Swiggy Complaints & Reviews

This is regarding Swiggy Order Number [protected]. I ordered this food in New Gowrishankar Hotel via Swiggy on June 12 2024 at 8:50 PM. In this restaurant, the food usually gets ready in just 5 to 10 minutes and also gets delivered to my home usually in 20 to 25 minutes. However, this time the food was taking unusally long time to be even picked up. When I called the delivery person, he said he was waiting at the restaurant and told me it was some batch order or bulk order and it was taking a very long time. He also said my food was ready long back but because of batch/bulk orders, it is taking time, and asked me to wait. When I called the restaurant, they said the same that my food was ready within 5 minutes of ordering but because of batch/bulk orders it is taking time. After around 40 minutes, I called the delivery person again, and he said he could start only if all the orders were ready and if required I could call Swiggy customer support regarding this and started getting into a fighting mode. After some time the Swiggy tracking showed he picked up the order, but again the next issue started. He started delivering several other deliveries and the tracking was continuously showing something like "Delivering another order nearby". This again took a very long time and by the time he delivered at my house, it took another 25 minutes or so. While delivering, the delivery person looked very angry and he started shouting as to why I was calling him repeatedly and he just followed whatever Swiggy was suggesting. He started fighting and told me that he was not responsible for the delay and that if required I should call Swiggy customer support and left angrily. After all this when we opened the parcel, the food was stone-cold. As I mentioned before the food was prepared and parceled almost 1 hour before we opened the food parcel. Because of this, the dosa was cold and soggy. The Parotta was cold and rubbery since it was made of maida. Chappati was cold and dry. After eating a little bit of everything, we were not able to consume most of the food and we simply threw it away and we had to make some alternate arrangements at home. At the end of the day, it was a complete waste of time, energy, and money for us and we simply discarded most of the food we ordered. This is definitely Swiggy's mistake as the food was ready within 10 minutes but because of poor management by Swiggy it got delivered more than 1 hour late and the food was completely thrown away. I need a full refund for this order.

I have ordered 1 veg wrap from swiggy and at the time of ordering i was shown that there is buy 1 get 1 veg warp roll free, but it was delivered only 1 wrap roll and there was no 2nd wrap roll. when i contacted swiggy customer care with great difficulty -(it is difficult to reach them over phone and chat ) .they refused to help saying that i didnt apply the coupon for buy 1 get 1 free, when actually only one coupon for discount was shown .the bill has come to 198 rs (bill is insanely high) or single wrap roll that also with bad customer service happening repeatedly .this made me forced to report this incident here. i hope justice will be achieved in this forum

My order, Shuffle eggless special cake from cakes, Beliaghata Kolkata through Swiggy on 6th of July Saturday 2024 at 9:34 PM. Asim bijali delivered my cake. When I open the box of the cake and it’s not suitable the cake was awful it got spilled for my dad‘s birthday celebration. I called cakes. They refused to give me any compensation and told me to mail Swiggy. I mean, Swiggy, but they are not giving me any compensation on the spilled cake delivered at this time for one moment day destroyed my birthday celebration and give me the spilled cake I need compensation.

I gave the address which is a very prominent place in Hyderabad, namely Jubilee Hills International Center. The swiggy server, on its own, added "Madhura Nagar". Jubilee Hills is a prominent place, and Madhura Nagar is three kilometers away from Jubilee Hills. Because of wrong address, I had to tip the delivery man very heavily, and I got dinner late.
I had ordered vegetarian meals, I received NON-VEGETARIAN. I had to eat a frugal meal of plain rice with chutney, after paying for two vegetarian meals.

I am writing to bring to your attention an issue I encountered with Swiggy, a popular food delivery platform, and to seek your assistance in resolving it.

On01/07/2024, I placed an order with Swiggy at Momo Hut restaurant, bearing order number #[protected], amounting to ₹288. Unfortunately, I mistakenly provided the wrong delivery address for this order. Realizing the mistake shortly after placing the order, I immediately canceled it. However, Swiggy charged me the full amount of ₹288 as a cancellation fee and did not refund any portion of the payment.

Understanding my mistake, I promptly placed another order with the correct address, bearing order number #[protected], amounting to ₹288, which was successfully delivered, and the payment was made in full through UPI.

I believe that the cancellation fee charged by Swiggy for the first order was unjustified, as the cancellation was done almost immediately after realizing the error, and no preparation or delivery process had commenced. The withholding of the full amount as a cancellation fee has caused me significant mental distress and financial inconvenience.

I have already raised this issue with Swiggy's customer support but have not received any satisfactory resolution. Therefore, I am seeking your intervention to ensure that Swiggy refunds the full amount of ₹288 for the canceled order and addresses the mental harassment caused by this issue.

Below are the details of the transactions:

First Order Number: #[protected]

Amount: ₹288
Status: Canceled, no refund received
Second Order Number: #[protected]

Amount: ₹288
Status: Delivered
I request you to kindly take the necessary action to resolve this matter at the earliest and ensure that I receive the refund for the canceled order.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Yours sincerely,

Dipanjan Das
das.[protected]@gmail.com

I HAVE MANY TIME COMPALNT & DOING MAIL ALSO BUT SWIGGY NOT GIVING ANY REPONCE ME,
I HAD MADE AN ORDER FROM SIWGGY ON JUNE 22, MY PAYMENT OF RS 132 WAS ALSO DONE ONLINE AND THE DELIVERY BOY HAD ALSO TAKEN CASH, I CALLED HIS CUSTOMER CARE MANY TIMES AND ALSO MAILED TO Swiggy with prof but i neither got any reply nor i got my money back, please take action against them.
DETAILS
ORDER ID-[protected]
NAME VIKRAM KUMAR
MOB [protected]
TRANKX ID txn[protected] also share screen shot

I ordered 22 mc aloo tikki and 22 mc puff for office gathering and I have received a single incorrect order. I am attaching the picture of item and bill I have received through delivery partner. Immediately I complained this matter on swiggy customer care and the person asked me to receive the incorrect order and make a separate complained once order is marked delivered. He also talked with the delivery person. Later i have shared pictures and bill of incorrect order and have received no resolution. I have contacted multiple times through chat and they didn't resolve my issue and there is no contact number details to talk any of your executive team...
I have spent 2527 rupees on my order. You guys have ruined my office party, robbed my 2527 rupees and left me no other option but to make a formal consumer forum complaint.
As a customer, I expect prompt resolution, compensation, assurance that my issue will be taken care of.
In case, you need further details, you can contact me on below number
[protected]
Previous ticket ID: 22029397
Attaching the pictures of the order I received yesterday.

Dear Swiggy Team.
I am writing to express my dissatisfaction with my recent order from The Garage Kitchen(Order ID [protected]) through your platform. I specifically ordered Thai Red Curry with Rice, but I received Thai Green Curry with Rice instead. This mistake has caused significant inconvenience as the dishes are distinctly different. I kindly request a full refund for this order due to the incorrect item being delivered. Please address this issue promptly.

I rahul dabas, delhi, [protected], had ordered food dated 04.06.2024 at 1.30pm order no. #[protected].

The issue is that i got the order at 3.53pm delayed appox 2.30 hours delivery executive reached approx 3.40pm. I denied to take food and i call the customer care executive. The exective assured my please take this food this time and i assured you have get coupon for the rs.55/- only. I refused and tell him i do not take this food because this food is not eatable, cold food. Why i got this.

After that executive said that you have lodge complaint our protal. I do the same.

I want my full amount of rs. 184/-

Dear Swiggy Customer Support,

I am writing to express my dissatisfaction with my recent order from Swiggy, Order No: [protected] ordered on 30th May 2024. I am extremely disappointed with the service I received for the following reasons:

1. Delayed Delivery: The delivery of my order was excessively late. It took over 1 hour and 30 minutes for the delivery to arrive because the delivery executive picked up multiple orders. Such a long delay is unacceptable.

2. Unresponsive Customer Care: I tried to contact your customer care service multiple times during the delay, but I received no positive response. Each time, I was simply asked to wait longer, with no concrete resolution or support provided.

3. Cancellation Issue: Due to the significant delay, I attempted to cancel my order. However, your customer care informed me that I would incur cancellation charges if I proceeded. This is unfair, considering the delay was on Swiggy's part.

4. Cold and Inedible Food: As a result of the delay, my food arrived cold and in a condition that was not suitable for consumption. This caused me great inconvenience, especially since I work in a private firm that only allows a 30-minute lunch break. I was unable to enjoy my meal within the limited time available to me.

Given these issues, I demand a full refund for my order and compensation for the inconvenience and suffering caused by this experience. I have attached photos of the delivered food for your reference.

I hope to receive a prompt and favorable response to this complaint. Your immediate attention and resolution of this matter would be greatly appreciated.

Thank you for your understanding and cooperation.

This is regarding order no [protected]

I had placed an order at Oh Calcutta restaurant on 30th of May, 2024 via Swiggy app and made the payment online which was an amount of Rs 1414.

However after half an hour the delivery guy Mr.Surajit Mondal informed me over the phone that due to some technical issues Oh Calcutta is unable to view the payment done, so he will do the payment via cash and I need to pay him the amount in cash once he comes to deliver the order.

I spoke to Mr.Suraj, Swiggy customer care executive, regarding the matter, he said I need not make any payment to the delivery person.

However when the delivery person reached my doorstep he denied to deliver the order without the money and requested me to talk to Customer care executive once more.

On contacting Swiggy customer care, the lady over the phone convinced me that once I make the payment to the delivery guy I will recieve my refund within 2 hours.

I made the payment to the delivery guy believing the words of the customer care executive, however till now I have not received any updates regarding my refund.

Being a frequent customer of Swiggy, I am really disappointed with this issue and will request you to kindly look into the matter and get it resolved at the earliest.

I ordered from a nearby restaurant through swiggy but it was not delivered I immediately tried contacting the delivery executive but he won't pick up so I talked to customer care and they confirmed that he was not picking up the call so they told me to email and when I did they just said that since on the app it shows it was delivered there was nothing they could do this was the second time consecutively that swiggy disappointed with their service
This took place on May 19
My order id was [protected]

I ordered a Pizza from domino's using swiggy platform. Domino's Order ID 280. On Swiggy delivery time was 30 min. I got a call from someone in domino's that it will take 1 to 1.5 Hrs for the delivery. So I called swiggy for resolution. After waiting for some time they suggested cancellation. As I did not have any option to track or cancel order from Swiggy they initiated cancellation from their end.
I wasted 2 Hrs in the night waiting...

Hello sir, I'm Nitesh Bhoir working with swiggy this is my DE ID 7510146, recently my service Zone where changed in MUM_Ulhasnagar but i leave in kalyan and the new zone where far from my residence,
I want to earn more, have some financial issues...
Please add MUM_Kalyan as my super zone...
Please im requesting you.
Help me with this...

Been 1 hour since order and it shows the restraint is preparing the order. On inquiring with the delivery partner it turns out that a different delivery partner was assigned at first, who took the order and didn't mark it as picked up on his swiggy app, then unassigned the order form himself and stole our order. The restaurant is not preparing another order and the second delivery partner has been waiting outside the restraint for more than...

I want to file a complaint against Swiggy regarding a recent order experience. Last night, at 12:36 AM, I placed an order through the Swiggy app, which was promptly accepted by the restaurant with a promised delivery time of 1:28 AM. However, despite this confirmation, the order was inexplicably cancelled by Swiggy at 1:33 AM, leaving me without food options at a late hour. Despite my attempts to seek assistance through customer support, there was a significant delay in response, and my request to escalate the issue to higher authorities was ignored. Consequently, I was left hungry and stranded, unable to order from any other restaurants as they were closed. This lack of accountability and failure to provide timely resolution has caused unnecessary distress and inconvenience. I seek appropriate action to address this matter and ensure that such incidents are prevented in the future.

Below were the issues we faced with our order. (Order no. [protected])
1. We had placed an order for Bruschetta and dough balls for starters, however, we received dough balls and some bread instead of Bruschetta.
2. The packaging was not upto the mark - the cheese of the food items was stuck on the top of the box, and we had to tear the paper off of our food. (attaching pictures)
3. The food was very cold.
4. For dough balls, we only received one garlic butter dip, that's it, nothing else.

The whole experience was very disheartening, kindly resolve the issue.

I have ordered Barosi pickle from swiggy instamart the pickle was filled with heavy amounts of salt its not eatable at all still they are not returning.

My name is Vihaan Viswanath, I have placed order at Hotel Paradise in Andhra Pradesh.

Order No #[protected]

I did not receive my order because the delivery boy did not even call me and cancelled the order. I did not get a refund and I have been charged a cancellation fee of ₹441.00
The delivery boy name is Ch Jeevankumar

Despite calling a customer care executive and raising an email to [protected]@swiggy.in regarding this, I have not received a refund and they stated that they cannot do any monetary adjustments for this order", blatantly stating that they won't give a refund.

This is unjust and I need a refund, many others are facing such similar issues and aren't being solved. I need my refund back of ₹441.00

I've placed the above cited food order on[protected] for Rs.3, 310/- with Swiggy at around 12.35PM and received a wrong order from Zomato #[protected]. I immediately raised the issue on swiggy app chat and also with the hotel (Rahhams) to take back the wrong order delivered to me and asked them to deliver the food ordered by me. Since, I didn't receive any resolution I raised the issue on email requesting a refund. To this date the response received from swiggy was to either evasive and dodge the issue or send me a one-liner stating the issue is resolved. Despite the fact that we're swiggy is charging so much for their services, this is a grotesque display or apathy lacking accountability and fiduciary responsibility.