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Swiggy Complaints & Reviews

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Updated: Feb 27, 2026
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Swiggy reviews & complaints page 90

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S
Sudharshan Ss
Dec 28, 2021
Resolved
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Id unblock

Address: BANGLORE
Website: www.swiggy.com

Please unblock my id account 844962...
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Liquide Fumee Clubbingmumbai
from Mumbai, Maharashtra
Dec 28, 2021
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I had ordered for 2 family pack ice cream,
This delivery staff comes inside the locality and calls saying please come down i wont be able to deliver your order up i said whu he said security guy is not allowing i called up security guy he said i never stopped him to go he is lying the proof of call i have attached in screenshot

Later i call him again saying why he has not come to deliver yet he says i wont come up i[censored] need ur order come down very rudely he spoke again i have attached the screenshot for same he said cancel the order i[censored] cant come down ..

Than he waits down in my society for 1 hour and gets his customer care involved in this with a super plan to put the blame on me that i was not reachable for 1 hour so the order got cancelled where as i have attached all screenshots of my calls with delivery agent and customer call executives they wanted to charge me for this Cod order so they planned all this drama instead of asking the executive to go up and deliver the order they were cooking stories

The delivery staff was waiting for 1 hour but did not come up to deliver purposely so they can make stories

Attaching all proofs of calls done between me and delivery staff and support executive

Which rules out the story cooked by them sayinv i was not reachable for 1 hour so the order was cancelled
Swiggy customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Swiggy Customer Care's response
Hi there, we're sorry to disappoint you with the overall service, we're really concerned and we'd like to sort this out for you. Please share your order ID via [protected]@swiggy.in. with the same details, we will look into the matter and assist you as soon as possible.
What kind of support??? Do u take care of

All information is there in message and screenshot kindly have a loook properly
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    F
    faizan78693
    from Gwalior, Madhya Pradesh
    Dec 27, 2021
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    Address: Bangalore

    Order ID:[protected]
    Ordered on: 17 dec 2021

    I order food and didn't get the real invoice, instead the bill summary(which clearly mention that its not an actual invoice).

    I cannot use this bill summary for food bill reimbursement in company i work for.

    I have been asking for real invoice since a week and they are always sending me the bill summary not the actual invoice.

    I dont care if you added extra money in bill or anything, i just need the real invoice for reimbursement and i dont understand why it is too hard for swiggy to simply send the real invoice.
    Swiggy customer support has been notified about the posted complaint.
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      S
      San hb
      Dec 27, 2021
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      Resolved

      I have made order on swiggy instamart but no order placed

      Hi I have ordered from instamart, payed through phonepe, my account has been debited with the amount but onswiggy it is not shown as transaction history and also order has not been placed, no history regarding the order is seen on the application...
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      hunter dragonxx
      Dec 27, 2021
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      Address: Purulia west bengal

      Milon sir bhoto jayada larke log ko bharti kar raha he swiggy me... Purilia me itna order reheta nehi hey ki all rider ko full insensitive ho... But fir bhi new larka join ho raha hey... Humlog kuch bolte hey to bolta hey ki id block kardege... Yea sob bolta hey... Rider k bare mey yea log kuch accha nehi karta... Pls check our manager... I request suspend our manager and joining new manager in our location purulia... Pls...
      Swiggy customer support has been notified about the posted complaint.
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        A
        Annamdevaraj
        from Tirupati, Andhra Pradesh
        Dec 27, 2021
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        Please provide my id back I didn't did a one mistake I took one month leave for my examination in floating cash around 520 is there so please d activate my id number 1435953
        Swiggy customer support has been notified about the posted complaint.
        Hi Annamdevaraj, we hear your displeasure. Please note that your ID is permanently deactivated and we will not be able to activate your DE ID.
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          M
          mohd84
          from Hyderabad, Andhra Pradesh
          Dec 26, 2021
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          Dear sir,

          My id is temporarily deactivated please reactivate my ID. My Id number is 46998
          Swiggy customer support has been notified about the posted complaint.
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            A
            Ar. Khan
            Dec 26, 2021
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            Resolved

            Address: 26, Sarat Bose Rd, Kolkata, West Bengal 700020

            Please My Account open Sir🙏 Temporarily Deactivated
            DE ID: 1612805
            Jan 27, 2022
            Complaint marked as Resolved 
            Swiggy customer support has been notified about the posted complaint.
            Verified Support
            Dec 26, 2021
            Swiggy Customer Care's response
            Hi Khan, kindly fill the DE connect form, the team will help you within 24-48 hours. If you do not get help, please share your DE ID via [protected]@swiggy.in, we will help you as soon as possible.
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              M
              Manoj Edits
              Dec 25, 2021
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              Resolved

              Address: Pechiamman milk depot restaurant Thirunagar Madurai

              In madurai Thirunagar pechiamman hotel restaurant not only this most of the hotels hiked the food price from 70-120% in swiggy app. But in hotel that was much lesser. Ok ordering food in apps get higher than usual amount but there might be a law needs to be kept. Doubling the price is not acceptable.
              For ex :
              In hotel Parotta 12/pc
              But in app Parotta 22/pc
              Jan 26, 2022
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Dec 26, 2021
              Swiggy Customer Care's response
              Hi Manoj, we are sorry to make you feel bad about the pricing issue and the prices are decided by the restaurant and not by us. We never want to leave our patrons to feel bad. Please write more about your experience at [protected]@swiggy.in with your order Id, so that we can make it up to you.
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                B
                Babu bs
                Dec 23, 2021
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                Resolved

                I have replaced one order in Swiggy that is ID no. Is[protected] that is paid already in online payment but in my ID shows Cash on delivery but Swiggy customer care call and tell to me that is replaced Order don't collect cash from the customer, but in my id shows cod is pending that is the reason. I share the photo also see that .

                Thank you
                Jan 25, 2022
                Complaint marked as Resolved 
                Swiggy customer support has been notified about the posted complaint.
                Verified Support
                Dec 25, 2021
                Swiggy Customer Care's response
                This is disappointing to hear, Babu. We request you to raise this concern via the Swiggy connect form and, the concerned team will reach out to you for assistance within 24-48 hours.
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                  A
                  akashtalreja37
                  Dec 22, 2021
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                  Website: swiggy

                  I was fraudulently charged for food that was never delivered to me. The customer care is of no use and is a waste.
                  I ordered food at 4:12 pm and the delivery showed 40 mins and the delivery boy was assigned immediately after that as i was tracking the order the delivery person did not move even a bit for 30 mins and that's when i called him but he did not answer the call I called the customer care and that man was so useless that he tells me that my food will be delivered in 10 mins and he was on call with and kept my call on hold soo many times. Later he tells me he cant get in touch with the delivery boy and when i asked him to cancel the order he charged for it. DISGUSTING!!! this must be a new scam. order no[protected]
                  Swiggy customer support has been notified about the posted complaint.
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                    A
                    Anu.tina
                    from KOLKATA, West Bengal
                    Dec 22, 2021
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                    Resolved

                    Received A Old Spoiled and Demanded Cake

                    Address: Kolkata

                    Order id is- #[protected]
                    I order one black Forest cake from New Grissini restaurant.. This cake is totally spoiled and damaged. It is dangerous for your health... I take small bite for testing vomiting is occurs And Bad smell coming after cutting the cake and water is released from this cake.. No one cannot eat a single bites. I have uploaded photo Of that cake... Plz help regarding this matter And refund back My money... They give...
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                    V
                    veer7557
                    Dec 22, 2021
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                    Address: plot 328,siridi sai colony ,beeramguda,telangana 502032

                    I have ordered some items last 15 days, i received wrongly cooked items and some items missing in my orders .i have raised tickets for my problems in swigy but not responded .
                    so please take action resolve my problem
                    thanks & regards
                    veerababu
                    [protected]
                    Swiggy customer support has been notified about the posted complaint.
                    Hi there. We're sorry that you received your order with items missing, and that you did not get proper support with it. Please send us an email at [protected]@swiggy.in with the order ID so that we can look into it and assist you with it.
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                      Anshu shokeen
                      Dec 22, 2021
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                      They are showing different images and send 3rd class quality of food
                      I m spending much amount on order food and they are doing compl fraud
                      I asked them ti follow the instructions on birthday cake but they haven’t followed any
                      And after complaining not even doing anything
                      Swiggy customer support has been notified about the posted complaint.
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                        N
                        Nikitabanerjee
                        from Allahabad, Uttar Pradesh
                        Dec 21, 2021
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                        I have ordered food on 12th December, 2021 from a restaurant via Swiggy.
                        But due to some reason I have cancelled the order within 10 seconds of order confirmation.
                        I have been entitled fr a refund of Rs 607 ( order amount)., for which I have contacted the customer care of swiggy. They have told that the refund have been initiated nd will reflect in my account within 7 days.
                        After that I have contacted them some 6-7 times but every tym they told the same thing. Then I contacted my bank's customer care, they have told tht no such refund has been taken processed in my account.
                        Today it's 21st December, and still I haven't got the amount back.
                        I'm highly disappointed by this fraudent service of swiggy.
                        Kindly help me to get my money back.
                        I have attached my bank statement frm 12th December till today.
                        Swiggy customer support has been notified about the posted complaint.
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                          Z
                          Zainab Irshad
                          Dec 20, 2021
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                          I am a small business owner. I have a home bakery. I used the swiggy genie option to make two deliveries the same day. They were both delivered in a very bad condition.
                          It was devastating to see pictures from customers. And all this happened even after I told both the delivery guys to be extra careful with the package.
                          Swiggy customer support has been notified about the posted complaint.
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                            A
                            Arnav Shivendu
                            Dec 19, 2021
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                            Following sms received from Swiggy after debit of amount made from bank account

                            Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

                            Swiggy app also doesn’t show any active order regarding this order number
                            Swiggy customer support has been notified about the posted complaint.
                            Hey Arnav, this could be due to the payment failure at the payment gateway level. In case you do not see a reversal in 7 days, we request you to write to us at [protected]@swiggy.in.
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                              H
                              Heamz
                              Dec 19, 2021
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                              Resolved

                              My account has been deactivated don't know why did nothing wrong. Please reactivate my account. Mobile no. [protected]
                              Jan 19, 2022
                              Complaint marked as Resolved 
                              Swiggy customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2021
                              Swiggy Customer Care's response
                              Hi there, we understand your concern. We request you to raise this concern via the Swiggy connect form and, the relevant team will reach out to you for assistance within 24-48 hours.
                              My account deactivated temprorly iwant activate
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                                Argha Basak
                                Dec 18, 2021
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                                I have canceled my order which was set on cash on delivery after that till now i am unable to order a single food on cash on delivery please resolve this as soon as possible
                                Swiggy customer support has been notified about the posted complaint.
                                Hey Argha, we understand your disappointment. However, we request you to place a few prepaid orders and your blocked COD option be auto released.
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                                  S
                                  Sai Dittakavi
                                  Dec 18, 2021
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                                  Resolved

                                  My order number was[protected], i ordered some food from burger king and even after one hour it was not delivered wondering i contacted the support team and they said the excutive's bike has issues and if they can allocate some other executive to pick the food, they want me to eat the cold food? do they think they are the only food app? I was a regular user of swiggy for more than a year but now i am switching to other food apps. if the executive has problem with his bike then they should have immediately asked someone else to pick the order but instead after one hour they wanted me to eat the cold food
                                  Jan 19, 2022
                                  Complaint marked as Resolved 
                                  Swiggy customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2021
                                  Swiggy Customer Care's response
                                  Hey Sai. Sorry that you had to face this issue and had to cancel the order. We will be reaching you over a call to hear and assist you further. Please bear with us.
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