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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026
Complaints 5241
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659
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4582
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Swiggy reviews & complaints page 84

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R
Rickyp
from Mumbai, Maharashtra
Feb 14, 2022
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Address: Shivrise apartment kandivali east Mumbai 400101
Website: www swiggy.com

Here i am placing order from swiggy instamart and the wrong order received me swiggy didn't respond anything related to order i want my money back i would like to request consumer department register my complaint against swiggy and ban him swiggy is fraud app they take money didn't respond and send worthless items
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    Abhishek103182050
    Feb 14, 2022
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    Swiggy delivery boy asked for 250 rs saying he has no fuel in his bike and promised to return it by midnight and never did.
    Kindly take action against him
    Order id:[protected]
    View replies
    Hi Abhishek, we are sorry for your trouble. We understand that you are disappointed about not getting the right assistance. Do share your concern with relevant details and your registered mobile number to [protected]@swiggy.in so that we can have this looked into from our end.
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      K
      Kpillai856
      from Bengaluru, Karnataka
      Feb 13, 2022
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      Hi my order I'd is[protected] and as the delivery partner is not responsive i contacted your chat support executive for help. His name is Mayur and he was absolutely worst and kept me waiting till i lost my patience and ask to cancel the order and his response was as you are unwilling to wait i have to cancel your order.
      You are not doing favour by giving me food that I pay for. Sad state!
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        R
        Resmibjohn
        from Bengaluru, Karnataka
        Feb 13, 2022
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        I ordered on instamart and payment is done through gpay. But order is not shown on instamart
        View replies
        Hey there. We apologize for the inconvenience. Please do write to us at [protected]@swiggy.in with all the relevant details. Our team will get back in touch with you in 24-48 hours to assist you with this.

        ^Pinto
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          A
          Arjun_1991
          from Bengaluru, Karnataka
          Feb 13, 2022
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          Wrong order and refusing to refund my money back.

          Address: Tower 5I&5J, Embassy Tech Village Rd, Bengaluru, Karnataka 560103

          To the legal team,

          I am highly frustrated, irritated and feeling a little helpless after the situation i was put into last night, that is 12th February 2022 at around 8:30 PM.

          Firstly i have placed an order through swiggy from the restaurant, Nagarjuna chimney, order Number[protected]

          The delivery guy handed over the order and ran away fast. On checking the items in the bag i found out that...
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          A
          Avi Raj Sen
          Feb 13, 2022
          May 20, 2023
          This thread was updated on May 20, 2023
          Resolved
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          Resolved

          Shift time change

          Address: Kudghat Anandapally purba putiary south24 parganas West Bengal India

          3month try swiggy connect from but no resolved my shift time changes, , ,
          My I'd 455454
          Zone-Jadavpur
          Name-Tanmoy Mondal
          Timing-4pm to 12am
          Please urgent my shift time changes...
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          12 Comments
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          M
          Mahita Priya
          Feb 10, 2022
          Resolved
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          Resolved

          Instamart payment done but no message of order placed

          Bill of ₹168 was booked and payment was done through google pay, amount was deducted. But no message of order placed or tracking in the app...
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          S
          sonal shreya
          Feb 10, 2022
          Resolved
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          Resolved

          I ordered food from Swiggy last night. They were late and delivered around midnight. When I opened the package it was incomplete order. My order amount was 1040. They delivered something worth Rs 200. It was just breads.
          They had left out my main dish and side dish entirely.
          When i contacted the delivery boy. He said he cannot do anything and contact the customer care.
          The customer care said the same. And asked me to mail to there email support. Where again they are not responding and not even acknowledging there mistake. Mine was a prepaid order. They are not refunding . They were not even bothered to deliver the left out order. They are not performing any action. The email supports asks you to contact chat support and vice versa. Extremely poor policies and worst customer handling.
          Mar 14, 2022
          Complaint marked as Resolved 
          Verified Support
          Feb 10, 2022
          Swiggy Customer Care's response           Hi Sonal, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
          Verified Support
          Feb 10, 2022
          Swiggy Customer Care's response           Hi Sonal, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
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            D
            DrRonak
            Feb 8, 2022
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            Order-#[protected] date[protected]
            My registered email- [protected]@gmail.com
            I ordered from behroz biryani worth 721 biryani and starter when I received my it was roll from fassos they sent me completely wrong order when I tried to complain on app they completely ignored me when I complained on mail with attached photos they refused to compensate saying they can’t validate as if Swiggy staff is blind it was such a wastage of time and money and food I want compensation with apology letter
            Swiggy customer support has been notified about the posted complaint.
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              V
              Vikas Jai Prakash
              Feb 7, 2022
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              Website: swiggy app

              Hello Team, I am swiggy one member and my account is linked to number [protected] and that is the only number that i have. Now all of a sudden i am logged out and it is asking me to sign up again, when i do using above number it say number has been used 6 months back, not sure why. Can you please link my account and restore everything for above number

              Thanks
              Vikas
              Swiggy customer support has been notified about the posted complaint.
              View replies
              Hey Vikas. We are sorry to know you are facing an issue while logging in. Please do write to us at [protected]@swiggy.in with all the relevant details and our team will connect with a resolution.
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                K
                [email protected]
                Feb 6, 2022
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                On swiggy price is showing rs 129 and when received item price was rs99
                I don't know same thing is happened with how many other customers and with how many items

                screenshot

                http://prntscr.com/26pnhzx
                Swiggy customer support has been notified about the posted complaint.
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                  X
                  xffdgfggf
                  from Hyderabad, Andhra Pradesh
                  Feb 6, 2022
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                  I placed an order on instamart and the payment is also done but it's not showing
                  it's showing me the page of payment
                  Swiggy customer support has been notified about the posted complaint.
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                    A
                    Ajay8790
                    Feb 5, 2022
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                    Resolved

                    Address: Malkajgiri

                    Swiggy customer care are not responding kindly take action
                    Mar 12, 2022
                    Complaint marked as Resolved 
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 06, 2022
                    Swiggy Customer Care's response                     Hi Ajay, we are sorry to make you feel bad about our support team. We never want to leave our patrons to feel bad. Please write more about your experience at [protected]@swiggy.in with your order Id, so that we can make it up to you.
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                      U
                      User700
                      Feb 4, 2022
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                      Hi,

                      I received incorrect food delivery, I raised the concern with customer service but they're not being helpful and sharing some bot responses. They are not attending my concern. Please go through the image shared.

                      The invoice clearly shows a different number, which is not my registered contact number also the food item is different which I cannot consume, this is unacceptable.

                      There's no point of sharing wrong images as I donot make momos myself.

                      This is something related about the courtesy to serve the customers properly, as no one will accept these behaviours, when someone is paying for a service.

                      Awaiting for a favourable response.

                      Thanks.
                      Swiggy customer support has been notified about the posted complaint.
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                        A
                        Ajay100000
                        from Agartala, Tripura
                        Feb 3, 2022
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                        Address: Agartala, Tripura
                        Website: www.swiggy.com

                        I am a swiggy rider 1week pass but i am not got my previous payout plz help my de id 1725078
                        Swiggy customer support has been notified about the posted complaint.
                        View replies
                        Hey Ajay. We understand that you've had an issue. Please do write to us at [protected]@swiggy.in with your DE ID and city HUB details along with your concern or fill the Swiggy Connect Form. Our team will get back in touch with you in 24-48 hours to assist you with this.
                        Reply
                        Hey Ajay. We understand that you've had an issue. Please do write to us at [protected]@swiggy.in with your DE ID and city HUB details along with your concern or fill the Swiggy Connect Form. Our team will get back in touch with you in 24-48 hours to assist you with this.
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                          8
                          8983126698
                          Feb 3, 2022
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                          Address: Pune Maharashtra

                          Dear sir

                          When I give Oder time was show Oder will be solider within 36 mint that time time was 11:12 pm after 1:30 hrs food not delivere also not response my call no buddy can help me
                          My family was very hunger also have 2 child
                          My child very crying
                          Swiggy customer support has been notified about the posted complaint.
                          View replies
                          Hey there, we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the issue along with the order ID and details of your concern at [protected]@swiggy.in and we will do what it takes to turn this around!
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                            O
                            Omi1234567
                            from Pune, Maharashtra
                            Feb 3, 2022
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                            Resolved

                            Address: Pune

                            BOI UPI - Your VPA [protected]@ybl linked to Bank of India a/c no. XXXXXXXXXXX0111 is debited for Rs.475.00 and credited to swiggy.[protected]@axisbank (UPI Ref no[protected].
                            Feb 3, 2022
                            Complaint marked as Resolved 
                            I received refund from swiggy after conversation with support from swiggy app
                            Swiggy customer support has been notified about the posted complaint.
                            Feb 03, 2022
                            Updated by Omi1234567                             Following email has been done from me to swiggy support. Hope this issue will be sorted out sooner, i expect full refund of the amount incase order is not delivered.
                            Please make sure this issue is all solved at earliest

                            Verified Support
                            Feb 03, 2022
                            Swiggy Customer Care's response                             Hi there, we are sorry that we couldn't resolve your issue. Please write to us at [protected]@swiggy.in with the order ID, and tell us what went wrong and we will be happy to connect with you and resolve the issue.
                            Verified Support
                            Feb 03, 2022
                            Swiggy Customer Care's response                             Hi there, we are sorry that we couldn't resolve your issue. Please write to us at [protected]@swiggy.in with the order ID, and tell us what went wrong and we will be happy to connect with you and resolve the issue.
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                              B
                              Bhavana Mehare
                              Feb 2, 2022
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                              Resolved

                              I ordered food from Swiggy with Singh Tadka Cafe, Noida, on Feb 2, 2022. (order no:[protected]It was delivered one hour later(as usual late deliveries from Swiggy) . However the worst that could happen was, while eating I noticed something weird in my mouth and took it out, it was a ' Blood Stained Band Aid'. You can imagine how disgusting it was, I literally vomitted after that.I called up Swiggy customer care and they just didn't help appropriately or let me talk to a senior. All he could say was ' Refund ho jayega'. It is not a matter of money, it's of health and hygiene. If I get some disease tomorrow due to consuming this, who will take the responsibility. I strongly urge to take strict action against Swiggy and concerned restaurant.
                              Mar 13, 2022
                              Complaint marked as Resolved 
                              Swiggy customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 03, 2022
                              Swiggy Customer Care's response                               Hey Bhavana, that truly was a very unpleasant experience. We will be reaching out to you over a call to have this resolved for you.
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                                D
                                DrAvijit009
                                from Kolkata, West Bengal
                                Feb 2, 2022
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                                Wrong Stale Noodles received instead of Mix Rice

                                Address: Bangalore

                                Hello,

                                Dr.Avijit here.

                                My registered mobile number - +91 [protected]

                                Order ID :[protected]

                                Order Date : 2nd February 2022

                                Item Billed : Rs.257 post Card Discount
                                Paid via Card

                                I am having an awful disgusting experience with Swiggy, I have ordered two mixed chilli garlic & schezwan fried rice for my family dinner from Rajdhani Food Express restaurant...
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                                Niyatiajmera
                                from Mumbai, Maharashtra
                                Feb 2, 2022
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                                My order number was[protected]
                                I had ordered cake for friends anniversary party. But the cake was manhandled and delivered in bad condition. It was smashed and crumpled from one side. The message on the cake was also distorted. The condition of the cake was unpresentable and unpleasant
                                Swiggy customer support has been notified about the posted complaint.
                                View replies
                                Hi Niyati, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
                                Reply
                                Hi Niyati, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
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                                  Recent comments

                                  Hi there. As checked, our team has processed a full refund for your order. Also, our team has sent an email to you with an update on the issue raised on 3 Apr 2026, 05:12 PM. Do reach us if you have a...
                                  Swiggy

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