Swiggy Complaints & Reviews

Hi

I placed order for some snacks and dog treats. Only dog treats were delivered. Following items were missing

Haldiram bhujia
Tagz cannisters Thai
Act II popcorn

Bill and pic attached herewith. Please refund the amount.

Thanks
Mamta

Hi,

I ordered a briyani from "Aroma's biryani" https://www.swiggy.com/menu/454604?source=sharing at 5:01pm on 3rd July 2022.

The doesn't get delivered for a long time, so I go to the help section to check what's wrong. At 6:21pm(after 1 hr 20 mins of creating the order), Mr. SUJIT KUMAR SAHOO, the customer representative told me that the delivery person cannot find the restaurant, i.e., there is no restaurant at the supposed location.

On requesting to either raise a complaint or provide double the refund for wasted energy and time, Mr SUJIT KUMAR SAHOO said that they cannot give double refund. When I asked to raise a complaint, he called me on the phone and asked to try to understand the situation. He kept stalling to waste more of my time. Honestly I still don't understand how can Swiggy mistake that an entire restaurant doesn't exist at all at the supposed location. So I asked to raise a complaint again, after which Mr. SUJIT KUMAR SAHOO suggested that he can provide the refund and an extra coupon of the same amount as the order to make it a double refund. When I said yes, he stalled a bit more and said that he is processing the refund and the coupon, and suggested that he disconnect the call as they can't hold the call for this long. I accepted to join back to the chat.

Suddenly, Mr. SUJIT KUMAR SAHOO says that he cannot provide the coupon of same amount as order. And, to not waste more of my time, I informed him that I am going to complain about this.

I request you to please take action against this person who manipulated and deceived me on the call stating something and then eventually denying the same. Also, I ask to recieve "atleast INR 2000" as compensation for my wasted time and suffering.

Below are order details :-
Order# id :[protected]
Chat : Where is my order? | 3rd July 2022 5:40pm
Order time : 3rd July 2022 5:01pm

I ordered 6 Oreos worth rs 120, out of which 3 were expired this was not expected, swiggy is playing with our lives even I ate one

Date: 2/7/2022

Order no:[protected]

Description: I ordered a 750 ml Thumbs up pet bottle from the restaurant 'Biryani Stories' with a clearly marked MRP 40 Rs. on the bottle. I was charged 75 rupees for the same.
I tried to speak to the customer care agent through the HELP section of the order but they voluntarily tried to prolong the conversation with vague and at times very ridiculous replies and eventually left the chat without escalating to the concerned team as agreed. It is very disappointing that I have no way to call and quickly address the issue either.

Desired Resolution: I request you to please provide the refund of 35 Rs. which was charged extra and an additional discount for the experience that followed. I want to register my displeasure with the horrible experience I had with two of your customer agents bhargaviben.mm(Bhargavi) and patel.dev ( Dev ). Please provide training on how to interact with customers with minimal respect at least rather than using negative and wicked tactics to avoid a resolution.

Hi Sir, previously am using swiggy application with my that time i register with the mobile no "[protected]" after sometimes due to some issues i uninstalled the app but now i again installed the application to use but now am unable to login with the no that which i used previously for registration
Please solve this issue as soon as possible and make me to use the application with that no.
Thank You

It’s very pathetic service when it comes to delivering expire product to the customer.
It’s so disappointing after charging huge amount for delivery swiggy instamart neglecting quality control option
I ordered Jowari flour on 1 st July 2022
And they delivered packet which expired on 2 June 2022.

My name is manoj i was working at swiggy at thambanoor zone trivandrum kerala. swiggydelivery partner last 29/06/2022 & 30/06/2022 this day salary not receved to my account.

Order completely botched by instamart
Ordered 7 snacks
Recieved Completely Wrong shipment of 2 items that weren't ordered.
I see no help option for problems because of instamart.
No customer care helpline
The one I dialled said since they can see no active orders on the registered number they cannot help me.
I demand a refund since there services are so disappointing I don't want to risk it again.

Want From
7 AM TO 9 PM
Please

My account is deactivated due to some health issues of myself i am again ready to work as as delivery man in swiggy so kindly activate my deactivated account

I have placed an order on 30th June 2022 at 11:18 am on Swiggy instamart for some grocery items. It was showing an estimated time of 40 to 45 mins for delivery, which was fine with me considering the weather condition. But the order started delaying to an unknown dimension of time. I kept on connecting with the Swiggy support but no action was taken. After like 2.5 hrs of waiting I gave a call to the delivery partner VINEET KAUL and his number...

I ordered Kadhai paneer from a restaurant through Swiggy. When I ate paneer, I realised that food was stale. I immediately notified swiggy and they sent me a compensation of 84 rupees. I told them that it’s not about the compensation. My father developed fever the next day after eating that rotten food. They didn’t take any action against the restaurant nor they contacted the restaurant. They kept on saying we can’t do anything about it.

I ordered Sweets from Dwarka Sweets through Swiggy (Kala Jamun, Kharvas, BaluShahi and Pedha). Order ID[protected] dated 27 June 2022.

I received all items ordered whereas Kharvas was completely frozen and Balushahi was completely dried usually it is dipped in sugar pulp for sweetness. Both the items seem to be kept for long time or may be stale.

Upon complaining everyone is apologizing for inconvenience but what about my hard earned money which I spent.

Why do we lose money because Swiggy cannot control their hotel partners. Swiggy charge us convenience fees. Then why don't they compensate us for inconvenience caused due to them.

The money which we spent has to be returned with the compensation of inconvenience caused to us.

There is no solution with customer care. They feel as if they are doing favour on us by providing their services. We pay you for the services we take. So you also need to compensate if you are unable to deliver proper services.

I placed an order twice for the same order for food on 24th May 2022 7:44 pm and 7:45 pm, but the order didn't go through. The money got deducted twice from my Paytm Upi account. I received refund for only one. I've been trying to make this understand to every customer help executive but they keep brushing it off saying we've made it from our side. Sometimes they say it's an error from our side we've made a ticket and raised an issue regarding the same. But I haven't received anything. The amount was 960 rupees.
Upi ref no.[protected]
Upi ref no.[protected]

Then again on 24th June 2022 12:11 pm, I placed an order on instamart. The order didn't take place. But I didn't receive any refund for the order. Nor was a refund processed on my swiggy account. I contacted swiggy executive they said we've refunded and gave me a UPI Id to contact my bank. I paid 1349 rupees.
I don't know who's fault this is. But I want my money back.
Upi ref no.[protected]

My I'd temporarily deactivated please open my ID 643851

I'm a simple and honest consumer. I ordered Rs.971 worth of stuff from Swiggy Instamart on 28/6/22 around 3PM and my order was incorrectly marked as delivered.

I DID NOT RECEIVE MY ORDER.

Moreover, I didn't receive a single call from the delivery person. I tried calling him but his phone was switched off.

I tried contacting a multitude of Swiggy's customer service agents, who just kept closing the chat without actually resolving my issue.

One simple phone call with the delivery agent or a check by his immediate superior would've resolved this issue. I kept trying for more than 6 hours for the issue to be resolved and to atleast get my money back but to no avail.

I AM REQUESTING A REFUND.

Please give me back my money. I do not wish to make any purchases from Swiggy again. This has been a very disheartening and disappointing experience. You should not be cheating people out of their hard earned money. I would be happy to provide any further details regarding the order if my money can be dutifully returned. Thanks

Swiggy Instamart Order No.: #[protected]

I have purchased a multipacks biscuits but not only i received wrong order but the quantity and weight was not similar. Swiggy Instamart is cheating people do not buy the product from them. They do not have a customer care and will only assure you that your complaint is being processed. They cheat people

Dear Support,
I'am requesting many time through google form for super zone add in my swiigy de id, But till now no any update provided me so please added super zone in my id due to many suffering for oroder and earning issaue.

MY REGISTER NUMBER-[protected]
SWIGGY DE ID-2053149...

Swiggy has to refund me 372 rs. which they haven't done so. I claim they have refunded. Even after so many conversations and mailing them my bank statement they still say me to contact the bank even if it's their problem to solve. Still, I contacted the bank and the bank also said that the money hasn't been credited. So now swiggy is also not cooperating nor returning my money. I have no option but to raise a complaint. I need my money back as soon as possible.

See june 13 of this month I ordered grocery from Instamart the order id[protected] after giving every details of the order history and after begging so many times there refund me 440rs actually I have to get 883rs but there are saying we can't help more then this but there said that next time it will not happen again with u and I said my money get block I need my money back means there are not agreeing with me saying only one word sorry means sorry nothing more than that word