Swiggy Complaints & Reviews

10 cups of icecream ordered today. 6 cups received with melted icecream. No proper response from Swiggy

My cash on delivery was disabled even though it was swiggys fault . They compensated me the canceled order money but only gave me a coupon instead of canceling the fee charged. They canceled my order and and compensated by giving a coupon but disabled cod . So I can't place a order and use the coupon. I don't use online payment. And coupon is only valid for a month. Currently I don't have cash in my bank to use online payment. So I am not able to use the coupon and in future I will have to pay the order money as fee and then order my food. This is absurd and fraud and cheating the customer.

I ordered cold Coffee drink and while sipping with the straw I felt something at the back of my throat and when I saw it was thin metal wires which could have got stick in my throat and turned out fatal to me. A person could have died because of this irresponsibility. Plus I cannot upload the picture as it says "file to large" for reference I have shared the images on email. I would completely with full authority like to ask for refund of my ₹226 for such a horrible experience.

I have ordered an order at 9.51 pm on 14th nov 2021 at my home in faridabad from near by restaurant wow momo which is hardly 3 km away from my home. Order was accepted and a delivery boy had been assigned. But it had been showing 25 min since last 1 hour and at 11, i contacted to swiggy about the real status of the order, then they told me that delivery boy had denied delivery. And they didn't even think to inform me this on time . Is that my fault that your delivery boy denied my order. Or isn't this you lr responsibility to inform me on time or assign somebody else on time. At this time, someone ordered to get dinner and that person must be hungry since an hour. All of sudden you say that we could make another order at 11 and you had tl wait 1 more hour . Is that right. Also, the customer care person didn't have any appologies or regret for this. This was the worst incidence happend with me and swiggy and i would never recommend swiggy to anyone. It is better to go for another app such as zomato.

My name is Ankur Gupta
M : [protected]

I am Lakshmi. I have placed an order (order ID[protected] with swiggy instamart on 14/11/21, 09:48 am and it got delivered around 11:55am. While I checked the package I realize two items are missing from the order. I have paid online for the entire order. Modern milk bread and (350g) and 1kg potatoes are missing. I need my products today itself.

Open the my ID 🙏

I was in my car waiting at a red light at traffic junction where there was no free left turn. This swiggy driver(License# TN72C Z1946) started abusing me because apparently I did not give him way. Brazenly he also jumped the red light. I expect Swiggy to take action and notify me of what action was taken. Such drivers are giving Swiggy a bad reputation. Until action is taken I am not ordering anything from Swiggy.

I order Mushroom Manchurian using swiggy app in the restaurant HYDERABADI BIRIYANI,
117/4, Surya Lilly Arcade Complex,
Colony Hospital Stop, Vijaya Thottam,
Komarapalayam - 638183,
Namakkal District.

My order ID was[protected] which contains 2 items are
1. Mushroom Manchurian x 1 - ₹ 110.00 /-,
2. Veg Nuggets x 1 - ₹ 90.00 /-,
Delivery Partner Fee - ₹ 9.00 /-,
Total - ₹ 209.00 /-.

When I open the pack Veg Nuggets it was ok and taste also not bad. But when i open the Mushroom Manchurian Pack it was very blacky and nasty smell.
The chef kept Mushroom in oil for long time and it get black. He can able to notice that it was over fried blacky. But he prepared Manchurian with that same over fried blacky Mushroom.
The packing section can able to notice that blacky Manchurian. But they also packed that food.

I have ordered it for 3:13 pm,[protected], and swiggy partner deliver it at 3:50 pm on same day. The nearly take 45 minutes of time to prepare food and deliver it. For preparation of food restaurant take nearly 35 to 40 min. They had a enough time to prepare a quality food. But the restaurant packed me a Blacky nasty smell food. I was so hungry, ordered food and waiting for it long time. When i open this pack i cant able to eat this Food. But due to hunger i eat onions and capsicum after that i throughout that blacky Mushroom Manchurian.

I ordered puliyogare from puliyogare point n I got the amount 100/- deducted and order wasn’t placed

I have ordered chicken munchurian wet3 but I got veg munchurian3 so I was applied coupon of 270INR.but it got wasted .SO I request them to return it back but they are not listening. Very bad services of swiggy. (And this thing happend many times to me) so I request to return my coupon of 270INR

THANK YOU

I have ordered corn veggie delight Pizza medium size from oven story pizza with swiggy app but delivery agent has taken too much time to deliver my food item and and when it is delivered it is completely cold and stale on condition.

I had ordered a pizza, a dip, a roll n 7up from pizza hut using swiggy..The delivery executive handed ovee the order to me and pressed delivered ..i stopped him rightaway and asked him about the 7 up bottle that was missing from the order.He said he didnt knoe n askd me to raise an issue.In return a replacement id was given to me.He insisted on replacing the full order, so I handed over the order to him and he went away.I kept waiting for the other executive to arrive..When he did arrive he just came with a bottle of 7up to me.I asked him about the rest of the items..He refused to have a knoe-hoe of anything.I was tired ..and busy in work all day and didnt get time to eat.So i ordered pizza to only be disappointed in the end.I kept waiting at from 7 to 8 p.m outside calling swiggy customer care n no of tymz..but everytime they refused to help.Shame on you and your services.I am uninstalling this app.Wasted my time..my money.(676).n coudnt satiate my hunger.May Allah punish you for all.

Swiggy overcharged me by rounding off me which in illegal and i want to complaint against him.

I placed an order with swiggy on 1st of november they called me saying the item is not available and that my order has been cancelled. they should not have taken the order in the first place. the payment has been made online. since they cancelled the order from their side they still did not refund my amount. pathetic swiggy.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: Ordered sweets but received noodles and idli sambhar.
Items ordered:
Besan Burfi - 1kg
Dhoda Special - 1kg

Order total is 507 INR and I had applied a coupon for 199 off. Paid 308 via Amazon Pay Balance.

On complaining, I got a voucher of 308 INR that doesn't let me get the same items unless I pay 199.

It occurred on: 4/11/2021

Expected resolution is that you issue refund and coupons. i.e. refund full 308 back to amazon or swiggy wallet and issue a coupon for 199 off.

Since you have already sent 308 coupon without my consent, I now expect you to add 199 to swiggy wallet money so that I can place the same order without paying extra money.

Hi Team,

I’m ordered (9:51 pm ) sundar chettinad restaurant for
11:07 I didn’t get delivery I chat with Swiggy assist they said we will assign after 11 clock he said there is no delivery partner would you like to cancel I’m really fed up this service actually am very hungry and outside rain also, Incase they said before 10:30 don’t have issue I will go and buy but he said 11 clock all food shop are closed near...

On October 12th order placed (Order no[protected] worth Rs 361 Mobikwik coupon applied assuring Rs 100 cashback but cashback not received. On asking for help their customer care executive Mr Chirag assured I will get the cashback in 10 working days. Cashback still not received.
Screenshots attached

Mobile number: [protected]

Order Number:[protected]

Dear Sir/Madam

I have placed my order for food instructions I call restaurant no one receive the call than I call to swiggy customer care agent I gave him the instructions of my order he told no one is receiving the call next time you give instruction now your order is prepared then I told the agent cancel my order if no cancellation fee is charged he told me wait i will tell you what is charges and suddenly he told me your order is cancelled check in app and refund will be processed within 24hrs I check in my app refund status zero and got message you have charged 100% fee I told the agent why you cancel my order if charges was applicable I have money on tree branches or what you pay because it's your mistake not my...

I have recording in my phone if you call me i will playback

So i request you to please solve my problem ASAP

Thank you
Faizan e
Mohammed

I mailed swiggy 3 to 4 times but they are repeating the same questions that your order was prepared and my reply was your swiggy agent knows that my order was prepared but i was on call with swiggy customer care how would I know I told the agent I want to give instructions to my order if you not taking than cancel my order but no cancellation fee should be apply after 2 to 3 times of failure payment of my order again I pay from other sources of payment I want order on that time I was not joking

Namskar!i have ordred at 10 pm and order not delivred and payment deducted from my account .your app shows 41 minutes.till 2am next morning.i requested to you kindly pay my money.and you are illigly harshed me.kindly reply me.i will goto consumer court.

Order Id- #[protected]
Ordered Egg Biryani from “Hitex Bawarchi” Hyderabad through swiggy.

The quality was pathetic They delivered only un-boiled colour rice with 2 boiled egg.

complained to the swiggy customer care but they refused to provide me the refund or reorder.

Also they said there’s no point in claiming any refund as they do not have such provisions, the most they can do is to complain the restaurant about the food quality.

I asked them to let me talk to a senior executive but he refused saying they were busy.