ( photo attached ) making me wonder if it is fake!! I refuse to use a product which could possibly jeopardise my family’s health!

At the time of delivery itself I refused to accept the product but was clearly told by the delivery person that his job is only to deliver and any issues with the products need to be raised on the swiggy app.

I have made numerous complaints on the issue on the swiggy app and via email requesting for a refund or replacement. I even offered visiting the warehouse / store personally to get the faulty product changed.

But no one from the Swiggy team is willing to resolve such a simple issue. They say that “the complaint cannot be validated” and are not giving any clear reason as to why such a valid issue is being rejected by them?
(Snapshot of mails from Swiggy attached)

Kindly help resolve the complaint!

I have order 8 kg patato. But I have received tomato. 4 days is already gone. I have done mail everytime but everytime swiggy team didn't reply and harassment of my mind. And the bad service type. And In my last order of swiggy i have received waste food till now we didn't get any resolution of this also.

My order id is :[protected]

Hello, we are the team of Eat Pray Love from Charni Road. We have been attempting to reactivate our account on the Swiggy app but have been unsuccessful. Please assist us as we have been attempting to communicate with your team for quite some time.

ID - 64587

I had ordered 2 chicken burger, fries and cheese coins from swiggy on 1st august. Delivery guy came and only deliver 2 chicken burger. I quickly uploaded photos and inform swiggy customer care. Instead of fixing the issue or providing me the whole items they said it will take 6-8 hours to check this and noone gotten me back. I got them back next day and asked them to refund the amount worth 245+ Taxes only for the missing items not for the whole order. They clearly denied stated they cannot. There is a kinda scam they are running. Looting their customers for nothing.This isn't about money now this is about scam. I had already filed a complaint in consumer helpline Gov. Now I'm going to file a complaint in online legal India and make it public on social media specially Twitter. Give the money back you have looted from me or I will definitely sue you for your scam.
I have posted screenshots below also.

I placed the order from Swiggy and it was 44 minutes the delivery guy never picked my spoke to 5 people till now i suffer from High Blood Pressure and had guests at home as it is a festival and we are sleeping on an empty stomach. 1st they apologized and said ill compensate with a 100rs coupon i said ok then they come back and say it will take almost another 45 minutes to give the delivery hence asked to cancel to place a new order. The agent asked if i want my money on my wallet or source account I clearly asked if ill is able to place the order using this wallet money immediately he said yes. i Asked 10 times if there is any terms and conditions he said no and proceed with initiating my refund in my wallet and when i actually went back to try to use it as we speak it was asking for KYC and i also took a step to complete it and it never worked and all i asked is to refund through coupon whatever they have to give it to me and evoke my swiggy wallet amount or whatever money i can get back in a way. This agent hung up on me without resolution all they have to do say is 24 to 48 hrs time. This is the second incident that is such a way I'm totally deactivating this Scam App of india.