Swiggy Complaints & Reviews

Order id: [protected]

I have ordered total of eight products on instamart for which amount is rs 793.15

Out of which i have received only 3 items in which one of the total quantity i added was two but received only one which the value of items i received was only rs 236

When I take it to the swiggy customer support executive they said that their "hands are tied" so they said to write email to the swiggy stores and the solution will given within 24-48 hours
I have written the mail and I was waiting for a response but no mail received from the swiggy.

So again i went to help desk and and about this they said that the concerned department has "denied my claim"

I was really annoyed with the response i argued and again the are saying to write an email to the swiggy stores
Like a copy paste text

Usually when like this issue happens they will ask for the photo of the package received but this they didn't asked. It feels like they are never refund the money from the beginning itself.

Such worst experience from swiggy

I am cheated for the first time by swiggy

I have received damaged products and Swiggy denied refund as well replacement. They said they will share feedback internally but they cannot do anything about it. So unltimately consumer is forced to accept it.

I placed a food order on Swiggy app on 11/08/2022 at 11:37PM. After sometimes it was marked as delivered on swiggy app but it was neither received by me nor my family members. I raised this issue with swiggy customer services but they refused to do the resolution.

The order details are as follows as per swiggy:
Order ID - #[protected]
Order time : 11/08/2022, 11:37 PM
Delivery Time: 12/08/2022, 12:08 AM (on app, but it was not delivered to me)
Delivery Boy: Suneel Ahirwar

Restaurant : NIC Natural Ice Creams, Civil Lines

Chocochips Ice Cream 500ml x 1 : 245.76
Item Total: 245.76
Discount Applied (STEALDEAL) : 120.00
Delivery Fee (FREE with Swiggy One): FREE
Taxes: 26.96
Paid Via Bank BILL TOTAL: 153.00

Desirable Resolution: I want the concerned authorities should take suitable actions against such fraud done by swiggy. Along with that I want my money back.

Thank you.

Hi team,
I was facing issue with order delivery I have contacted support of Swiggy and mr. Nikhil from there assured that he will provide a refund once food delivered but after the food delivered he is not replying and when I informed about quality of food he is asking for 12hrs of time and asking for email. This is a serious fake service by Swiggy.

Swiggy partner missing my parcel customer care no help and no refund coupon my swiggy fraud

I order from swiggy, firstly i got bad food and when i complaint for that they have not solved. Even when I raise issue in help section one of there Service provider Ms. Kajal treated very badly.
I request to take action against Ms. Kajal as well as solve my issue

I have ordered a chocolate belgium cake yesterday. Order id is[protected].
The cake was delivered twice by the baker and was completely ruined both the times.
And tried to blame deliver partner, but the cake was uncooked and there is no fault of delivery partner at all.
Yesterday at 11.30 cake it has arrived. Celebration was ruined, my 4 hrs has been wasted by your customer support executive.
In every 10 mins, customer support executive has been changed.
Totally unethical and unprofessional behaviour was shown by your side.
Not able to resolve this issue.
After 45 mins, call has been disconnected and then there is no call back till now. I also realised the call was not toll free, swiggy didn't bother to call from their end to resolve a issue.
Just tell me what steps should be taken by me against you guys.

The delivery person is a thief definitely stealing and marked that the product was delivered
I was tracking the order and as soon as it said delivery had been made I called him
As is visible in the call details
This man misbehaved with me
On constantly asking if he was from Swiggy he disconnected saying it was wrong number
But this was the number provided by Swiggy on top of the order
After that one call this man didn't receive any of my call

I RECEIVED NO SINGLE CALL AND NO ORDER 😞
Since last morning I have been struggling running from pillar to post asking on the app help support they are telling me to mail on this email id
I made whole payment in advance
This is proper stealing

I CAN'T SEE LOSING MONEY LIKE THIS
PLEASE 🙏 HELP
I am not lying and I want my money back
After 20 mails too they say my claim cannot be validated

I am swiggy regular customer when i order any food in night they are sending uncooked food. now some items are missing (thumsup & mirchi ka salan and raitha) sent half cooked food.

Customer care doesn't respond they say to do mail and mail team also dont respond neither solve my issue fake service

Hi iam praveen my phone number [protected] is my swiggy account login number but i cannot login because insted of login showing your account has bes deactivated .. After writing so much mail to swiggy support they reply to me, unknown reason your account has been suspended i ask reason why my account has been suspend they tell me i ddnt know we cannot help . i also have swiggy money in my account. I cannot use

Yesterday on 9th of august 2022, I placed an order of ₹620 using online payment at around 6:30pm, I did not receive an order by around 8:15pm then I got a call through Swiggy and delivery partner like he is not able to find location, which is a lie, as per my login system he was not reach to exact location, was far bar 100 to 200 meter, then I instructed on call to him couple of times but he refused to come, Then swiggy team cancelled order at their end and charged full amount without any refund or any delivery.
My order id: #[protected]
Please check the attachment he was not reach the location. Also I have placed numerous order on the same address previously, one on 8th of august too, but non of the delivery guy had problem. And more thing I live in a very famous township life republic whose address is easily available, also in every corner direction board and security guards are there to instruct. It can easily see the delivery either ate our food or was planning to eat as pizza hut was not going to get it back. Swiggy agent was also not helpful he was not saying to delivery partner to deliver order, instead he cancelled order without my concern and that cost me of ₹620.
So, my request is to give me full refund and take strong action against this delivery partner and swiggy agent.

Sir please open kar dijiye meri de id deactivate kar di hai id no hai 2083102 name satendara jurel please sir

Ticket number:[protected]
[protected]
09 august
delivered expired products
no compensation provided

I have placed an order worth around Rs. 1500 in Swiggy instamart on 31st July but the order is not delivered to me. When I reached the support team via chat and email but still i have found no resolution to my concern. Support team has closed my concern with out even inquiring the problem, they have a template to respond and close the ticket.

Is it not the Swiggy responsibility to at least deliver the order which has been placed on their app.

I had received a repacked order which was delivered incorrectly to someone else who had opened, consumed and was taken back by the delivery boy and repacked to deliver me. Had to chat with the swiggy customer care dor 1hr 30mins to make them understand the issue and issue a refund. Swiggy customer care is disgusting and unsuportive with no calling number.

Am sanda sravan nagesh my swiggy de id : 1636338 temporarily deactivate please activate my swiggy id sir my mobile number [protected]

Hi, l have made an order in swiggy on dated Aug 6, 2022.
Order delivery have taken 1.30 hrs to receive the food. After this much delay what I received is a rotten food.
I tried to communicate the customer service team on raising a help ticket. But response as no refund would be initiated..
This is not fair, we are trusting swiggy and we are making order thru your platform. Receiving un quality food and asking to eat is truly unethical.kindly have a look and process the refund.
Please find the order details and food in the attachment..

I had ordered for Rs 2055 on 3rd August 2022 but the amount for which I have recieved the GST invoice is only for Rs 1043. I've been following up with them from 5 days but still there is no resolution from their side. It is absolutely worst experience with Swiggy's consumer support team. There is no proper mechanism to keep track of the customer's request, every time I connect to their chat support I have to explain my issue from the beginning...

Dear Team

My order I'd : #[protected]

I placed an order for my parents at 6.15pm on 7th Aug in swiggy app.. order was taken and it was confirmed that my order will be delivered within 7pm..now it is getting delayed and swiggy person is claiming that he is on the way to deliver another order and it will take another 20min to deliver my order which is 30min above the given commitment...my parents are moving out of station and they need to leave now..we are really pissed off ..this is not first time happening in swiggy..if they are delivering multiple orders, they could have informed us while booking the order stating this will take time..we could have made alternate plan..request you to take strict action on this..