Swiggy Complaints & Reviews

Hi I have ordered from instamart, payed through Google pay, my account has been debited with the amount but onswiggy it is not shown as transaction history and also order has not been placed, no history regarding the order is seen on the application

We had order 2 portion Pulao at 1:30 pm .But it delivered at 3:20 pm with pathetic food quality as pulao by totally dry.The food was totally cold.
The Restaurant was KASTURI BARRACKPORE
Delievery Staff- KUSH CHAKRABORTY

Hello this is akhil my swiggy ID is : 1925813. I have being not receiving my payout from 2 days of dates April 22nd and 23rd. Even after reporting my issue there is no response from swiggy. I kindly request you to process my problem since I am in need of my payment.. after reporting my issue my issue is being closed without getting it solved. Do solve this issue

This is a query regarding an order from Instamart. I ordered "Nandu's classic goat curry cut" but the quality was very bad and there was a rancid smell. This is a health hazard and I'm not sure how Nando's and Swiggy absolutely have no regards for the customer's health. Can you please look into this and issue me a refund at the earliest?Â

P.S: Please avoid buying meat, especially from Nando's, on Swiggy Instamart. Location:...

Hi i made a payment to swiggy instamart thru phone pe coz that is my usual mode of payment. However I recieved the message that the amount has debited from bank's end but since there is no order in the swiggy instamart app that means they made either a fraud on the app with their phone pe id or there is some issue. The UTR number is[protected].Can you please help in getting the amount refunded. I have already sent a complaint to swiggy and i have got a ticket opened with them. I have never faced any issues with phone pe with delivery apps and this is the first time im facing one. Kindly help out. My ph no is [protected]. N its registered with the bank.

I order on swiggy instamart. Order no.[protected]. My rasmalai pack seal was open, rasmalai was fully frozen, rasmalai already eaten and box was damaged totally. When i check with delivery agent Roushan chowdhary - [protected], he was abusive.
Pathetic service by swiggy. Without checking they deliver bad quality.

No response from swiggy, very worst and respectless earning. Registered mobile number [protected]

My payment was done, but my order was not confirmed and my amount also debited.

Every time I place an order on instamart the payment has to be done multiple times as the swiggy payment system doesn’t recognise the transaction but the amount gets debited from my end and then I have to wait for 2 weeks to get a refund. Why is this happening?

I placed an order on 3rd of april ( order #[protected] for ₹352, the payment had to be made twice as the swiggy payment system couldn’t detect the 1st transaction even tho it was debited from my a/c, then customer service asked me to wait for 5-7 days and today being the 22nd of april I still have not received my refund.

I contacted them on the 6th day and I was promised within 2 hours I will receive my refund but nothing was done, then I contacted them on the 7th day and again I was asked to wait for 24-48 hours. It’s been 19 days today how many more days should I wait? Other apps provide instant refunds and why is that swiggy is not doing the same even tho it’s an error on their end.

I have reached out to the customer care executives daily since and explained the same situation multiple times and got scripted responses like “we apologise” etc. but my issue remains unresolved.

I was asked to share my bank statements to prove my claim, which I’ve sent to the email id provided by Swiggy. Forget a response, I have not received an acknowledgement of the email I sent including bank statement which is private information.

I am not sure if they would even bother to reply here as I think they have lost all sense of customer service, all they do is sugarcoat their automated responses.

I suggestion all be very very cautious dealing with swiggy. I have decided not to use instamart, unless adequately compensated not just for the refund, but also for the harassment I have been subject to.

I have sent them a screenshot of everything I’ve mentioned here including the fake promises made by their executives daily, but they are least bothered I guess. This is looting.

Sir please help me my account is temporarily deactivate please help me

I did my payment on ordering from swiggy instamart, 272 rupees deducted from my gpay account but the app is showing no order placed...

I had ordered 3 items from swiggy, the order was placed successfully and I had done the payment too, the delivery guy marked the order delivered, whereas I haven't received it yet. Kindly deliver the order as soon as possible, I had fixed the slot, but the order is 1 week late already. Kindly do the needful ASAP. Either deliver the products or do the refund but take action immediately.
Order number :[protected]

First they delayed my order without informing me and when i report the issue they offer me 34 rs coupon and my order was delayed by nearly an hour and when i ask to talk with their supervisor he isn’t available they said and then they delivered in 1 hour 20 min later when i ordered my food and they delivered wrong food item and then i went to swiggy to conplain and talk to agent they didn’t connect me to one instead of that they told me to wait 6-8hours till we emailed you

Hi i am salman kazi from belgaum karnataka i want to change the timing of my shift from full time to part time my id number is 1957114 part time timing 7-00 pm to 11-00 pm

Dear SIR

SUB : REFUND FOR MY ORDER PLACED WHICH WAS NOT DELIVERED

This is to inform you that I have ordered kwality walls ice-cream through SWIGGY on 17/04/2022 . I have selected the address from swiggy app which has already been saved.

The first order no was order[protected] which was cancelled by your delivery partner since he was not able to find the location.

I called your customer care no and the customer care person told me that she will put a replacement order order no[protected] . But I clearly mentioned her to call the new delivery partner assigned to be sure with the address. But the same thing happened that this partner also couldn't find the location and he cancelled the order.

No new address was given

I wanted the delivery on the address given while ordering.

Please look into this matter seriously and make my refund immediately befor I take any stern decision .

The address provided by me is been attached (screen shot).

I have ordered 8 items worth Rs 522/- but i received the wrong order. I raised an issue twice but there wasn’t any solution given from Swiggy.
My Order id :[protected]

Plz change my shift timings I want to earn more money iam not satisfied with current shift timings swiggy delivery id:-1940373

I ordered liquor from swiggy wine section . The amount got deducted but order was not placed. I tried it 5 times, 4 times through phone pe and once through net banking. Through this INR 1850 got debited from my account but everytime order got failed. Not I haven't recieved my money back from swiggy, they are not even responding. I want my INR 1850.

I have ordered lunch from swiggy near from my home due to technical issues in swiggy app the delivery partner reached at different location and called me I guided him about my address he again called me and stared talking to me like he is my boss that keep the phone and keep on hold till I reach your location or come and collect the same from me he was very rude I called to swiggy customer one fellow tried to solve my issue and in between...

Hi I am Aman Singh I am A student do work in swiggy for paying my fees but they haven't given my last week payment so i was worried and filled g form but no one answered the payout was not given of the week 4th April to 10th April please help me with this i have to pay my fees that's why I am working in swiggy. Please help me.