Swiggy Complaints & Reviews

My name is rashi bhatnagar, i am currently in dehradun uttarakhand and i am highly disturbed with swiggy. Their customer service execs anytime said that they are from pan india and that they cannot help. They dont resolute for customers. Are only business centric.. Anything to their delivery exec or restraunts. 8 times out of 10 there are issues...they dont send good quality food or as written on the app and ask the customer to unwillingly adjust yo it. They just give off coupons and thats like no customer sense. Obviously i wont eat money in place of food. I. Think they are fooling consumers in smaller cities like dehradun. And i. Am sure their exec moin ul haq used PAN INDIA to scare me so that i dont complaint again and think of adjusting rather. Its a pathetic experience to order from swiggy and i think the govt should look into this or atleast there should be somewhere where the consumer can go of it has issues with a particular company.

I ordered four cakes from Parfait Cakes N Bakes at Balfour Road, Kilpauk, Chennai on Dec 28, 2021. I ordered through Swiggy. Of the four cakes, two were the same kind. I received only three cakes, one of each. When I pointed out this to the delivery guy he told me he was given only three and I should take it up with Swiggy. I immediately filed a complaint with Swiggy. However, I got response for two days. When I contacted them again, the chat bot informed me that they could not verify my claim and that they cannot process a refund and that the matter is closed. But the order update invoice clearly states delivered three items. Since I paid for four cakes but received only three, I believe I am entitled to a refund on one cake.

The above mentioned delivery guy by mistake delivered someone else's order at my place, after repeatedly informed by my parents . He dropped food outside my house and left . My dad spoke to him over the phone from the receipt he got his number, that as we are vegetarians and this is non veg food, he was 100% sure that none of the family members have ordered it. He got aggressive over the phone and hung up . After 30 min he called back requesting for the parcel . To which my dad taunted him that he finally got his brains working . He abused and told my dad keep the parcel, he will pay for it . My dad then texted him the parcel is with building Watchmen as the poor fellow who ordered would be waiting for it . I wanna file a police complain against your delivery guy is necessary action is not taken against him .

I am Swiggy one customer to get unlimited delivery FOC, but unfortunately i ordered and was charged for the delivery from on of the restaurants registered under swiggy ... the issue is when i had a chat with swiggy person, he categorically mentioned that the restaurant i choose is not eligible for a free delivery above that if te order is above 149/ 199 then too the delivery is suppossedly to be free and my order was 234 before discount
my questions are very simple ... 1) the delivery happens from swiggy personal and not from the restaurant 2) the rates are anyways higher then the menu prices 3) if the restaurant is not eligible then they should mention it separately and shold not be in the swiggy list of restaurants 4) I feel i amm cheated as i have paid for the membership and paying for the delivery also

I'm not able to log in to my account. It says " too many log in attempts detected on this device. Please log in from an account used earlier" despite entering the correct OTP...

I had pay two times in Swiggy for the same order since the first time it had failed to place the order but the money was still deducted the amount was Rs 190 i had contacted their support team and they said amount will be refunded in 2 hours but nothing came so i contacted again but they said the same thing still no refund has been given

This order was never delivered to me. It is very bad that the delivery executive marked it as delivered. When I tried calling him he answered the call but kept on saying he will come to deliver it and later stopped answering the call.

I tried raising this complaint through the app but they asked me to send an email. I did not get time to send an email in my busy schedule. Finally sending it today.

I need a refund of my money.

It placed the order at 7:54pm and the order was marked as delivered by 8:08pm. It clearly says it was not delivered.

Please help me with the refund. If possible please throw that executive out of the company. People like him will spoil the company's reputation.

posting this here as I did not get any help when I reach out to swiggy support. Support people dont even read our comments properly. they just copy-paste a response that does not make any sense.
They say it should be reported within 5 hours. I did report within 5 hours but did that through the app. According to support rep this should be done by sending an email and this does not make any sense to me at all.

I need help to get my money back. Please help

Regards,
Jagadish M S

Hi,
I have ordered food from swiggy and the eta is 44 mins and it's ok for it and later when I called the delivery person he will do namaz and later he will deliver I told him in my home diabetic patients are there and we all are hungry requested him to do quickly and he disconnected the call and told me do whatever u want and latter i chatted with customer care of swiggy they are very smart as i told him it's taking time cancel the order I will get something nearby he softly send messages thanks for contacting swiggy we will look in to this and order got delivered after 1.30 hr even afteri said no as i got something from nearby due to diabetic condition of my parents and at end of chat they replied enjoy the food and I raised in facebook they said we look in to this that's it . worst customer service from swiggy

I had placed an order 2 days back and i had made onkine payment too.
I had put correct location and since i have been a regular user of swiggy, my location has never been a problem to delivery executives.
My phone has no incoming or outgoing call facility.
I wiated for almost the whole night for my delivery executive on the road.
He never arrived and in the morning i am getting notified that my order has been delivered.
And now when i try to make a complaint with the customer care service, all they are telling me is they cannot validate my complaint. How can you not validate my complaint?
This is ridiculous.
I have paid for something and i never got it.
And when i try to call the swiggy number it says there is no active order.
Order number
#[protected]

Please unblock my id account 844962...

I had ordered for 2 family pack ice cream,
This delivery staff comes inside the locality and calls saying please come down i wont be able to deliver your order up i said whu he said security guy is not allowing i called up security guy he said i never stopped him to go he is lying the proof of call i have attached in screenshot

Later i call him again saying why he has not come to deliver yet he says i wont come up i[censored] need ur order come down very rudely he spoke again i have attached the screenshot for same he said cancel the order i[censored] cant come down ..

Than he waits down in my society for 1 hour and gets his customer care involved in this with a super plan to put the blame on me that i was not reachable for 1 hour so the order got cancelled where as i have attached all screenshots of my calls with delivery agent and customer call executives they wanted to charge me for this Cod order so they planned all this drama instead of asking the executive to go up and deliver the order they were cooking stories

The delivery staff was waiting for 1 hour but did not come up to deliver purposely so they can make stories

Attaching all proofs of calls done between me and delivery staff and support executive

Which rules out the story cooked by them sayinv i was not reachable for 1 hour so the order was cancelled

Order ID:[protected]
Ordered on: 17 dec 2021

I order food and didn't get the real invoice, instead the bill summary(which clearly mention that its not an actual invoice).

I cannot use this bill summary for food bill reimbursement in company i work for.

I have been asking for real invoice since a week and they are always sending me the bill summary not the actual invoice.

I dont care if you added extra money in bill or anything, i just need the real invoice for reimbursement and i dont understand why it is too hard for swiggy to simply send the real invoice.

Hi I have ordered from instamart, payed through phonepe, my account has been debited with the amount but onswiggy it is not shown as transaction history and also order has not been placed, no history regarding the order is seen on the application...

Milon sir bhoto jayada larke log ko bharti kar raha he swiggy me... Purilia me itna order reheta nehi hey ki all rider ko full insensitive ho... But fir bhi new larka join ho raha hey... Humlog kuch bolte hey to bolta hey ki id block kardege... Yea sob bolta hey... Rider k bare mey yea log kuch accha nehi karta... Pls check our manager... I request suspend our manager and joining new manager in our location purulia... Pls...

Please provide my id back I didn't did a one mistake I took one month leave for my examination in floating cash around 520 is there so please d activate my id number 1435953

Dear sir,

My id is temporarily deactivated please reactivate my ID. My Id number is 46998

Please My Account open Sir🙏 Temporarily Deactivated
DE ID: 1612805

In madurai Thirunagar pechiamman hotel restaurant not only this most of the hotels hiked the food price from 70-120% in swiggy app. But in hotel that was much lesser. Ok ordering food in apps get higher than usual amount but there might be a law needs to be kept. Doubling the price is not acceptable.
For ex :
In hotel Parotta 12/pc
But in app Parotta 22/pc

I have replaced one order in Swiggy that is ID no. Is[protected] that is paid already in online payment but in my ID shows Cash on delivery but Swiggy customer care call and tell to me that is replaced Order don't collect cash from the customer, but in my id shows cod is pending that is the reason. I share the photo also see that .

Thank you

I was fraudulently charged for food that was never delivered to me. The customer care is of no use and is a waste.
I ordered food at 4:12 pm and the delivery showed 40 mins and the delivery boy was assigned immediately after that as i was tracking the order the delivery person did not move even a bit for 30 mins and that's when i called him but he did not answer the call I called the customer care and that man was so useless that he tells me that my food will be delivered in 10 mins and he was on call with and kept my call on hold soo many times. Later he tells me he cant get in touch with the delivery boy and when i asked him to cancel the order he charged for it. DISGUSTING!!! this must be a new scam. order no[protected]