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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 92

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G
Ganesh Nemalapuri
Nov 3, 2021
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I order chicken biryani swiggy i recieved bad quality food and i complainted to swiggy customer care they noot replaced food and they given the details of the restaurent to file the complaint on restaurent.
swiggy is not taking any action on restaurent they are neglecting like this kind of issues so im requesting you to take action on swiggy please
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    Imaanshi
    Nov 3, 2021
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    I always ordered food via cash on dilevery from swiggy but from 2 days due to restaurant mistake I have to cancel my order without cancellation fee. But now they've blocked my account from cash on delivery option for me without my mistake or my fault. The one who made mistake was the restaurant not me then why I have to be blocked. Please resolve it as soon as possible
    Swiggy customer support has been notified about the posted complaint.
    Hey Imaanshi, we apologize for the inconvenience caused. We request you to kindly let us know more about the issue by writing to us at [protected]@swiggy.in from your registered email address, so we can look into it and have it fixed at the earliest.
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      baranidharan
      from Chennai, Tamil Nadu
      Nov 2, 2021
      Resolved
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      Resolved

      On 1 Nov 2021 @ 18:59 ordered and Prepaid at Copper Kitchen (SWIGGY ORDER ID[protected] for Rs.327) through Swiggy.

      Around 20:00 IST Swiggy Executive ARRIVED AT MY PLACE and told that he left food at Hotel BY MISTAKE and CHANGED HIS ORDER STATUS AS DELIVERED. Hence I contact Swiggy Help Center, first asked my address, then told to talk with executive, and finally, they told me to send mail to [protected]@swiggy.in

      Here I lost my money, food not delivered, no response from Swiggy help center.

      Meanwhile, I checked with Copper Kitchen Hotel, they told that order was dispacted already.

      I expect some immediate action from Swiggy, but they failed to do so. Till Now (2 Nov 2021, 12:10 pm) no response for me.
      Dec 23, 2022
      Complaint marked as Resolved 
      Resolved
      Swiggy customer support has been notified about the posted complaint.
      Hi Bharanidharan, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
      baranidharan's [Complaint's author] reply, Nov 5, 2021
      This is the reply from [email protected]
      ==================

      Greetings from Swiggy!

      We are dismayed to know about the unpleasant and unfortunate issue you faced with the order118848577019:

      As we already informed you in the previous mail, we request you to please report immediately within 5 hours the order was delivered to you so that we can raise a dispute with the relevant team and take the right step of action to fix it.

      In this case, we regret to inform you that we will not be able to close the dispute in your favor, however, we will share a strict word with the restaurant regarding your concern and will work on eliminating such instances in future orders.

      ​Please feel free to contact us back at www.swiggy.com/support, in case you need any further assistance.

      Regards,
      Varun Kumar
      Swiggy Support Team.
      So it is proved that there is no guarantee for my food or money refund even the mistatke is absolutely with swiggy executive, if you want to report to swiggy via mail. Then why app has help and support . I reported them within 5 minutes.

      Within 5 hours time period, how can i shoot mail..

      Evening ordered at 7, delivery executive reported me 8 pm. At that time, my priority will be arranging food and sleep or shooting you complaint mail. Will you do this in that time.

      That too 5 hours is reporting time. But your response time is 10-12 hours, what at shame ??? even that help team asked me to send mail but not told me time of 5 hours, because they also don't aware of that 5 hours.

      One thing is clear. Swiggy - Hotel - swiggy executive - some scandals.

      Because i lost trust on swiggy. You get money, wont delivery food, wont arrange refund, no actions on after 5 hours. - because of your arrogant mail - have to complaint within 5 hours.
      baranidharan's [Complaint's author] reply, Nov 9, 2021
      Received from Swiggy -- VERY ADAMENTLY DOING BUSINESS WITH NO ACT OF BUSINESS. UNFIT FOR DOING BUSINESS

      =======================================================================================

      Greetings from Swiggy.

      We are in receipt of your report regarding the issue you faced with the order: ​118848577019.

      Unfortunately, we cannot resolve the issue at this time, since it has been more than 5 hours since it occurred.

      Having said that, if any such incident occurs in the future, we request you to please report it within 5 hours of the order being delivered to you, so that we can raise a dispute with the relevant team and take the right steps to fix it.

      Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

      Warm Regards,
      Arindam Das
      Swiggy Support Team
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        K
        Kavyarukman
        from Thiruvidaimaruthur, Tamil Nadu
        Nov 2, 2021
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        I have ordered sweets and snack from Ganga sweets for Rs473 through swiggy. I have paid online Rs 473 via GPay and the money got debited twice from my bank account.
        Swiggy customer support has been notified about the posted complaint.
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          M
          Mutthumadhavan Devshivamani
          Nov 2, 2021
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          I am not able to receive the genie orders
          Swiggy customer support has been notified about the posted complaint.
          Hi Mutthumadhavan, we understand your concern, and we apologize for the ordeal. Request you to raise your concern specifying your DE ID and location details via the Swiggy Connect form from the partner app and our team will address the issue within 24-48hrs. Alternatively, you could also write us at [protected]@swiggy.in for assistance.
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            S
            Sunil Srk Vlogs
            Oct 31, 2021
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            Address: Mumbai Kharghar swiggy hub

            I start working swiggy 2019 jaise hi korona chalu hua mai kam nahi kar paya aur mera id deactivate ho gaya I like to work only swiggy no any companies bec love to work with swiggy please sir mera id open kijiye mai duty karna chahta hun thanku so much.
            Swiggy customer support has been notified about the posted complaint.
            Hi Sunil, we understand your concern, and we apologize for the ordeal. Request you to raise your concern specifying your DE ID and location details via the Swiggy Connect form from the partner app and our team will address the issue within 24-48hrs. Alternatively, you could also write us at [protected]@swiggy.in for assistance. In case you would like to re apply for the job kind fill the form at http://srkl.in/6183BLjMu3.
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              N
              Nitinkarnawat
              from Bengaluru, Karnataka
              Oct 30, 2021
              Resolved
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              Resolved

              Hi i have placed 2 cakes from aburee le chocolatier, Kormangla from swiggy, 1 for my mom birthday and 1 for my sister. And in that 1 cake of my mom birthday was damaged alot from the bottom. I have raised issue with the customer care they saying sorry it happened we will give you 390rs coupon code. I said them i need full refund of my cake amount not the coupon, coz i have paid 800₹ for the cake and they offering me ₹390 coupon, i said them i need full refund not the coupon or else i will raise a complaint in consumer court. They dint gave any response on that and hanged the chat. And the call is not getting connected, so I request you pls to take an action and get the amount refund back please, Thankyou.
              Dec 14, 2021
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Oct 30, 2021
              Swiggy Customer Care's response
              Hi Nitin, it is awful to know that your sister's and mother's birthday cakes were not up to your expectations. Please email us with the order ID via [protected]@swiggy.in, we will look into the matter and help you with this.
              Oct 30, 2021
              Updated by Nitinkarnawat
              Order id is #[protected]
              Verified Support
              Oct 31, 2021
              Swiggy Customer Care's response
              Thank you for the order details. We have highlighted the case with the relevant team and they should be reaching out to you over a call to discuss further in this regard. We request your patience in the interim.
              Order id.#[protected]
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                R
                Ronuayy
                Oct 29, 2021
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                When we are going to login to swiggy account its showing mobile number already used in last 6 months, please resolve this problem.
                Swiggy customer support has been notified about the posted complaint.
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                  A
                  anilbarasa
                  from Jodhpur, Rajasthan
                  Oct 29, 2021
                  Resolved
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                  Address: Jodhpur
                  Website: Plz on my de id

                  Sir i am anil barasa working in swiggy delivery partner for a long time OR very honest and hard work all the time 3 years never any complaint i have but today company temporarily deactivated my de id please Sir i request you on my de id 1165193 please do i need job please sir
                  My account deactivate not warning and not call suddenly my account deactivate center team please request you on my de id
                  +1 photos
                  Nov 12, 2021
                  Complaint marked as Resolved 
                  ..
                  Swiggy customer support has been notified about the posted complaint.
                  Oct 29, 2021
                  Updated by anilbarasa
                  Call me center team [protected]
                  De id - 1165193

                  Verified Support
                  Oct 30, 2021
                  Swiggy Customer Care's response
                  Hey Anil, kindly fill the SWIGGY CONNECT FORM so that our team can help you with the matter within 24-48 hours. If not, please share your DE ID along with your concerns, email us via [protected]@swiggy.in, we will look into the matter and help you.
                  Oct 31, 2021
                  Updated by anilbarasa
                  Sir i don't know which is the swiggy connect form i have made my swiggy app my help ticket send the screenshot of it please keep helping me your family work alone or walk home it is my take sir help me

                  Hello sir or mam i am sanjoy das my id 1311381 my phone number [protected].i faced false delivery problem with genie order and with this issues i informed many times to stop genie order from my id but anyone didn't listen and now id deactivated.i need this job madly we have 5 members in family and one little childlren pls stop my genie order and active my id 🙏🙏🙏🙏🙏

                  Temporarily deactivate de on karwane ke liya - Comment #3916927 - Image #0
                  Temporarily deactivate de on karwane ke liya - Comment #3916927 - Image #1
                  Temporary disability my ID please open the my ID 1667273

                  Temporarily deactivate de on karwane ke liya - Comment #3920101 - Image #0
                  Temporarily deactivate de on karwane ke liya - Comment #3920101 - Image #1
                  Sir my ID temporary deactivate sir please open the my ID 🙏🙏🙏🙏🙏I'd 1667273
                  Mob. [protected]

                  Temporarily deactivate de on karwane ke liya - Comment #3920103 - Image #0
                  Please help me sir my ID temporary deactivate plz open the my ID 🙏🙏
                  🆔 1667273
                  Mob. [protected]

                  Temporarily deactivate de on karwane ke liya - Comment #3920773 - Image #0
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                    A
                    Ajay2k7
                    from Mumbai, Maharashtra
                    Oct 29, 2021
                    Resolved
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                    Resolved

                    Address: Bandra eaat

                    Dear Team,

                    My self Ajay Tiwari Resturant ID 22733749,
                    A person named Harsh Shah as a representative of swiggy come to me on 23 October 2021,
                    He asked me to do registered my restaurant in swiggy then I told ok and he registered my restaurant through his mobile and whatsapp him all my documents and shown him original also, then he told me just pay me 8590 right now and after document get ok you pay me 7316 rupes in that amount you get 1 tablet on which orders are coming and, your commission is 20% and swiggy gives costumer 60%discount behalf of you,
                    And he give me account details that is
                    Name : Bundl Technologies Pvt.Ltd.India.
                    Acct Number :[protected]
                    Bank Name : CSB Bank
                    Bank IFSC :CSBK0000337

                    And I transfer the amount the copy is in attachment.

                    But next day I m trying to call him and send him messages then it's not delivered so I called swiggy customer care so they told me we can not take any money from Resturant owner,

                    So question is that how can he know the process and how can he have swiggy id card .

                    When I checked online then that bundl technologies Pvt Ltd belonging to swiggy only,

                    So what is happening pls let me know and give me money back from your account .

                    I already given a police complaint to Bandra police station.

                    His name Harsh Shah and mobile number[protected] /
                    [protected]

                    I attached transfer account details and Harsh photo.


                    Thanks & regards
                    Ajay Tiwari
                    [protected]
                    +1 photos
                    Dec 14, 2021
                    Complaint marked as Resolved 
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 30, 2021
                    Swiggy Customer Care's response
                    Hey Ajay, we regret knowing about this instance. We will have this escalated and our team will contact you further for assistance.
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                      N
                      Nitika Grewal
                      Oct 29, 2021
                      Resolved
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                      Resolved

                      Order not placed, payment deducted from account

                      I orderd something, amount is deducted from my account but order is not placed, first of all they have no any costumer care or helpline number so if someone have problem how can they contact, and when I contacted them through message, they didn't take any further step, they said contact to concerned bank, but I have already paid, how bank is responsible in this....
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                      A
                      Ankbha
                      from Palwal, Haryana
                      Oct 28, 2021
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                      Address: Shiv colony palwal haryana

                      Order id[protected]
                      Iorder 20 roti but igot only 4 roti 16 roti Missing 😭😭😭😭 we are 8 people what we do Swiggy chat support not helping please help
                      Swiggy customer support has been notified about the posted complaint.
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                        A
                        AkshitaUpreti
                        from Delhi, Delhi
                        Oct 27, 2021
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                        Address: bangalore

                        I ordered food from swiggy and they did not deliver all items, order number[protected]
                        Swiggy customer support has been notified about the posted complaint.
                        Hey Akshita, we are distraught to know there were items missing in your order, do write to us at [protected]@swiggy.in regarding this, so we may check the same.
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                          K
                          Krishna Pada Chanda
                          Oct 26, 2021
                          Resolved
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                          Resolved

                          I ordered for 5 fried rice, 1 chilly chiken and 1 chicken munchurian on 24/10/2021 by swiggy.
                          Order no[protected], /

                          registered email krishna.[protected]@sbi.co.in

                          mobile no [protected]

                          order from Mitali restaurant

                          delivered by Abdul aziz al amin.

                          But they supplied 1 fried rice, 1chilly chiken and 1 chicken munchurian.There was four fried rice missing.
                          I complained for this by mail and mobile.
                          They give me only Rs 400.00 by coupon.
                          But my loss Rs640.00.
                          After complaining they are not giving rest amount Rs 240.
                          Today they call me appologise for the incident but no assurance for giving my loss.
                          What to do now.
                          Regards
                          Dec 7, 2021
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Oct 26, 2021
                          Updated by Krishna Pada Chanda
                          I ordered for 5 fried rice, 1 chilly chiken and 1 chicken munchurian on 24/10/2021 by swiggy.
                          Order no[protected], /

                          registered email krishna.[protected]@sbi.co.in

                          mobile no [protected]

                          order from Mitali restaurant

                          delivered by Abdul aziz al amin.

                          But they supplied 1 fried rice, 1chilly chiken and 1 chicken munchurian.There was four fried rice missing.
                          I complained for this by mail and mobile.
                          They give me only Rs 400.00 by coupon.
                          But my loss Rs640.00.
                          After complaining they are not giving rest amount Rs 240.
                          Today they call me appologise for the incident but no assurance for giving my loss.
                          What to do now.
                          Regards
                          Verified Support
                          Oct 27, 2021
                          Swiggy Customer Care's response
                          Hi Krishna, we are sorry for your trouble. Do share your concern with relevant details to [protected]@swiggy.in and we will be happy to make amends.
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                            Rudolf1801
                            Oct 26, 2021
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                            Food seal was broken
                            Swiggy customer support has been notified about the posted complaint.
                            Hey there! We are disappointed to hear that your order was served to you in a sub-par condition. Please allow us the opportunity to review this matter further. Request you to share this concern via email at [protected]@swiggy.in along with the order details and our team will look into this right away.
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                              Ramshiromani Dubey
                              Oct 26, 2021
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                              Address: Mumbai

                              Hii my name is mahesh dubey. I have order oil from swiggy but received expired and bad quality oil. But swiggy not return and replace this oil. My order I'd Instamart order #[protected] please provide me resolution as soon as possible. My mobile no is [protected]
                              +2 photos
                              Swiggy customer support has been notified about the posted complaint.
                              Oct 26, 2021
                              Updated by Ramshiromani Dubey
                              Received damage, expired and bad quality oil but swiggy not return this oil and replace

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                                Kamlesh Kesarwani
                                Oct 26, 2021
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                                Meri id[protected] December, 2020 ko id deactivate kar diya gaya hai. Mujhse keval ek hafte mein 2 order delayed ke wajah se id deactivated kar diya gaya. Mere security money bhi wapas nhi kiya hai
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                                  Mc mam Kmptc
                                  Oct 25, 2021
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                                  Respected sir you are receiving complaint from Hari from cuddalore. I can't able to search standard veg restaurant A2B, Ananda bavan thirupathiripuliyur branch. There foods will be so good. For the past four times I am ordering food from other hotel and I can't ae to tolerate the taste. Please help me reach A2B and Ananda Bhavan thirupapuliyur branch.
                                  Swiggy customer support has been notified about the posted complaint.
                                  Hi Hari, we understand your concern. Please write an email to [protected]@swiggy.in with more information on your request and we will look into this for you
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                                    Loveena Goyal
                                    Oct 25, 2021
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                                    Mne khna mngwya tha jo ki galat mje deliver hua khna khrab tha nd jo mne mngwaya usse different tha mne sari valid pics nd video b share ki pr mko koi compensation ni mila mje help krre mra registered email h
                                    [protected]@gmail.com
                                    Nd no. H [protected]
                                    Swiggy customer support has been notified about the posted complaint.
                                    Hi loveena, please accept our apologies for this experience, we never intend to make you through any hassle and work constantly to make your experience seamless. Please share the order ID over an email to [protected]@swiggy.in where you faced this instance, so that we can look into this further.
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                                      ‘O’pizzano ‘O’pizzano
                                      Oct 25, 2021
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                                      Address: Mohali

                                      Restraurent I'd -378848

                                      Reference previous mails sent for payout request.

                                      It is once again requested that the payout amount for 400+ orders amounting to Approx 2.11 lacs(total sale) is still pending. The issue was highlighted to your team but still the matter has not been resolved.

                                      It is added that the offer was activated by Swiggy after which the same was confirmed by your order management team. The concerned team has confirmed that payout of the offer will be made after deducting the commission but I have received approx 600/- rs for all 400+ orders. It is pertinent to mention here that no offer has been given from our side . The same offer is still reflecting in the Swiggy app rather your team has confirmed vide email dated 20.09.21 that the offer has been removed from Swiggy side.

                                      It is also added that the app has some error that the orders were not reflecting or updating in the app during those days. But I have confirmed all the orders after having conversation with your order management team.

                                      It is submitted that I have spent more than 1.9 lakh for preparing and delivering the said orders the details of which is enclosed with this email.

                                      So It is again requested to payout the said amount at an early date to avoid court litigation. my iPhone
                                      +2 photos
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