Swiggy Complaints & Reviews

Spoke to an agent from Swiggy when we ordered Some products from Subway on 31 March 2022. Swiggy committed to deliver the order within 45 minutes this order was placed around 1150 on 31 March should be delivered by 1 April 12 30–1 30. However when I contacted Swiggy around 3 in the night, They denied to escalate the complaint to a manager my call was disconnected by agent twice while I was being transferred. Finally spoke to a supervisor who said that they will not be able to help me and I will have to raise a formal complaint who later disconnected the call forcefully despite me complaining that I want to continue the call and share my feedback to raise a complaint. Finally spoke to another agent who agreed to raise a complaint and promised that I will get a call from a manager on the next day. It has been three days since then and I have not received any call back. Today when I called Swiggy to raise another complaint the agent on the call by the name Saurabh denied to raise a complaint and was adamant that he will be transferring the call and not get me a supervisor on the same call where in I have been disconnected by agents twice during the transfer process which was duly informed to Saurabh during the call. The order placed with Swiggy for Rs.826, After four days I have yet to receive any update the order still shows active after four days.
Order number: 400450
Agent Name: Saurabh Kumar

I canceled a swiggy order within 60 s and was told I will get full refund within 2 hours.
It's been 5 days and I still Haven't got the refund.

Swiggy says they sent it and all to contact Bank . BANK SAYS SWIGGY HAS NOT SENT ANY REFUND AT ALL. I even sent Swiggy my Bank account statement upon their request but they still keep saying they have sent the refund even when the bank account statement is proof enough that I haven't received the refund.

They're not giving me the refund

Customer service provided by the swiggy is too worst.
They not even provided customer care number to contact on complaints.
Today I have ordered food in swiggy and received it.
The taste is worst.
I feel it is too much salty, I can feel that rock salt is there in the food and not able to eat it.
I have complained the same to swiggy support and they are telling that it will take 6 to 7 hours to resolve.
It is waste of time.

I have orders meal with Order#[protected] Dt. 04-Apr-2022 amounting Rs. 272. However three parathas were not delivered. When I raised the concern they refunded Rs. 58 to valet. It is our hard earned money and I asked to refund it to my original payment method but they denied.
It happens so many times. Is there any regulation to safeguard customer's interest?
We order food for pacifying out hunger and not to spend out time in these activities. Hence I want complete refund of my order amount and Rs. 2000 for my harassment.
Looking for your positive response.

Hii, i m ayush my swiggy account has been blocked without any inlegial activity . They suspended me without any msg or warning so i request swiggy to plz acctivate my account

MY EMAIL [protected]@gmail.com

My original pan number KBOPS6450P but showing KBOPS6405P this is wrong pan number please replace my original pan number KBOPS6450P

I had made an order in Instamart. However i did not get the order till now. Order id[protected]

Hello,

I placed an order on April 1, 2022 5.32 pm through swiggy and when I recieved it, the food item was completely rotten and had moulds grown on it. When I attached pictures and complained about it to swiggy, they were absolutely unable to resolve the issue and couldn't even get me a refund for the food item that was rotten.

I urge that a vital step should be take against such unethical trade practices continued by such food delivery companies and their refund policies should be mandatorily reviewed.

As of now I really hope that I can get the refund of amount (Rs. 169) which has been paid towards the inedible food.

Thank you.

Today I order one Lakmé mascara but I received damage product after chat with swiggy customer care they said swiggy not giving me refund what is this customer are fool

I have placed 2paper masala dosa along with other food of bill amount Rs 346 from Haldiram through swiggy, but I got delivered only 1 dosa along with the food of bill amount Rs257.14
Every time some issue with swiggy.I submit my feedback but you never respond.
Last time on 29th I have ordered veg manchurian, with mentioned no garlic and onion as being Tuesday, my mother eats veg for religious purposes, but while placing food to my mother plate I surprised to found onion in the dish, I immediately informed the restaurant and gave feedback to swiggy, but no response from their end.
Any refund of money cannot compensate my mother emotion.Such a pathetic service.
But again I have to order today with order id[protected] but same I have been cheated.
Screen shot of my ordered bill and delivered bill are attached herewith.
Refund my money at the earliest.
Tamasree Bhowmick

Firstly as promise the order was not delivered in 30 mints . The delivery boy took almost an hour

Below items were completely missing -

Nutella Hazelnut cocoa spread
Cadbury Choco bake cake
GluconD - instead of 250 gm - 75 gm pack was delivered

This time the delivery boy did not have the bill copy also. So I can’t check what was dispatched from the store and what the delivery boy delivered… I want you to investigate this matter seriously

I immediately reported the missing item compliant via chat but no response

Pls give my money back or get the missing item delivered.

I have a new phone number and no longer have access to the old number (sim card died). Since Swiggy sends the OTP to my old registered number, it is just impossible to login.

I have written MULTIPLE times this month to [protected]@swiggy.in from my registered email ID to help me change the phone number on my account, but after one vague reply there has been NO response at all.

I also asked them if I could try creating...

Swiggy order #[protected]
Date of incident:30 march 2022
Incident description:
I ordered various item through Swiggy instamart web browser version with my GPS location on but the browser selected wrong address from previous deliveries, even though the address was used 2 years back.I had ordered with correct address few days ago itself.
Inside swiggy help option their is no way to talk to agent for correction of delivery address and only way to chat with agent is by selecting cancellation option for which agent is assigned .
Swiggy didn't correct my address nor did it deliver to the goods but it just cancelled order and straight away charged 100% cancellation fee of rs 725.
This issue was caused because of swiggy's flawed web browser version and no option available to contact swiggy customer support for this issue .
I even asked for simply creating new order to deliver to correct address but they denied the request and are not refunding the original amount .

The product from instamart are not perishable so there was no reason for them to simply resell those items, instead they are turning profit by charging amount for items and they will again sell those items to double the profit.
Customer should not pay for error of swiggy's software and lack of appropriate customer support. This is fraud

We are in T Nagar Chennai
Every second day we get wrong delivery from Swiggy
Josan Jose
The. Name mentioned is Josan Jose.
There is no point screaming at the delivery boy
Because he says the address mentioned is Flat 7
But no JOSAN JOSE in our building.
Please look into the matter.
It is a nuisence as night after 10 pm we have to open the door unnecessarily

I placed an order on Swiggy on March 12 2022, for an order value of ₹1578.

The order was cancelled due to items not being available. I was told I will expect a refund within 7 days. Which I thought was unreasonable because payment back to original method (UPI in my case) should happen instantly. Nevertheless I waited for 7 days and as on today, I have waited for almost 17 days and counting… there is not sign of the refund.

I have lost track of how many times I have reached out to the customer care executives, explained the same thing half a dozen times and got scripted responses like “we apologise” etc. but my issue remains unresolved.

I was even asked to share my bank statement to prove my claim of non receipt (as if I was lying), which ai reluctantly did by sending it to an email provided by Swiggy. Forget a response, I have not recd an acknowledgement of the email I sent including bank statement which is private information.

I am not sure if they would bother to reply even here as I think they have lost all sense of customer service (barring sugarcoated responses).

I have uninstalled the Swiggy app pending closure of this. My sincere suggestion to all readers… be very very cautious dealing with Swiggy. I for one have decided to stop, unless adequately compensated not just for the refund, but also for the harassment and lies I have been subject to.

Absolutely horrendous!

Swiggy Instamart order #[protected]
I placed an order for 5 items (INR 676) on 30 March at 12:13 am.
After 30-35 min, the order was marked delivered with no call from delivery boy to me. I checked with security of building and no items were handed over to them as well.

I tried calling delivery agent but he didn’t picked the call even after several attempts.

I reached out to chat team where Mr Robin Handa doesn’t have courtesy or intent to solve my issue.
Service is so pathetic that he told that your item has been delivered. I asked for proof of delivery than he was like we are checking etc etc and for almost 1:30 hrs, he is not able to provide any resolution.

One instance he told that I connected with Delivery agent and he will call you but it was a lie. Than he told that Iam not able to reach out delivery boy.

Entire scenario is so frustrating that I waited for more than 2 hrs but what I received is whole bunch of false information.

I don’t believe that company like swiggy can do such a fraud with customers. It’s a theft case where money has been taken but items not delivered.
Customer service is so pathetic that they only used scripts that share with customer. No empathy on the issue reported nor a courtesy where they can call and contain a customer.

Iam not gonna leave this fraud and will take to any level to my best of abilities if I didn’t get my money back and investigation report.

Planning to escalate this on social media so that I can surface out the kind of fraud happening with customers, report to consumer forum, cyber crime and also lodge a police complaint if I didn’t get revert from company.

I have Order red banana and yelakki banana but they sent 2 box of yelakki banana and not red I raised complaint for replacement But swiggy customer care guys telling they won’t replacement or refund.

I asked them to take the wrong item and deliver the correct item after that no response Again I raised complaint #14489614.

I am attaching my order is and item purchased and which I get

I had ordered rabbit meat on Sunday (March 27), but received some semi degraded quails instead. Since then, I have written to Swiggy several times about this, but have not received any worthwhile resolution.

I am Shatrughan Prajapati working in Swiggy as delivery partner for a long time and very honest and hard work all the time since 2.5 years. Never received any complaint from customer and never cancel any order but unfortunately my id is deactivated without any reason. Due to this from three weeks I am facing financial issue. I have also filled connect and G-FORM for solution and received call from support team and they only told me your ID...

I order two items from mc Donald's via swiggy. And i don't recived one item. And when i asked them to refund me they (swiggy) tell me that they can not refund because it against their policy