Swiggy Complaints & Reviews

I ordered one plate of Chicken Pakoda and one plate of Pander Pakoda from New Kalika restaurant through Swiggy on 29th April 2022 at around 6:30 pm. The Chicken Pakoda was stale and I had to dispose of it. Swiggy refuses to help. I lost my hard earned money.
My mobile number is [protected]. My order no is[protected]

I ordered rasmalai from swiggy delivered food was odour was very bad with foul smelling with lumps on it and taste was very worst dirt.

Order id :[protected]

I have ordered food below
4 mutton biryani
2 egg biryani
3 set chicken fry for a total amount of 1554. But I have received only 2 egg biryani worth 270 and it was hectic to chat with customer service so long for return my money back
No more swiggy!!

I orders some items from swiggy and the delivered food was spilled and spoiled so bad and when i showed them thisa issue the are not giving refund and insisting me on a coupon code.

Order #[protected]

what is the use of coupon code for me as i wont be using swiggy again

[protected]@gmail.com

I orders some items from swiggy and the delivered food was spilled and spoiled so bad and when i showed them thisa issue the are not giving refund and insisting me on a coupon code.

Order #[protected]

what is the use of coupon code for me as i wont be using swiggy again

I had ordered from Royal India Restaurants Park Circus and somehow did not notice that the address was my home address. I am in Salt Lake and need to catch a flight and want to take biriyani for my kids but when I requested Swinggy to kindly change the delivery location to my office address with extra payment they did not help rather forced me to cancel and took the entire amount with delivery charges 928 INR.
The delivery partner Uttam Kumar refused to deliver at salt lake and was not reachable.
The customer care forced me to cancel the order without a refund (928INR)

Please look into it urgently and kindly provide a solution
Manideepa Dutt #[protected] /[protected]@gmail.com

On 28 April 2022, I placed an order on swiggy of amount 738 my money was deducted from my bank account but the order was not placed and there is 0 refund in the active refund bar. Please help me to get my money back

I placed an order in Swiggy. After waiting for 50 mins, I received a call from delivery agent asking for address. I mentioned the correct address while placing order. While I was giving directions how to reach home, he said, "I am aware of that location. Are you gonna pay for my petrol? I am not gonna deliver you the order. Do what ever you want." Then, he cut the call.

It was such a pathetic experience from Swiggy.

Sir my account has been temporarily deactivated for not wearing Swiggy t shirt and bag.. Now it's been more no. Of day for suspension which is 1 day.. So, please kindly activate my account for joining work as my t shirt and bag have been bought..

Experience relates to the behaviour of the swiggy delivery man today 25th April'2022. I was shouted upon, threatened along with my old parents & my wife by this swiggy delivery executive by the name of Anil. He seemed to be drunk, definitely looked intoxicated & high.

He seemed so aggressive that he could have physically assaulted me including my old parents & my wife. All o[censored]s including my neighbours tried to pacify him but he definitely did not seem to be anyway human.

When the issue was raised with customer support team- Krishna was the name of the Customer support staff, he also did not seem to be supportive. Though he said he would connect the call with his manager, the manager seemed to be extremely busy to come on the call.

Hello Sir/Ma'am, my Swiggy delivery partner app is temporarily deactivated I had to leave the city and went to my town for my grandfather's funeral now I came back I want to continue being swiggy delivery partner. DE ID - 1688680...

Hi I have ordered from instamart, payed through Google pay, my account has been debited with the amount but onswiggy it is not shown as transaction history and also order has not been placed, no history regarding the order is seen on the application

We had order 2 portion Pulao at 1:30 pm .But it delivered at 3:20 pm with pathetic food quality as pulao by totally dry.The food was totally cold.
The Restaurant was KASTURI BARRACKPORE
Delievery Staff- KUSH CHAKRABORTY

Hello this is akhil my swiggy ID is : 1925813. I have being not receiving my payout from 2 days of dates April 22nd and 23rd. Even after reporting my issue there is no response from swiggy. I kindly request you to process my problem since I am in need of my payment.. after reporting my issue my issue is being closed without getting it solved. Do solve this issue

This is a query regarding an order from Instamart. I ordered "Nandu's classic goat curry cut" but the quality was very bad and there was a rancid smell. This is a health hazard and I'm not sure how Nando's and Swiggy absolutely have no regards for the customer's health. Can you please look into this and issue me a refund at the earliest?

P.S: Please avoid buying meat, especially from Nando's, on Swiggy Instamart. Location:...

Hi i made a payment to swiggy instamart thru phone pe coz that is my usual mode of payment. However I recieved the message that the amount has debited from bank's end but since there is no order in the swiggy instamart app that means they made either a fraud on the app with their phone pe id or there is some issue. The UTR number is[protected].Can you please help in getting the amount refunded. I have already sent a complaint to swiggy and i have got a ticket opened with them. I have never faced any issues with phone pe with delivery apps and this is the first time im facing one. Kindly help out. My ph no is [protected]. N its registered with the bank.

I order on swiggy instamart. Order no.[protected]. My rasmalai pack seal was open, rasmalai was fully frozen, rasmalai already eaten and box was damaged totally. When i check with delivery agent Roushan chowdhary - [protected], he was abusive.
Pathetic service by swiggy. Without checking they deliver bad quality.

No response from swiggy, very worst and respectless earning. Registered mobile number [protected]

My payment was done, but my order was not confirmed and my amount also debited.

Every time I place an order on instamart the payment has to be done multiple times as the swiggy payment system doesn’t recognise the transaction but the amount gets debited from my end and then I have to wait for 2 weeks to get a refund. Why is this happening?

I placed an order on 3rd of april ( order #[protected] for ₹352, the payment had to be made twice as the swiggy payment system couldn’t detect the 1st transaction even tho it was debited from my a/c, then customer service asked me to wait for 5-7 days and today being the 22nd of april I still have not received my refund.

I contacted them on the 6th day and I was promised within 2 hours I will receive my refund but nothing was done, then I contacted them on the 7th day and again I was asked to wait for 24-48 hours. It’s been 19 days today how many more days should I wait? Other apps provide instant refunds and why is that swiggy is not doing the same even tho it’s an error on their end.

I have reached out to the customer care executives daily since and explained the same situation multiple times and got scripted responses like “we apologise” etc. but my issue remains unresolved.

I was asked to share my bank statements to prove my claim, which I’ve sent to the email id provided by Swiggy. Forget a response, I have not received an acknowledgement of the email I sent including bank statement which is private information.

I am not sure if they would even bother to reply here as I think they have lost all sense of customer service, all they do is sugarcoat their automated responses.

I suggestion all be very very cautious dealing with swiggy. I have decided not to use instamart, unless adequately compensated not just for the refund, but also for the harassment I have been subject to.

I have sent them a screenshot of everything I’ve mentioned here including the fake promises made by their executives daily, but they are least bothered I guess. This is looting.