Swiggy Complaints & Reviews

I have tried placing orders on swiggy instamart and for four times the amount was deducted but the order wasn’t placed. And no refund was provided for either of the failed orders.

Name - Bijay shil, Mera zone - Nabadwip
Id - 1043602

Dear Sir medam
Mei swiggy 3 year se kam karta hun Jab Se Mere City Mein Aaya.

But Mera ID temporary deactivate ho gaya hai.
Kripya Karke Mera ID Open kar dijiye.

Mere dwara Koi galat Kam Nahin Hua Hai

Mere dwara koi bhi galat kam Hua Hai To jaj karke mujhe aur ek mauka dijiye kam karne ke liye 🙏

Advance Thank you

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I have ordered the food at 7.55 pm via swiggy and order was accepted by Punjabi Dhaba and expected delivery time was 33 minutes. At 8.45 pm i called restaurant they told will deliver the item you have to wait.and the same i checked and chat with swiggy they told your order is still preparing wait for some time. Again at 10.15 order was not delivered.and still midnight item was not delivered.
Check my chat with customer care. All in vain.

It occurred on: 18/03/2022

Swiggy has to compensate .for not delivered the item . and forcing a customer to cancell the item .
They should not have accepted the order. And awaited till mid night for delivery of item. And today the next day of my order also I found in app that the item is still prepared and shortly delivered. I have paid full amount but still order is pending to deliver at late mid night 1.30 pm, How they give service to customers is the example learned in my life . The worst ever service by Swiggy.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I have attached all necessary documents, please go thru, kindly compensate and full refund of amount.

No reply so far and complaint closed .

I placed an order by swiggy on 23rd March 7:45 with order#[protected] amounting rs 211 from Being Hungry restaurant. When I received the order, I took a bite of the chicken and realized it foul taste. I smelled it and it stinker really bad, it was stale. I checked every piece and color of the meat was of Grey color. This was a potential food poisoning case. Not only swiggy denied me full refund. They all stated this is the best they can do for me. They passed my escalation amongst themselves stating they are forwarding me to escalation desk.

Coustomer wrong delivery location given.defore reaching to location swiggy customer service called and said to me customer given wrong delivery location.so there given the another phone number. Swiggy customer service said to me call to that number and ask to were should come. Called and went to from the location to another is distance is 2.3km I went finally i reached.after that there called and said wait.5 to min I'm waiting there not came and there cancel the order what can I do.

Please sir open my account DE ID _ 1905390

My swiggy I'd automatically deactivated please open it 1671653

I placed an order on 22 March night from a restaurant near my house. The delivery time got increased . When I checked with shop..they informed it has been handed over to swiggy partner.Later when I checked with swiggy partner he informed he has been waiting for another order from the se restaurant.My food was delayed for 45 mins due to this.When I enquired reg it with Swiggy customer care team, I was informed that the customer care person was not able to communicate with the delivery partner as he doesn't understand both English and Hindi and he knows only the native Tamil. Swiggy should have customer representative who knows language specific to the region...very poor customer service

Dear sir my swiggy I'd is 1485770 my swiggy connect Google form is not working it's showing you can't access kindly activate my swiggy connect form in Google form ....

I really hate swiggy service & worst customer support ever seen.
You people just send the same forward Email to all the customers for all problems. You never understand the real problem of customers.

I have ordered for 3 items but Received only 1 item, While receiving only i checked with delivery person he just replied that only 1 item was given by Restaurant but i showed my order details & asked him he simply said me to contact customer care,
I called the customer care & said my issue with the order, your customer support agent had said me to be on hold for 2min by that he will check the details but he had put me on hold for 20 min which is not acceptable, i disconnected the call & called again this time your other agent asked me to use chat support, if still problem is not resolved then asked me to contact on call. Ok fine i thought & used the chat support at that time i opened the item which i received seeing it i was shocked that i received mutton fry.
Then i understand that my total order was misplaced by the delivery person or Restaurant, the same i raised the complaint you people simply say the photo didn't pass the quality check ?
For missing items how could i send the photos ? Even i uploaded very clear photos still wantedly you are cheating customers... What investigation swiggy has done to understand the problem ? We trust you & pay in advance to receive food what we want but you are cheating the customers.
after multiple emails also no proper response, swiggy simply asking me to complaint to FSSAI.
Why should i Reach FSSAI ? Here the problem is not about the quality of the food, the problem is about delivery which is done by swiggy, so here the problem is with swiggy, i have not received what i ordered, the payment i have done to swiggy so answer & resolving the issue should be done by swiggy only not by the Restaurant or FSSAI...

Hi,
I am Swiggy Delivery Partner. I want to complaint is Swiggy make off duty of their delivery person and later on not giving Minimum Guarantee and Weekly Incentive of Delivery Person.

We ordered some grocery items from swiggy instamart. Order number[protected]. Order amount Rs 544.
The delivery person just handed over 2 kwality walls ice cream instead of the order that i placed . When talked to the delivery person he said not his fault and blamed the store for it. There was now way he connected us to the store neither we had a way to connect to the store. When tried to raise a complaint with the customer care...

Hi I want to know you that swigy is a very bad service company, everytime I ordered and everytime they give bad service.Delivery partner not deliver food or demand extra cash delivered order but not contact.but every time I complain they give me a coupon or offer but don’t get upgraded there service.

I had ordered at 7 43 am . my order no is[protected] . Still it is not delivered. No support from customer care. They are saying i will have to wait, there is no other option. delivery agent was assigned 1 hr back, still he was not there at pick up place. i asked for compensation for this delay, then they are saying there's nothing they can do . I had also selected option of delivery now which means it should be delivered in 20 min .

ORDER ID[protected]
Rest of the details i will attach in images. I have ordered food on 18.03.22 @6.43 pm. One of the item received is mushroom kothu idli.
1st issue is the dish is tooo salty.
2nd is issues is quantity is too small.
I don't know this can happen. There not cooking for human being. Why the cheif does not tastes it before packing ??

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I ordered my lunch from The Square Novotel Pune around 2 pm today. The food was suppose to be delivered by 3 but due to some load at the restaurant delivery person reached at 3:30 about which I was aware. But the delivered parcel was in a very pathetic manner. There were 2 mock tails with delivery which were spilling out and when I checked the food items that was also damaged

It occurred on: 19/03/2022

I simply asked them to refund my entire amount for the order which is Rs. 1348. But they are shamelessly offering me maximum refund of Rs. 600 and pressurising me to accept it.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sandeep Raina

Order Number:[protected]

Highly disappointed on no action/update on my complaint with request no. 14266720/ 14266983 which is pending for resolution for 15 days now.

The delivery agent after delivering the order in the 2nd floor of my premises on 1st Mar '22 at around 1am has knowingly picked up my expensive shoes and left his shoes here while leaving my premises.

This has been captured in the CCTV recording at my premises and is an absolute case of theft which can be of grave consequences if not checked.

Demanding a swift response with fair compensation of my loss and action on the errant delivery agent.

I just placed an order of Rs. 224 on Swiggy's instamart. The said payment has been deducted from my bank account, but the same doesn't reflect on the Swiggy app. There's no option of tracking the order.

Der sir my de I'd is 680701 belock he pelese open kervadue pelese help me sir my de I'd open kervadue pelese help me sir my de I'd chalue kervadue sir FM nahi chalue kerva rage he pelese help me sir my de I'd chalue kervadue palse help me sir

Hi
I have ordered from instamart, payed through Cred pay, my account has been debited with the amount but on swiggy it is not shown in transaction history and also order has not been placed, no history regarding the order is not seen on the application