Swiggy Complaints & Reviews

I have not received my weeks earnings on swiggy please resolve the issue my DEI ID : 1726044

Hello Team,

I had placed an Instamart order on Swiggy on the 10th of March, 2022. For some reason, the order was cancelled and I was informed that the amount would be refunded. I was provided a reference number for the same. However, I do not see this amount in my list of active refunds and I never received the amount in my bank account. I have tried contacting their customer care over chat 10 times and every time I get the...

I have ordered food in BBQ Nation coimbatore townhall branch. They delivered me rotten, foul smelling food. I have asked swiggy to take my order back and refund my money. All they did was giving me auto response that as per their policy they can refund 50% of the amount. I really wonder why would anyone still pay 50% for rotten meat. Already registered complaint againe this restaurant in fssai....

Order id :[protected] Order from bhagat halwai dayla bagh agra-282005 To destination MS market sarla bagh road. Order not delivered, no phone calls nothing but status shown "order delivered". proof of which is the recording of a phone cal.

Hi,
I ordered a midnight delivery of cake for my family member as a surprise.But as he was not home, I asked delivery boy to keep the order with the gate keeper .The delivery boy did not leave the order but marked the delivery status as "DELIVERED" .Now I have been chasing them for my order refund.No response saying that is not an active order .You should have contacted with in 5 hours time.

I ordered for Instamart Groceries, but haven't recieved what I ordered.
So I complaint to them and they asked to wait for 6 hrs and after 6hrs they are asking for more 6 hrs.
They are denying any compensation,
Plz help me.
My Order ID is[protected]

I have ordered from 99 bowls and the delivery is marked as done but the prder has not been delivered the delivery has been marked as delivered at 2:27 pm on 6th may but the agents entry at the security to the society is at 2:40 pm 6th may how can he mark the item delivered 10 minutes before even he entered the community. And when called back to ask the same to the delivery agent he harrased me and behaved disrespectfully. I spoke to customer care executives and also mailed to email support of swiggy but there is no response. Please help me with this situation i am left woth no choice but to approach consumer forum i hope atleast this forum will help me get a resolution

I placed my order at 12.00 for my younger brother

Order number[protected]

I placed it a near by restaurant which is 500 meters from my house
Delivery person picked my order at 12.15 and he completely vanished. Not lifting any calls neither from the customer representative who called them multiple times.

Is been more than 2 hours and he is starving. Is this why Swiggy is for .
Just to take hard earned money and make us starve all night .
Is this how you hire delivery partner?
If this would have happen to your family would they be happy?
If the food was for a person not well?

Hello,

I order food items from Swiggy on February 22, 2022, and the cost of the Food was Rs 655/-, but at the time of delivery, the Food packet was tampered there was spillage. The pack was not good and as per the instructions I have provided all the necessary photos but still, the Swiggy refused to provide me with a refund. The Food was totally spoiled and till now I am requesting a refund but they are not responding to my E-Mails. Please help me to get a refund for my order.
i contacted the below E-Mail addresses, but I am not getting refund and no response.

[protected]@swiggy.in, [protected]@swiggy.in, [protected]@swiggy.in, [protected]@swiggy.in,

Items are missing from my many orders from Swiggy Instamart and restaurants orders .no complaints have been taken seriously and no refunds are provided.
Chat with the customer care executive is very bad they don't reply time make your chat hold for hours and complaints are not solved.

I had joined swiggy last year, due to an accident my leg was injured and I was in bed rest. I couldn't participate or engage with swiggy delivery partner app and after one year (present date) as my health condition is good and I am capable of continuing the job, my account ID 1516915 has not been activated and I am not able to connect with any of the customer care representatives. Kindly do provide

I ordered food reveived very bad oil smell, cold food, hard uncooked kulchas raised issue no solustion its been 2 days

We ordered cake on the evening of 1 May 2022 (order no. #[protected], which was provided with a detailed address. the delivery boy called and wasn't keen on delivering the item and kept saying he is not local and would not be able to deliver if its too far. We gave him verbal instructions to reach the place along with sharing of the live location to make it easier for him to navigate. He kept stalling for a while and around an hour later we get message on the Swiggy app that our order has been cancelled. On calling Swiggy customer care they said the order was cancelled because we did not respond, but that was not the case. Also later we get the message saying the address was not deliverable after deduction of the order amount, which is very misleading as if the address is not deliverable, they shouldn't have have taken the order in the first place. The swiggy customer care gave us the compensation with a 50% amount coupon valid for 30 days. Their reasoning for it is that they had to compensate the cake shop for food wastage. Also the customer care weren't helpful and suggested to email them.
My point is it is unjust for me to suffer the loss because of the incompetency of the delivery person and the cake shop to deliver the item even after giving all the necessary details. The cake was for my cousins birth day which it never made to which ruined our celebration. And as far as food wastage is concerned cake is not perishable within hours and for all I know the delivery person would have taken it back to resell. I have all the evidence to prove my point including the call log, live location sharing and emails and their replies between swiggy customer care and me,
I found their behaviour fraudulent as the compensation was given in form of a 50 %coupon, which basically compels me to deal with this incompetent and fradulent service again which I do not want and also suffer the loss without any mistake of mine. I want my full refund in form of money and not in form o[censored]seless coupons.

Let me know if any further explanation is required.

I ordered from vango restaurant from Swiggy and pre paid for the order And after that the food was not delivered to me as I was not available with the phone as it was on silent mode. Now they are denying And not offering refund

Hi, Swiggy has deactivated my account without any notice and any specific reasons. I am currently using Zomato only.. can I reactivate my Swiggy account now.

Order I'd :[protected] in this order. Cutlets were missing. When I talked to customer care, they said to provide only coupon. I don't need coupon and i request refund to source account. But they denied and closed the chat after 1 hour of conversation. I need a refund for the missing item and 1000 rupees for wasting 1 hour of time and closing them without resolution. This is unfair of closing the customer chat without any feedback or resolution..

Hi my self Dr Anil. my friend book the order for me and the delivery boy said that your order location is wrong. They unable to provide the service and took the charge. The problem is the delivery address for customer and delivery boy is different. Swiggy says that, it's a technical issue and I wait for 1 hour and they didn't deliver and also took the amount

This was from Swiggy and I was being misguided by the Swiggy team about my order and it was told to me that my order would be delivered to me where in it was not in the restaurant cancelled me it’s so it’s not my fault that it cancelled and now I am looking for a solution but when I did that the customer care is not responding properly in the earlier one misguided me with false information

I had ordered 2 times from Belgium waffels and Mr Kishor Kumar was assigned delivery executive both time he was unreachable
And immediately after picking up order he was selecting ordere delivered

I called swiggy custome care for help but got no help thet were too unable to reach delivery boy

For both times but even they where unable to reach delivery executive

I request swiggy to initiate refund for both the order and take action against the delivery executive

Order id for 1st[protected] & order id for 2nd order[protected]

Thanking you

Siddharth

Simply they sending emails like this and not even providing the proper solution for expiry items. Swiggy instamart sending items near the expiry date.Very bad quality items and customer service response.

[protected][protected][protected]Greetings from Swiggy Stores!

I certainly understand your concern and apologize for the unpleasant experience that you went through with your last order.

We never wish to disappoint our valuable customers like you and definitely not the kind of experience we want you to go through. Hence I will surely highlight this issue to our vendor management team and will ensure that stern feedback is shared with the store so that such issues do not repeat going forward with your future orders.

With deep regret in regards to your order, we would like to inform you that we will be unable to initiate a replacement or a refund for this order. As much as I wish to help you regarding this, my hands are tied as we have to adhere to the prescribed guidelines.

Thank you for choosing Swiggy! Have a great day, and hope you are safe. Visit the app for more safety-related updates on delivery.

Regards,
Harish Rana
Swiggy Stores Support