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Updated: Sep 13, 2025
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B
Babu bs
Dec 23, 2021
Resolved
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I have replaced one order in Swiggy that is ID no. Is[protected] that is paid already in online payment but in my ID shows Cash on delivery but Swiggy customer care call and tell to me that is replaced Order don't collect cash from the customer, but in my id shows cod is pending that is the reason. I share the photo also see that .

Thank you
+1 photos
Jan 25, 2022
Complaint marked as Resolved 
Swiggy customer support has been notified about the posted complaint.
Verified Support
Dec 25, 2021
Swiggy Customer Care's response This is disappointing to hear, Babu. We request you to raise this concern via the Swiggy connect form and, the concerned team will reach out to you for assistance within 24-48 hours.
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    A
    akashtalreja37
    Dec 22, 2021
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    Website: swiggy

    I was fraudulently charged for food that was never delivered to me. The customer care is of no use and is a waste.
    I ordered food at 4:12 pm and the delivery showed 40 mins and the delivery boy was assigned immediately after that as i was tracking the order the delivery person did not move even a bit for 30 mins and that's when i called him but he did not answer the call I called the customer care and that man was so useless that he tells me that my food will be delivered in 10 mins and he was on call with and kept my call on hold soo many times. Later he tells me he cant get in touch with the delivery boy and when i asked him to cancel the order he charged for it. DISGUSTING!!! this must be a new scam. order no[protected]
    Swiggy customer support has been notified about the posted complaint.
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      A
      Anu.tina
      from KOLKATA, West Bengal
      Dec 22, 2021
      Resolved
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      Resolved

      Received A Old Spoiled and Demanded Cake

      Address: Kolkata

      Order id is- #[protected]
      I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give...
      +2 photos
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      V
      veer7557
      Dec 22, 2021
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      Address: plot 328,siridi sai colony ,beeramguda,telangana 502032

      I have ordered some items last 15 days, i received wrongly cooked items and some items missing in my orders .i have raised tickets for my problems in swigy but not responded .
      so please take action resolve my problem
      thanks & regards
      veerababu
      [protected]
      Swiggy customer support has been notified about the posted complaint.
      View replies
      Hi there. We're sorry that you received your order with items missing, and that you did not get proper support with it. Please send us an email at [protected]@swiggy.in with the order ID so that we can look into it and assist you with it.
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        A
        Anshu shokeen
        Dec 22, 2021
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        They are showing different images and send 3rd class quality of food
        I m spending much amount on order food and they are doing compl fraud
        I asked them ti follow the instructions on birthday cake but they haven’t followed any
        And after complaining not even doing anything
        Swiggy customer support has been notified about the posted complaint.
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          N
          Nikitabanerjee
          from Allahabad, Uttar Pradesh
          Dec 21, 2021
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          I have ordered food on 12th December, 2021 from a restaurant via Swiggy.
          But due to some reason I have cancelled the order within 10 seconds of order confirmation.
          I have been entitled fr a refund of Rs 607 ( order amount)., for which I have contacted the customer care of swiggy. They have told that the refund have been initiated nd will reflect in my account within 7 days.
          After that I have contacted them some 6-7 times but every tym they told the same thing. Then I contacted my bank's customer care, they have told tht no such refund has been taken processed in my account.
          Today it's 21st December, and still I haven't got the amount back.
          I'm highly disappointed by this fraudent service of swiggy.
          Kindly help me to get my money back.
          I have attached my bank statement frm 12th December till today.
          +1 photos
          Swiggy customer support has been notified about the posted complaint.
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            Z
            Zainab Irshad
            Dec 20, 2021
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            I am a small business owner. I have a home bakery. I used the swiggy genie option to make two deliveries the same day. They were both delivered in a very bad condition.
            It was devastating to see pictures from customers. And all this happened even after I told both the delivery guys to be extra careful with the package.
            Swiggy customer support has been notified about the posted complaint.
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              A
              Arnav Shivendu
              Dec 19, 2021
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              Following sms received from Swiggy after debit of amount made from bank account

              Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

              Swiggy app also doesn’t show any active order regarding this order number
              Swiggy customer support has been notified about the posted complaint.
              View replies
              Hey Arnav, this could be due to the payment failure at the payment gateway level. In case you do not see a reversal in 7 days, we request you to write to us at [protected]@swiggy.in.
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                H
                Heamz
                Dec 19, 2021
                Resolved
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                Resolved

                My account has been deactivated don't know why did nothing wrong. Please reactivate my account. Mobile no. [protected]
                Jan 19, 2022
                Complaint marked as Resolved 
                Swiggy customer support has been notified about the posted complaint.
                Verified Support
                Dec 19, 2021
                Swiggy Customer Care's response                 Hi there, we understand your concern. We request you to raise this concern via the Swiggy connect form and, the relevant team will reach out to you for assistance within 24-48 hours.
                View replies
                My account deactivated temprorly iwant activate

                Activate my account - Comment #3947806 - Image #0
                Activate my account - Comment #3947806 - Image #1
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                  A
                  Argha Basak
                  Dec 18, 2021
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                  I have canceled my order which was set on cash on delivery after that till now i am unable to order a single food on cash on delivery please resolve this as soon as possible
                  Swiggy customer support has been notified about the posted complaint.
                  View replies
                  Hey Argha, we understand your disappointment. However, we request you to place a few prepaid orders and your blocked COD option be auto released.
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                    S
                    Sai Dittakavi
                    Dec 18, 2021
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                    Resolved

                    My order number was[protected], i ordered some food from burger king and even after one hour it was not delivered wondering i contacted the support team and they said the excutive's bike has issues and if they can allocate some other executive to pick the food, they want me to eat the cold food? do they think they are the only food app? I was a regular user of swiggy for more than a year but now i am switching to other food apps. if the executive has problem with his bike then they should have immediately asked someone else to pick the order but instead after one hour they wanted me to eat the cold food
                    Jan 19, 2022
                    Complaint marked as Resolved 
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 18, 2021
                    Swiggy Customer Care's response                     Hey Sai. Sorry that you had to face this issue and had to cancel the order. We will be reaching you over a call to hear and assist you further. Please bear with us.
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                      S
                      Shanthkumar18
                      Dec 18, 2021
                      Resolved
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                      Resolved

                      I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                      But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                      How they can showing different distance to with membership n without membership?
                      at any way swiggy to take delivery charges from us?
                      Why swiggy doing fraudulent business?

                      This is very very fraudulent.

                      Kindly take necessary action on this swiggy food delivery.

                      Shanthkumar k
                      [protected]
                      Hyderabad
                      Dec 18, 2021
                      Complaint marked as Resolved 
                      [email protected]
                      Swiggy customer support has been notified about the posted complaint.
                      Dec 28, 2021
                      Updated by Shanthkumar18                       I have taken 1 yr membership 899/- for one free delivery subscription of below 6 km distance at swiggy food wallet.

                      But while ordering it's showing restaurant distance above 6.1 km. But same restaurant is showing distance 5.1 km in other account without 1 yr free delivery membership.
                      How they can showing different distance to with membership n without membership?
                      at any way swiggy to take delivery charges from us?
                      Why swiggy doing fraudulent business?

                      This is very very fraudulent.

                      Kindly take necessary action on this swiggy food delivery.

                      Shanthkumar k
                      [protected]
                      Hyderabad
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                        H
                        Harsh Angiwala
                        Dec 18, 2021
                        Resolved
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                        Resolved

                        Mobile Number :[protected]
                        Name : Harsh Angiwala

                        I have take one membership worth 999 for 1 Year then also i ' m being charged for delivery on almost all orders that too nearby restaurants,
                        I have also complained through chat they told that restaurant not offering free delivery, i have ordered from same restaurant earlier that time i didn't charged any charges,
                        What is the worth of purchasing one membership after paying 999 rupees,
                        I request them give me my delivery charges refund which I have paid otherwise refund my 999 rupees as it not as swiggy promised
                        I am being charged for delivery even for above 199 rupees and that to from nearby restaurant you can check all my previous orders i have shared screenshots on chats as well.

                        Kindly solve my issue

                        Thank you. Regards
                        +1 photos
                        Feb 6, 2022
                        Complaint marked as Resolved 
                        Swiggy customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 18, 2021
                        Swiggy Customer Care's response                         Hey Harsh, we didn't mean to disappoint you. We have upgraded the Super plans to Swiggy One which has its own special benefits of free delivery and offers. Right now, we have limited restaurants participating under this plan, however, we will be adding more restaurants in the coming days. Please update the app to the recent version to avail Swiggy One benefits and we request you to please go through the TnCs on the app.
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                          T
                          Tamilalagan sooriamoorthi
                          Dec 17, 2021
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                          Giving stale food even after complaining they are not at all responding ..order ID[protected]
                          +1 photos
                          Swiggy customer support has been notified about the posted complaint.
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                            M
                            Mohd Tabrej Alam
                            Dec 16, 2021
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                            Resolved

                            Address: Agra

                            I have ordered at 19:45 and got my order deliver at 22:23 from one of your Restaurant partner.

                            And during the time when I asked the customer care to get my order delivery as soon as possible, they asked me to cancel the order.

                            After almost two hour you are delivering my food. This type of behavior is not accepted at all.

                            I request the management to look up to this matter.
                            +1 photos
                            Jan 17, 2022
                            Complaint marked as Resolved 
                            Swiggy customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 16, 2021
                            Swiggy Customer Care's response                             Hi Tabrej, we understand the importance of timely delivery and this shouldn't have happened. Our apologies for the hassle you faced with our support team. We've highlighted this to the concerned team, they'll look into this and will update you at the earliest.
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                              M
                              [email protected]
                              from Pune, Maharashtra
                              Dec 16, 2021
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                              Swiggy is troubling by sending UCC messages on dnd registered number.
                              +1 photos
                              Swiggy customer support has been notified about the posted complaint.
                              Dec 16, 2021
                              Updated by [email protected]                               Messages are being received on [protected]
                              Verified Support
                              Dec 16, 2021
                              Swiggy Customer Care's response                               Hi There! We apologize for the inconvenience caused. We have highlighted your issue and our concerned team will look into this and get in touch with you. Kindly await us.
                              Dec 16, 2021
                              Updated by [email protected]                               Not interested in making any communication.
                              Dec 17, 2021
                              Updated by [email protected]                               Today also message is sent.
                              Dec 20, 2021
                              Updated by [email protected]                               Can I know the status? Everyday messages are being sent..
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                                R
                                Ruchit Mangwani
                                Dec 15, 2021
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                                I have ordered on swiggy at 10.13 pm. the delivery time shown was eta 32 mins.

                                After almost 45 mins, i tried calling the delivery partner number provided by swiggy but went unanswered.

                                i tried to chat with swiggy customer care but didn't get any response...

                                This is a poor customer service along with pathetic customer care staff
                                Swiggy customer support has been notified about the posted complaint.
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                                  S
                                  SharmisthaP10
                                  Dec 15, 2021
                                  Resolved
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                                  Resolved

                                  Today 15/12/2021

                                  I ordered 2 pc hot and crispy and medium fries combo. INSTEAD I got 2 pc hot and crispy and small chicken popcorn. I shared photos too with them.
                                  but the email support claimed that ‘We’ve checked the image provided by you and we’re afraid it did not pass the checks we ran before disputing this order with the restaurant.'
                                  basically claiming that the order was correct and we are lying.

                                  MOREOVER THEY FROZE MY SWIGGY ACCOUNT WHERE I WAS UNABLE TO VIEW AND SEND EXACT ORDER DETAILS THAT I ORDERED.
                                  +4 photos
                                  Jan 23, 2022
                                  Complaint marked as Resolved 
                                  Swiggy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 16, 2021
                                  Swiggy Customer Care's response                                   We regret disappointing you with our services, Sharmista. We urge you to kindly share with us your registered details over a mail to [protected]@swiggy.in so that we may look into this further and assist you better.
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                                    B
                                    Balaji Naresh
                                    Dec 15, 2021
                                    Resolved
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                                    Resolved

                                    I have placed an order and but not delivered and simply they cancelled the order and not refunding the amount. I try to call the delivery person by his mobile number to give the guidance about the location / landmark but he is not picking the call. I chat using customer chat but they didn't give the proper reply and they take more time to give the reply. I Need to get the full refund.

                                    I ordered Cake from "The Cake World"
                                    Delivery Person Name: Vijaya Kumar M
                                    Mobile No. [protected]
                                    Jan 23, 2022
                                    Complaint marked as Resolved 
                                    Swiggy customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 16, 2021
                                    Swiggy Customer Care's response                                     Hi Balaji, we understand the importance of timely delivery and this shouldn't have happened. Our apologies for the hassle you faced with our support team. We've highlighted this to the concerned team, they'll look into this and will update you at the earliest.
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                                      R
                                      Ramesh giri Goswami
                                      Dec 14, 2021
                                      Resolved
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                                      Resolved

                                      Payout related issue

                                      Address: Banglore
                                      Website: www.swiggy.com

                                      Swiggy company ne mera 29 November se 5 December ka payout nahi diya hai please help me...
                                      +1 photos
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