Swiggy Complaints & Reviews

My order got cancelled due to glitch and delivery executive didn't deliver the order.
Money is been deducted from my account.
Attaching the screenshot.
I need my money back.

After reach customer location, i call customer, customer request order delever different locations, i request to customer please provide location on wats up. customer new location 4 km ahead.i report help section customer location wrong. but in help section show call customer.after i delever this order.but i order delever customer new location.after next day id deactivate,
i pay rent..please deduction panelty.but dont deactivate id., m not any fraud (573991)

I order a cake on 12 march 2022 at 7:29 pm .and i haven't received and they showing fake delivery on 13 march 2022 at 5:36 am .
Swiggy are doing scam with customer . They are loosing their valuable customer.

Hi sir,
This is Saravanan from chennai
I want to change my number in swiggy de account
My swiggy de I'd 1854348
i have applied many times in Google connect form
But still not response
Plz do need full

Hello, sir
I'm Malkeet from Karnal, my ID number is 482797 in swiggy. I was very hard working delivery partner but due to some issues i was not working for 2 years. But when i rejoined and try to open my ID again then i found that somebody named Monty is using my ID without informing me and without my permission and miss using it in Karnal. The fleet manager Sandeep done this fraud with me, i also request him but he didn't listen to me. I'm in trouble and seeking for immediate attention from my company. Please help me.
Thank you

Order Number[protected]
Order from Swiggy Instamart for 2 Maggie Masala Veg Cuppa Noodle

Instead of this, Swiggyy sent me Wai Wai Chicken Flavoured Noodles.

Issue 1 - Swiggy sending incorrect product
Issue 2 - Swiggy sending Non Veg product instead of Veg
Issue 3 - Swiggy sending Non Veg Product at a pure Veg Jain household
Issue 4 - Swiggy customer care not able to resolve issue and saying "This is best we can do" even without providing any solution

Hi, I have ordered from Swiggy on 12th of march 2022 and made payment via paytm UPI. Once I received my order the total food spilled in the cover and complained it to Swiggy customer care. They have refunded the amount and status is credited to your account but till now the amount has not been credited.

RRN number :[protected]...

Hello Swiggy,

My restaurant is not showing on the App and the browser as well.

Restaurant ID: 501855
Restaurant Name: Nishus Biryani Box

I had called swiggy many times and also raised multiple tickets, but no response yet.

I had asked my friends and family who stay within 4kms of the restaurants radius but they are not able to see the restaurant, where as ur customer care...

I have placed order on 10th March 2022 at approx 8 PM. Order was accepted & amount paid successfully. As it was birthday of my son so after placing the order I was busy in party. When I didn't received order by 9 PM then I checked it n found that the ordered is delivered. I tried to contact delivery partner but couldn't connected. Then after sometime somehow call connected to delivery partner and he replied that I have delivered the order to someone. When I asked him to verify the address he denied n said someone has asked me on the way near your location to deliver the order so I have delivered to him now I can't do anything. Then immediately I have reported the issue to swiggy through app. Chat was closed without resolving the issue. As my guest were waiting for dinner so I had placed the same order having order id[protected] with different mobile number. In chat assurance was given to take strict action against responsible person. But after 2-3 days when I found no response I again approached to supprt n after a long conversation supprt team has raised hand by saying "we couldn't help post 24 hours of order" while I had eaised the query immediately after the incident.
Here I am looking for reasonable compensation for my loss n mental harrassment by the company.
Attaching the chat done on both day:

I ordered on instamart on swiggy yesterday night at 11:00 pm for rs 535, the ordered things are cancelled and the refund of rs 535 has not came, please look it into it

Delivery guy was so rude and misbehaved and threatened me and also didn't give me the order because the app shows my wrond address which is exactly the house opposite to mine.

I am lodging complaint on behalf of my dad, My dad number- [protected], Email Id- [protected]@rediffmail.com.
He ordered Eggs on 12 March 2022, order number[protected] on swiggy instamart. Eggs were delivered super fast like always, on opening the eggs- Bajaj egg tray had broken eggs. He messaged the customer executive with the images for resolution, he was told to wait for 6 hours and resolution would be provided. But to the surprise, no resolution has been provided. After raising concern on social media, it was communicated that nothing can be done for the broken eggs which were received. It is really disgusting that brand like swiggy is doing this, delivering broken eggs and not taking responsibility as it was instamart order not food delivery order. I am attaching the images for the broken eggs which were delivered for the Bajaj Egg Tray, hope replacement order can be delivered.

Hello,

I used to order on swiggy pretty frequently. But now a days, delivery is being delayed on every order i make. Could you please take any action on them.

Hi sir my name is ruban my account is deactivated in 3 days plz sir solved my problem my id 1879004

I orderd food through Swiggy from Chillys restraunt costing 900+ bucks.
The quality of food is bad in comparison to what I had previously dined in Chillys.
I complaint to customer care who did not agree to either make partial refund or order fresh good quality food.
My 900 rupees got wasted

Food was not delivered as ordered, rider said he delivered the food( I HAVE CCTV FOOTAGE to claim that he didn't even enter my buidling premise), i receive a mail from Swiggy stating the food was delivered.

When I reached the customer care, they refused to pay my money back and initiated a coupon of 257rs excluding delievery charges.

I am just asking for my money here. Kindly help. Swiggy mentally harassed and made me beg past 12 hrs and has stopped all the communication channels to reach them.

I placed an order (Order #[protected] with Swiggy Instamart on 10th March 2022 at 8.23am. The order was worth 2193. I paid extra for delivery because I wanted the order sooner. I waited for the delivery executive but he was moving in the opposite direction. I contacted the chat support as the executive wasn't responding. They assured me the order will reach in 20mins. I patiently waited. 1 hour later the rider changed. The newly assigned executive was at the store. I tried calling him but he did not respond. I again got in touch with the Chat support sharing my concern as my order was delayed. They again assured me the order will reach soon. I tried calling the rider again but no response.

After 10mins, I received a notification that your order was cancelled due to an operational issue. After that I received a text message that your order was cancelled and no refund will be given.

I reached out to the store support asking them about the reason for not getting the refund when it was an operational issue. The store support representative responded and informed me that the order was cancelled because the rider reached the location and tried calling me multiple times which was not the case. The order was placed on 10th but the team was unable to find any order but can see a cancellation on 9th. I even informed them I have a CCTV to see who comes and who doesn't and a security guy who will inform if someone's at the door. Clearly the team doesn't want to look at the facts but repeat scripted answers.

I spent Rs 2193 on groceries, waited patiently, didn't get the order, my money not refunded and on top of that getting reasons like the rider was outside my house but I didn't take calls and that too after waiting for around 2 hours.

Request you to please refund the money.

Thanks

This is the 4th time its happening and its for 1 item or 2 item max if this continues i will take action against you guys

Sir/ mam my swiggy de id is temporarily deactivated please activate it i want to work.
De id-1402653

Swiggy Instamart which runs 24/7 next to my building in sushant lok phase I c block sector 43 gurugram, haryana. Whole day they work fine. But right after midnight, mostly at 1 or 2 Am. They come with lots of trucks and make extreme noises which is very disturbing to the whole building around that shop. Even the drivers and other people helping them make so much of noise and talk whole night. This doesn’t stop after an hour approximately 3 to 4 trucks comes every hour. So this noise happens from 1Am to 5 AM which is sleeping time for all others. Even after so many complaints there are no action taken and these people are continuously making more more disturbance for people. People have already made so many complaints. Kindly take actions. Thank you in advance.