Claimed

Swiggy Complaints & Reviews

1
Updated: Dec 2, 2025
Complaints 5150
Resolved
652
Unresolved
4498
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Swiggy reviews & complaints page 92

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Avisikta Naha
Nov 5, 2021
Report
Copy

Address: Deshbandhupara
Website: www.consumercomplaints.in/new_complaint

I orderd votka from swiggy .
It takes 250 rs.thn it canceled from wine shop.but i dnt get the return money...
Swiggy customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    7
    7170Sanjoy das
    from Kolkata, West Bengal
    Nov 4, 2021
    Report
    Copy

    Address: 52 sashi bhusan dey street kolkata700012

    Hello sir or mam i am sanjoy das my id 1311381 my phone number [protected].i faced false delivery problem with genie order and with this issues i informed many times to stop genie order from my id but anyone didn't listen and now id deactivated.i need this job madly we have 5 members in family and one little childlren pls stop my genie order and active my id πŸ™πŸ™πŸ™πŸ™πŸ™
    +2 photos
    Swiggy customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rajesh Jattitude
      from Jodhpur, Rajasthan
      Nov 4, 2021
      Report
      Copy

      Address: 402 mahaveer nagar Sangariya fanta Jodhpur Rajasthan

      Dear sir please start my swiggy delivery partner I'd. I'd number is 1513737 and mobile number is [protected]
      +1 photos
      Swiggy customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        B
        Bhavana@12
        from Nagpur, Maharashtra
        Nov 4, 2021
        Report
        Copy

        Address: Rajat Utsav Apartment kachimet nagpur

        While placing the order money got deducted from my account but order didn't placed.I request you to refund the money
        Swiggy customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          _
          _112_Ayush Aryan
          Nov 4, 2021
          Report
          Copy

          Order Number:[protected]

          This is so shameful. I ordered my meal (2 dosa and 2 idli ) from a restraunt "South ka Swad" worth Rs 299 on 3rd November, 2021 and received hair in the Dosa. I don't know which part of the body, the hair might be. So I threw the entire order as it was very unhealthy to eat. This is very bad. I paid for an order and in a way not received the order. I paid to swiggy for the same and was expecting a good order from swiggy but the day was spoiled and so was the order. I demand a refund against the misbehavior over my order as it was not my fault that I came through this problem.

          I just need a refund as a part of the compensation worth Rs 299 against my order.

          For reference, I have also shared the image
          of hairs in the Dosa.
          Order Number:[protected]
          +2 photos
          Swiggy customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sooraj subramanian
            from Delhi, Delhi
            Nov 3, 2021
            Report
            Copy

            Address: Thane west

            I have ordered food from swiggy. The order was delayed by 30 minutes which is due to Mumbai traffic and can be excused. Second thing, the order was incomplete and the items were spilled all over. The delivery executive spoke to me after keeping the parcel in my lobby was saying that the food is spilled due to improper packing from restaurant. 1 item is completely spilled and other item was missing. When I escalated the matter to swiggy, they were least bothered to enquire the things. Instead they provided a refund of Rs. 39 to my account. Order value was Rs. 311 and the missing and spilled items were 198 rupees. I further escalated the matter to customer care executive and the response was very bad. He simply apologised and closed the matter. I have never seen such a poor customer service.
            Swiggy customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Swaroop43879
              from Hyderabad, Telangana
              Nov 3, 2021
              Jan 17, 2023
              This thread was updated on Jan 17, 2023
              Report
              Copy

              Unable to login with my register number

              Website: Swiggy.in

              I am unable to login to swiggy application with my registered mobile number [protected]

              Getting an error message as a mobile number has already been used in the last 6 months.

              All my payment methods are registered with this number and I have tried uninstalling and reinstalling swiggy app and even I have performed factory data reset on my phone still the issue is same

              Requesting you to please fix...
              +2 photos
              Helpful
              44 other people found this review helpful
              44 found this helpful
              4 Comments
              Report
              Copy
              G
              Ganesh Nemalapuri
              Nov 3, 2021
              Report
              Copy

              I order chicken biryani swiggy i recieved bad quality food and i complainted to swiggy customer care they noot replaced food and they given the details of the restaurent to file the complaint on restaurent.
              swiggy is not taking any action on restaurent they are neglecting like this kind of issues so im requesting you to take action on swiggy please
              +1 photos
              Swiggy customer support has been notified about the posted complaint.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                I
                Imaanshi
                Nov 3, 2021
                Report
                Copy

                I always ordered food via cash on dilevery from swiggy but from 2 days due to restaurant mistake I have to cancel my order without cancellation fee. But now they've blocked my account from cash on delivery option for me without my mistake or my fault. The one who made mistake was the restaurant not me then why I have to be blocked. Please resolve it as soon as possible
                Swiggy customer support has been notified about the posted complaint.
                Hey Imaanshi, we apologize for the inconvenience caused. We request you to kindly let us know more about the issue by writing to us at [protected]@swiggy.in from your registered email address, so we can look into it and have it fixed at the earliest.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  baranidharan
                  from Chennai, Tamil Nadu
                  Nov 2, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  On 1 Nov 2021 @ 18:59 ordered and Prepaid at Copper Kitchen (SWIGGY ORDER ID[protected] for Rs.327) through Swiggy.

                  Around 20:00 IST Swiggy Executive ARRIVED AT MY PLACE and told that he left food at Hotel BY MISTAKE and CHANGED HIS ORDER STATUS AS DELIVERED. Hence I contact Swiggy Help Center, first asked my address, then told to talk with executive, and finally, they told me to send mail to [protected]@swiggy.in

                  Here I lost my money, food not delivered, no response from Swiggy help center.

                  Meanwhile, I checked with Copper Kitchen Hotel, they told that order was dispacted already.

                  I expect some immediate action from Swiggy, but they failed to do so. Till Now (2 Nov 2021, 12:10 pm) no response for me.
                  Dec 23, 2022
                  Complaint marked as Resolved 
                  Resolved
                  Swiggy customer support has been notified about the posted complaint.
                  Hi Bharanidharan, we regret disappointing you. Customer satisfaction is our utmost priority. Please write your concerns to us at [protected]@swiggy.in with your registered details. We will definitely address them.
                  baranidharan's [Complaint's author] reply, Nov 5, 2021
                  This is the reply from [email protected]
                  ==================

                  Greetings from Swiggy!

                  We are dismayed to know about the unpleasant and unfortunate issue you faced with the order118848577019:

                  As we already informed you in the previous mail, we request you to please report immediately within 5 hours the order was delivered to you so that we can raise a dispute with the relevant team and take the right step of action to fix it.

                  In this case, we regret to inform you that we will not be able to close the dispute in your favor, however, we will share a strict word with the restaurant regarding your concern and will work on eliminating such instances in future orders.
                  ​
                  ​Please feel free to contact us back at www.swiggy.com/support, in case you need any further assistance.

                  Regards,
                  Varun Kumar
                  Swiggy Support Team.
                  So it is proved that there is no guarantee for my food or money refund even the mistatke is absolutely with swiggy executive, if you want to report to swiggy via mail. Then why app has help and support . I reported them within 5 minutes.

                  Within 5 hours time period, how can i shoot mail..

                  Evening ordered at 7, delivery executive reported me 8 pm. At that time, my priority will be arranging food and sleep or shooting you complaint mail. Will you do this in that time.

                  That too 5 hours is reporting time. But your response time is 10-12 hours, what at shame ??? even that help team asked me to send mail but not told me time of 5 hours, because they also don't aware of that 5 hours.

                  One thing is clear. Swiggy - Hotel - swiggy executive - some scandals.

                  Because i lost trust on swiggy. You get money, wont delivery food, wont arrange refund, no actions on after 5 hours. - because of your arrogant mail - have to complaint within 5 hours.
                  baranidharan's [Complaint's author] reply, Nov 9, 2021
                  Received from Swiggy -- VERY ADAMENTLY DOING BUSINESS WITH NO ACT OF BUSINESS. UNFIT FOR DOING BUSINESS

                  =======================================================================================

                  Greetings from Swiggy.

                  We are in receipt of your report regarding the issue you faced with the order: ​118848577019.

                  Unfortunately, we cannot resolve the issue at this time, since it has been more than 5 hours since it occurred.

                  Having said that, if any such incident occurs in the future, we request you to please report it within 5 hours of the order being delivered to you, so that we can raise a dispute with the relevant team and take the right steps to fix it.

                  Please feel free to contact us, if you require further assistance at www.swiggy.com/support.

                  Warm Regards,
                  Arindam Das
                  Swiggy Support Team
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kavyarukman
                    from Thiruvidaimaruthur, Tamil Nadu
                    Nov 2, 2021
                    Report
                    Copy

                    I have ordered sweets and snack from Ganga sweets for Rs473 through swiggy. I have paid online Rs 473 via GPay and the money got debited twice from my bank account.
                    Swiggy customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mutthumadhavan Devshivamani
                      Nov 2, 2021
                      Report
                      Copy

                      I am not able to receive the genie orders
                      Swiggy customer support has been notified about the posted complaint.
                      Hi Mutthumadhavan, we understand your concern, and we apologize for the ordeal. Request you to raise your concern specifying your DE ID and location details via the Swiggy Connect form from the partner app and our team will address the issue within 24-48hrs. Alternatively, you could also write us at [protected]@swiggy.in for assistance.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sunil Srk Vlogs
                        Oct 31, 2021
                        Report
                        Copy

                        Address: Mumbai Kharghar swiggy hub

                        I start working swiggy 2019 jaise hi korona chalu hua mai kam nahi kar paya aur mera id deactivate ho gaya I like to work only swiggy no any companies bec love to work with swiggy please sir mera id open kijiye mai duty karna chahta hun thanku so much.
                        Swiggy customer support has been notified about the posted complaint.
                        Hi Sunil, we understand your concern, and we apologize for the ordeal. Request you to raise your concern specifying your DE ID and location details via the Swiggy Connect form from the partner app and our team will address the issue within 24-48hrs. Alternatively, you could also write us at [protected]@swiggy.in for assistance. In case you would like to re apply for the job kind fill the form at http://srkl.in/6183BLjMu3.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Nitinkarnawat
                          from Bengaluru, Karnataka
                          Oct 30, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hi i have placed 2 cakes from aburee le chocolatier, Kormangla from swiggy, 1 for my mom birthday and 1 for my sister. And in that 1 cake of my mom birthday was damaged alot from the bottom. I have raised issue with the customer care they saying sorry it happened we will give you 390rs coupon code. I said them i need full refund of my cake amount not the coupon, coz i have paid 800β‚Ή for the cake and they offering me β‚Ή390 coupon, i said them i need full refund not the coupon or else i will raise a complaint in consumer court. They dint gave any response on that and hanged the chat. And the call is not getting connected, so I request you pls to take an action and get the amount refund back please, Thankyou.
                          Dec 14, 2021
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 30, 2021
                          Swiggy Customer Care's response
                          Hi Nitin, it is awful to know that your sister's and mother's birthday cakes were not up to your expectations. Please email us with the order ID via [protected]@swiggy.in, we will look into the matter and help you with this.
                          Oct 30, 2021
                          Updated by Nitinkarnawat
                          Order id is #[protected]
                          Verified Support
                          Oct 31, 2021
                          Swiggy Customer Care's response
                          Thank you for the order details. We have highlighted the case with the relevant team and they should be reaching out to you over a call to discuss further in this regard. We request your patience in the interim.
                          Order id.#[protected]
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Ronuayy
                            Oct 29, 2021
                            Report
                            Copy

                            When we are going to login to swiggy account its showing mobile number already used in last 6 months, please resolve this problem.
                            Swiggy customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              anilbarasa
                              from Jodhpur, Rajasthan
                              Oct 29, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Jodhpur
                              Website: Plz on my de id

                              Sir i am anil barasa working in swiggy delivery partner for a long time OR very honest and hard work all the time 3 years never any complaint i have but today company temporarily deactivated my de id please Sir i request you on my de id 1165193 please do i need job please sir
                              My account deactivate not warning and not call suddenly my account deactivate center team please request you on my de id
                              +1 photos
                              Nov 12, 2021
                              Complaint marked as Resolved 
                              ..
                              Swiggy customer support has been notified about the posted complaint.
                              Oct 29, 2021
                              Updated by anilbarasa
                              Call me center team [protected]
                              De id - 1165193

                              Verified Support
                              Oct 30, 2021
                              Swiggy Customer Care's response
                              Hey Anil, kindly fill the SWIGGY CONNECT FORM so that our team can help you with the matter within 24-48 hours. If not, please share your DE ID along with your concerns, email us via [protected]@swiggy.in, we will look into the matter and help you.
                              Oct 31, 2021
                              Updated by anilbarasa
                              Sir i don't know which is the swiggy connect form i have made my swiggy app my help ticket send the screenshot of it please keep helping me your family work alone or walk home it is my take sir help me

                              Hello sir or mam i am sanjoy das my id 1311381 my phone number [protected].i faced false delivery problem with genie order and with this issues i informed many times to stop genie order from my id but anyone didn't listen and now id deactivated.i need this job madly we have 5 members in family and one little childlren pls stop my genie order and active my id πŸ™πŸ™πŸ™πŸ™πŸ™

                              Temporarily deactivate de on karwane ke liya - Comment #3916927 - Image #0
                              Temporarily deactivate de on karwane ke liya - Comment #3916927 - Image #1
                              Temporary disability my ID please open the my ID 1667273

                              Temporarily deactivate de on karwane ke liya - Comment #3920101 - Image #0
                              Temporarily deactivate de on karwane ke liya - Comment #3920101 - Image #1
                              Sir my ID temporary deactivate sir please open the my ID πŸ™πŸ™πŸ™πŸ™πŸ™I'd 1667273
                              Mob. [protected]

                              Temporarily deactivate de on karwane ke liya - Comment #3920103 - Image #0
                              Please help me sir my ID temporary deactivate plz open the my ID πŸ™πŸ™
                              πŸ†” 1667273
                              Mob. [protected]

                              Temporarily deactivate de on karwane ke liya - Comment #3920773 - Image #0
                              Helpful
                              26 other people found this review helpful
                              26 found this helpful
                              4 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ajay2k7
                                from Mumbai, Maharashtra
                                Oct 29, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Bandra eaat

                                Dear Team,

                                My self Ajay Tiwari Resturant ID 22733749,
                                A person named Harsh Shah as a representative of swiggy come to me on 23 October 2021,
                                He asked me to do registered my restaurant in swiggy then I told ok and he registered my restaurant through his mobile and whatsapp him all my documents and shown him original also, then he told me just pay me 8590 right now and after document get ok you pay me 7316 rupes in that amount you get 1 tablet on which orders are coming and, your commission is 20% and swiggy gives costumer 60%discount behalf of you,
                                And he give me account details that is
                                Name : Bundl Technologies Pvt.Ltd.India.
                                Acct Number :[protected]
                                Bank Name : CSB Bank
                                Bank IFSC :CSBK0000337

                                And I transfer the amount the copy is in attachment.

                                But next day I m trying to call him and send him messages then it's not delivered so I called swiggy customer care so they told me we can not take any money from Resturant owner,

                                So question is that how can he know the process and how can he have swiggy id card .

                                When I checked online then that bundl technologies Pvt Ltd belonging to swiggy only,

                                So what is happening pls let me know and give me money back from your account .

                                I already given a police complaint to Bandra police station.

                                His name Harsh Shah and mobile number[protected] /
                                [protected]

                                I attached transfer account details and Harsh photo.


                                Thanks & regards
                                Ajay Tiwari
                                [protected]
                                +1 photos
                                Dec 14, 2021
                                Complaint marked as Resolved 
                                Swiggy customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 30, 2021
                                Swiggy Customer Care's response
                                Hey Ajay, we regret knowing about this instance. We will have this escalated and our team will contact you further for assistance.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nitika Grewal
                                  Oct 29, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Order not placed, payment deducted from account

                                  I orderd something, amount is deducted from my account but order is not placed, first of all they have no any costumer care or helpline number so if someone have problem how can they contact, and when I contacted them through message, they didn't take any further step, they said contact to concerned bank, but I have already paid, how bank is responsible in this....
                                  Helpful
                                  21 other people found this review helpful
                                  21 found this helpful
                                  Write a comment
                                  Report
                                  Copy
                                  A
                                  Ankbha
                                  from Palwal, Haryana
                                  Oct 28, 2021
                                  Report
                                  Copy

                                  Address: Shiv colony palwal haryana

                                  Order id[protected]
                                  Iorder 20 roti but igot only 4 roti 16 roti Missing 😭😭😭😭 we are 8 people what we do Swiggy chat support not helping please help
                                  Swiggy customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    AkshitaUpreti
                                    from Delhi, Delhi
                                    Oct 27, 2021
                                    Report
                                    Copy

                                    Address: bangalore

                                    I ordered food from swiggy and they did not deliver all items, order number[protected]
                                    Swiggy customer support has been notified about the posted complaint.
                                    Hey Akshita, we are distraught to know there were items missing in your order, do write to us at [protected]@swiggy.in regarding this, so we may check the same.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit