Swiggy Complaints & Reviews

I placed an order today at 10:10 and at 10:45 i get a call from Swiggy that there is some issue with system at Swiggy end due to which the restaurant didn't receive the order and is now cancelled.

This is very careless attitude and total harresment by Swiggy as they are taking advantage of customer by just saying sorry for it and giving an voucher of Rs. 100 as like giving to a begger.

I ordered bcoz I had guest around at my home and after 45 times they say restuarant does not receive the order and because of this I had to spend 500 more and order from other restaurant with more waiting time.

My order no.[protected]

On 14 th August I had ordered 3 foods items from SS hyderabad Biriyani Nungambakkam. I paid Rs 1080 as the bill amout.The ordered items were
One Executive chicken biriyani
One Hyderabad mutton biriyani
One Chicken 65
But they had delivered only one item. Only Chicken Biriyani. Immediately I registered a complaint through Swiggy s customer care service. After so much deliberations they refused to refund for the undelivered items for which I had paid without giving any reason.
None of the company executive s coming forward to resolve the issue.

Orde no.[protected] was ordered at 3:28 pm. with a timelines of delivery in 60 mins. At 4:13pm i received a call confirming that the food will be delivered by 4:45pm. Again I receive a call at 4:59pm that the order will be further delayed by 45 mins. At 5:48pm I got a call asking me to cancel the order.

Is this what you call service?

The call got escalated to some senior named Roshan.

He was even worse.

He called me and instead of listening to me he shouted on me and when I interrupted, he further transferred the case to some one else.

We pay almost ₹30-₹40 on each order as delivery charges. Despite this, the delivery partners mostly refuse to deliver at the door. They take back orders just because they don't feel like climbing the stairs and we, who've been waiting for the food, do not get it as it's taken away by the delivery agent without delivering. Why should we climb down 3 floors and go to the gate to receive the order when we've also paid delivery charges. If this goes on, we'll surely move to another app that has a rule for delivery executives to deliver at the door. Look into this if possible. Very disappointed with Swiggy.

One food item is missing on food delivery on 27th august 2022
Order number..[protected]
When I was asking for refund.. the guys are ready to only provide 24rs as compensation rather rs 129 as actual rate...I have negotiated as much as possible...but no use...
No local phone numbers are there to talk to them directly...

Hi sir my name is RAJAKILI POOVARASAN iam joined swiggy two years before but now my ID blocked please activate my ID for my career please sir my ID : 508335

Hi sir my name is RAJAKILI POOVARASAN, iam joined swiggy two year before but now ID was temporarily blocked my ID is :508335
Please activate my ID sir for my carees

I have ordered groceries in Swiggy Instamart, THe list is given below:
Groundnut Oil - 207
GRB Cow ghee - 375
Cheetos masala balls snack - 20
Thai Guava - 45
Total 647
Grand Total 613.01
In this order, the GRB Cow ghee was missing worth 375, I called customer care regarding the missing product but they told me that they couldn't track the order so they cannot do the refund for the missing item or they won't give the product too. They told me they will take my feedback to improve their service, I don't know what kind of answer is that The loss is mine, and they improve from my money.

The incident took place on 24th August 2022.
The delivery guy came to deliver the food. asked my daughter for money and when she said that mom is not at home he asked her to call her mom.
Then I asked my daughter since I was in offc .to close the door no need to talk to anyone.
But this guy asked to make a call and when I had a word asked him to leave any kind of help is not possible he said he didn't hot his salary and his daughter is not well I denied asked him to leave but this guy requesting again n again.
Then he left from there and I got a call form him stating I called him.
I said I didn't call. But then he was like you only called then when I realised he is the same guy I questioned him that are you the same guy who asked for money he disconnected the call.
This is such an pathetic service from swiggy after this when I panicked and tried to connect with swiggy they took 1 hr to to help me.
Further no problem from them that who came to our house his name is different and the one whose name is been mentioned by swiggy is a different person.
I had word with Arjun who sent me a mail of investigation will be done things will be updated .after following up with on email got a revert that they have taken action against the guy.
Swiggy is not ready to share any details of the delivery partner.
Beyond this when I checked the details we got to know that the person who came to my house and name shared by swiggy is different.

This is a big question on safety of everyone mah daughter was alone at that time.I need the proper investigation of this and also compensation for mental harassment to me and my family.
Swiggy is lot thinking that what if that guy comes to my home again.why details are shared and forged mail sent to me.I want to file the case against Swiggy and Arjun and agent final for not helping they clearly denied connecting with the manager of swiggy.
No body is bothered.name shared was robot Iranian but the guy who came to deliver food was pavan.
Please take an action.

Hello ...
I order my food in swiggy app .i payed for my food I did not got my order ...yet.
The delivery agent did not contact me .i tired to contact him but he didn't respond my calls .
He aft few minutes he uptaded delivery status as delivered with out doing his job. I was continues calling to swiggy and chatting with swiggy they did not doing anything...

I payed 280 rupees amount
I want my food which I ordered or else I request to initiate the refund upon my order.
My registered number is:- [protected]
My registered mailId is:- [protected]@gmail.com
Please check my last order at 24th aug, 2022.

I waiting for next update

Please issue my payout/weekly salary.
I didn't received my payout from last 17th aug 2022 to 23rd aug 2022.
Please issue my payment, i don't have money for my bike Petrol to do more Duty.

An order of amount INR 1105/-, has been debited twice. Order transaction ID:[protected]; Payment UPI Transaction ID:[protected].
The same has happened on 18th of August, and when I spoke to the customer care guy he mentioned that the amount has only been debited once and other transaction will be refunded. However it's been 8 working days. I haven't received my money back.

I'm vivek sah from Tinsukia, I'm dilevery partner of swiggy tinsukia (assam) my DE[protected] got deactivated.on 24-8-22, please resolve the issue.

I did my duty from last week 17th to 23rd (Aug 2022) but i didn't received my payout yet. Today is 26th aug.
Please issue my salary/payout.
My DE ID is 2134323 please check and solve my problm....

DE ID 1754495
MOBILE NO [protected]
NAME ANUJ SAHU
Sir meri I'd 10 mahine se band he mujhe kaam krne ke liye apni I'd active karana he aap request he sir meri I'd active kr dijiye

team swiggy .

Swiggy has charged me 400 rupees for cancelation fees l, they didnt bother to contact me about my food which never arrived, yet they have still debited my account with the same.

I ordered breakfast at 7:38am today, but the delivery was after 1hour . As I saw the delivery person tracking, he crossed my address and went far away, even I kept asking with the customer care people alot, the delivery was so late and we received the breakfast which is very cold at that time, this was not the 1st time happened to us. It's 3rd time happening with the negligence of swiggy

I recently placed an order for death by chocolate sundae from caffe coffee day sarania hills branch guwahati. The food provided was very stale. The cake was hard and taste was bad. When I reached out to swiggy customer service, they offered rupees 58 refund instead of full refund of 292 rupees. The customer service provider said that they can't do anything further. This kind of poor service for delivering bad food that is against health regulations is abominable. Please take urgent action against the CCD branch and swiggy

Dear sir madam please unblock my swigan ID No 133811

Date of Incident - Tuesday, August 23, 2022 6:06 PM

Description - I ordered from Swiggy (Order#[protected] From Danbro(Aashiana, Lucknow UP). They had delivered me 1 Item (Chilly Panner Patty) less as per my Order and when asked for refund, they refused. Even the restaurant refused.
Please help
Swiggy Representative I interacted with - Anshak (Superior), and Harshita(Advisor)

Restaurant Representative Interacted with - Mr Satveer Singh (Manager)

Desirable resolution - Please help me getting my refund and the unprofessional behavior shown by both Swiggy and Restaurant