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Updated: Feb 27, 2026
Complaints 5232
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654
Unresolved
4578
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Swiggy reviews & complaints page 76

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S
Susheel667
Apr 11, 2022
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Address: E-1 , 784 , Gali no 19 , 4th Pustha , Sonia Vihar , New Delhi
Website: Consumer complaint

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I have ordered to home address Sonia Vihar to Subway and after 45 mins, I got a call from delivery boy, that where I have to come, I tell them that you have my address, so come to my address but they said I have a bicycle, so I can't come and then after I got a call from swigge and they cancelled my order and they said I can't refund you...is this service give swigge ...I can't understand

It occurred on: 11/04/2022

Yes offcourse

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Susheel Kumar

Order Number:[protected]
Registered Email Address: [protected]@hotmail.co.in
View replies
Hi Susheel. We request you to email us through the help section of your app or to [protected]@swiggy.in with relevant details and images and they will check your case history in detail and revert with a resolution.
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    S
    somthing new
    Apr 11, 2022
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    Swiggy Meat delivery is pethatic. They don't follow any SOP. order twice from different vendors first ( Fresko Choice) one they delivered expired chicken and Liver( which had heart and intestine) both I have through away. Didn't recieved any refund also doesn't seen to have taken action against the vendor. Second ordered Meat, which was full of Soup bones. raised issue but no refund again. On top of that we have to elobarete issue multiple times to their chat executive.
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      G
      Guru1985
      from Mumbai, Maharashtra
      Apr 11, 2022
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      Website: Swiggy.in

      Delivery veg momos instead of chicken momos. And even after providing with photos there was no help received from swiggy. Disappointed.
      View replies
      Hi there, we are sorry for your trouble. Do share your concern with relevant details and your registered mobile number to [protected]@swiggy.in and we will be happy to make amends.
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        M
        Mgg988
        from Mandi gobindgarh, Punjab
        Apr 10, 2022
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        The agents promised 50rs coupon twice but still suffering to get it and it's been 5 days... Also the price of a product is showing 456rs whereas actual price is 28rs
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          A
          ashok.mariyala
          from Hyderabad, Andhra Pradesh
          Apr 10, 2022
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          Order ID:[protected]
          For this order, your support team has given coupon GOODWILLT275 worth Rs. 275. The given coupon is not working.
          I am sending emails regarding this issue 60+ times. But no one is responding. I don't know how many times I need to send emails regarding my issue.
          It's already 13 days. Still, my issue is not yet solved. I contacted your escalation team, chat support team, social media support team, and email support team no one is responding. Is this what Swiggy standards are?

          Really very very worst support team and cheating customers.
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            R
            Remya0908
            from Ernakulam, Kerala
            Apr 10, 2022
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            Fraud By Delivery Boy and No Proper Response From Customer Care

            Date of Incident - March 19, 2022
            Order Number[protected]

            Description -
            I have used Swiggy Genie to buy a Utensil in which clear instruction was given to Delivery Boy over call and he have fooled by providing the wrong information, I ordered for a small utensil and he have delivered a large one which is of no use.

            The same moment i asked him to take it back and delivery boy denied it and...
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            Arka SahaTM
            Apr 9, 2022
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            I had ordered milk on 8th April, 2022 and the money of 38 rs was deducted from my account but the order wasnt placed. Even though they claim to have refunded the amount, I still haven't received it. They claim it would reach after 2 hours and also, they mentioned that its refunded and its now on the bank to make sure it comes to you. However, the bank mentioned that no RRN exists for this refund as mentioned by Swiggy.
            Please refund the amount
            View replies
            Hey there, sorry to know your refund is still pending kindly share your registered details to [protected]@swiggy.in and our team will have to check this for you.
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              R
              Rohan833004
              from Rudrapur, Uttarakhand
              Apr 9, 2022
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              Address: Rudrapur
              Website: Swiggy

              There is not refund my 150rs, firstly I ordered yesterday night and i wait 1:30 hours for my order then you said there is no delivery partner available they canceled my order and now they are also not giving my money back, i contact with my bank also they are saying there is not any refund is gived by swiggy, so where is my refund.. order id is[protected]
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                S
                sandipsarkar100
                from Kolkata, West Bengal
                Apr 8, 2022
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                Money deducted from Bank Account but not credited to Swiggy Money

                I tried to add money(Rs.210/-)to my Swiggy Money account on Saturday 2nd April 2033 at 8:46 pm. The money was deducted from my bank account but not credited to my Swiggy Money account. In spite of repeated reminders to the company I have neither received any response nor the above refund. It has been 7 days now. My email address is [protected]@yahoo.co.in...
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                Noushar Najeeb
                Apr 8, 2022
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                Address: Swiggy SNO, Pattom

                I am a swiggy DE in Trivandrum Pattom zone, Kerala. I have joined swiggy 6 months ago. They didn't provided me any rain coats yet. I came to the swiggy office in pattom, Trivandrum for getting rain coat. But each time they send me back by saying there is no rain coat available at the moment. They have charged me 550rs when I joined and also deducted 500Rs from order earnings.
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                  S
                  shifan08
                  from Coimbatore, Tamil Nadu
                  Apr 8, 2022
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                  Address: coimbatore

                  Hi,
                  I ordered some meat and twin birds fish pickle from swiggy meat stores. They delivered a local brand prawn pickle and when i raised complaint to return back the product, they said their policy is not allowing to do so. There is no return pickup available and we have to live with what is delivered though it is not what we ordered and paid for. Looks to be cheating
                  View replies
                  Hi there, it really distresses us to know you've received something that you haven't ordered. The support team should have assisted you better. In order to check the details and provide further assistance, please help us with the relevant order ID and registered details via email at [protected]@swiggy.in.
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                    M
                    Mangesh Khandagale
                    Apr 8, 2022
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                    I had placed an order at 10.40 pm at domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 2hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery.also Swiggy doesn’t have the contact details of the store I have the screenshots of the conversation with swiggy customer service.
                    The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I hope these kind of companies who defraud customers are taught a lesson.
                    The worst thing is I just reached my place at 10.30 I haven’t eaten since afternoon and itz 12.54am still no response from Swiggy or domino’s.what a pathetic approach these companies have
                    How to deal with this?
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                      S
                      shatrughan0507
                      from Navi Mumbai, Maharashtra
                      Apr 7, 2022
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                      I am Shatrughan Prajapati working in Swiggy as delivery partner for a long time and very honest and hard work all the time since 2.5 years. Never received any complaint from customer and never cancel any order but unfortunately my id is deactivated without any reason. Due to this from three weeks I am facing financial issue. I have also filled connect and G-FORM for solution and received call from support team and they only told me your ID is blacklisted but not say any reason why ID is blocked. Could you please check and share me details about this issue?

                      Could you please help me how can i remove from blacklist?

                      Note: Do not blacklist any DE id without any reason.

                      Below is the location details and id number:
                      Name: Shatrughan Prajapati
                      Mobile no: [protected]
                      DE ID: 743822
                      City: Navi Mumbai
                      Area: Ulwe
                      Verified Support
                      Apr 09, 2022
                      Swiggy Customer Care's response                       Hi Shatrughan, sorry for the hassle. Please fill the connect form and our team will contact you in 48 hours, additionally, you can write to us at [protected]@swiggy.in along with your DE id and hub details so that we may address this for you.
                      Apr 14, 2022
                      Updated by shatrughan0507                       Hello Team

                      I have filed connect form many time and also received call from support but they only told me you DE id is blacklisted due to in-proper login.

                      As per your company add any delivery executive can login at any time as per availability, so why my DE id is blacklisted due to less login. Could you please share me any swiggy support email id for escalation.

                      My DE id : 743822

                      Hub Details:

                      3RD FLOOR, PLOT NO 20 TO 32, 36, 37, SECTOR 30A, OPP, SANPADA RLY STATION, SANPADA NAVI MUMBAI
                      Apr 18, 2022
                      Updated by shatrughan0507                       hello team,

                      i have filled connect form many time but not received any resolution from there side.

                      Could you please help me on this?
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                        T
                        tanmayee8
                        Apr 7, 2022
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                        I have order below items for which I have paid total amount of Rs. 472.
                        From the total items, I have received only Manchurian. When I asked delivery boy he claim that only 1 item he received from the restaurant.

                        When I file a complaint to swiggy support. They refused to deliver the missing item and refund of them.

                        Please find attached proof of the complaint details.
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                          P
                          Pavithra Ekambaram
                          Apr 7, 2022
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                          Resolved

                          Swiggy driver yesterday dashed my husband at EMC2, Near bagmane tech park ...mahadevpura the driver was fully Drunk and drive my husband has got hurted in back, leg & hand the bike number was KA01JF7443 i will file a complaint on swiggy regarding this hope you will solve my problem or else it will become an issue
                          May 10, 2022
                          Complaint marked as Resolved 
                          Apr 07, 2022
                          Updated by Pavithra Ekambaram                           And the bike liver has broken
                          Verified Support
                          Apr 08, 2022
                          Swiggy Customer Care's response                           Hi Pavithra, we can comprehend the gravity of the issue and do not condone such practices as this has endangered someone's life. We shall certainly investigate this matter & take appropriate measures. Please share your registered details via email at [protected]@swigy.in & we'll keep you apprised of the same.
                          View replies
                          My id is close without infromation
                          Plz help me
                          Reply
                          My id is close without infromation
                          Plz open my account

                          De Id 1332948
                          Name, Amit Raj
                          City siwan, bihar
                          Pin Code, 841226
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                            R
                            RAHULVINODJAIN
                            Apr 7, 2022
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                            Resolved

                            Hi Team,

                            I won Eat and Win offer for order Id[protected] on 2nd March and today is 7th April.(Screenshot Atrached)

                            I have done many follow up in 1 month but did not recived the the voucher yet. I checked my mail and msg but not recived voucher yet.

                            Can you pls confirm is this fraud or you dont want to give it.

                            Screenshot Attached
                            1. Winning the Prize
                            2. Order Id Details
                            3. Reply of saying will recive in few days
                            Apr 28, 2022
                            Complaint marked as Resolved 
                            Resolved Thanks
                            Verified Support
                            Apr 07, 2022
                            Swiggy Customer Care's response                             Hi there, we hear your displeasure and we regret the inconvenience caused. Kindly note that we have escalated this issue to the concerned team and they will do the needful as soon as they have an update and they will update you the same via Email.
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                              A
                              [email protected]
                              Apr 7, 2022
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                              Address: indranagar
                              Website: arvind

                              Sar id open kar thejiya id 185845 numbar [protected] plz open id
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                                C
                                charanviru
                                Apr 6, 2022
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                                I have been participated in eat and win
                                reward of swiggy where if i will order 149inr or more
                                4times then i am supposed to get amazon prime
                                membership activation link…and this was ended
                                on 15th march.
                                It’s been more than 20 days but no response
                                View replies
                                Hey there, we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the issue along with the details of your concern at [protected]@swiggy.in and we will do what it takes to turn this around!
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                                  [email protected]
                                  Apr 6, 2022
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                                  Address: indranagar

                                  Sar/madar my id block plz open the id 185845 numbar [protected]
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                                    [email protected]
                                    Apr 6, 2022
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                                    Address: indranagar

                                    Openthe id 185845
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