Swiggy Complaints & Reviews

I had placed an order at 10.40 pm at domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 2hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery.also Swiggy doesn’t have the contact details of the store I have the screenshots of the conversation with swiggy customer service.
The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I hope these kind of companies who defraud customers are taught a lesson.
The worst thing is I just reached my place at 10.30 I haven’t eaten since afternoon and itz 12.54am still no response from Swiggy or domino’s.what a pathetic approach these companies have
How to deal with this?

I am Shatrughan Prajapati working in Swiggy as delivery partner for a long time and very honest and hard work all the time since 2.5 years. Never received any complaint from customer and never cancel any order but unfortunately my id is deactivated without any reason. Due to this from three weeks I am facing financial issue. I have also filled connect and G-FORM for solution and received call from support team and they only told me your ID is blacklisted but not say any reason why ID is blocked. Could you please check and share me details about this issue?

Could you please help me how can i remove from blacklist?

Note: Do not blacklist any DE id without any reason.

Below is the location details and id number:
Name: Shatrughan Prajapati
Mobile no: [protected]
DE ID: 743822
City: Navi Mumbai
Area: Ulwe

I have order below items for which I have paid total amount of Rs. 472.
From the total items, I have received only Manchurian. When I asked delivery boy he claim that only 1 item he received from the restaurant.

When I file a complaint to swiggy support. They refused to deliver the missing item and refund of them.

Please find attached proof of the complaint details.

Swiggy driver yesterday dashed my husband at EMC2, Near bagmane tech park ...mahadevpura the driver was fully Drunk and drive my husband has got hurted in back, leg & hand the bike number was KA01JF7443 i will file a complaint on swiggy regarding this hope you will solve my problem or else it will become an issue

Hi Team,

I won Eat and Win offer for order Id[protected] on 2nd March and today is 7th April.(Screenshot Atrached)

I have done many follow up in 1 month but did not recived the the voucher yet. I checked my mail and msg but not recived voucher yet.

Can you pls confirm is this fraud or you dont want to give it.

Screenshot Attached
1. Winning the Prize
2. Order Id Details
3. Reply of saying will recive in few days

Sar id open kar thejiya id 185845 numbar [protected] plz open id

I have been participated in eat and win
reward of swiggy where if i will order 149inr or more
4times then i am supposed to get amazon prime
membership activation link…and this was ended
on 15th march.
It’s been more than 20 days but no response

Sar/madar my id block plz open the id 185845 numbar [protected]

Openthe id 185845

Spoke to an agent from Swiggy when we ordered Some products from Subway on 31 March 2022. Swiggy committed to deliver the order within 45 minutes this order was placed around 1150 on 31 March should be delivered by 1 April 12 30–1 30. However when I contacted Swiggy around 3 in the night, They denied to escalate the complaint to a manager my call was disconnected by agent twice while I was being transferred. Finally spoke to a supervisor who said that they will not be able to help me and I will have to raise a formal complaint who later disconnected the call forcefully despite me complaining that I want to continue the call and share my feedback to raise a complaint. Finally spoke to another agent who agreed to raise a complaint and promised that I will get a call from a manager on the next day. It has been three days since then and I have not received any call back. Today when I called Swiggy to raise another complaint the agent on the call by the name Saurabh denied to raise a complaint and was adamant that he will be transferring the call and not get me a supervisor on the same call where in I have been disconnected by agents twice during the transfer process which was duly informed to Saurabh during the call. The order placed with Swiggy for Rs.826, After four days I have yet to receive any update the order still shows active after four days.
Order number: 400450
Agent Name: Saurabh Kumar

I canceled a swiggy order within 60 s and was told I will get full refund within 2 hours.
It's been 5 days and I still Haven't got the refund.

Swiggy says they sent it and all to contact Bank . BANK SAYS SWIGGY HAS NOT SENT ANY REFUND AT ALL. I even sent Swiggy my Bank account statement upon their request but they still keep saying they have sent the refund even when the bank account statement is proof enough that I haven't received the refund.

They're not giving me the refund

Customer service provided by the swiggy is too worst.
They not even provided customer care number to contact on complaints.
Today I have ordered food in swiggy and received it.
The taste is worst.
I feel it is too much salty, I can feel that rock salt is there in the food and not able to eat it.
I have complained the same to swiggy support and they are telling that it will take 6 to 7 hours to resolve.
It is waste of time.

I have orders meal with Order#[protected] Dt. 04-Apr-2022 amounting Rs. 272. However three parathas were not delivered. When I raised the concern they refunded Rs. 58 to valet. It is our hard earned money and I asked to refund it to my original payment method but they denied.
It happens so many times. Is there any regulation to safeguard customer's interest?
We order food for pacifying out hunger and not to spend out time in these activities. Hence I want complete refund of my order amount and Rs. 2000 for my harassment.
Looking for your positive response.

Hii, i m ayush my swiggy account has been blocked without any inlegial activity . They suspended me without any msg or warning so i request swiggy to plz acctivate my account

MY EMAIL [protected]@gmail.com

My original pan number KBOPS6450P but showing KBOPS6405P this is wrong pan number please replace my original pan number KBOPS6450P

I had made an order in Instamart. However i did not get the order till now. Order id[protected]

Hello,

I placed an order on April 1, 2022 5.32 pm through swiggy and when I recieved it, the food item was completely rotten and had moulds grown on it. When I attached pictures and complained about it to swiggy, they were absolutely unable to resolve the issue and couldn't even get me a refund for the food item that was rotten.

I urge that a vital step should be take against such unethical trade practices continued by such food delivery companies and their refund policies should be mandatorily reviewed.

As of now I really hope that I can get the refund of amount (Rs. 169) which has been paid towards the inedible food.

Thank you.

Today I order one Lakmé mascara but I received damage product after chat with swiggy customer care they said swiggy not giving me refund what is this customer are fool

I have placed 2paper masala dosa along with other food of bill amount Rs 346 from Haldiram through swiggy, but I got delivered only 1 dosa along with the food of bill amount Rs257.14
Every time some issue with swiggy.I submit my feedback but you never respond.
Last time on 29th I have ordered veg manchurian, with mentioned no garlic and onion as being Tuesday, my mother eats veg for religious purposes, but while placing food to my mother plate I surprised to found onion in the dish, I immediately informed the restaurant and gave feedback to swiggy, but no response from their end.
Any refund of money cannot compensate my mother emotion.Such a pathetic service.
But again I have to order today with order id[protected] but same I have been cheated.
Screen shot of my ordered bill and delivered bill are attached herewith.
Refund my money at the earliest.
Tamasree Bhowmick

Firstly as promise the order was not delivered in 30 mints . The delivery boy took almost an hour

Below items were completely missing -

Nutella Hazelnut cocoa spread
Cadbury Choco bake cake
GluconD - instead of 250 gm - 75 gm pack was delivered

This time the delivery boy did not have the bill copy also. So I can’t check what was dispatched from the store and what the delivery boy delivered… I want you to investigate this matter seriously

I immediately reported the missing item compliant via chat but no response

Pls give my money back or get the missing item delivered.