Swiggy Complaints & Reviews

Completely a fraud!! Such a useless customer support u have. It’s been 10 days my amount is not refunded yet. Daily I’m chatting with these chat support agents who are just useless. They take 10 min to reply for 1 msg. If we ask to call they are disconnecting inbetween agents name are Vivek, arfath, silkwandar and Rohit S these ppl are completely useless. and u ppl ave mentioned call support number which is invalid. Such a fraud this Swiggy is, never expected! Will u ppl deliver any items worth 626 free to customers? No right same way how can u gulp customers money?? Should feel shame on you people for such inconvenience and worst chat support

Order placed on 6-1-2022 paying Rs 435/ for delivery of Pizza from Pizza Hut through Swiggy was cancelled by Swiggy as the shop faced problems. Assured of refund by Swiggy but later received a message that the amount paid is charged as cancellation fee. Chats with customer executive not fruitful. I am entitled to refund and now with compensation for delay and deficiency in service,

Hi, I have mailed many times to swiggy to please delete my account. But he is not listening. I told him to please delete my order history and delete my account of registered mobile no([protected]) and mail-id [protected]@gmail.com but they continuously saying one thing in mail that it's not possible.
What is wrong with swiggy, please help me to do this needful
Thank you
Khushboo

I ordered cheese nuggets.. it's expired a year before...

The swiggy had cancelled my order and even not refund giving disgusting reasons that address is not correct but the delivery person not come to my location.
I need refund full

Pic is attched with my order id and location

Talked with customer care and she is very person not listening my complaint

Sir meri id fake reason se band krdi . Unsatisfied reason the . Sir ek accident ho gya tha pool pr or mai phass gya tha traffic mai . Isliye order late ho gya pr maine inform kr diya tha customer ko delay . Customer ko koi problems nhi thi. Pr inhone ek order late hone pr I'd deactivate kr di . Sir mere pass koi job nhi hei . Or EMI bhi vhi job se bharta tha mai

The order#[protected] was partially delivered. Kachori, Pizza and Gulam Zamun were missing.
I have highlighted the concern many times, had raised the issue same day 31st Dec eve. But no resolution yet.
I have paid for something which I never received.
I request REFUND

I tried to order from instamart powered by swiggy worth rs.692. The money got debited but it was showing payment pending all along and the order was not placed. Please help me get my refund

Team,
I have placed an Order#[protected] on 1st Jan however due to Swiggy (IOS device) application error i did not get confirmation message for the payment I have made also i could not see the order along with order tracking details in Swiggy IOS mobile app. So I resubmitted the order#[protected]which was in the cart) however once again i was getting application same error message so i was confused and contacted customer service.

The Customer care executive confirmed me there is an inconsistency in the mobile app behaving due to I got these errors. Also, confirmed me that couple of orders[protected] &[protected] i placed were successful and told me that she can cancel the duplicate order and process refund within 8 days however i didn't receive the refund yet.

I had a detailed conversation with KFC, Tirunelveli, Tamil Nādu today and found that they didn't process my cancelled order also they can't generate invoice and collect the money from Swiggy or customer for any cancelled orders.

Also, they requested me to contact Swiggy as as they didn't receive money for the order#[protected]. So, I believe it is Swiggy's responsibility to refund me.

In my case the order cancellation reason is genuine and order cancellation was recommended and initiated by your executive as I have no intention to cancel the order. Due to Swiggy IOS application error i was not having any option to validate these orders from my end. So, i request you to focus on this issue and process refund at the earliest. Please write me @ [protected]@hotmail.com or call me @ +91 [protected] for any questions.

I would like to highlight few points to Swiggy management

* it is Swiggy's responsibility to explain customer ( if any one is asking for customer care executives help to cancel an order) regd cancellation policy & charges if there is cancellation fee/penalty is applicable. You can't expect a customer to read you policies and procedures

* No customer is ready to loose money for the service not offered to him/her

* Maintain call/chat history and don't skip your responsibilities in the name of your company policy

* I have submitted few tickets and sent few mail however for few i got very genirc message that i have crossed deadline of 48hrs to contact them however I instantly contacted customer care and Swiggy executive was the one cancelled my order then i would like to understand what is stopping/bothering Swiggy to process refund?

Thanks,
Jeyaprakash Francis
Cell: +91 [protected]

I have ordered my medicine through swiggy at 9:50 am on 13 jan 2021. Had already paid for delivery fees and when reached by the delivery partner has paid for medicine igself now the delivery partner is saying I haven’t received the payment thought i have paid swiggy 569 and no response from swiggy as well complained to them for 2 hours but no response has been taken. Its not even a small amount. Mobile no [protected] email - [protected]@gmail.com

I have ordered meals from swiggy today. But delivery person spoke to very rashly. My contact number is [protected] and the delivery person number is [protected]

Dear sir.
My swiggy id no.1556551 is deactived without any reason without my any fotl its very unfair plz reopen my id because its my only bread and butter

Hi,
I have placed an order on Dec 26th for Rs.2170/- by 12:17PM, and it was a duplicate order, due to network issue & the payment got debited. We realised it by 12:19 PM & had a chat with Swiggy executive & canceled the order by 12:19PM. Since it was 2 mins, they refused to refund the amount, as per their message in the chat "Swiggy allows you to cancel for free within 1 minute of placing your order, post which a fee will be applicable. This helps us avoid food wastage and compensate our restaurants and delivery partners." Who in this world will be able to cancel the order within a minute of placing the order. This is not fair & also is this how they treat the customer. also there was no swiggy executive alloted for this specific order placed & the hotel also hasn't confirmed. Then why we were charged Cancelation fee.. If they say cancelation fee, it can be with minimal amount, but not the whole amount of the order placed which is really disappointing. Every penny that are being charged is hard earned one & i m not ready to pay this to some one for free (without even received the order or without even feeding on it)

I order grocery from swiggy instamart and the order shows delivered but when i check with the support team they its not delivered but shows delivered they can give refund i am not okay with refund bcoz the are not upto the marks and they gave me totally wrong information

Hi am P Prathyush Am a Raider in Swiggy I have rejoined in Swiggy in December 27th 2021 still Now am Not Receiving Any payment from Swiggy I Don't have money to Ride my bike for Delivery Duty

My DE ID 424558
MOBILE NUMBER [protected]

Hi i got mails that about delivery from swiggy when i hadn't placed any orders.
Someone in tamilnadu is using my gmail account.
11/10.8
HXQ3+32V, Sivagami Puram, Virudhunagar, Tamil Nadu 626001, India
Virudhunagar. This is the address being used by that person.
Please see into this issue

My Swiggy ID was (517936) I have rejoined swiggy on 31st dec 2021 and on that day i have earned 519 rs and since 10 days past they have not given my last week payout i was expecting this money for petrol for further delivery... each time i raised a ticket regarding payout they closed the ticket by saying (Duplicate Ticket...please check the details of your previous ticket) pls resolve my issue you can't even imagine how far stress i am handling...

Order was not deliver orders, I reach restaurant location they its cancelled from Swiggy side, why Swiggy doesn't know fault whos problem that need re-solve and stars my duty urgent
Order I'd[protected] from limra fast food centre assigned @ 11:41pm cancel @ 12:05am in this where is my problem in this should b apologies and restart my duty

Placed my order for pizza via swiggy and hv done the payment by UPI but the order has not been placed. Registered a complain a week ago and refund is not yet done.

Order no[protected]
Order date - 31st december

I placed an order, but it showed your order could not be placed yet my money was deducted from my account. Swiggy shows your bank takes 5 -7 days to initiate the refund but it has been more than that. I talked to my bank service and they said swiggy has not initiated the refund. It is really unfair. I want my money back.
The amount was Rs 2539.

Phone no- +[protected]