Claimed

Swiggy Complaints & Reviews

1
Updated: Apr 9, 2026
Complaints 5241
Resolved
659
Unresolved
4582
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy reviews & complaints page 83

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nspaced
Feb 23, 2022
Report
Copy

Order no.[protected]. swiggy didn't deliver the oats packet.. when raised complaint .. they didn't bother to offer /replacement / refund of the item. Worst customer care. Instamart down down
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    nspaced
    Feb 23, 2022
    Oct 30, 2023
    This thread was updated on Oct 30, 2023
    Report
    Copy

    Order no.[protected]. swiggy didn't deliver the oats packet.. when raised complaint .. they didn't bother to offer /replacement / refund of the item. Worst customer care. Instamart down down
    8656248 id
    My id 8656248
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      nspaced
      Feb 23, 2022
      Report
      Copy

      Address: Hyderabad

      Order no.[protected]. swiggy delivered damaged papaya .. when raised complaint .. they didn't bother to offer return /replacement / refund of the damaged item. Worst customer care. Instamart down down

      -Raghu
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        I have ordered some products using the swiggy instamart on 11Th Feb 2022.
        But the product was not delivered to me and when i have called the swiggy excitive the calls were not even connecting to that person. Hence I have raised the issue with swiggy support team and during the chat swiggy customer care person also tried to connect with the delivery person but had no luck and he is also was not able to connect with the person. At the...
        Helpful
        5 other people found this review helpful
        5 found this helpful
        Write a comment
        Report
        Copy
        Z
        Zayan Mohamed
        Feb 22, 2022
        Report
        Copy

        Hi I am regular user of swiggy but suddenly my account has been suspended without any prior intimation and since then i have send about 10 to 15 mails but no is explaining why the account has been suspended and no one is responding on the social media forum also.
        Hey Zayan, we regret not rendering apt support on your account block issues. Please share your registered details and the error you get while logging in to [protected]@swiggy.in.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vishant07
          Feb 21, 2022
          Report
          Copy

          Bill of ₹310 was booked and payment was done through google pay, amount was deducted. But no message of order placed or tracking in the app

          Date of incident: Feb 21, 2022 at 1:36
          Hi there, we are disheartened to hear about your experience. Please write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and resolve this.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nisshu Kumar
            Feb 21, 2022
            Report
            Copy

            Address: Muktsar

            Plz
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Ritika Roychowdhury
              Feb 20, 2022
              Report
              Copy

              Address: Aparajita P-167, Oxytown Road, Oxy Town, Shibrampur, P167, P167, P167

              This a reoccurring service issue with swiggy Kolkata. That is the reason we prefer Zomata over swiggy. Worst customer service.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Reena Bengeri
                Feb 20, 2022
                Report
                Copy

                Dear customer support team,

                In reference to the order per subject line please note the below

                Name REENA BENGERI
                Address 112 Peninsula palmville Dodda Thimmasamdra road Sarjapura 562125 Bangalore

                The delivery of the order was not made
                The delivery boy said he is at location, whereas he has not reached my home address as per above and as in the order

                The order was canceled by me since there was an argument with the delivery boy

                Since it is not my fault that delivery boy is unable to locate mh address, requesting you waive off the cancelation fees and order amount and credit my account

                Regret that I will avoid Swiggy for my order deliveries

                Thanks,

                Reena Bengeri
                [protected]
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Subbudu
                  Feb 19, 2022
                  Report
                  Copy

                  I had placed an order with Swiggy Instamart - on Feb 19, 2022 at 07:14am with the Order I'd[protected]
                  The Order which I Placed is as below

                  1. Amul Vanilla Magic Ice Cream 1Liter 1 nos
                  2. GRB Ghee 200ml 1 nos
                  3. Saffola Ring Noodles 212grams 2 nos
                  4. Nandini Orange Milk 500ml 2nos

                  But instead of above mentioned items I was delivered complete different items listed below

                  1. Saffola Ring Noodles 46grams 2nos
                  2. Nandini Blue Packet 2nos

                  I had contacted swiggy thru their app and was told to chat with the agent i explained with the chat agent and they agree for replacement with new Order id #[protected] on Feb 19, 2022 at 09:37 am and again was delivered with different items as listed below

                  1. Saffola Ring Noodles 46grams 2nos
                  2. Nandini Blue Packet 2nos

                  Again I had to connect with swiggy thru their app and was told to chat with the agent i explained with the chat agent again after waiting a long time they replied saying ( I have escalated your issue to the concern so wait for another 6 Working Hours our team will get back to you on your registered Mail ID ) at 02:25Pm i received a mail from Mr.Raghottam [protected]@swiggy.in saying that (We regret to inform you that we will not have an option to compensate for the request raised.) I replied back in the same mail and explained them to make a clear Background Verification as I have not visited the Swiggy store where they pack the items. My only point of contact is the Delivery Person and i asked Mr.Raghottam to verify with the delivery person but Mr.Raghottam replyed at 07:52Pm saying (With deep regret in regards to your order, we would like to inform you that we will be unable to initiate a replacement or a refund for this order. As much as I wish to help you regarding this, my hands are tied as we have to adhere to the prescribed guidelines.)
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    DHARINI SRINIVASAN
                    Feb 19, 2022
                    Report
                    Copy

                    Address: 8 Nagammal Avenue pallikaranai chennai

                    Ordered an ice cream from swiggy instamart for 77 Rupees. Amount is perfectly paid via Google pay but order is not been placed. Need a refund. If necessary action is not taken, this will be escalated to consumer court
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Raj Nataraj
                      Feb 19, 2022
                      Report
                      Copy

                      Address: Saravanapatti, Coimbatore

                      Sir my name is Natarajan my DE ID is[protected]/02/2022 to 13/02/2022 my payment totally Rs 978 not receiving money
                      Helpful
                      2 other people found this review helpful
                      2 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shine Sandeep
                        Feb 18, 2022
                        Report
                        Copy

                        Sir My Name is Chandan, , basically I belong to agriculture family, , due to some agricultural work i does not attend work for many months, , i complaint about this to the swiggy delivery Partner supportive agency 3 -4 times, , the id was not unblock, , they told me that your id blacklisted we cant open, hence i inform you with this complaint sir, , please unblock my blacklisted swiggy delivery account 🙏
                        Chandan Vs
                        De Id : 1615155
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          swapnanil neogi
                          Feb 17, 2022
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Chandigarh/ Panchkula

                          Swiggy rider CH01CE 5828, doesn't know how to drive. Drive rashly posing threat to other drivers on the road .. coming from pkl 12 main road to flyover road towards Panchkula Sec. 20 approx at around 6:30 pm. Please penalise this rider or cancel his employment otherwise I'll move to higher authority if required on legal ground also. When I complained to him just drive properly not to change the lane haphazardly and also in a serpentine manner and don't pose threat to others, he didn't even bother and abuse me in front of crowd. Just attaching picture of him while waiting at the light point of sector 20 pkl. Please take necessary action and do revert with a solution. Don't hamper your reputation hiring this kind unprofessional illitrate person.
                          Mar 24, 2022
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 18, 2022
                          Swiggy Customer Care's response
                          Hi Swapnanil, we understand your displeasure towards the behaviour of our executive and we urge you to write to us at [protected]@swiggy.in along with your contact and city details so that we may check this asap.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Tuhin Goshar
                            Feb 17, 2022
                            Report
                            Copy

                            Im A Swiggy Delivery partner with DE ID No 1812607...I had Not Received My Weekly Payment of 3weeks...So I Request that please credit it in My Bank Account Given to You ..
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ajaydurgaprasad2898
                              from Bengaluru, Karnataka
                              Feb 16, 2022
                              Report
                              Copy

                              Address: Bengaluru

                              I had placed an order with Swiggy - from the restaurant Muthashy's - Fish Pothichoru by 2:47 PM on Feb 16, 2022. I was delivered the order with the Fish entirely missing in the fish meals. I had contacted swiggy thru their app and was told to chat with their customer executive on chat (Ms.Shivani), I was told to take up a Rs.89. Coupon for the mistake made, while I was left hungry without food! I contacted them again and their customer executive told me that this is the only option he can give me and in no other way the issue can be resolved - like either take the coupon or nothing else can be done and kept on telling me that Swiggy will work better in the future, while I am left hungry for the food which I had paid for! Again when I contacted them, he (Mr.Vimal) had mentioned that this is the only option or other wise mail your concern to swiggy, they might contact me within 10-12 hours. So is it like they expect me to pay for the order in cash, get an incomplete order, get fooled again with the customer executive that this is a coupon that can be offered or else stay hungry until they reach you back! while the fault was completely on their side! Is this what happens really around?
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vidhi21
                                Feb 15, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Order not delivered and refund also denied

                                Hi, yesterday I ordered with swiggy order number #[protected]
                                The delivery person neither called me nor he rang the door bell after reaching the delivery address. After 10 mins I received the message that your order has been cancelled. So I went out to check what happened. The delivery person was sitting there 1 block away. I asked him are you from swiggy, he mentioned i can't deliver as your order has been cancelled.
                                First...
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy
                                U
                                Umesh bohara
                                Feb 15, 2022
                                Report
                                Copy

                                Hello sir I have not received my payout of my 2nd last week I have waited one complete week
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  Hafeez786
                                  from Nellore, Andhra Pradesh
                                  Feb 14, 2022
                                  Report
                                  Copy

                                  Address: Nellore

                                  I complain so many times but no solve the problem. Please change the mobile number. Please add this number- [protected]

                                  My DE ID -1470525
                                  Feb 14, 2022
                                  Updated by Hafeez786
                                  Please change the mobile number
                                  Helpful
                                  3 other people found this review helpful
                                  3 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Snowflake45
                                    from Mumbai, Maharashtra
                                    Feb 14, 2022
                                    Report
                                    Copy

                                    Address: Kranti nagar kandivali est mumbai 400101

                                    Today i have ordered from swiggy instamart.
                                    I received wrong order from this order.
                                    I request you to please help me in this situation.
                                    I am frustrated from this app
                                    My order id is[protected]
                                    Please provide me any solution of this order as soon as possible.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit