Swiggy Complaints & Reviews

I ordered a Nutella slice cheese cake from Boston Cafe through Swiggy and paid Rs.292 through Paytm in advance. after I received the order I saw that the cheesecake was only a half slice and not the full slice. it was not only half the quantity of what was promised but also very uneven in the toppings. the issue is still unresolved

Der sir order pick up but my de I'd belock he pelese open my de I'd

I have done order on dtd.[protected] .
Order no[protected]. & one another order.

Delivery boy dheeraj kumar come to delivery where old age my mother is there for receiving delivery.

I have already paid online such order amount but deliveey boy cheat with rs. 240 against my order. And they cheat of the amount.

Since long I chatting -calling for this till date. Every time representative take time for 24-48 hours but no solutions for it..

If no solution than answer the same for it... Why Lingering the same..

I have a footage than I claim for another amount of it than swiggy will what to do??

I have not accept such incident in my house.

I hope you are know the concerned and rely to me on timeline.

Date 15th Jan 2022
i ordered food from Swiggy. when order started delaying i inquire about status of order. first the chat representative assure me that order is on time. Aft some time he told me that there is no delivery boy available so he told me that he will assist in cancelling the order. i inquired about the charge or cancellation fee. he explicitly told me no charges because of non availability of delivery boy. even aft that no where in chat i confirmed to cancel. the person proceeded with cancellation. aft that i waited fr 2 days but no refund ws initiated. now they are saying they won't refund as full cancellation fee is charged.

5 star se main nothing coin Ke Badle swiggy ka ka 50 rupees ka voucher leya per main swiggy ko message kara per reply Ab Tak Nahin Aaya Hai 50 rupees ko claim karne ke liye Pin jaruri hai Hai per swiggy company Ne pin hi nahin diya hai To Ham Apne 50 rupees ko kaise claim Kare

In the order i had ordered there is written 6 pieces in each of the pizza but in the order i recieved there is only 4 pieces in each of the pizza.

Which means clearly about 30% less quantity in each of the pizza and i this is huge. So I must get 30% of my order value back.

This has not happened with me for first time, this is second time i recieved less quantity of food .
Restraurant is making people fool!

I ordered food from swiggy using Dhani Card to get offer and when I received the food item was missing and very bad taste food item I got. So, the swiggy team refunded my money to original payment method and I paid using Dhani Card so I should get the refund there. It's been more than 7 days I have still not received my refund yet.
RNN number - 30001020112010130167958

I ordered Paneer Butter Masala with Rumali Roti and a Veg Manchuria through SWIGGY and I must appreciate the delivery guy that he reached in 30 mins I was happy with the first experience with the delivery. But the actual incident happened when I opened the parcel i get to see that the quality of Paneer Butter Masala is at it worst and a pungent smell is coming out of it, when I took it up with the customer care they just keep chanting the same words that "Sorry about the experience and we apologize for the same" and not even trying to understand what I was going through as me and my wife and a kid are waiting for this which is a totally waste of tym is what I realised it later.

I purchase some items from swiggy and i paid for that and after some time they just mention in app that item is deliver which i had not recieved so i took help from swiggy bot and executive told me that you will receive the same package for that i don't need to pay. But when i recieve the order they ask me for money. I told him the whole scenario. He talked to cx. Care executive they told him and to me as well that i need to pay for this and i will get the refund of old amount in 2 hours. But i have not recd. Anything till now. Now i send mail to swiggy team but they are saying they can't refund the amount. Plz help me.
Order id no. Is -
[protected]online paid through upi )
[protected] cash or upi paid)

I have paid Rs 584 against an order on 31st December 2021 which i wanted to place on Swiggy instamart but it never got placed. they should actually rename it as Swiggy Lootmart. The amount got debited but order was not placed. I am receiving the same response from these nonsense and useless support team which they have but i have not received my refund yet. its been more than 15 days and i am struggling to get my refund. i have sent an email also but they are the silent witness of these things which is happening here.

Solve the flooting cash problem it's randomly added in my account 1819

Completely a fraud!! Such a useless customer support u have. It’s been 10 days my amount is not refunded yet. Daily I’m chatting with these chat support agents who are just useless. They take 10 min to reply for 1 msg. If we ask to call they are disconnecting inbetween agents name are Vivek, arfath, silkwandar and Rohit S these ppl are completely useless. and u ppl ave mentioned call support number which is invalid. Such a fraud this Swiggy is, never expected! Will u ppl deliver any items worth 626 free to customers? No right same way how can u gulp customers money?? Should feel shame on you people for such inconvenience and worst chat support

Order placed on 6-1-2022 paying Rs 435/ for delivery of Pizza from Pizza Hut through Swiggy was cancelled by Swiggy as the shop faced problems. Assured of refund by Swiggy but later received a message that the amount paid is charged as cancellation fee. Chats with customer executive not fruitful. I am entitled to refund and now with compensation for delay and deficiency in service,

Hi, I have mailed many times to swiggy to please delete my account. But he is not listening. I told him to please delete my order history and delete my account of registered mobile no([protected]) and mail-id [protected]@gmail.com but they continuously saying one thing in mail that it's not possible.
What is wrong with swiggy, please help me to do this needful
Thank you
Khushboo

I ordered cheese nuggets.. it's expired a year before...

The swiggy had cancelled my order and even not refund giving disgusting reasons that address is not correct but the delivery person not come to my location.
I need refund full

Pic is attched with my order id and location

Talked with customer care and she is very person not listening my complaint

Sir meri id fake reason se band krdi . Unsatisfied reason the . Sir ek accident ho gya tha pool pr or mai phass gya tha traffic mai . Isliye order late ho gya pr maine inform kr diya tha customer ko delay . Customer ko koi problems nhi thi. Pr inhone ek order late hone pr I'd deactivate kr di . Sir mere pass koi job nhi hei . Or EMI bhi vhi job se bharta tha mai

The order#[protected] was partially delivered. Kachori, Pizza and Gulam Zamun were missing.
I have highlighted the concern many times, had raised the issue same day 31st Dec eve. But no resolution yet.
I have paid for something which I never received.
I request REFUND

I tried to order from instamart powered by swiggy worth rs.692. The money got debited but it was showing payment pending all along and the order was not placed. Please help me get my refund

Team,
I have placed an Order#[protected] on 1st Jan however due to Swiggy (IOS device) application error i did not get confirmation message for the payment I have made also i could not see the order along with order tracking details in Swiggy IOS mobile app. So I resubmitted the order#[protected]which was in the cart) however once again i was getting application same error message so i was confused and contacted customer service.

The Customer care executive confirmed me there is an inconsistency in the mobile app behaving due to I got these errors. Also, confirmed me that couple of orders[protected] &[protected] i placed were successful and told me that she can cancel the duplicate order and process refund within 8 days however i didn't receive the refund yet.

I had a detailed conversation with KFC, Tirunelveli, Tamil Nādu today and found that they didn't process my cancelled order also they can't generate invoice and collect the money from Swiggy or customer for any cancelled orders.

Also, they requested me to contact Swiggy as as they didn't receive money for the order#[protected]. So, I believe it is Swiggy's responsibility to refund me.

In my case the order cancellation reason is genuine and order cancellation was recommended and initiated by your executive as I have no intention to cancel the order. Due to Swiggy IOS application error i was not having any option to validate these orders from my end. So, i request you to focus on this issue and process refund at the earliest. Please write me @ [protected]@hotmail.com or call me @ +91 [protected] for any questions.

I would like to highlight few points to Swiggy management

* it is Swiggy's responsibility to explain customer ( if any one is asking for customer care executives help to cancel an order) regd cancellation policy & charges if there is cancellation fee/penalty is applicable. You can't expect a customer to read you policies and procedures

* No customer is ready to loose money for the service not offered to him/her

* Maintain call/chat history and don't skip your responsibilities in the name of your company policy

* I have submitted few tickets and sent few mail however for few i got very genirc message that i have crossed deadline of 48hrs to contact them however I instantly contacted customer care and Swiggy executive was the one cancelled my order then i would like to understand what is stopping/bothering Swiggy to process refund?

Thanks,
Jeyaprakash Francis
Cell: +91 [protected]