Swiggy Complaints & Reviews

I am lodging complaint on behalf of my dad, My dad number- [protected], Email Id- [protected]@rediffmail.com.
He ordered Eggs on 12 March 2022, order number[protected] on swiggy instamart. Eggs were delivered super fast like always, on opening the eggs- Bajaj egg tray had broken eggs. He messaged the customer executive with the images for resolution, he was told to wait for 6 hours and resolution would be provided. But to the surprise, no resolution has been provided. After raising concern on social media, it was communicated that nothing can be done for the broken eggs which were received. It is really disgusting that brand like swiggy is doing this, delivering broken eggs and not taking responsibility as it was instamart order not food delivery order. I am attaching the images for the broken eggs which were delivered for the Bajaj Egg Tray, hope replacement order can be delivered.

Hello,

I used to order on swiggy pretty frequently. But now a days, delivery is being delayed on every order i make. Could you please take any action on them.

Hi sir my name is ruban my account is deactivated in 3 days plz sir solved my problem my id 1879004

I orderd food through Swiggy from Chillys restraunt costing 900+ bucks.
The quality of food is bad in comparison to what I had previously dined in Chillys.
I complaint to customer care who did not agree to either make partial refund or order fresh good quality food.
My 900 rupees got wasted

Food was not delivered as ordered, rider said he delivered the food( I HAVE CCTV FOOTAGE to claim that he didn't even enter my buidling premise), i receive a mail from Swiggy stating the food was delivered.

When I reached the customer care, they refused to pay my money back and initiated a coupon of 257rs excluding delievery charges.

I am just asking for my money here. Kindly help. Swiggy mentally harassed and made me beg past 12 hrs and has stopped all the communication channels to reach them.

I placed an order (Order #[protected] with Swiggy Instamart on 10th March 2022 at 8.23am. The order was worth 2193. I paid extra for delivery because I wanted the order sooner. I waited for the delivery executive but he was moving in the opposite direction. I contacted the chat support as the executive wasn't responding. They assured me the order will reach in 20mins. I patiently waited. 1 hour later the rider changed. The newly assigned executive was at the store. I tried calling him but he did not respond. I again got in touch with the Chat support sharing my concern as my order was delayed. They again assured me the order will reach soon. I tried calling the rider again but no response.

After 10mins, I received a notification that your order was cancelled due to an operational issue. After that I received a text message that your order was cancelled and no refund will be given.

I reached out to the store support asking them about the reason for not getting the refund when it was an operational issue. The store support representative responded and informed me that the order was cancelled because the rider reached the location and tried calling me multiple times which was not the case. The order was placed on 10th but the team was unable to find any order but can see a cancellation on 9th. I even informed them I have a CCTV to see who comes and who doesn't and a security guy who will inform if someone's at the door. Clearly the team doesn't want to look at the facts but repeat scripted answers.

I spent Rs 2193 on groceries, waited patiently, didn't get the order, my money not refunded and on top of that getting reasons like the rider was outside my house but I didn't take calls and that too after waiting for around 2 hours.

Request you to please refund the money.

Thanks

This is the 4th time its happening and its for 1 item or 2 item max if this continues i will take action against you guys

Sir/ mam my swiggy de id is temporarily deactivated please activate it i want to work.
De id-1402653

Swiggy Instamart which runs 24/7 next to my building in sushant lok phase I c block sector 43 gurugram, haryana. Whole day they work fine. But right after midnight, mostly at 1 or 2 Am. They come with lots of trucks and make extreme noises which is very disturbing to the whole building around that shop. Even the drivers and other people helping them make so much of noise and talk whole night. This doesn’t stop after an hour approximately 3 to 4 trucks comes every hour. So this noise happens from 1Am to 5 AM which is sleeping time for all others. Even after so many complaints there are no action taken and these people are continuously making more more disturbance for people. People have already made so many complaints. Kindly take actions. Thank you in advance.

Paid for 2 naan combo but received one full and one half combo but no one is listening

Swiggy is paying my 23 Jan payout of rs 3025 no resolution provided..

Money from my bank account has been debited twice but order was just placed once & no information about refund provided by the app.

Sir mera I'd temporarily deactivated hai please help me sir mera I'd on kar do please

Sir / mam my name is surinder kumar my id 1446896 pls my id open me pls

Swiggy is a blody damn fraud fraud fraud and cheating company, suck your blood and money.they don't deliver the orders n cancel on their own and their bloody app don't work properly, they r screwing and eating peoples money and enjoying, they have not delivered my order and took all my money and. Cancelled the order and when I contacted them on chat they say they can't help, gross fraud it is shameless

I ordered a combo of 2 Veg Pizzas and a Garlic bread from Ovenstory Pizza through Swiggy on 14 Feb 2022. When order was delivered, the garlic bread was missing. However the it was billed. Raised the issue of product missing to Swiggy through app customer support, mail & Twitter, but got no resolution. I have an item missing in my order, and these people don't care. Very bad customer service.

Dear Consumer Complaints,
Greetings. This is what happened with Swiggy on 4th March 2022. I have placed an order #[protected] at around 1130 hrs which is scheduled to get delivered by 1230hrs, unfortunately neither I have received any sms with details of delivery executive nor any call from his no. At around 1250hrs there is a message citing delivery executive have called me and I did not respond, so Swiggy has cancelled my order...

Shop swiggy Instamart which runs 24/7 next to my building in sushant lok phase I c block sector 43 gurugram, haryana. Whole day they work fine. But right after midnight, mostly at 1 or 2 Am. They come with lots of trucks and make extreme noises which is very disturbing to the whole building around that shop. Even the drivers and other people helping them make so much of noise and talk whole night. This doesn’t stop after an hour approximately 3 to 4 trucks comes every hour. So this noise happens from 1Am to 5 AM which is sleeping time for all others. Even after so many complaints there are no action taken and these people are continuously making more more disturbance for people. People have already made so many complaints. Kindly take actions. Thank you in advance.

My order was cancel by swiggy on 18th feb 2022 . There app is showing as refund completed but i didnt received any refund in my account
Please help me in this

Hi,

Regarding my last order, I had pathetic experience with the customer service in trying to get help and refund on missing items. The Customer care team showed no accountability in refunding my money which is stuck with swiggy for missing items.

The Instamart store did not deliver many items and I am not sure what quality checks you people do in managing and fulfilling customer orders. IF something is missing...