Swiggy Complaints & Reviews

I ordered from instamart swiggy and made the payment from Google Pay. The payment has been debited from my account and Ive received the message from my bank account. But instamart has not placed the order neither it shows any order history.

Such a fraud company, I ordered rockin roll from pizza hut on 24th may, when the delivery came... I received chicken pasta... I called the restaurant but they didn't picked up, I complained about it to swiggy customer care... Those people are so disrespectful without solving my problem, they closed the chat seconds after taking about feedbacks and stuffs... Which are basically of no use... Tho it was just 150 rs, but these guys didn't even tried to resolve my issue or ask me if I can get a compensation or replacement or something.

My order has not delivered but i received a message saying order delivered.when i tried calling the delivery executive he didnt pick it up and then blocked my number. i made a online payment of worth 265 rs. Kindly look into it and PROVIDE MY REFUND AS SOON AS POSSIBLE.
also, this is the second time this has happened, now i have to say that the swiggy is not safe anymore.
i am attaching the screenshot of the order that i did and also my phone call logs in which i called him about 10 times. The name of the delivery agent is vishal jatav and his number is [protected]

Hi om here, i try to order food from swiggy, money deducted but order didnt place, and also there’s no customer care or helpline number in app

My order no is[protected].I received food from Wow Momo, but the food quality was not good. Received burger without bun and there was weird smell from the food. If I would have consumed the food, it would effect my health, I could fall sick after having the food. I want refund as I could not have the food.

Dear team

Have received the ordered cake in a very pathetic manner wherein the cake is completely destroyed, picture of the same is attached for your ready reference.

Moreover while raising the issue on the chat and mail, they have just noted it down as a feedback, however just a feedback will not solve my problem.

Have spend 846 on this order and its a complete waste.

This is really not expected out of Swiggy.

Request you to kindly help me with the refund for this order.

Looking to hear a positive resolution on the same.

A screenshot of the order and the picture of the cake is attached for your ready

My name is sumit nirmal my contact no is [protected] i m employee of swiggy delivery company i have a employee last 3 yrs my swiggy id is 729240 have been blocked without any intimation and then im visit so many time in swiggy hub office no one help go me i have resqest to consumer complaint office do something helps to me my swiggy id was to reopen other wise i will do tweet also give an griveance to swiggy im alone in my family to earning i dont have any job please helps to me reopen my id

I had ordered food from Restaurant The chef located in katni MP, through swiggy, First i emphasised that quantity is too less as per the price, as it was 1.75 pieces of potato for Rs. 255 and it was no where mentioned in in the menu that 2 pieces will be provided then I contacted swiggy to take this order back and give the money back so they insisted that kindly please coupon of Rs 39 then i tried to touch the food but it was completely raw...

Order #[protected]
Order Date 17/05/2022
Order Time 09:40PM

I contacted the customer care (chat) once the ETA was over. I was informed that the delivery partner is on the way and will be delivering shortly. After about 4-5 mins the customer support executive informed that the order had been delivered. I did not receive the order and immediately responded to the customer support executive informing him about it. They tried calling the delivery partner, but he didnt respond. I was asked to contact the delivery partner. I did it, but no response from the delivery partner.
Thereafter, I got the most bizzare reply from the customer support executive, stating that I needed to send an email for this issue and expect a reply within the next 10-12 hours. Seriously ! This was unbelievable.
Further, i called up the customer care centre, explained the whole situation and got the same reply. It was quite unbelievable that Swiggy expects a customer to wait for their response for 10-12 hours in such cases, where the order has not been delivered but updated in the app as delivered. If I want to have a product now, what's the point of getting it (or rather a template response) after 10-12 hours ?
Note- A similar situation took place in the afternoon, today itself (Order #[protected], where wrong items were delivered. The customer care couldnt do anything. The email support team shared a template email. I was only assured that a STRONG FEEDBACK has been forwarded to tue concerned department so that such instances are not repeated in the future. I couldn't get what i had ordered nor did i receive the refund for the same. I dont think you've learnt from the previous issues.

Observation - your handle is named as SwiggyCares. do you really CARE ? There is something not correct going on inside your company.

I made an order for food on swiggy, the amount was debited from my card but the order was not placed.This is the second time such thing has happened.They do not have any costumer helpline number. I got a number off the internet, when I placed a call I got to know that it was not in service.Quite unexpected from such a giant startup.

I am unable to login to swiggy application with my registered mobile number [protected]

Getting an error message as a mobile number has already been used in the last 6 months.

All my payment methods are registered with this number and I have tried uninstalling and reinstalling swiggy app and even I have performed factory data reset on my phone still the issue is same

Requesting you to please fix...

I have ordered few groceries and scheduled at 2pm delivery. Delivery agent made a call and said order already delivered at 12 pm. Checked with family members and made a call to agent, he said he is coming. I didn't receive my order but marked as delivered. I was not at home so am not aware of it, I raised a complaint against it, got a response saying after 24hrs they can't do any action and closed the ticket. I neither got a refund nor the...

Hi, Someone else using my gmail id to their swiggy account. His/Her name is Celestine Marian.
Delivery address:
No 741 Bharathidasan Nagar 10th Street Alapakkam Porur
Bharathidasan Nagar, Porur, Chennai, Tamil Nadu, India
Chennai. He/she is Using my Gmail "parveenbanu1997.[protected]@gmail.com". I'm getting emails from swiggy like "your order delivered ". Because of this I'm not able to use my gmail to open swiggy account...

Swiggy has deactivated my account. I am a swiggy super and paid 999 for 1 year membership and it still has 11 months remaining. I want refund for the swiggy super charges as i have send 4 emails requesting to re activate my account as they told me clearly that my account is permanently suspended.I also requested them to give the reason for suspending my account but they don't have any reason to say the same

Email id- [protected]@gmail.com
Mobile No- [protected]

Account

I ordered food at 11:30 and generally restaurants close at 12 so my order was not delivered by 1220 I checked in Swiggy they said my order is delayed by 15 20 minutes but after waiting for one and half hour I texted Swiggy again and then in the end they are saying the delivery partner couldn’t pick up the order it’s not just from one restaurant I ordered two different items from two different restaurants both did not get delivered by the time I got to know that my food is not coming all the restaurants are closed and I am sleeping empty stomach.

Swiggy sent me wrong food parcel twice a time on my last order. As for apology, they gave me a coupon code of INR 193/- which is vaild for 30 days. Today I've used that coupon in one of my order. After placing the order within 5 mins, it says that your has been delivered. I was shocked to this, I immediately called the delivery executive..he told that some Punjabi boy came and recived my order by paying the rest of the amount of 40/- rupees. I called in swiggy customer care service and we did a conference call but that Punjabi boy who picked my order didn't speak anything on the call. I don't understand how could that delivery executive gave my parcel to any other person without checking the account name and number. It's a complete case of theft and falsehood. I feel terrified that someone else can see through my data, where that person used my order ID and he even get the parcel.

I have placed an order with swiggy instamart with order id:[protected]. I paid for all the items but, I have received all the damaged items. When I just contacted them, they are saying some false reasons and not even providing me the replacement or refund. Paying for the items and receiving all damaged items has made me to beat huge losses and to starve without having food whole night. This is very atrocious. My email: c.[protected]@gmail.com

Swiggy deactivate I'd no. 1947906

I ordered burger combos from burger King and i not received Pepsi in combos

I am being forced to pay twice for a single order due to which i am unable to use my Swiggy account because unless i make the second payment, i cannot order anything. Kindly help in getting the issue resolved.