Swiggy Complaints & Reviews

I have ordered 1 Special chicken Biryani and 1 Special Veg Biryani
1 Special Veg Biryani was not delivered and instead of that plain rice was delivered. I have raise complain to support team and inform them to replace item. They told they can't replace wrong item and for compensation they can give Rs 47 Coupon.
But as per guidelines full refund should be given for not delivered item. And Refund should go to my original mode of payment.

They have not given me any refund for missing items also not any compensation

Order No #[protected]
Total Amount : Rs 508 Paid
Item Amount : 240

I had ordered a roasted almond kulfi (2 pieces) on 28th August, but i received a wrong order. Swiggy had assured of refund by the amount is not credited to my account still
Amount 321/-
From : Bombay kulfi & stoned ice creams, Bengaluru

I ordered icecream through swiggy app n paid for it but during delevery of the ice cream they showed some different address to the delivery boy so he was not able to deliver the ice cream n he cancelled the order n when I called the customer service they said that it was my fault that i didn't receive the product..i told them that u showed different address to delevery boye how can I get the order i have clearly mentioned my address which is of my bank n it's located on the main road of the city...they denied by saying that they can't do anything on this matter...why should I pay for there technical glitches when I have clearly mentioned the address n they show some other address to delevery boy

I placed an order id. #[protected], i got a delivery maybe around 30 mins late. It was not an issue for me. But in that order samose worth rs. 165 were missing. I immediately talk with swiggy chat help section. They said they will look into it. After few mins they have sent me 100rs coupon. When I again tried to talk to them they have given some absurd answers. That now we can't do anything as coupon has already been initiated. When the order of 165 rs was missing out off 410. Why they are forcing a coupon to me??? I tried to talk to them 4'5 times and i got same response with no help. Even when I tried to open the chat again.. few important messages about my complaint are missing. I have all the documented proofs as screenshot. What should I do??

My ID is temporarily deactivated but I'm unable to find my fault. Last duty day most of the road was under the water. Therefore my cycle battery was dad. There is no one way to reached pick up location. Therefore I did the bike issue this order. So, I think this is no fault.
Dear,
Sir/ Medam
Most respectfully, I pray to say that I want to do this work. Please grant me and activate my ID.
ID number : 2063868
Ph number :[protected]
A lot of thanks.

I ordered from Swiggy Order#[protected] from the restaurant 'The Momo box' for Rs.114/- and I received the order way before the delivery time which is a good thing.

However, the food that i received was completely cold and then it makes it so evident that how come I received the food so early because they served me the food which was already prepared beforehand.

I was served cold and stale food and I reached out to the Customer service where they offered me a refund of Rs. 23/- only and told me this is the best that they can do for me. Later I mentioned I do not agree with just the refund of Rs.23/- and they came back to me offering me a refund of which when I did not agree, they offered me Rs. 57/- mentioning this is the best they can do.

When the concern is raised for serving cold and stale food, these complaints should be taken seriously instead of bargaining with the customer. Eventually i did not agree with the refund of Rs.57/- and chose to raise my voice instead. Food served cold can lead to formation of bacteria and this can cause severe health issues.

The delivery boy was taken exetra for my order. ₹118 .

I ordered four litres of milk from Nature's Basket in Bandra on Swiggy, on Sept 3 and paid the bill online. Nature's Basket sent four 70ml packs instead, with a bill for the same but did not return the difference. Swiggy asked for the photos of their bill, and of the delivered products, and gave me a deadline of anywhere between 6-48 hours to get back. This should have been a straightforward process with an immediate refund since they have all the proof. And it's an online delivery platform, this is their USP. But the customercare is unable to issue the refund, can't explain the delay and keeps asking to indefinitely wait for the concerned team to respond. Need the refund asap as it's already been four days.

Swiggy has been a trustworthy food delivery service for many years. However, in the recent past, it has proven to leave nothing short of an awful experience every time I have used the application. 1. InstaMart orders take hours together, and the funny part is you cannot cancel it. They go to such great lengths. One time, I places the order at around 9.00pm in the evening, which was delivered at 2.40am in the morning. The delivery guy calls...

I had ordered Amulya Milk Powder on 29Aug22 with instamart from my mobile number [protected].
The product has been delivered, however to my surprise they have charged Rs 230.00 against the printed MRP of Rs 215.00.
It is a clear case of over charging rhe product.
Till date I have not received any confirmation for steps taken by them to avoid such cases in future.

I have ordered fortune xpert oil for 946 rs on 28 may and i didn't received it, i contacting delivery boy, he is not picking call, i called customer care but no reply
I want my refund for order that never delivered to me
Delivery boy no. [protected]
ORDER #[protected]

My order made on saturday with order id:[protected] was not delivered. The delivery partner did not pick any calls. The executive did not provide me an instant resolution and instead suggested me to write an email to swiggy customer support. After two emails describing the issue, swiggy did not respond to any of the emails. It's been over 24 hours since the first email....

Hi dear

I asking to you and I am very disappointed from swiggy I am facing daily any issue in swiggy one day late delivery or one day dilvery agent delivered to some one and today am order but I recieved this around 1:20 mint late and quality is too bad and it's totally waste of because it's too cold .

I think our time is not important we people are hungry than we order to food and our expectations is it's delivered on time .

My opinion swiggy service too bad for me and I want refund and request to you swiggy if you don't delivered order expected time than close your service.

I have ordered food from swiggy on 4th may 2022. Swiggy delivered food with insect. After having this food i have vomiting. I complained swiggy they are not ready to take action.
Order no[protected].

Please take stick action against swiggy.

Ordered cake, but received Damaged... Swiggy guys are not ready to replace or refund???? – at Vile Parle East

I ordered wrong item by mistake, but within 3-4 mins I reported the issue and asked swiggy customer care to modify the order . But they told that the option is not available . If there is no flexibility, why is there a customer care ?

Name:- Mohammad Mustafa Ahmed
DE I'd:- 465260
Is temporarily deactivated please activate it

ORDER #[protected]
Amount 679,
wrong item was sent to me and when i raise this complain they asked to send a mail and was told it would be resolved in 24 hours.
After i wrote a mail they are replying me stating they can't refund my money.
i don't want to lose my harden money, i want swiggy to refund my money .

I ordered a food item from Swiggy and regretted ordering as it had less of paneer in the cubes coating and more of the coating flour with too much of oil and after eating it I felt like vomiting and left the remaining.

Contacted swiggy customer service for refund and she wasted an hour of mine only to say sorry and we can refund only 32 rupees.

Swiggy is treating refund like joke.

As after eating...

My order id[protected] the food was so horrible and quantity was also less and cup cake was less quantity and coldring was horrible and pizza was also not good