Swiggy Complaints & Reviews

On 27th March 2022 around 1:00am we had ordered food from this restaurant called Desi Chinese through Swiggy.
Our amount was deducted from the account and in the app it showed as food delivered. On the contrary we had not received the order. Almost an hour later when the food did not arrive we tried calling the delivery man. His phone appeared to be switched offf. Immediately we went to the chat option and complained it through the app. The customer executive just apologised for the service and said he has boundaries and limitations hence can not provide a refund.
Its absolutely unacceptable as we starved the entire night because it was really late and no other restaurant was open at that time of the night. On top of that our money was deducted and customer care executive were unreachable over call.
Very pathetic service @swiggy can't believe how the customer care executive who chatted with us refused to provide refund and said we will take your feedback and try to improve. Also we mailed them and there wasnt any response or none of the customer executive got back to us.
We are yet to receive the refund.

I had some two thousand bucks in my Swiggy wallet and now Swiggy has deactivated my account saying the account has many issues raised and now not responding to my complaints. If asked when will the account will be activated it’s not giving any proper clarity.

Dear sir/Mam
My self bhavik .my swiggy de Is is[protected] and my hub location is (sec-17 sarhol, gurgoan) I am working as a delivery boy in swiggy. I had raised a ticket regarding change of my shift but you guys are not responded. I raised many ticket, try to contact you on Facebook but every time you said that their is no vacancy or you guys are not Give any response regarding the approval or rejection of my shift. Firstly you gave me a wrong shift you convert my shift as full time(7 am to 5pm) . I am a college student how can I manage both the work at same time. I requested you to please change my shift. This is the only source of income I have. I requested you to change my shift. I want part time shift( 07.00pm to 12.00pm)

My self bhavik, I am working as swiggy delivery boy. My de ID Is[protected] city (gurgoan). I had raised a ticket regarding change of my shift. I got a confirmation call from swiggy but they gave me some other shift which I don't apply. I fill many de form, writes many mail but they are not giving any response. Every time they just there is no vacancy. How is this possible if their is no vacancy then how they will join the new riders. They lied to me everytime. They just want the money which they take at the time of joining. I requested him to please change my shift as soon as possible.

To the Legal Team
I ordered something on 27th March in afternoon of rupees 699/-. I did payment online because there's no option for cash on delivery after sometime they mark my order as delivered but I didn't receive it. Now I'm talking with Swiggy Customer Support executive they refuses to refund my money back. I wrote 2 mails to Swiggy but they didn't revert me back, I'm attaching Files below. Please look into this matter.

It occurred on: 27/03/2022

I just want my money back that's it

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Saamarth Moses

Order Number:[protected]
Registered Email Address: [protected]@gmail.com

E-9, kiran garden, Uttam Nagar
Delhi
110059

To the Legal Team,

The issue that I have experienced was: I ordered something on 27th March in afternoon of rupees 699/-. I did payment online because there's no option for cash on delivery after sometime they mark my order as delivered but I didn't receive it. Now I'm talking with Swiggy Customer Support executive they refuses to refund my money back. I wrote 2 mails to Swiggy but they didn't revert me back, I'm attaching...

Hi sir,
I'm Ramesh,
swiggy delivery executive id 30049,
mobile number [protected]

Issue:-(1) actually customers two order placed but first order amount paid, this order received another delivery boy, but customers not reachable through, this order cancelled,
(2)second order COD Order, this order my received, I'm reached at delivery location, this order handover to customers, but This COD order, I'm asking to Please given me money but customers not given the money,
(3)customers answering :- I'm already paid first order amount but that order automatically cancelled, amount not refund, this order amount not given to me, this customers answering
(4) CC team after 20 minutes this order cancelled,
Customers taken by order not given the money, I'm asking so many times
but customers not given the money, after order cancelled, I'm live it, this issue, I'm return come back .after one month issues, now my I'd is deactivated, customer not a genuine issue, this issue fake issue raised to customer, please sir active my id 30049, thank you.

Hey my self bhavik and I am working as a swiggy delivery boy. I had raised a ticket regarding change of my shift but they didn't gave any response about the approval and rejection of my ticket. Firstly they gave me wrong shift and now everytime they just say there is no vacancies. If there is no vacancies then how they join the new riders. The only thing they just want is the deposited money which they take at the time of joining. They didn't care about their old riders. I requested them to plz change my shift. I am not able to complete my shift because of my studies. I want night shift part time(07pm -12pm)

My name: Bhavik
My de ID is: 1865292

My self bhavik, my de ID is 1865292. I had raised a ticket regarding change of my shift timing but there will not give any response regarding this. Plz help in changing of my shift

Hi sir,
I'm Ramesh
swiggy id 30049
mobile number [protected]
my id is temporary deactivated, please active me my id, any issue I'm not repeat this type of issue, please sir active my id,
this issue fake customer mail through my id is deactivated, 100% fake customer issue through my id is deactivated, please sir active my id 30049,
I'm joining on 16 December 2016, total experience 5 years 3 months,

27th March 2022: I raised a services request for pickup & delivery through Swiggy/Genie application at about 3'40pm AFTER paying my store 520/- for 2kgs raw chicken & paying for the delivery services in advance through Paytm.
Swiggy/Genie delivery guy Shiv Pal [protected] accepted the pickup around 3'45pm & took roughly 10mins to reach the pickup point & picked up my already paid stuff & cancelled the order from his app THEREBY switching...

Account suspended without my knowledge. I have swiggy one membership, bank details saved

I am working in SWIGGY Delivery partner from the beginning at my local area since 3 years. But my I'd is deactivated temporarily. I request you to activate my I'd . I didn't do any wrong thing. So please judge me and give me a chance to do work again in your company.
Dear sir in our nabadwip city there is no swiggy hub and our swiggy fet manager is not help me to reopen my id. and also there is no swiggy connect form in our delivery partner app.
Please kindly help me thank you sir.

Name - Bijay shil
Id 1043602
City - Nabadwip
Location - Ramsitapara

Swiggy is responsible for providing bad Quality / stale and unconsumable chicken from his vendor
Chicken provided was neither packed
Properly and over that I was charged for packaging
And it was really bad quality, waste chicken quality and not able to consume
After cooking for hours it’s still tasted rubber and awful
If a serious offence from Swiggy to list these type of vendor ( saleem chicken corner Vasundhra Ghaziabad)
Please make urgent intervention and refund. ASAP
Devashish

My id got disabled, i had 185 in my swiggy wallet, they disabled my account, im unable to log in, i also bought swiggy one membership, they suspended my account without any reason,...

Worst app ever, they suspended my account just after i bought one membership, they are literally looting consumers

My swiggy account is suspended. I don't know ehat is the reason. I stand for my rights. Kindly help revive my account.

I have tried placing orders on swiggy instamart and for four times the amount was deducted but the order wasn’t placed. And no refund was provided for either of the failed orders.

Name - Bijay shil, Mera zone - Nabadwip
Id - 1043602

Dear Sir medam
Mei swiggy 3 year se kam karta hun Jab Se Mere City Mein Aaya.

But Mera ID temporary deactivate ho gaya hai.
Kripya Karke Mera ID Open kar dijiye.

Mere dwara Koi galat Kam Nahin Hua Hai

Mere dwara koi bhi galat kam Hua Hai To jaj karke mujhe aur ek mauka dijiye kam karne ke liye 🙏

Advance Thank you

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I have ordered the food at 7.55 pm via swiggy and order was accepted by Punjabi Dhaba and expected delivery time was 33 minutes. At 8.45 pm i called restaurant they told will deliver the item you have to wait.and the same i checked and chat with swiggy they told your order is still preparing wait for some time. Again at 10.15 order was not delivered.and still midnight item was not delivered.
Check my chat with customer care. All in vain.

It occurred on: 18/03/2022

Swiggy has to compensate .for not delivered the item . and forcing a customer to cancell the item .
They should not have accepted the order. And awaited till mid night for delivery of item. And today the next day of my order also I found in app that the item is still prepared and shortly delivered. I have paid full amount but still order is pending to deliver at late mid night 1.30 pm, How they give service to customers is the example learned in my life . The worst ever service by Swiggy.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I have attached all necessary documents, please go thru, kindly compensate and full refund of amount.

No reply so far and complaint closed .