Submit a Complaint
Claimed

Swiggy Complaints & Reviews

www.swiggy.com
1
Updated: Aug 10, 2026
Complaints 5254
Resolved
663
Unresolved
4591
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Swiggy

Swiggy reviews & complaints page 76

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sakthi sankar
Jun 6, 2022
Report
Copy

Address: Tnagar

I had joined swiggy last year, due to an I'll health, I was in bed rest with respect to covid19 lockdown, I couldn't participate or engage with swiggy delivery partner app and after one year (present date) as my health condition is good and I am capable of continuing the job, my account ID 1524896 has not been activated and I am not able to connect with any of the customer care representatives. Kindly do provide
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    cap7ainskull
    Jun 6, 2022
    Report
    Copy

    So i ordered pizza from my usual pizza place and the pizza had massive spillage issue, I contacted them via the app and the send me directly to mail. Then once i slow them the proof . They tell me no we can't give any form of compensation for it
    Verified Support
    Jun 07, 2022
    Swiggy Customer Care's response     Hi there, we understand you've had an unpleasant experience with our services, and we would like to let you know that it was never our intention to let you down. Having said that, the issue has been highlighted and our team is looking into it.
    Jun 08, 2022
    Updated by cap7ainskull     Ok haven't recieved any reply btw to the said email sent
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Ajkrishna
      Jun 6, 2022
      Report
      Copy

      Order number :[protected]

      Cockroach served in my food. Really unhygienic. Swiggy is irresponsible about these matters. Happening for the second time.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sourik!@#123
        from Mumbra, Maharashtra
        Jun 4, 2022
        Report
        Copy

        Address: Sec 44a Seawood Navi Mumbao

        I have not cancelled my order and your delivery boy cancelled the order with self and take the Rs 1534/- grocery to his home and this is very bad service and I need the refund or my order delivery again.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          U
          uttheja amara
          Jun 4, 2022
          Report
          Copy

          Food ordered from Sanjos donuts using swiggy app. The item - blueBerry donut is bitter and caused throat irritation immediately. Totally unacceptable. Hence want to file a complaint on both Sanjos donuts and swiggy. Attaching the photos but have the food to test.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Raja Kedia
            Jun 4, 2022
            Report
            Copy

            I placed one order worth 332 and had to cancel it later. However, I didn't get any refund.

            I was shown while placing order that refund would be issued if cancelled within 1 minute.

            But despite that, i didn't get any refund. Paid 332 without getting anything. Tried contacting Customer care, but they are not refunding as well.

            Request you to please provide full refund as soon as possible.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vishnu dattaram gawade
              Jun 4, 2022
              Report
              Copy

              Address: Umesh nagar dombivali

              Please active my id...1570421
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shilzzzzz
                Jun 4, 2022
                Report
                Copy

                My amount got debited but order was not placed on swiggy instamart and I dint recive a refund it's been a week
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shivani Pathak08
                  from Jaipur, Rajasthan
                  Jun 3, 2022
                  Report
                  Copy

                  The delivery boy asked for payment and i payed him online but he said he didn't receive so not to create any problem as he was old i payed him cash and asked him to check properly and pay me back but he haven't paid me yet and i want my money back...even he isn't picking up my call
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Nagarkritika
                    Jun 2, 2022
                    Report
                    Copy

                    I have ordered Britannia multigrain bread but received Britannia brown bread and received raw banana's.. pls check the attached image...escalated the issue immediately.. order number- #[protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      MAHE MATHI
                      Jun 2, 2022
                      Report
                      Copy

                      Few days back ill join swiggy ...still i can't receive my bag and t shirt so many times ill try to call but she's not received
                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        VIRENDRA JARWAL
                        from Pune, Maharashtra
                        Jun 1, 2022
                        Report
                        Copy

                        Order I'd:[protected]
                        I ordered food from a restaurant via Swiggy It had some missing items regarding which I contacted Swiggy thrice and every time they left coversation. Screenshots are attachted.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          donapaul09
                          from kochi, Kerala
                          May 31, 2022
                          Report
                          Copy

                          Address: kakkanad
                          Website: instamart

                          Skipping the items from orderes intentionally, whenquestioned, just telling sorry and giving refund coupons
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vikram9990
                            May 31, 2022
                            Report
                            Copy

                            The delivery boy was not able to find the address so the Swiggy executive took me on a conference call and in front of him, the delivery boy started abusing me.

                            The Swiggy executive name was Pankaj Sharma.
                            Delivery Boy name - Swapnil Nawar mob no: [protected]
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Chakry M
                              from Hyderabad, Telangana
                              May 31, 2022
                              Report
                              Copy

                              Address: 2nd floor, No - 194, Akruthi Chambers, Link Rd 4, Stage 2, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 580008

                              I ordered food on swiggy on 31/05/2022 afternoon around 1:15 pm and i also done the payment of Rs 208 for the same. But swiggy had cancelled my order with out proper intimation to me and i got a message stating that refund processed and will be credited in 4-7 working days. I asked the same to them and i asked them to refund amount immediately because its not my mistake and i also told them i don't any other money to order now, but they are not able to do that and while Iam discussing the same with them they forcibly closed the complaint without my concern. Without my mistake why do i have to suffer for food and why do have to park my amount at them.
                              My Name : Chakry Reg Mob No [protected]
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                akashlll
                                May 30, 2022
                                Report
                                Copy

                                I ordered a biryani but the biryani variety delivered was wrong. I asked for refund. The refund I asked to be put in a wallet which can be readily used. However, if I try to claim the refund, the wallet (which I came to know is swiggy money) is asking me KYC and further activation. I asked swiggy how the refund went to swiggy money when I have not activated it ?They do not have an answer. I asked refund to my source account. Now swiggy is refusing to do so.

                                How did refund go into an inactive swiggy money app?
                                Why is swiggy forcing me to access swiggy wallet ? Is this because they want to capture more data?
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Â
                                  Âbïr Dãß
                                  May 30, 2022
                                  Report
                                  Copy

                                  Address: Behala

                                  My Daily Minimum Gurantee not aded my I'd and a wrong action add my id
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    J
                                    Jameel@786
                                    May 29, 2022
                                    Report
                                    Copy

                                    Address: 60/2,, 9th Cross Gurupanpalya BTM 1st Stage, 9th Cross Gurupanpalya BTM 1st Stage, 9th Cross Gurupanpalya BTM 1st Stage

                                    My account is suspended from last week so i request you to please activate my account ASAP..
                                    Jameel
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      [email protected]
                                      from Mumbai, Maharashtra
                                      May 29, 2022
                                      Report
                                      Copy

                                      Address: Mumbai

                                      Order picked by delivery partner and Then he never moved while Swiggy team keep pushing me to cancel the order. Swiggy has many incident similar in past but because of their negligence they haven’t put any system in place to handle such issues. The company has been making consumer suffer due to their management doesn’t have a system in place. They need to be penalised for this.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Subash Ramakrishna
                                        from Bengaluru, Karnataka
                                        May 28, 2022
                                        Report
                                        Copy

                                        I have given an order to Instamart. The Delivery executive was very rude. He was not delivering the items at door step and very harsh in talk. Kindly take appropriate actions.order[protected].
                                        View replies
                                        The customer exective via chat was reluctant to transfer to escalation desk
                                        Reply
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Horlicks India
                                          2.4
                                          (83)
                                          Maiyas
                                          1
                                          (20)
                                          Sri Krishna Sweets
                                          1.7
                                          (37)