Swiggy Complaints & Reviews

I have not cancelled my order and your delivery boy cancelled the order with self and take the Rs 1534/- grocery to his home and this is very bad service and I need the refund or my order delivery again.

Food ordered from Sanjos donuts using swiggy app. The item - blueBerry donut is bitter and caused throat irritation immediately. Totally unacceptable. Hence want to file a complaint on both Sanjos donuts and swiggy. Attaching the photos but have the food to test.

I placed one order worth 332 and had to cancel it later. However, I didn't get any refund.

I was shown while placing order that refund would be issued if cancelled within 1 minute.

But despite that, i didn't get any refund. Paid 332 without getting anything. Tried contacting Customer care, but they are not refunding as well.

Request you to please provide full refund as soon as possible.

Please active my id...1570421

My amount got debited but order was not placed on swiggy instamart and I dint recive a refund it's been a week

The delivery boy asked for payment and i payed him online but he said he didn't receive so not to create any problem as he was old i payed him cash and asked him to check properly and pay me back but he haven't paid me yet and i want my money back...even he isn't picking up my call

I have ordered Britannia multigrain bread but received Britannia brown bread and received raw banana's.. pls check the attached image...escalated the issue immediately.. order number- #[protected]

Few days back ill join swiggy ...still i can't receive my bag and t shirt so many times ill try to call but she's not received

Order I'd:[protected]
I ordered food from a restaurant via Swiggy It had some missing items regarding which I contacted Swiggy thrice and every time they left coversation. Screenshots are attachted.

Skipping the items from orderes intentionally, whenquestioned, just telling sorry and giving refund coupons

The delivery boy was not able to find the address so the Swiggy executive took me on a conference call and in front of him, the delivery boy started abusing me.

The Swiggy executive name was Pankaj Sharma.
Delivery Boy name - Swapnil Nawar mob no: [protected]

I ordered food on swiggy on 31/05/2022 afternoon around 1:15 pm and i also done the payment of Rs 208 for the same. But swiggy had cancelled my order with out proper intimation to me and i got a message stating that refund processed and will be credited in 4-7 working days. I asked the same to them and i asked them to refund amount immediately because its not my mistake and i also told them i don't any other money to order now, but they are not able to do that and while Iam discussing the same with them they forcibly closed the complaint without my concern. Without my mistake why do i have to suffer for food and why do have to park my amount at them.
My Name : Chakry Reg Mob No [protected]

I ordered a biryani but the biryani variety delivered was wrong. I asked for refund. The refund I asked to be put in a wallet which can be readily used. However, if I try to claim the refund, the wallet (which I came to know is swiggy money) is asking me KYC and further activation. I asked swiggy how the refund went to swiggy money when I have not activated it ?They do not have an answer. I asked refund to my source account. Now swiggy is refusing to do so.

How did refund go into an inactive swiggy money app?
Why is swiggy forcing me to access swiggy wallet ? Is this because they want to capture more data?

My Daily Minimum Gurantee not aded my I'd and a wrong action add my id

My account is suspended from last week so i request you to please activate my account ASAP..
Jameel

Order picked by delivery partner and Then he never moved while Swiggy team keep pushing me to cancel the order. Swiggy has many incident similar in past but because of their negligence they haven’t put any system in place to handle such issues. The company has been making consumer suffer due to their management doesn’t have a system in place. They need to be penalised for this.

I have given an order to Instamart. The Delivery executive was very rude. He was not delivering the items at door step and very harsh in talk. Kindly take appropriate actions.order[protected].

I ordered food from Swiggy on May 8, it was some fries, burgers and chicken nuggets. Buns of the burgers were completely soggy and the patty was cold and smelly and not properly heated. Not even able to chew it properly. Fries were cold. The chicken used in chicken nuggets literally smelled like it had been left out for days and were very old. My mother started vomiting after eating one piece of nugget just because she wanted to try it. I had to throw the whole food away because I was worried about getting food poisoning. I wrote the complaint to Swiggy customer care and I received a call from Swiggy Executive who got McDonald's Executive on call, after 10 minutes of conversation McDonald's executive said he can provide me a replacement or if I want a refund, I have to ask the Swiggy for it because it's a 3rd party things and Swiggy will initiate refund. On the conference call with McDonald's executive, Swiggy executive said she will tell her accounts team to initiate refund at the earliest. I had a feeling that they might refuse it later on so I asked her specifically on call because I know it must have been recorded, I told her if they are going to refuse the refund later on I'd rather take replacement right now but she assured me not to worry and her team will initiate the refund at the earliest. Then few days passed and I mailed them asking them my refund status and so they refused to make refund and honor their word. Now it's been almost one month and I am losing my patience. Their executive reply every Friday that they won't refund even though I have shared with them the screenshot of the call. I could have gotten the replacement instead of refund but THEIR executive said they will SURELY initiate refund at the earliest. This is not ₹100-₹200 order it was an order of almost ₹1000. It's my hard earned money. It makes me furious that Swiggy is refusing to honor their word. I have asked them to call me several times but still they keep copy pasting the same stuff. I want my refund at the earliest.

I have ordered 2 products in swiggy instamart.. I have received expired Aashirvaad aata. It is expired 20 days back. I really wonder how bad the quality check team in their mart. And how dare they can supply an expired product. And how do they keep expired products in their mart. This is really unfair. The order number is[protected]. Order placed on 27th May2022.

I ordered a pizza worth 321/- today. While i was waiting for the order, swiggy cancelled the order citing they tried to reach me multiple times. I received a message from swiggy that they are unable to reach at 2:40 Pm. I started to call at 2:41 Pm. Then they cancelled the ordered and also mentioned that no refund will be provided. I have not received any call from swiggy only the messages as mentioned above. Attaching screenshots. Order id:[protected]