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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026
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Swiggy reviews & complaints page 92

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U
Udita Agarwal
from Lucknow, Uttar Pradesh
Dec 13, 2021
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Address: kanpur

Mere google pay account se 2 wrong transaction ho gye hai aapke swiggy account me plz refund my amount
1- 26585
2- 2658
Swiggy customer support has been notified about the posted complaint.
Dec 13, 2021
Updated by Udita Agarwal
mere google pay account se 2 wrong transaction ho gye hai swiggy account me upi id par plz refund my amount
1- 26585
2- 2658

Dec 29, 2021
Updated by Udita Agarwal
Abhi tak kuch b nhi hua aur refund b nhi aaya jbki aaj 17 din ho gye
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    K
    Koushik Bhattacharyya ZG
    Dec 13, 2021
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    Address: Guwahati, Assam
    Website: [email protected]

    Sir, my name is koushik.I am from Guwahati(Assam). Sir my swiggy DE ID is blocked.but I don't know how is it possible.please check my details and reactivate my account.
    I kindly request you to please reactivate my account.
    Swiggy customer support has been notified about the posted complaint.
    Hi Sanjay, we are disappointed to know that ID is blocked. Please write to us at [protected]@swiggy.in from your registered email address with your DE ID and hub location details or reach out to us on our social media handles, so that we can look into it for you.
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      G
      Gtgupta
      from Chandigarh, Chandigarh
      Dec 13, 2021
      Resolved
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      Resolved

      Address: Chandigarh

      He came with my order and I had to pay 125 rs. for it. I gave 25 rs. Separate and a 500 rupee note and asked to return me rs. 400. As expected he said I donot have tge change. I asked him to get it from the shop which was just 2 steps away. He didnot and gave me rs. 390. I said that it is 390 only where is my 10 rupee. He then tried to confuse me by saying that keep your 25 rs. Aside and I returned from 500 which were then 365 and acc. To the maths that I know he was supposed to give 375 then. But he somehow said its done and went. Even I got confused for a min. And then tried to call him back but he went on. Then I voice called the no. Again and after listening he cut my ph. Which annoyed me. I then called again and said that you return my 10 rs. Or else I will complaint swiggy to which he started talking rudely and I must say very very rudely!! I donot have the habit of hearing people in this tone, afterall I am still a teenager. He then came back and asked me to come down. And then the way he talked to me, I should say fought was very much unexpected from anyone!! I order almost daily and nothing like this has happened before. I have many a times given 5-7 rs. Extraa when they say that they donot have the change. But this person was so much bad. He thought I am child and he could fool me. I then called my aunty and to her too he was very rude and talked in loud voice. He even said if youcannot calculate then don't order!! See I am not someone who will fight for 10 rs. But this was about the behaviour and the misleading act. I hope that you take a strict action against it and sue him. And also it's a request that you provide your people with enough change!
      Dec 13, 2021
      Complaint marked as Resolved 
      They called me
      Swiggy customer support has been notified about the posted complaint.
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        Y
        Yashikasharma09
        from Dehradun, Uttarakhand
        Dec 13, 2021
        Resolved
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        Resolved

        Website: www.swiggy.com/restaurants

        Hi, I ordered a box from Swiggy. I had to follow up with the swiggy team as they kept saying we cannot track your account at the moment, even the Delivery partner faced an issue as the help ticked raised by him didn't reach out to him when he was trying to make a call to me, I kept waiting for 1.5 hours and then I got half order. I ordered Crispy corn especially with the order but they weren't there. I am so disappointed with this service.

        The help team didn't know what to do they said they are unable to reach the delivery executive either, I had to step out of my locality and keep a check as we two were unable to track each other. I am totally disturbed by such an experience. No assistance was provided neither to me by the help team nor to the delivery executive.
        Even the order was sent half.
        Jan 26, 2022
        Complaint marked as Resolved 
        Swiggy customer support has been notified about the posted complaint.
        Verified Support
        Dec 14, 2021
        Swiggy Customer Care's response
        Hi Yashika, we apologize for what you went through with this order. We understand that this should have been handled well, we're here to help you. Please share the order ID via [protected]@swiggy.in, we will look into it and help you at the earliest.
        What Email Id should I mail at?
        [protected]@swiggy.in ??
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          A
          Amit Patel193
          from Ahmedabad, Gujarat
          Dec 13, 2021
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          Address: Ahmedabad

          My DE I'd 688492 is temporarily blocked. I want to activate my I'd no-one is responding from swiggy office ahmedabad. Please help me with this.
          Swiggy customer support has been notified about the posted complaint.
          Hi there! we are disappointed to know that ID is blocked. Please write to us at [protected]@swiggy.in from your registered email address with your DE ID and hub location details or reach out to us on our social media handles, so that we can look into it for you.
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            B
            Bharatgandotra185
            from Delhi, Delhi
            Dec 12, 2021
            Resolved
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            Resolved

            Not being compensated for receiving different food

            I ordered crispy veg from swiggy( the restaurant was burger king) with extra cheese ( i paid extra for it) but received both burgers without any veggies and my extra cheese which i paid for (which is clearly not crispy veg but only just aloo tikki burger) i talked with burger king, they said maybe u received different order u can ask swiggy for help. I sent swiggy the photos, mailed them twice but they said they can't compensate me because...
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            V
            Vedansh Pandey
            Dec 12, 2021
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            Hi,

            I want to complain that swiggy has charged me full after cancellation of my order order I'd[protected] and my one item is missing out of 2 item and still have to have cancellation charges, and as a courtesy we have paid 150rs for the one item we have received

            please solve my problem asap otherwise you will lose ur customer

            Thanks.
            Vedansh Pandey
            Swiggy customer support has been notified about the posted complaint.
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              J
              Julie Bordoloi
              Dec 12, 2021
              Resolved
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              Resolved

              I was about to order the food but it was cancelled and amount has been deducted from my bank account.please let me know when I will get my refund amount .. [protected]@gmail.com
              Jan 26, 2022
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Dec 12, 2021
              Swiggy Customer Care's response
              Hey Julie, we are sorry for the inconvenience caused. Please elaborate on your concerns by writing to us at [protected]@swiggy.in from your registered email ID so that we can have this checked and addressed.
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                S
                Sampada Rahalkar
                Dec 11, 2021
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                Order placed at 7:09 PM on Dec 11th was estimated to be delivered in 40 mins. It was barely picked up from the restaurant after an hour and immediately marked as delivered. It’s been 30 mins since then and I still haven’t received it and neither have is the “chat” option in the support section of Swiggy working. Need a refund since these are fresh cream pastries and such delayed delivery is not acceptable
                Swiggy customer support has been notified about the posted complaint.
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                  S
                  smia85
                  from Surat, Gujarat
                  Dec 11, 2021
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                  I have placed an order with delivery instruction and mentioned a calling number, delivery agent failed to read the instruction and have cancelled my order, and Pravita was unable to help and was just copy pasting the rules
                  Swiggy customer support has been notified about the posted complaint.
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                    A
                    Atharva Kulkarni06
                    Dec 11, 2021
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                    Website: www.swiggy.com/?utm_source=Google-Sok&utm_medium=CPC&utm_campaign=google_search_sok_food_na_narm_order_web_m_web_clubbedcities_neev_brand_newuser_v3_ei_brand_em&gclid=CjwKCAiAksyNBhAPEiwAlDBeL

                    I am unable to place any on order on swiggy
                    And even I have taken swiggy subscription
                    My account is banned without even notifying and telling reason
                    Swiggy customer support has been notified about the posted complaint.
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                      A
                      Aishh
                      Dec 10, 2021
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                      Tired placing an order at KMS Hakkim Kalyana Biryani, Thiruverumbur worth ₹622/- on 10 Dec 2021 at 6:36:36pm. I got a message from the bank saying the money was debited but the order get placed. Also, I didn’t get any acknowledgment from Swiggy regarding the payment.
                      Swiggy customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 12, 2021
                      Swiggy Customer Care's response
                      Hi Aisha, we are sorry for the hassle you faced. We've highlighted this to the concerned team, they'll look into this and will update you on your registered mail id will all the relevant details at the earliest.
                      Dec 17, 2021
                      Updated by Aishh
                      It has been a week I still didn’t get any refund.
                      Dec 29, 2021
                      Updated by Aishh
                      I got the refund. Thank you so much!
                      It has been a week I still didn’t receive any refund.
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                        V
                        Vijay2642
                        from Chennai, Tamil Nadu
                        Dec 10, 2021
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                        Charging Delivery Fee for Swiggy One plan

                        Website: www.swiggy.com

                        Swiggy has been charging me delivery fees even though they changed my plan from Swiggy Super to Swiggy One

                        My order amount is more than RS. 1000 but still i was charged RS. 32 as delivery fee, when i contacted customer care they did not resolve my issue.

                        Order Number: #[protected]

                        Please help me out...
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                        B
                        Bansodeajay00
                        from Mumbai, Maharashtra
                        Dec 9, 2021
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                        Address: India

                        Hello,
                        I want to complain about my swiggy order on 09/12/2021 around 8 pm
                        Order no-. #[protected]
                        2 items (2 jowar bhakaris were missing from my order which were worth 35 Rs each means total 70 Rs items were missing.I raised this issue with swiggy chat support, but they didn't help, they wasted my almost 2-2.5 hours and they just offered me refund of Rs 39 only ?
                        Why should I accept less refund ?
                        And they almost wasted my 2-2.5 hours without help and without issuing refund.
                        Also why should I accept lesser amount for my suffering due to swiggys mistake?
                        Swiggy customer support has been notified about the posted complaint.
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                          A
                          Anoop C Nair
                          Dec 9, 2021
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                          Address: Ernakulam

                          Please check the complaint chats, I had ordered food worth 500+, received uncooked food.
                          Refunded only 145
                          Swiggy customer support has been notified about the posted complaint.
                          Hi Anoop,

                          We hear your displeasure. For support on this issue please send us an email from the help section of the app with more details that you think can help speed up the process or you may write to us at [protected]@swiggy.in]. Since this requires time to investigate with the delivery partner and with the restaurant. We will revert within 4 - 6 hours from the time we receive your email. Please bear with us
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                            T
                            tkalra012
                            from New Delhi, Delhi
                            Dec 9, 2021
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                            The item price was 190 and i was charged 205.
                            Swiggy customer support has been notified about the posted complaint.
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                              H
                              Harsh kr Singh
                              Dec 9, 2021
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                              I am a frequently user of Swiggy in past i have a good experience . But now a days the service is worst. Everytime time i am getting different order what i placed and whenever tried to contact to customer service they did not provide proper solution .every time they said please mail to us. Pathetic service
                              Swiggy customer support has been notified about the posted complaint.
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                                D
                                Duraichinnu
                                from Vellore, Tamil Nadu
                                Dec 8, 2021
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                                Address: Vellore
                                Website: Swiggy

                                Weekly pay out
                                Swiggy customer support has been notified about the posted complaint.
                                Duraichinnu, we understand your issue pertaining to the payout, here. In this case, we request you to write to us at [protected]@swiggy.in along with your DE ID and registered contact details so that we may have your concern addressed at the earliest.
                                Hi Duraichinnu, we get your concern regarding the payout issue. Thus, we request you to write to us at [protected]@swiggy.in along with your DE ID and registered contact details so that we may have your concern addressed at the earliest.
                                Hi Duraichinnu, we get your concern regarding the payout issue. Thus, we request you to write to us at [protected]@swiggy.in along with your DE ID and registered contact details so that we may have your concern addressed at the earliest.
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                                  P
                                  Pandithrills Here
                                  Dec 8, 2021
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                                  Address: Perambur Chennai

                                  I want change bank account in swiggy partner app
                                  Swiggy customer support has been notified about the posted complaint.
                                  Hi there! We are sorry for the inconvenience. Please write to us at [protected]@swiggy.in with your Restaurant/Delivery partner ID and we will look into it ASAP.
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                                    F
                                    Farhaz_bhadelia
                                    from Mumbai, Maharashtra
                                    Dec 8, 2021
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                                    I am a swiggy super, i bought a higher plan in which i was supposed to get free delivery from every restaurant, no matter how far it is, now they have change plan to swiggy one without my permission and i am getting free deliveries in only a few of restaurants, i dont want this plan and how can they change my plan without my permission
                                    Swiggy customer support has been notified about the posted complaint.
                                    Hi Farhaz, we hear your disappointment, and we urge you to write to us at [protected]@siwggy.in along with your registered contact details so that we may have your concern addressed asap.
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