Swiggy Complaints & Reviews

I have ordered Veg momos and received Non veg momos and i accidently ate it.
I am a vegetarian since birth and this happened to me first time ever!
Really not happy and very disheartened. I cant stop puking after that.
I am really very angry and want this complaint to go on next level.
They should never have links with restaurant who provide non veg to a vegetarian person.
They have no rights to destroy someone's rituals.
I have photos that i ordered veg and received non veg. Very disappointing!
Order Id and order details attached in photos.

Really very disappointed!!

KARNEET KAUR
+91 [protected]

Sir/Madam

I had ordered a snack from Supreme snacks erandwane worth rs 894 /- as a small treat to my office colleagues on occasion of my birthday party ...I had added my office address in the location as I wanted the delivery at my office ...the world place was updated but despite the updating the delivery boy landed near my home location looking for the address...neither the food was delivered at my home nor at my office ...even after frequent request ...the delivery guy was just 4 min away from my office but still me refused to deliver the same ...further I ve been charged with cancelation fees which they refuse to refund.

Please let me know how ethical this transaction is ...and is this fare deal for swiggy ...to do so with their regular customers ...

Also note thus is not about refund but about being fare and ethical .

Further to this after frequent request none of the officials are ready to talk to me o phone ...if this is deliberately been done then I ve to take serious action as this is a malpractice from swiggys end

Sir, first and foremost I provide you with the details of the issue i raised at the swiggy portal. The Order Id is #[protected] .
On 03.09.2022 I ordered egg biriyani from Banana leaf restaurant. The delivery partner came to my home to deliver the package. I found the raita was missing in the package, I ordered extra raita for Rs. 15/- with normal raita as well. Since the raita was not in the carry bag I asked the delivery partner, he then looked into his bag ( that was not even the Swiggy bag ) got one raita box separately without any seal, and gave it to me. I in a confused mindset received those. I opened the carry bag, the carry bag was not sealed it was open. The food box was also not sealed.
I raised this issue with the swiggy helpline. The official named Pritam and suvra were just harassed by asking for the same pics for almost an hour. I have attached every image regarding the issue. What more should I send, My image or something??

Sir/Madam,
As on Today (03/09/2022) I have made an order (ID[protected] from Swiggy with the usual address which was used for previous deliveries. today due to some unknown reasons, the delivery executive went in another direction and started arguing about the delivery address. Both the delivery executive and the support team had one voice (stating that my location was wrong). This is a matter of common sense, I'm sure that you can verify the matter just by checking my last order details and current order's address. But without doing this primary check you people have decided to cut my order and take away the money as cancellation fee (which is the easy & profitable way for them.
primary facia this is the mistake from your team and I need to suffer that.
So how come this is acceptable? Money is important for everyone, so they should not play with it
Kindly take a look on this issue and try to stop them from repeating the same

In mid night he send me wrong order aanad sekhwati kota Rajasthan and swiggy not do anything and nothing happens plz help i order 4 tandoori roti and then he send me 3 twwa roti

Restaurant served me raw food when I complain against them they said I can give 52 rupees back or I can replace ur order with same restaurant...this ridiculous...if restaurant is serving half cooked article how could u say u will serve from restaurant

I've ordered food on 31st Aug from Moolchands Pure Veg restaurant at about 5:30pm.

After waiting for 1 hr for the delivery to be done your delivery partner called me and said he is unable to reach my location as he was standing at some another location.

As I reported on swiggy that delivery partner is moving in wrong direction I got call from swiggy support to guide the delivery partner.

I was trying to guide him but he didn't get any clue. So after 10 min of discussion I asked swiggy support to cancel my order and refund my money and he assured me to refund (₹152) in my account from which I've paid.

Now, It's been 2 days I didn't get any refund.
Why should I be charged for the food I've never received and it got cancelled due to your delivery partner.

Please consider my request and initiate my refund asap.

On 1/09/2022 I have placed an order on swiggyinstamart order ID: [protected]
Received expired items but after raising compliant but still they are saying can't refund and replacement but they are taking feedback thats it

I had ordered 12 veg thali from street foods by punjab grill via swiggy. They took more than 2 hours to deliver and the comdition of food was pathetic...bags were all wet...food was spilled among sections...worst service ever by swiggy...i want a refund...moreover there were no rice in one of the 12 thalis...this is sheer negligence ...and the order was not delivered appropriately...food was spilled...n rain water might have gone in the food as well..i want a refund for the same...

Komaljeet kau seera
[protected]

I ordered food from Swiggy which was stale and smelly, i think they provided us yesterday food, I raised a complaint but they dint respond properly, I couldn’t eat any of it bcz if it’s smell and also packing was all spilled over, I paid 320 rs but I had to dump evrything, I want my refund back

Yesterday I had received the amul ghee 1 kg pack of there is no expiry date and seal opened of the ghee, when I contacted to customer care team they told me regarding this issue I cant help you. I just want to ask to swiggy what should I do with expired ghee and seal opened ghee.

I have ordered 1 k tin ghee pack and I received expiry ghee and seal opened ghee.

Hi,
I placed order from (ww.swiggy.com) and due to poor network connection my delivery location was set wrong during order placement.
I paid online by UPI.
I called the delivery person to cancel my order which he cancelled and return back the grocery items to the swiggy store.
Swiggy is supposed to revert my money back automatically if my order was cancelled but i didnot check the app and
also i was travelling, my mobile network was so poor .
After 3 days i tried contacting swiggy but they told me that they have the policy to refund of 24 hours only .
I dont have my order and i dont have my money.
This is wrong if it was my fault then they should deduct the delivery price and return back my remaining amount.
Also this was a grocery item which was returned back to store not a food order which is wasted.
they are taking millions of orders each day and by these kinds of small uncaught frauds they are filling their pockets from poor middle class people like us.
Please help us as now from the past three days they are even not reverting us.
Thanks and Regards
order #[protected] .
customer name - Laxmi Yadav

My Id is Blacklist without any mistake please help me

I ordered veg burger on[protected] at 10 .20 PM.
But swiggy served a Chicken Burger instead of Veg Burger.

As I am Pure Vegetarian It is very bad situation for me

To serve non veg to a vegetarian, is it not a crime?
In Photo I uploaded with bill that chicken burger.

I have ordered(order ID:[protected] meal for my friend who is ill on[protected] at 3 pm she waited for 1 hour for order and after 1 hr it's showing that order has been delivered

and when I tried to reach the delivery partner he is not answering the call then I reached out to customer care and they said that they can not do anything about it they could just provide me a refund

I requested him to re-arrange the delivery and give some instructions so that I can have my order earlier but he refused

YOU ARE NOT VALUING YOUR CUSTOMER'S TIME AND THEIR SITUATION
DOES THIS KIND OF SERVICE ACCEPTABLE?

I need justification and an answer that what went wrong. why my order was not delivered ? why a delivery partner is not taking my calls or calling me back?

Today i ordered Chinese bheel from restaurant neme china town in surat city light they took more then 30min to accept it and then more then 1.15hr to prepare and deliver it

Hello,
Hope this email finds you well. My name is Bhushan and I am an aspiring swiggy rider and I want to join swiggy. I have already received a call from the call center about contacting my local swiggy office and they have given me the contact number of the local swiggy office which is[protected], Amravati, Maharashtra. But after repeatedly calling the number, there is no response from the opposite side and the person refuses to answer my call. I have been a loyal customer of swiggy for over four years now and I have been very satisfied with Swiggy's service. But this kind of irresponsible behaviour from a swiggy employee has been a very bad experience and I am pretty sure that this not how the team at Swiggy's works. My contact details are mentioned below. Please try to resolve this issue as soon as possible. Waiting for your reply.
Best,
Bhushan,
Amravati,
Maharashtra.

I already had an account on swiggy but still whenever i try to log into my account, it takes me to the signup page. When i enter my details there, it says mobile already exists. I am stuck in between the two things and can not access my account. Kindly resolve this issue as soon as possible.

Please take appropriate action against swiggy employee and get my phone back.I did not like the attitude swiggy employee
Incidence happened on 31st aug at 7:42 PM in 18 main and 18th street hsr sector 3
Not able to attach any photos due to size issue please call me on [protected]