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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 89

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S
Shubham Tambe
Dec 3, 2021
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Address: 305/3 khandelwal mansion j. B road cotton green mumbai no 400033

I have been order 3 pizza mac + mc spice and 3 macaloo tikki + fries. So I haven’t get some orders like 3 mac aloo tikki. Which i been paid for it!!!
Swiggy customer support has been notified about the posted complaint.
Hi Shubham, we are sorry for your trouble. Do share your concern with relevant details to [protected]@swiggy.in and we will be happy to make amends.
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    P
    Prisha Somanatti
    from Belgaum, Karnataka
    Dec 3, 2021
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    Website: I

    Prices on Swiggy are more than double the original price
    Swiggy customer support has been notified about the posted complaint.
    Hi Prisha, we are sorry for your trouble. Do share your concern with relevant details to [protected]@swiggy.in and we will be happy to make amends.
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      தஞ்சை திரு தினேஷ்
      from Madurai, Tamil Nadu
      Dec 2, 2021
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      Address: 4th Floor, Sri Balavinayagar Square No.2, Dr.B.Narasimman Road, N Boag Rd, T. Nagar, Chennai, Tamil Nadu 600017

      I have Completed my food delivery order in my GPS location but showed me Coimbatore restaurant I didn't know that is another city so I place an order paid for my food after that this is showed me other city pilots pick up the order, so i complain to swiggy support team please refund me this is a technical error but there not refund that money. i am lost of my money with hungry.
      +1 photos
      Swiggy customer support has been notified about the posted complaint.
      Dec 02, 2021
      Updated by தஞ்சை திரு தினேஷ்
      i am so upset of this morning loss my money and hungry time i am not well for without this support.
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        P
        Prajna_U
        Dec 1, 2021
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        Website: Swiggy

        On 14/11/2021 I ordered food worth Rs.1156 from Hara Fine Dine restaurant, Banashankari, Bangalore. When the order arrived the delivery agent said Swiggy wants to cancel my order. He asked me to pay him directly. After seeing that the order has been canceled and the refund has been initiated on the Swiggy app, I received the food and paid him via PhonePe. The amount has been deducted from my account (I also have the transaction ID of PhonePe) but the delivery person claimed he has not received it. He and the restaurant called me multiple times and pestered and troubled me to pay again. I obliged and paid again. Initially swiggy customer support said they would resolve this issue. It has been 2 weeks but they have not done anything. I have sent many emails to [protected]@support.in. They don't reply to any emails. People on chat support in swiggy app are also useless. I need my Rs1156 back.
        Swiggy customer support has been notified about the posted complaint.
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          S
          sarla subramanian
          Nov 30, 2021
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          Address: 1001,Sobha Anantha,7/3 Richmond Road

          Your delivery guy has been avoiding returning change after taking extra to pay the store .
          Swiggy Genie order #[protected] from Suma Coffee Works

          Delivery guy no.[protected]
          Swiggy customer support has been notified about the posted complaint.
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            I
            Irshad45
            from Noida, Uttar Pradesh
            Nov 30, 2021
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            This is Irshad having registered mobile No - [protected]. I want to Inform you that I have order food from swiggy of Rs. 144 on 28th Nov 2021.
            I have return you order due to bad packaging. And lodge complaint for refund. They have initiate refund but my amount is not credited yet in my account.
            there is almost 48 hours passed. how much time do you take to refund a such amount.
            Swiggy customer support has been notified about the posted complaint.
            Hey there. We apologize for the below-par experience. Please do write to us at [protected]@swiggy.in with your registered details and order number. Our team will get back in touch with you in 24-48 hours to assist you with this.
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              R
              Ranjan Pedalu
              Nov 29, 2021
              Resolved
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              Resolved

              Today we have ordered Biryani from Supreme BBQ Kitchen through Swigy order no. #[protected] and food was delivered by Zeeshan Shaikh.

              The delivery boy was not weares the mask and uniform and he was looking very unprofessional and ugly.

              When he was delivered the food to us said that " Aapko is restaurant me kya acchha laga, sada hua restaurant hai, khana bhi sada hua hai, aap dekhoge to khaoge bhi nahi." And he was not ready to deliver the food on doorstep he told that come down and collect it.

              The delivery boy behaviour was very inappropriate and food also not good.

              Taste was not good and it was not hygeninc.

              This kind of service we are not excepting from swiggy.

              I have taken a membership and using past few months but today's behaviour is very unprofessional and unacceptable.

              Hence I am thinking to stop to use swiggy.

              Request you to please check and take a necessary action to save your loved and good customer.

              Expecting positive response from swiggy at the earliest.
              Jan 1, 2022
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Nov 29, 2021
              Updated by Ranjan Pedalu
              Today we have ordered Biryani from Supreme BBQ Kitchen through Swigy order no. #[protected] and food was delivered by Zeeshan Shaikh.

              The delivery boy was not weares the mask and uniform and he was looking very unprofessional and ugly.

              When he was delivered the food to us said that " Aapko is restaurant me kya acchha laga, sada hua restaurant hai, khana bhi sada hua hai, aap dekhoge to khaoge bhi nahi." And he was not ready to deliver the food on doorstep he told that come down and collect it.

              The delivery boy behaviour was very inappropriate and food also not good.

              Taste was not good and it was not hygeninc.

              This kind of service we are not excepting from swiggy.

              I have taken a membership and using past few months but today's behaviour is very unprofessional and unacceptable.

              Hence I am thinking to stop to use swiggy.

              Request you to please check and take a necessary action to save your loved and good customer.

              Expecting positive response from swiggy at the earliest.
              Verified Support
              Nov 30, 2021
              Swiggy Customer Care's response
              Hi Ranjan, this is not the experience we wanted you to have with our delivery partner. We will be reaching out to you over a call to have this addressed, please bear with us.
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                C
                Chitrangi Sharma
                Nov 29, 2021
                Resolved
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                Resolved

                Website: www.swiggy.com

                I ordered a pre paid waffle cake from Belgian waffles vaishali nagar Jaipur from my another number that is [protected] registered on the name of suryanshu sharma. Order number[protected] . Due to some technical issue the number got switched off, I instantly called from my another number but delivery guy refused to deliver the pre paid order and ran away with it. He didn’t return the order to Belgian waffle store as well . This is highly wrong and unethical to dupe us of an pre paid order. I tried reaching customer care but I am unable to do so.
                Jan 6, 2022
                Complaint marked as Resolved 
                Swiggy customer support has been notified about the posted complaint.
                Verified Support
                Nov 30, 2021
                Swiggy Customer Care's response
                Hi Chitrangi, we understand you're unhappy about the experience, as this is not the service we wanted to leave you with. Thanks for sharing the details. We have highlighted the issue with the team for review to apprise an update via email at the earliest. Please bear with us.
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                  O
                  Osheen Jain
                  Nov 29, 2021
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                  Website: www.swiggy.com

                  I placed an order with Swiggy on[protected]. Order no.[protected]. one of the order items was missing. So, I immediately raised the issue with them but no solution was provided. Then, I reached out to them through mail, Swiggy Chat and call. But they keep giving the same replies:
                  1. Photo provided is not clear
                  2. After carefully reviewing, refund is not possible ( it is not my fault that the seal tape used by the restaurant was of Zomato and not Swiggy.)
                  And they also keep saying our team will get back to you in 10-12 hours which they're are not. They keep keep telling me to contact them through mail and I have contacted them through mail and Swiggy Chat multiple times but no solution has been provided.

                  I was also unable to get into contact with the Delivery personnel because his incoming was not active. I have done everything I can but to no avail. They are refusing to refund my money.

                  Please help me out.
                  Swiggy customer support has been notified about the posted complaint.
                  Still no refund. These people have the worst customer service. They just keep saying the restaurant has been notified and have been reprimanded...etc etc... But no refund.
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                    T
                    Trio la patisserie
                    from Hyderabad, Andhra Pradesh
                    Nov 29, 2021
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                    Address: Hyderabad

                    We were assigned a account manager for our restaurants, he took money to his account saying he can activate ads from his side with a code. We transferred the amount, the promotion got started but we noticed we were being charged for promotion which were being deducted from our weekly payout. We got assigned a new manager now, but we had no information upto a month. The person now doesn't lift calls and the last call he spoke was a week ago were he still claimed he was working in swiggy but the new manager says he left the company. We tweeted to swiggy but to no use, no one has approached us. We have the call recordings and the transaction details.
                    +1 photos
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 30, 2021
                    Swiggy Customer Care's response
                    Hi there, we are sorry that we couldn't resolve your issue. Please write to us at [protected]@swiggy.in with your registered details and tell us what went wrong and we will be happy to connect with you and resolve the issue.
                    Nov 30, 2021
                    Updated by Trio la patisserie
                    Hi, what is the email? I'm only able to see [protected]@swiggy.in
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                      S
                      Sujal Annapurna
                      Nov 29, 2021
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                      A person from Jaipur is using my gamil id to order food from your platform, I cannot identify the person as I cannot see the name or a phone number. Kindly resolve the issue.
                      Thanks
                      Swiggy customer support has been notified about the posted complaint.
                      Hi Sujal, we hear your displeasure. However, kindly provide us your details through email and our team will assist you further on this regard. You can email us at [protected]@swiggy.in .
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                        A
                        Nov 29, 2021
                        Resolved
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                        Resolved

                        Sir meri id ko please vaishali nagar jaipur kar do muje bahut jyada dikat aa rhi he sir please aapse request he muje meri id vaishali nagar krwani he to please aap kar do

                        Name jitendra singh rathore
                        DE1497980
                        Mo [protected]
                        +1 photos
                        Jan 1, 2022
                        Complaint marked as Resolved 
                        Swiggy customer support has been notified about the posted complaint.
                        Nov 29, 2021
                        Updated by Aakash [email protected]
                        Or sir please meri id ko aap super zone kar do please aapse request he me preshan hu
                        Verified Support
                        Nov 30, 2021
                        Swiggy Customer Care's response
                        Hey Jitendra, we understand you're counting on us to solve this issue. kindly fill the Swiggy connect form so that our team can provide you an update within 7 days with respect to the zone change request. If not, please share your DE ID along with your concerns, email us via [protected]@swiggy.in, we will look into the matter and help you.
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                          D
                          Djfwnisbmwj
                          Nov 27, 2021
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                          Terms and conditions of a plan changed entirely

                          Hello,
                          I bought Swiggy super plan for ₹399. It promised free deliveries of food above ₹149 and buy 1 get 1 on food from certain restaurants.
                          Within 1 week of buying the plan, they have completely changed the conditions of the plan without any prior information and without my consent....
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                          V
                          Vikikumar@420
                          from Jahanabad, Uttar Pradesh
                          Nov 27, 2021
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                          Address: Jahanabadh

                          My I'd 832882 temporary deactivate please my I'd activate kr digiye
                          +1 photos
                          Swiggy customer support has been notified about the posted complaint.
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                            S
                            Siddhi Karwalkar
                            from Mumbai, Maharashtra
                            Nov 25, 2021
                            Feb 16, 2023
                            This thread was updated on Feb 16, 2023
                            Resolved
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                            Resolved

                            Payment done but order not placed

                            I just completed my payment on swiggy instamart but my order was not placed. Please solve this asap...
                            +1 photos
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                            A
                            adi56975
                            from Powai, Maharashtra
                            Nov 25, 2021
                            Resolved
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                            Resolved

                            Address: 6, AVS Compound, 80 Ft Road Ejipura, Koramangala, Bengaluru, Karnataka - 560047

                            Hi

                            Swiggy has been charging me delivery fees since they upgraded my Swiggy Super Plan to Swiggy One without notifying me

                            Compare these 2 orders, Order #[protected] & Order #[protected], Both have almost the same item total, but one is charged with a delivery fee and one is not. They have been charging me ever since they upgraded my Swiggy Super plan.

                            I've raised this concern many times but still, they are just stating item-total should be above 149 but the problem is that both the orders have item-total above 149.

                            Please resolve this issue

                            Swiggy Account Number - [protected]
                            +3 photos
                            Nov 29, 2021
                            Complaint marked as Resolved 
                            They have compensated me and rectified their mistake
                            Swiggy customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 28, 2021
                            Swiggy Customer Care's response
                            Hi there, we are sorry to have let you down! Thank you for sharing the details. We have highlighted the issue to the relevant team and they will be reaching out to you over an email to assist you further. Please bear with us.
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                              C
                              Cnsmer2345
                              from Kolkata, West Bengal
                              Nov 25, 2021
                              Resolved
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                              Resolved

                              I had ordered Chick'n Rice Solo Combo from KFC and was supposed to receive 1 Popcorn Rice Bowl, 3 Chicken Strips, 1 Dip and one chilled Pepsi. I did not receive the Dip. I complained about the matter to Swiggy's customer care but a digitally automated message told me to email photos. I emailed them photos of the food I received and of the invoice which clearly states that I should be offered a Dip. The restaurant clearly knew that the item should be included but they might have forgotten to include it. So i asked for my money back but Swiggy refuses to give me a refund for the missing item. What's worse is that the customer care agents are so condescending as if I am complaining about the taste of the food.

                              If you charge for a service and do not provide it, you are illegally withholding the money that wasn't yours to begin with.
                              Apr 20, 2022
                              Complaint marked as Resolved 
                              Someone from Swiggy's escalation team called me, listened to my issue and offered a refund and apology.
                              Swiggy customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 28, 2021
                              Swiggy Customer Care's response
                              Hi, this shouldn't have happened and we apologize for letting you down with our services. We would like to fix this quickly. Please share the details of your issue and the order ID so that we can make up for your disappointment.
                              Nov 29, 2021
                              Updated by Cnsmer2345
                              My order number is[protected].
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                                K
                                Khyaati Sharma
                                Nov 24, 2021
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                                Address: New Sunny Enclave, Mohali, Kharar, Punjab

                                I was promised an ETA of 34 mins. For my order number[protected] and the ETA which I have now received is 8.42pm while I placed the order on 7.45pm
                                This is not the first time happening. Either this company should not promise fast deliveries or take responsibility for their course of action because they never tell you that the ETA is revised. It's only when the customer thinks that enough time has passed and asks help in the app, then he/she is told that you have a new ETA.
                                This is so frustrating as this is not happening for the first time. Time is value and money. I don't have time to keep on waiting for food in my life.
                                +2 photos
                                Swiggy customer support has been notified about the posted complaint.
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                                  V
                                  Vidurshan Thirumalai
                                  Nov 24, 2021
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                                  Address: Address Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District Karnataka India - 560029

                                  This is to kindly inform you, that i was sincerely worked last 3 years for swiggy, but now I was temporarily deactivated, I very much fed up this issue, because I'm really worked hard without any black marks. I fully satisfied the customers as I possible.
                                  Due to some zone DEs self orders I got those orders, to deliver, because i'm not able to reject or cancel those orders due to penalty issues.
                                  So i delivered those orders.
                                  So in my side I didn't do anything wrong.
                                  I kindly requesting you to activate my ID to work.

                                  Please do needful
                                  Thanking you
                                  ( Vidurshan T )
                                  (ID 532252)
                                  +1 photos
                                  Swiggy customer support has been notified about the posted complaint.
                                  Hey Vidurshan, we're sorry for the inconvenience caused. Kindly drop us an email at [protected]@swiggy.in regarding the same along with the DE ID and hub location and we'll work on fixing the issue asap.
                                  Sir my account is Deactivated for wrong action. Please activate my account for onces. I wil not do any wrong action. Please activate my account
                                  ID 1621064
                                  Sir my account has been deactivated for wrong acction sir please activate my DE I'd
                                  I will never do wrong acction any time from now please sir
                                  SIR PLEASE ACTIVATE MY ACCOUNT
                                  ID 603681
                                  Sir my account has been deactivated for wrong acction sir please activate my DE I'd
                                  I will never do wrong acction any time from now please sir
                                  SIR PLEASE ACTIVATE MY ACCOUNT
                                  ID 603681
                                  Sir my account has been deactivated for wrong acction sir please activate my DE I'd
                                  I will never do any wrong acction.
                                  PLEASE REACTIVATE MY ACCOUNT
                                  ID 1854348

                                  Swiggy Delivery Executive ID Temporarily Suspended Requesting to Activate (ID 532252) - Comment #3966779 - Image #0
                                  Sir my account has been deactivated for wrong acction sir please activate my DE I'd
                                  I will never do any wrong acction.
                                  PLEASE REACTIVATE MY ACCOUNT
                                  ID 89387 worked last 5 years for swiggy, but now I was temporarily deactivated, I very much fed up this issue, because I'm really worked hard without any black marks. I fully satisfied the customers as I possible.
                                  Due to some zone DEs self orders I got those orders, to deliver, because i'm not able to reject or cancel those orders due to penalty issues.
                                  So i delivered those orders.
                                  So in my side I didn't do anything wrong.
                                  I kindly requesting you to activate my ID to work.

                                  Swiggy Delivery Executive ID Temporarily Suspended Requesting to Activate (ID 532252) - Comment #4075006 - Image #0
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                                    S
                                    sahil_abc
                                    from Chandigarh, Punjab
                                    Nov 24, 2021
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                                    Order #[protected]

                                    Delivery partner was able to find the delivery address, so they cancelled the order and no refund was given.

                                    I have the full conversation for proof.
                                    Swiggy customer support has been notified about the posted complaint.
                                    Hi there, we understand your disappointment regarding the cancellation. Please help us with the relevant details by writing to us at [protected]@swiggy.in so that we can assist you better with this.
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