Swiggy Complaints & Reviews

I gave the address which is a very prominent place in Hyderabad, namely Jubilee Hills International Center. The swiggy server, on its own, added "Madhura Nagar". Jubilee Hills is a prominent place, and Madhura Nagar is three kilometers away from Jubilee Hills. Because of wrong address, I had to tip the delivery man very heavily, and I got dinner late.
I had ordered vegetarian meals, I received NON-VEGETARIAN. I had to eat a frugal meal of plain rice with chutney, after paying for two vegetarian meals.

I am writing to bring to your attention an issue I encountered with Swiggy, a popular food delivery platform, and to seek your assistance in resolving it.

On01/07/2024, I placed an order with Swiggy at Momo Hut restaurant, bearing order number #[protected], amounting to ₹288. Unfortunately, I mistakenly provided the wrong delivery address for this order. Realizing the mistake shortly after placing the order, I immediately canceled it. However, Swiggy charged me the full amount of ₹288 as a cancellation fee and did not refund any portion of the payment.

Understanding my mistake, I promptly placed another order with the correct address, bearing order number #[protected], amounting to ₹288, which was successfully delivered, and the payment was made in full through UPI.

I believe that the cancellation fee charged by Swiggy for the first order was unjustified, as the cancellation was done almost immediately after realizing the error, and no preparation or delivery process had commenced. The withholding of the full amount as a cancellation fee has caused me significant mental distress and financial inconvenience.

I have already raised this issue with Swiggy's customer support but have not received any satisfactory resolution. Therefore, I am seeking your intervention to ensure that Swiggy refunds the full amount of ₹288 for the canceled order and addresses the mental harassment caused by this issue.

Below are the details of the transactions:

First Order Number: #[protected]

Amount: ₹288
Status: Canceled, no refund received
Second Order Number: #[protected]

Amount: ₹288
Status: Delivered
I request you to kindly take the necessary action to resolve this matter at the earliest and ensure that I receive the refund for the canceled order.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Dipanjan Das
das.[protected]@gmail.com

I HAVE MANY TIME COMPALNT & DOING MAIL ALSO BUT SWIGGY NOT GIVING ANY REPONCE ME,
I HAD MADE AN ORDER FROM SIWGGY ON JUNE 22, MY PAYMENT OF RS 132 WAS ALSO DONE ONLINE AND THE DELIVERY BOY HAD ALSO TAKEN CASH, I CALLED HIS CUSTOMER CARE MANY TIMES AND ALSO MAILED TO Swiggy with prof but i neither got any reply nor i got my money back, please take action against them.
DETAILS
ORDER ID-[protected]
NAME VIKRAM...

I ordered 22 mc aloo tikki and 22 mc puff for office gathering and I have received a single incorrect order. I am attaching the picture of item and bill I have received through delivery partner. Immediately I complained this matter on swiggy customer care and the person asked me to receive the incorrect order and make a separate complained once order is marked delivered. He also talked with the delivery person. Later i have shared pictures and bill of incorrect order and have received no resolution. I have contacted multiple times through chat and they didn't resolve my issue and there is no contact number details to talk any of your executive team...
I have spent 2527 rupees on my order. You guys have ruined my office party, robbed my 2527 rupees and left me no other option but to make a formal consumer forum complaint.
As a customer, I expect prompt resolution, compensation, assurance that my issue will be taken care of.
In case, you need further details, you can contact me on below number
[protected]
Previous ticket ID: 22029397
Attaching the pictures of the order I received yesterday.

Dear Swiggy Team.
I am writing to express my dissatisfaction with my recent order from The Garage Kitchen(Order ID [protected]) through your platform. I specifically ordered Thai Red Curry with Rice, but I received Thai Green Curry with Rice instead. This mistake has caused significant inconvenience as the dishes are distinctly different. I kindly request a full refund for this order due to the incorrect item being delivered. Please address this issue promptly.

I rahul dabas, delhi, [protected], had ordered food dated 04.06.2024 at 1.30pm order no. #[protected].

The issue is that i got the order at 3.53pm delayed appox 2.30 hours delivery executive reached approx 3.40pm. I denied to take food and i call the customer care executive. The exective assured my please take this food this time and i assured you have get coupon for the rs.55/- only. I refused and tell him i do not take this food because this food is not eatable, cold food. Why i got this.

After that executive said that you have lodge complaint our protal. I do the same.

I want my full amount of rs. 184/-

Dear Swiggy Customer Support,

I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:

1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up...

This is regarding order no [protected]

I had placed an order at Oh Calcutta restaurant on 30th of May, 2024 via Swiggy app and made the payment online which was an amount of Rs 1414.

However after half an hour the delivery guy Mr.Surajit Mondal informed me over the phone that due to some technical issues Oh Calcutta is unable to view the payment done, so he will do the payment via cash and I need to pay him the amount in cash once he comes to deliver the order.

I spoke to Mr.Suraj, Swiggy customer care executive, regarding the matter, he said I need not make any payment to the delivery person.

However when the delivery person reached my doorstep he denied to deliver the order without the money and requested me to talk to Customer care executive once more.

On contacting Swiggy customer care, the lady over the phone convinced me that once I make the payment to the delivery guy I will recieve my refund within 2 hours.

I made the payment to the delivery guy believing the words of the customer care executive, however till now I have not received any updates regarding my refund.

Being a frequent customer of Swiggy, I am really disappointed with this issue and will request you to kindly look into the matter and get it resolved at the earliest.

I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their...

I ordered a Pizza from domino's using swiggy platform. Domino's Order ID 280. On Swiggy delivery time was 30 min. I got a call from someone in domino's that it will take 1 to 1.5 Hrs for the delivery. So I called swiggy for resolution. After waiting for some time they suggested cancellation. As I did not have any option to track or cancel order from Swiggy they initiated cancellation from their end.
I wasted 2 Hrs in the night waiting...

Hello sir, I'm Nitesh Bhoir working with swiggy this is my DE ID 7510146, recently my service Zone where changed in MUM_Ulhasnagar but i leave in kalyan and the new zone where far from my residence,
I want to earn more, have some financial issues...
Please add MUM_Kalyan as my super zone...
Please im requesting you.
Help me with this...

Been 1 hour since order and it shows the restraint is preparing the order. On inquiring with the delivery partner it turns out that a different delivery partner was assigned at first, who took the order and didn't mark it as picked up on his swiggy app, then unassigned the order form himself and stole our order. The restaurant is not preparing another order and the second delivery partner has been waiting outside the restraint for more than...

I want to file a complaint against Swiggy regarding a recent order experience. Last night, at 12:36 AM, I placed an order through the Swiggy app, which was promptly accepted by the restaurant with a promised delivery time of 1:28 AM. However, despite this confirmation, the order was inexplicably cancelled by Swiggy at 1:33 AM, leaving me without food options at a late hour. Despite my attempts to seek assistance through customer support,...

Below were the issues we faced with our order. (Order no. [protected])
1. We had placed an order for Bruschetta and dough balls for starters, however, we received dough balls and some bread instead of Bruschetta.
2. The packaging was not upto the mark - the cheese of the food items was stuck on the top of the box, and we had to tear the paper off of our food. (attaching pictures)
3. The food was very cold.
4. For dough balls, we only received one garlic butter dip, that's it, nothing else.

The whole experience was very disheartening, kindly resolve the issue.

I have ordered Barosi pickle from swiggy instamart the pickle was filled with heavy amounts of salt its not eatable at all still they are not returning.

My name is Vihaan Viswanath, I have placed order at Hotel Paradise in Andhra Pradesh.

Order No #[protected]

I did not receive my order because the delivery boy did not even call me and cancelled the order. I did not get a refund and I have been charged a cancellation fee of ₹441.00
The delivery boy name is Ch Jeevankumar

Despite calling a customer care executive and raising an email to [protected]@swiggy.in regarding this, I have not received a refund and they stated that they cannot do any monetary adjustments for this order", blatantly stating that they won't give a refund.

This is unjust and I need a refund, many others are facing such similar issues and aren't being solved. I need my refund back of ₹441.00

I've placed the above cited food order on[protected] for Rs.3, 310/- with Swiggy at around 12.35PM and received a wrong order from Zomato #[protected]. I immediately raised the issue on swiggy app chat and also with the hotel (Rahhams) to take back the wrong order delivered to me and asked them to deliver the food ordered by me. Since, I didn't receive any resolution I raised the issue on email requesting a refund. To this date the response received from swiggy was to either evasive and dodge the issue or send me a one-liner stating the issue is resolved. Despite the fact that we're swiggy is charging so much for their services, this is a grotesque display or apathy lacking accountability and fiduciary responsibility.

I have ordered a ptron earbuds from instamart but I found them damaged and applied for refund but i haven't received my refund yet. According to instamart agents my refund has been completed but I have not received it yet even my bank officials asked me to contact swiggy.

I have placed an order yesterday and it was delivered after literally 1hr 40mins whereas I have selected delivery between 30mins. I kept contacting the restaurant and swiggy customer service over chat and call. Restaurant was very fast with the service and have kept the item ready within 5mins. I kept asking customer service agent about the delay and delay in assigning the delivery agent and they kept disconnecting calls as well as too much noise was coming as if they were laughing from behind instead of answering me. It was too unethical to even speak with them over call. The agents were keeping me on hold for 6-7 mins instead of giving info. I also asked them to cancel my order and get me the refund but the agent said he won't be doing that because he wants me to wait more. Suddenly late at night I finally received my order all cold and rotten. Because it was packed and the agent was late, due to summer it all got smelly and we were not even able to eat it. I called the delivery agent again and asked him to take it back but poor agent marked it as delivered hence there was no option for him to take it back. I then called the restaurant and they also confirmed that the item was packed within 5mins but as agent delayed theh cannot do anything. I then contacted social media team regarding the same and they simply mentioned that the feedback is passed. Where is my fault here?? It was a prepaid order and neither did I get to eat the item nor I got the refund. I am expecting help in this regards asap.

Hello me Biswabhusan rout 01 MAY 2024 ko swiggy se 8 budweiser beer mangaya the lekin kingfisher recieve hua complain kiye to solution nahi mila