Swiggy Complaints & Reviews

I have placed an order on 5th January 2022 at 09:00 pm. I have paid Rs. 858/- for my order. I have received a call from delivery boy at 09:38 pm. While receiving the call, call was disconnected. Then I tried to call him back so many times but failed. After repeated calling him, he had picked up my call luckily and told me that he will deliver my order within 10 minutes. But while delivering the order, he got the cancellation message from...

Dear sir
My name is Mir Faisal ali my de I'd is 1802661 and my mobile number is [protected] my complaint is about I work part time in swiggy but now I can't open my delivery partner account it's showing your duty is temporarily stopped please resolve my problem so I can go to job
Thankyou

Please note that for the subjected order #[protected] on[protected] we have not received the qty. as given in order, we have ordered total 8 packs of ice cream 500 gm each value 2840 INR paid. but only 2 packs was received 1 sitafal and 1 chiku ice cream.
6 sitafal ice cream packs 500gm each was not received and we have given complaint on same day to resolve to swiggy also accepted by swiggy but not resolved yet.

The ice cream was packed in bag while receipt but after opening only 2 found inside the bag instead of 8.

Swiggy is very good in writing apology email but should arrange refund worth 1800 INR or 6 packs ice cream ASAP

The delivery boy did not order.aUR DELIVAERD DIKHA DIKHA DIYA.Chatted with swiggy people, no money was refunded. I ordered. Delivery boy came near my location. But didn't call. When I called, he had forwarded the call to some other number. But took mine. When I did swiggy people campulant then there was no hearing. Then I talked to the delivery boy on chat. So he said: The Gulf money will be refunded. And he gave only Rs 200. He is also fraud with other customers.MY MOBILE [protected]

On 25th Oct 2021 there were duplicate transactions processed from my amazon pay account at 1:10PM for a swiggy order of INR 357 but I didn't receive my refunded for the duplicate transaction processed. When I reached out to Swiggy they said that it will be processed within 48 hrs.
I tried calling them multiple times and every time the same response "it will be processed within 48 hrs". It has been more than a month now but I have received my refund.

Finally after loosing all hopes, I am raising this complaint on the consumer forum. This is highly discouraging and unprofessional.
@Swiggy: Request you to please look into this and get my refund processed.

Ordered sweets and was to be delivered at my father's location. He was not aware of delivery so he returned. The delivery boy set the status as delivered. The item was prepaid. SInce then he is not picking call though he had called twice to understand the address. Swiggy chat is not supporting as it says the order has been delivered. Delivery boy's no is [protected]
Order#[protected] amount 385/-

I order 800 gm bread of three and three bun again it is also three in Muzaffarpur bihar order id[protected] i got 2 bread packet less 400gm each i complain to swiggy they are more then 20 times said same thing that we will pass feedback. They took our money just for this fraud . They do fraud on their swiggy i request u to pl.. provide me resolution . The bread which i received has not any expirey date and it is smelling and there is many holes on a piece of bread

Ordered food from swiggy on 16 dec 2021. The amount of rs 97 was deducted three times from my account but the order was not processed. When i chat with swiggy customer care on the same day they say i will get my money back in 4 to 5 working days. After waiting for 4 to 5 days i again informed customer care but they say the money is not deducted at their end. But in bank statement it is clearly mentioned that money is deducted by swiggy. It was not expected from such a big company. If you are not going to look into the matter i am going to file complaint against you in consumer court for making me fool and wasting my time.

Hello,
Dr.Avijit this side.
Concerned Order ID :[protected]
Order Date : 31st October 2021

YET TO RECEIVE RESOLUTION/REPLACEMENT OF THE SAME FAULTY DIFFERENT ORDER

Just few moment ago ordered for Kwality Walls Cadbury Crackle Ice Cream but received ordinary Vanilla from the restaurant, post receiving of the product immediately reached the restaurant, they were not picking up the calls. Infront of delivery agent even he tried to reach but nothing helped. Then I have opened Swiggy chat option and after wasting my precious 25 minutes the primary team agent named Prithviraaj and Sashank were unable to resolve my concern and they were refused to provide the replacement and pick the different item from my home.

So I had guests in my home and already fallen in this worst restaurant trick. Request you to look into this, shared the images as well. Kindly check and provide replacement ASAP.

LOOKING FOR YOUR RESPONSE.

We ordered cheese patty but they delivered normal patty, moreover we specially instructed them not to add honey in honey chilli cauliflower because we had sugar patient in our house but they didn't listen to it .This experience was very pathetic to us .I'll be hoping for a refund .

Hii I m swiggy delevery partner I'd no 1211384 I want change a sift but not getting any response but I tweet to swiggy there are Mr vin said u can join a part time sift and swiggy team detail share a soon but now chat in twitt so there are available Mr adit they by miatakely said u u r sift change after one month can u resolve this issue...

There has to be freezing time for cancelling the orders or changing the delivery address. i felt really worse in placing a order with Swiggy.

I have mistakenly choosed the office address i have lost full amt as cancellation charges

When i cancel my order they have taken total amt as cancellation charges.. Atleast we require 15 min to cancel teh order to update the address

I am a swiggy one user and fed-up with their third class services they are fooling customer with unreliable and untrustworthy services and cheap mala-fide business practice food is being carried here and there by their delivery person for a unreasonably long period on the name of multiple deliveries ruining it and making it unfit to consume rude and unsupportive customer service person who threaten to impose panelty of bill value on cancellation even when the given time line is well over harrassing poor customer who has placed order trusting swiggy and they also revoked discount coupon from my account yesterday for a certain time period while it was available on other account I think it was one effect they wanted one member to order at inflated prices or not to order at all cheap business strategy with food delay, poor customer service and almost impossible cancellation of order in case of delay in delivery their services became unreliable and unbearable

Order #[protected]
Order #[protected]

I ordered meat from swiggy instamart last sunday and it was stale . I immediately contacted the help support and was promised a refund for the expired product sent.. the same evening an escalation team manager also promised the same. But even after 7 days no refund has been made.

I can't able to confirm order and also can't able stop duty also

I ordered some fruits & groceries on Swiggy instamart on 31st December 2021 at 8 pm.
My order id was[protected]

I did not receive organic papaya - Rs 98/-
Safe harvest wheat dalis 500 gm - Rs 45/-

I request refund against these non-delivered items

I ordered my food from swiggy and the name of the restaurant was Chichabas Taj (50, MM Road, Pulikeshi Nagar, Bengaluru, Karnataka 560005).
When I raised with Swiggy support they say we will investigate it, I asked if someone came and take it back as a proof. The quality is total waste.
Swiggy denied to refund my money or replace it. What is the solution??

Order no =[protected]
i have ordered 2 full & 1 half murg massalam from restaurant (Red Sun Multicuisine Family Restaurant), kalyan, Thane

i have received only 1 full & 1 half .
called restaurant and swiggy for almost 1 hr 30 min no response from any of them.

now i am asking for refund of my order costing 580 rupees. and swiggy is giving me refund of 162 which is almost 30 % of my paid cost.
I want full refund for same.
reqest you to interevene in this matter

I ordered some grocery items from swiggy and instead of delivering the items to me, he was asking me to come and get it for him. I told him i couldnt come downtairs for some reason, if i would be able to come i wouldn't have ordered from swiggy. Then his behaviour was very rude and told me to cancel the order if i cant come downstairs and started arguing with me very rudely.

Order Number:[protected]

I ordered food from Swiggy Today. The delivery person was standing with the order picked up since past 25 minutes. When I raised a complaint on Swiggy as well as called him, he moved from his location after some time. This is ridiculous services. Infact when the order was delivered was more than an hour, it was so cold and that too from such a large order from Barbeque Nation. Its such an horrible service. I cannot expect such a service from an order worth 1750. That's very unprofessional on Swiggy's part. The order was delivered in 70 minutes and very cold. Its of no use to me I had to order a new one from some other place

I look forward to your prompt response on this matter.

Email ID: sumeetgarg.[protected]@gmail.com
Contact Number: [protected]