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Swiggy Complaints & Reviews

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Updated: Feb 27, 2026
Complaints 5232
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654
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4578
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Swiggy reviews & complaints page 69

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K
Keshav4593
Jun 10, 2022
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I had received melted icecream in delivery and when i asked them for a refund or a replacement, they sent me a message saying would you like to receive money in swiggy wallet or source account?
And 1 min later they send a message and said please ignore the previous message 👍
This is new type of scam started by swiggy customer support….although they can compensate for the issue they won’t compensate.
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    Janani Gunashekaran
    Jun 8, 2022
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    I ordered 1kg Catla fish from Tender Cuts Kolathur store at Swiggy (Order number[protected]. But I received only 490g of fish. I have attached images of the package I received.

    Also the fish was bitter in taste. I’m so disappointed. You are cheating your valuable customer for ₹255.

    There is no proper response from Swiggy Support.
    Verified Support
    Jun 08, 2022
    Swiggy Customer Care's response     Hi there, we are sorry about your experience. Please write to us at [protected]@swiggy.in with the order ID, and we will have this checked for you.
    Jun 13, 2022
    Updated by Janani Gunashekaran     Swiggy can’t even share their proper email id. And there is no proper response except for the apologies bot response.

    Do you cheat each person’s money and ask apologies to everyone.
    Aug 02, 2022
    Updated by Janani Gunashekaran     Can I expect a reply from your end at least now?
    View replies
    Hello! I did raise this issue at [protected]@swiggy.in with all the details and proof. But I’m only receiving a bot response with apology which I’m not at all satisfied as you have cheated my money. I need a proper response with compensation for what I have faced.
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      C
      cap7ainskull
      Jun 8, 2022
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      So i had ordered the items shown in the images, but sadly one of the item the choco pie was not correct and was some cheese and spinach pie, as well as another chicken pie . Both pies were spilled and terrible looking as well as inedible. I had also ordered a pizza which came cold in Mumbai heat. I have ordered from this restaurant before and always had 0 problems swiggy is doing a horrendous job in the quality assurance
      Jun 08, 2022
      Updated by cap7ainskull       Also the order given late than the expected time
      Jun 08, 2022
      Updated by cap7ainskull       Delivery was*
      Jun 25, 2022
      Updated by cap7ainskull       Hello?
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        Adverb
        Jun 7, 2022
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        I ordered from swiggy, at around 7:30 and my money was deducted from my account twice but my order was not placed.It was for Rs 670 and now my account is debited by rs 1340.I want my money back in my account
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          M
          Mahendrakumar315
          from Ghaziabad, Uttar Pradesh
          Jun 7, 2022
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          I had placed order for 1 kg sweet(kaju katri) and recived different sweet(kalakand). I mailed as well as called Swiggy for order replacement. They denied for same and mentioned that they will share feedback with the restaurant.
          Jun 07, 2022
          Updated by Mahendrakumar315           Hi,

          I have already provided details under request number 15308417.
          Registered mobile no: [protected]
          View replies
          Hi Mahendra, we understand that you are disappointed about not getting the right assistance. Do share your concern with relevant details and your registered mobile number to [protected]@swiggy.in so that we can have this looked into from our end.
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            S
            sakthi sankar
            Jun 6, 2022
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            Address: Tnagar

            I had joined swiggy last year, due to an I'll health, I was in bed rest with respect to covid19 lockdown, I couldn't participate or engage with swiggy delivery partner app and after one year (present date) as my health condition is good and I am capable of continuing the job, my account ID 1524896 has not been activated and I am not able to connect with any of the customer care representatives. Kindly do provide
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              C
              cap7ainskull
              Jun 6, 2022
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              Spillage issue

              So i ordered pizza from my usual pizza place and the pizza had massive spillage issue, I contacted them via the app and the send me directly to mail. Then once i slow them the proof . They tell me no we can't give any form of compensation for it...
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              Ajkrishna
              Jun 6, 2022
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              Order number :[protected]

              Cockroach served in my food. Really unhygienic. Swiggy is irresponsible about these matters. Happening for the second time.
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                V
                Vivek398
                from Mumbai, Maharashtra
                Jun 5, 2022
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                Resolved

                Served Non-Veg Food at place of Vegetarian Order

                I have ordered through Swiggy Order Number[protected], Order was 1 - Non-veg Tandoori Momo and 1 Veg - Steamed Momo.
                Restaurant sent me Non-veg Momo steamed which i ate as i am a vegetarian and ordered veg one for myself, I have highlighted the case to Swiggy support but all they were offering were just apology, I already shared the photo's via swiggy chat support team.

                I want to sue Restaurant as they hurt my sentiments...
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                S
                Sourik!@#123
                from Mumbra, Maharashtra
                Jun 4, 2022
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                Address: Sec 44a Seawood Navi Mumbao

                I have not cancelled my order and your delivery boy cancelled the order with self and take the Rs 1534/- grocery to his home and this is very bad service and I need the refund or my order delivery again.
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                  uttheja amara
                  Jun 4, 2022
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                  Food ordered from Sanjos donuts using swiggy app. The item - blueBerry donut is bitter and caused throat irritation immediately. Totally unacceptable. Hence want to file a complaint on both Sanjos donuts and swiggy. Attaching the photos but have the food to test.
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                    R
                    Raja Kedia
                    Jun 4, 2022
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                    I placed one order worth 332 and had to cancel it later. However, I didn't get any refund.

                    I was shown while placing order that refund would be issued if cancelled within 1 minute.

                    But despite that, i didn't get any refund. Paid 332 without getting anything. Tried contacting Customer care, but they are not refunding as well.

                    Request you to please provide full refund as soon as possible.
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                      V
                      Vishnu dattaram gawade
                      Jun 4, 2022
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                      Address: Umesh nagar dombivali

                      Please active my id...1570421
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                        S
                        Shilzzzzz
                        Jun 4, 2022
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                        My amount got debited but order was not placed on swiggy instamart and I dint recive a refund it's been a week
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                          S
                          Shivani Pathak08
                          from Jaipur, Rajasthan
                          Jun 3, 2022
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                          The delivery boy asked for payment and i payed him online but he said he didn't receive so not to create any problem as he was old i payed him cash and asked him to check properly and pay me back but he haven't paid me yet and i want my money back...even he isn't picking up my call
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                            N
                            Nagarkritika
                            Jun 2, 2022
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                            I have ordered Britannia multigrain bread but received Britannia brown bread and received raw banana's.. pls check the attached image...escalated the issue immediately.. order number- #[protected]
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                              M
                              MAHE MATHI
                              Jun 2, 2022
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                              Few days back ill join swiggy ...still i can't receive my bag and t shirt so many times ill try to call but she's not received
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                                V
                                VIRENDRA JARWAL
                                from Pune, Maharashtra
                                Jun 1, 2022
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                                Order I'd:[protected]
                                I ordered food from a restaurant via Swiggy It had some missing items regarding which I contacted Swiggy thrice and every time they left coversation. Screenshots are attachted.
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                                  D
                                  donapaul09
                                  from kochi, Kerala
                                  May 31, 2022
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                                  Address: kakkanad
                                  Website: instamart

                                  Skipping the items from orderes intentionally, whenquestioned, just telling sorry and giving refund coupons
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                                    V
                                    Vikram9990
                                    May 31, 2022
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                                    The delivery boy was not able to find the address so the Swiggy executive took me on a conference call and in front of him, the delivery boy started abusing me.

                                    The Swiggy executive name was Pankaj Sharma.
                                    Delivery Boy name - Swapnil Nawar mob no: [protected]
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