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Swiggy Complaints & Reviews

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Updated: May 30, 2026
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Swiggy reviews & complaints page 84

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U
Umesh bohara
Feb 15, 2022
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Hello sir I have not received my payout of my 2nd last week I have waited one complete week
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    H
    Hafeez786
    from Nellore, Andhra Pradesh
    Feb 14, 2022
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    Address: Nellore

    I complain so many times but no solve the problem. Please change the mobile number. Please add this number- [protected]

    My DE ID -1470525
    Feb 14, 2022
    Updated by Hafeez786
    Please change the mobile number
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      S
      Snowflake45
      from Mumbai, Maharashtra
      Feb 14, 2022
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      Address: Kranti nagar kandivali est mumbai 400101

      Today i have ordered from swiggy instamart.
      I received wrong order from this order.
      I request you to please help me in this situation.
      I am frustrated from this app
      My order id is[protected]
      Please provide me any solution of this order as soon as possible.
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        R
        Rickyp
        from Mumbai, Maharashtra
        Feb 14, 2022
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        Address: Shivrise apartment kandivali east Mumbai 400101
        Website: www swiggy.com

        Here i am placing order from swiggy instamart and the wrong order received me swiggy didn't respond anything related to order i want my money back i would like to request consumer department register my complaint against swiggy and ban him swiggy is fraud app they take money didn't respond and send worthless items
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          A
          Abhishek103182050
          Feb 14, 2022
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          Swiggy delivery boy asked for 250 rs saying he has no fuel in his bike and promised to return it by midnight and never did.
          Kindly take action against him
          Order id:[protected]
          Hi Abhishek, we are sorry for your trouble. We understand that you are disappointed about not getting the right assistance. Do share your concern with relevant details and your registered mobile number to [protected]@swiggy.in so that we can have this looked into from our end.
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            K
            Kpillai856
            from Bengaluru, Karnataka
            Feb 13, 2022
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            Hi my order I'd is[protected] and as the delivery partner is not responsive i contacted your chat support executive for help. His name is Mayur and he was absolutely worst and kept me waiting till i lost my patience and ask to cancel the order and his response was as you are unwilling to wait i have to cancel your order.
            You are not doing favour by giving me food that I pay for. Sad state!
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              Resmibjohn
              from Bengaluru, Karnataka
              Feb 13, 2022
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              I ordered on instamart and payment is done through gpay. But order is not shown on instamart
              Hey there. We apologize for the inconvenience. Please do write to us at [protected]@swiggy.in with all the relevant details. Our team will get back in touch with you in 24-48 hours to assist you with this.

              ^Pinto
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                A
                Arjun_1991
                from Bengaluru, Karnataka
                Feb 13, 2022
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                Address: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103

                To the legal team,

                I am highly frustrated, irritated and feeling a little helpless after the situation i was put into last night, that is 12th February 2022 at around 8:30 PM.

                Firstly i have placed an order through swiggy from the restaurant, Nagarjuna chimney, order Number[protected]

                The delivery guy handed over the order and ran away fast. On checking the items in the bag i found out that he has given me the wrong order (i have attached the wrong order bills in this complaint). My order (details attached).

                So as usual i started chatting with the swiggy customer executives and after repeatedly telling them that i want a full refund as i have received the wrong order all they said was sorry for the inconvenience and all they can do is refund a token amount of Rs. 800 and please know my order amount is Rs. 3, 514. I told them that i dont want the token 800 and want only the full refund. The supervisor and the mail team said the same and refunded me onmy Rs. 800.

                I had earlier called the restaurant and they said that they have sent the full order with the delivery executive and he must have switched it as this has happened before. At the end neither swiggy nor the restaurant are responsible for the problem but i as a customer who has been placing order from swiggy from the day they started their business has to face the consequences.

                This is totally a scam and swiggy has stolen my money and i have no trust in swiggy anymore and i will never order from here again. But i want my money back and that is final. I am ready to raise this issue to whereever i can until i get justice! So i am asking here again to settle the matter and refund the money that is rightfully mine.
                Verified Support
                Feb 14, 2022
                Swiggy Customer Care's response
                Hi there. We're sorry you received the wrong items, and did not get proper support with it. This is not the kind of service we wish to provide to our patrons. We will call you on your registered mobile number regarding this.
                Feb 20, 2022
                Updated by Arjun_1991
                I got a call on 14th February 2022 from the swiggy customer team and the lady who spoke was very sympathetic with regards to my situation and said that she will investigate and get to the bottom of this issue within 24 to 48 hours and solve the matter. It has been 6 days and i have not received any call and my issue has not be resolved.
                Feb 22, 2022
                Updated by Arjun_1991
                Got a mail today (22/02/2022). Swiggy says that they have finished their investigation and seems like i have received all the items! Wow swiggy is calling me a liar! Your company has stolen my money and left me to fight for it and waste my time. Either ways i am not stopping here i will sue swiggy for robbing me and calling me a liar! I have attached the mail screenshot to show you how helpless they make customers feel when they want justice and their money back. Bunch of crooks they are. I ask customers to stop using swiggy or this will happen to you aswell.

                May 18, 2022
                Updated by Arjun_1991
                Still not resolved and i have stopped using swiggy.
                Still not resolved and i have stopped using swiggy from that date.
                What never ending torture scam is this . Have you lost your mind . Can't you see how much quantity he sent for a full plate . Some restaurants are misleading customers . Have given thousands of complaints .

                How many times should we adjust hear sorry .

                Go thru this torture onn every dispute .
                Revive wrong order 🤷‍♂️
                I have order panner masala and I have received the dal tadka
                My order id[protected]
                Plzz refund my money order is wrong
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                  A
                  Avi Raj Sen
                  Feb 13, 2022
                  Resolved
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                  Resolved

                  Shift time change

                  Address: Kudghat Anandapally purba putiary south24 parganas West Bengal India

                  3month try swiggy connect from but no resolved my shift time changes, , ,
                  My I'd 455454
                  Zone-Jadavpur
                  Name-Tanmoy Mondal
                  Timing-4pm to 12am
                  Please urgent my shift time changes...
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                  M
                  Mahita Priya
                  Feb 10, 2022
                  Resolved
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                  Resolved

                  Instamart payment done but no message of order placed

                  Bill of ₹168 was booked and payment was done through google pay, amount was deducted. But no message of order placed or tracking in the app...
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                  S
                  sonal shreya
                  Feb 10, 2022
                  Resolved
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                  Resolved

                  I ordered food from Swiggy last night. They were late and delivered around midnight. When I opened the package it was incomplete order. My order amount was 1040. They delivered something worth Rs 200. It was just breads.
                  They had left out my main dish and side dish entirely.
                  When i contacted the delivery boy. He said he cannot do anything and contact the customer care.
                  The customer care said the same. And asked me to mail to there email support. Where again they are not responding and not even acknowledging there mistake. Mine was a prepaid order. They are not refunding . They were not even bothered to deliver the left out order. They are not performing any action. The email supports asks you to contact chat support and vice versa. Extremely poor policies and worst customer handling.
                  Mar 14, 2022
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 10, 2022
                  Swiggy Customer Care's response
                  Hi Sonal, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
                  Verified Support
                  Feb 10, 2022
                  Swiggy Customer Care's response
                  Hi Sonal, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
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                    D
                    DrRonak
                    Feb 8, 2022
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                    Order-#[protected] date[protected]
                    My registered email- [protected]@gmail.com
                    I ordered from behroz biryani worth 721 biryani and starter when I received my it was roll from fassos they sent me completely wrong order when I tried to complain on app they completely ignored me when I complained on mail with attached photos they refused to compensate saying they can’t validate as if Swiggy staff is blind it was such a wastage of time and money and food I want compensation with apology letter
                    Swiggy customer support has been notified about the posted complaint.
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                      V
                      Vikas Jai Prakash
                      Feb 7, 2022
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                      Website: swiggy app

                      Hello Team, I am swiggy one member and my account is linked to number [protected] and that is the only number that i have. Now all of a sudden i am logged out and it is asking me to sign up again, when i do using above number it say number has been used 6 months back, not sure why. Can you please link my account and restore everything for above number

                      Thanks
                      Vikas
                      Swiggy customer support has been notified about the posted complaint.
                      Hey Vikas. We are sorry to know you are facing an issue while logging in. Please do write to us at [protected]@swiggy.in with all the relevant details and our team will connect with a resolution.
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                        K
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                        On swiggy price is showing rs 129 and when received item price was rs99
                        I don't know same thing is happened with how many other customers and with how many items

                        screenshot

                        http://prntscr.com/26pnhzx
                        Swiggy customer support has been notified about the posted complaint.
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                          xffdgfggf
                          from Hyderabad, Andhra Pradesh
                          Feb 6, 2022
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                          I placed an order on instamart and the payment is also done but it's not showing
                          it's showing me the page of payment
                          Swiggy customer support has been notified about the posted complaint.
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                            A
                            Ajay8790
                            Feb 5, 2022
                            Resolved
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                            Resolved

                            Address: Malkajgiri

                            Swiggy customer care are not responding kindly take action
                            Mar 12, 2022
                            Complaint marked as Resolved 
                            Swiggy customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 06, 2022
                            Swiggy Customer Care's response
                            Hi Ajay, we are sorry to make you feel bad about our support team. We never want to leave our patrons to feel bad. Please write more about your experience at [protected]@swiggy.in with your order Id, so that we can make it up to you.
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                              U
                              User700
                              Feb 4, 2022
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                              Hi,

                              I received incorrect food delivery, I raised the concern with customer service but they're not being helpful and sharing some bot responses. They are not attending my concern. Please go through the image shared.

                              The invoice clearly shows a different number, which is not my registered contact number also the food item is different which I cannot consume, this is unacceptable.

                              There's no point of sharing wrong images as I donot make momos myself.

                              This is something related about the courtesy to serve the customers properly, as no one will accept these behaviours, when someone is paying for a service.

                              Awaiting for a favourable response.

                              Thanks.
                              Swiggy customer support has been notified about the posted complaint.
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                                A
                                Ajay100000
                                from Agartala, Tripura
                                Feb 3, 2022
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                                Address: Agartala, Tripura
                                Website: www.swiggy.com

                                I am a swiggy rider 1week pass but i am not got my previous payout plz help my de id 1725078
                                Swiggy customer support has been notified about the posted complaint.
                                Hey Ajay. We understand that you've had an issue. Please do write to us at [protected]@swiggy.in with your DE ID and city HUB details along with your concern or fill the Swiggy Connect Form. Our team will get back in touch with you in 24-48 hours to assist you with this.
                                Hey Ajay. We understand that you've had an issue. Please do write to us at [protected]@swiggy.in with your DE ID and city HUB details along with your concern or fill the Swiggy Connect Form. Our team will get back in touch with you in 24-48 hours to assist you with this.
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                                  8
                                  8983126698
                                  Feb 3, 2022
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                                  Address: Pune Maharashtra

                                  Dear sir

                                  When I give Oder time was show Oder will be solider within 36 mint that time time was 11:12 pm after 1:30 hrs food not delivere also not response my call no buddy can help me
                                  My family was very hunger also have 2 child
                                  My child very crying
                                  Swiggy customer support has been notified about the posted complaint.
                                  Hey there, we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the issue along with the order ID and details of your concern at [protected]@swiggy.in and we will do what it takes to turn this around!
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                                    Omi1234567
                                    from Pune, Maharashtra
                                    Feb 3, 2022
                                    Resolved
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                                    Resolved

                                    Address: Pune

                                    BOI UPI - Your VPA [protected]@ybl linked to Bank of India a/c no. XXXXXXXXXXX0111 is debited for Rs.475.00 and credited to swiggy.[protected]@axisbank (UPI Ref no[protected].
                                    Feb 3, 2022
                                    Complaint marked as Resolved 
                                    I received refund from swiggy after conversation with support from swiggy app
                                    Swiggy customer support has been notified about the posted complaint.
                                    Feb 03, 2022
                                    Updated by Omi1234567
                                    Following email has been done from me to swiggy support. Hope this issue will be sorted out sooner, i expect full refund of the amount incase order is not delivered.
                                    Please make sure this issue is all solved at earliest

                                    Verified Support
                                    Feb 03, 2022
                                    Swiggy Customer Care's response
                                    Hi there, we are sorry that we couldn't resolve your issue. Please write to us at [protected]@swiggy.in with the order ID, and tell us what went wrong and we will be happy to connect with you and resolve the issue.
                                    Verified Support
                                    Feb 03, 2022
                                    Swiggy Customer Care's response
                                    Hi there, we are sorry that we couldn't resolve your issue. Please write to us at [protected]@swiggy.in with the order ID, and tell us what went wrong and we will be happy to connect with you and resolve the issue.
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