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Updated: Dec 2, 2025
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S
San hb
Dec 27, 2021
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I have made order on swiggy instamart but no order placed

Hi I have ordered from instamart, payed through phonepe, my account has been debited with the amount but onswiggy it is not shown as transaction history and also order has not been placed, no history regarding the order is seen on the application...
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H
hunter dragonxx
Dec 27, 2021
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Address: Purulia west bengal

Milon sir bhoto jayada larke log ko bharti kar raha he swiggy me... Purilia me itna order reheta nehi hey ki all rider ko full insensitive ho... But fir bhi new larka join ho raha hey... Humlog kuch bolte hey to bolta hey ki id block kardege... Yea sob bolta hey... Rider k bare mey yea log kuch accha nehi karta... Pls check our manager... I request suspend our manager and joining new manager in our location purulia... Pls...
Swiggy customer support has been notified about the posted complaint.
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    Annamdevaraj
    from Tirupati, Andhra Pradesh
    Dec 27, 2021
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    Please provide my id back I didn't did a one mistake I took one month leave for my examination in floating cash around 520 is there so please d activate my id number 1435953
    Swiggy customer support has been notified about the posted complaint.
    View replies
    Hi Annamdevaraj, we hear your displeasure. Please note that your ID is permanently deactivated and we will not be able to activate your DE ID.
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      M
      mohd84
      from Hyderabad, Andhra Pradesh
      Dec 26, 2021
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      Dear sir,

      My id is temporarily deactivated please reactivate my ID. My Id number is 46998
      Swiggy customer support has been notified about the posted complaint.
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        A
        Ar. Khan
        Dec 26, 2021
        Resolved
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        Resolved

        Address: 26, Sarat Bose Rd, Kolkata, West Bengal 700020

        Please My Account open Sir🙏 Temporarily Deactivated
        DE ID: 1612805
        +2 photos
        Jan 27, 2022
        Complaint marked as Resolved 
        Swiggy customer support has been notified about the posted complaint.
        Verified Support
        Dec 26, 2021
        Swiggy Customer Care's response         Hi Khan, kindly fill the DE connect form, the team will help you within 24-48 hours. If you do not get help, please share your DE ID via [protected]@swiggy.in, we will help you as soon as possible.
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          M
          Manoj Edits
          Dec 25, 2021
          Resolved
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          Resolved

          Address: Pechiamman milk depot restaurant Thirunagar Madurai

          In madurai Thirunagar pechiamman hotel restaurant not only this most of the hotels hiked the food price from 70-120% in swiggy app. But in hotel that was much lesser. Ok ordering food in apps get higher than usual amount but there might be a law needs to be kept. Doubling the price is not acceptable.
          For ex :
          In hotel Parotta 12/pc
          But in app Parotta 22/pc
          +1 photos
          Jan 26, 2022
          Complaint marked as Resolved 
          Swiggy customer support has been notified about the posted complaint.
          Verified Support
          Dec 26, 2021
          Swiggy Customer Care's response           Hi Manoj, we are sorry to make you feel bad about the pricing issue and the prices are decided by the restaurant and not by us. We never want to leave our patrons to feel bad. Please write more about your experience at [protected]@swiggy.in with your order Id, so that we can make it up to you.
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            B
            Babu bs
            Dec 23, 2021
            Resolved
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            Resolved

            I have replaced one order in Swiggy that is ID no. Is[protected] that is paid already in online payment but in my ID shows Cash on delivery but Swiggy customer care call and tell to me that is replaced Order don't collect cash from the customer, but in my id shows cod is pending that is the reason. I share the photo also see that .

            Thank you
            +1 photos
            Jan 25, 2022
            Complaint marked as Resolved 
            Swiggy customer support has been notified about the posted complaint.
            Verified Support
            Dec 25, 2021
            Swiggy Customer Care's response             This is disappointing to hear, Babu. We request you to raise this concern via the Swiggy connect form and, the concerned team will reach out to you for assistance within 24-48 hours.
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              A
              akashtalreja37
              Dec 22, 2021
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              Website: swiggy

              I was fraudulently charged for food that was never delivered to me. The customer care is of no use and is a waste.
              I ordered food at 4:12 pm and the delivery showed 40 mins and the delivery boy was assigned immediately after that as i was tracking the order the delivery person did not move even a bit for 30 mins and that's when i called him but he did not answer the call I called the customer care and that man was so useless that he tells me that my food will be delivered in 10 mins and he was on call with and kept my call on hold soo many times. Later he tells me he cant get in touch with the delivery boy and when i asked him to cancel the order he charged for it. DISGUSTING!!! this must be a new scam. order no[protected]
              Swiggy customer support has been notified about the posted complaint.
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                A
                Anu.tina
                from KOLKATA, West Bengal
                Dec 22, 2021
                Resolved
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                Resolved

                Received A Old Spoiled and Demanded Cake

                Address: Kolkata

                Order id is- #[protected]
                I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give...
                +2 photos
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                veer7557
                Dec 22, 2021
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                Address: plot 328,siridi sai colony ,beeramguda,telangana 502032

                I have ordered some items last 15 days, i received wrongly cooked items and some items missing in my orders .i have raised tickets for my problems in swigy but not responded .
                so please take action resolve my problem
                thanks & regards
                veerababu
                [protected]
                Swiggy customer support has been notified about the posted complaint.
                View replies
                Hi there. We're sorry that you received your order with items missing, and that you did not get proper support with it. Please send us an email at [protected]@swiggy.in with the order ID so that we can look into it and assist you with it.
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                  Anshu shokeen
                  Dec 22, 2021
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                  They are showing different images and send 3rd class quality of food
                  I m spending much amount on order food and they are doing compl fraud
                  I asked them ti follow the instructions on birthday cake but they haven’t followed any
                  And after complaining not even doing anything
                  Swiggy customer support has been notified about the posted complaint.
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                    N
                    Nikitabanerjee
                    from Allahabad, Uttar Pradesh
                    Dec 21, 2021
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                    I have ordered food on 12th December, 2021 from a restaurant via Swiggy.
                    But due to some reason I have cancelled the order within 10 seconds of order confirmation.
                    I have been entitled fr a refund of Rs 607 ( order amount)., for which I have contacted the customer care of swiggy. They have told that the refund have been initiated nd will reflect in my account within 7 days.
                    After that I have contacted them some 6-7 times but every tym they told the same thing. Then I contacted my bank's customer care, they have told tht no such refund has been taken processed in my account.
                    Today it's 21st December, and still I haven't got the amount back.
                    I'm highly disappointed by this fraudent service of swiggy.
                    Kindly help me to get my money back.
                    I have attached my bank statement frm 12th December till today.
                    +1 photos
                    Swiggy customer support has been notified about the posted complaint.
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                      Z
                      Zainab Irshad
                      Dec 20, 2021
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                      I am a small business owner. I have a home bakery. I used the swiggy genie option to make two deliveries the same day. They were both delivered in a very bad condition.
                      It was devastating to see pictures from customers. And all this happened even after I told both the delivery guys to be extra careful with the package.
                      Swiggy customer support has been notified about the posted complaint.
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                        A
                        Arnav Shivendu
                        Dec 19, 2021
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                        Following sms received from Swiggy after debit of amount made from bank account

                        Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

                        Swiggy app also doesn’t show any active order regarding this order number
                        Swiggy customer support has been notified about the posted complaint.
                        View replies
                        Hey Arnav, this could be due to the payment failure at the payment gateway level. In case you do not see a reversal in 7 days, we request you to write to us at [protected]@swiggy.in.
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                          H
                          Heamz
                          Dec 19, 2021
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                          Resolved

                          My account has been deactivated don't know why did nothing wrong. Please reactivate my account. Mobile no. [protected]
                          Jan 19, 2022
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 19, 2021
                          Swiggy Customer Care's response                           Hi there, we understand your concern. We request you to raise this concern via the Swiggy connect form and, the relevant team will reach out to you for assistance within 24-48 hours.
                          View replies
                          My account deactivated temprorly iwant activate

                          Activate my account - Comment #3947806 - Image #0
                          Activate my account - Comment #3947806 - Image #1
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                            A
                            Argha Basak
                            Dec 18, 2021
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                            I have canceled my order which was set on cash on delivery after that till now i am unable to order a single food on cash on delivery please resolve this as soon as possible
                            Swiggy customer support has been notified about the posted complaint.
                            View replies
                            Hey Argha, we understand your disappointment. However, we request you to place a few prepaid orders and your blocked COD option be auto released.
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                              S
                              Sai Dittakavi
                              Dec 18, 2021
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                              Resolved

                              My order number was[protected], i ordered some food from burger king and even after one hour it was not delivered wondering i contacted the support team and they said the excutive's bike has issues and if they can allocate some other executive to pick the food, they want me to eat the cold food? do they think they are the only food app? I was a regular user of swiggy for more than a year but now i am switching to other food apps. if the executive has problem with his bike then they should have immediately asked someone else to pick the order but instead after one hour they wanted me to eat the cold food
                              Jan 19, 2022
                              Complaint marked as Resolved 
                              Swiggy customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 18, 2021
                              Swiggy Customer Care's response                               Hey Sai. Sorry that you had to face this issue and had to cancel the order. We will be reaching you over a call to hear and assist you further. Please bear with us.
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                                S
                                Shanthkumar18
                                Dec 18, 2021
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                                Resolved

                                I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                                But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                                How they can showing different distance to with membership n without membership?
                                at any way swiggy to take delivery charges from us?
                                Why swiggy doing fraudulent business?

                                This is very very fraudulent.

                                Kindly take necessary action on this swiggy food delivery.

                                Shanthkumar k
                                [protected]
                                Hyderabad
                                Dec 18, 2021
                                Complaint marked as Resolved 
                                [email protected]
                                Swiggy customer support has been notified about the posted complaint.
                                Dec 28, 2021
                                Updated by Shanthkumar18                                 I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                                But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                                How they can showing different distance to with membership n without membership?
                                at any way swiggy to take delivery charges from us?
                                Why swiggy doing fraudulent business?

                                This is very very fraudulent.

                                Kindly take necessary action on this swiggy food delivery.

                                Shanthkumar k
                                [protected]
                                Hyderabad
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                                  H
                                  Harsh Angiwala
                                  Dec 18, 2021
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                                  Resolved

                                  Mobile Number :[protected]
                                  Name : Harsh Angiwala

                                  I have take one membership worth 999 for 1 Year then also i ' m being charged for delivery on almost all orders that too nearby restaurants,
                                  I have also complained through chat they told that restaurant not offering free delivery, i have ordered from same restaurant earlier that time i didn't charged any charges,
                                  What is the worth of purchasing one membership after paying 999 rupees,
                                  I request them give me my delivery charges refund which I have paid otherwise refund my 999 rupees as it not as swiggy promised
                                  I am being charged for delivery even for above 199 rupees and that to from nearby restaurant you can check all my previous orders i have shared screenshots on chats as well.

                                  Kindly solve my issue

                                  Thank you. Regards
                                  +1 photos
                                  Feb 6, 2022
                                  Complaint marked as Resolved 
                                  Swiggy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2021
                                  Swiggy Customer Care's response                                   Hey Harsh, we didn't mean to disappoint you. We have upgraded the Super plans to Swiggy One which has its own special benefits of free delivery and offers. Right now, we have limited restaurants participating under this plan, however, we will be adding more restaurants in the coming days. Please update the app to the recent version to avail Swiggy One benefits and we request you to please go through the TnCs on the app.
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                                    T
                                    Tamilalagan sooriamoorthi
                                    Dec 17, 2021
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                                    Giving stale food even after complaining they are not at all responding ..order ID[protected]
                                    +1 photos
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