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Swiggy Complaints & Reviews

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Updated: Jul 12, 2026
Complaints 5249
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663
Unresolved
4586
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
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Swiggy reviews & complaints page 11

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S
siddhartha mandapaka
from Hyderabad, Telangana
May 24, 2020
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Request for onboarding

Address: karmangat

Sir i request for onboarding i submit details of restaurant on[protected] till now i did not got any information on when i can expect sir...
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Sanjay Gautam Nayak
Mar 30, 2020
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the food that I got was open, no steps or no package

Address: L7, Lajpat Nagar 2 New Delhi, 9560872007, 110024

Hi sir,
Order number - [protected]
In this crucial time of pandemic swiggy and zomato has been allowed for deliveries and that too with strict package so that this pandemic can be controlled. However swiggy delivered me the food with very careless packaging and open box. This shows the irresponsibility of swiggy and callousness towards our society in this very crucial and critical time.
I would request our department...
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K
Kavithaa parthi
Feb 10, 2020
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I got melted cake (order# 64343488744)

Address: 636005

Hi team,
Order# [protected]
I ordered ice cream cake for my son's birthday on 9th feb 2020 at 10.30pm its worth for rs.902, but i got fully melted cake at 11.10pm.
The product was fully melted and watery then its had fridge smell. Its totally waste product.
I spent 902 rupees, please refund my money, please try to quick action for this issue. I have attached the image in this post.

Thank you, br...
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A
AmritaSahoo
from Hyderabad, Telangana
Jan 25, 2020
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missing items from order...

Ordered murgh afghani with tandoori roti from
Pista house restaurant under swiggypop for rs 149 and kadai mutton with butter naan for rs159. Did not receive 1 tandoori roti and butter naan. It is a combo and according to the picture shown in the website it is 4 half pieces of tandoori roti and 2 pieces of butter naan. Chatted with ms priti from swiggy but she was not able to help and she constantly asked me to send mail regarding...
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N
Nishant003
Jan 20, 2020
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food spillage and still no refund

Address: 380016

I had ordered from Jugadnight hotel Ahmedabad at 12 jan around 1-2 am and i got comoletely spilled order, so i complained and claim for refund, subsequently i talked on phone with their customercare, they assured me that i will get refund but its 1wk i got nothing...completely pathetic!!!
And now they are telling me that 24hrs have been passed so i"ll get nothing!!!
Order id #[protected]...
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K
kamujula srikar
Jan 18, 2020
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Missing items on order filed but no response from team order number :#62353358834

Address: 3-12-12, Kumarpally, Hanamkonda, warangal, Warangal, Andhra Pradesh, 506001
Website: Swiggy.com

Last night i have raised a concern with swiggy to resolve my missing item they have gave me a four to six hour window to resolve which didn't happen at all and spoke with customer support they are also very rude and declined to provide any solution. Now it's almost been 14 hrs and still haven't received any mail or call from swiggy team worst customer service and consumer complaints resolution procedure....
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C
charlie08
Jan 8, 2020
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no refund for missing item

Website: www.swiggy.com

I order 2 items from swiggy, prepaid but only 1 item was delivered.
After hours of chatting with the support team via mail all they could tell me was they are sorry this happened to me and my feedback is very valuable and all but apparently i'm not entitled the money back for the missing item.
I don't see how this is fair at all. Are they not expected to refund the items that were not delivered? Does this mean that every time...
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D
DrVipul Singh
Jan 8, 2020
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food ordered was spilled/eaten and not edible

Address: Salisbury park, Pune, Maharashtra, 411040

I ordered food on 20dec and on delivery found it eaten/spilled and inappropriate to eat. We raised the complain to support service, with photos. Initially he was agreeing to return small amount only. Also, he was so rude that we raised the level to his superior. It was then agreed for full refund and i was told payment will come within 4-5working days. After a week, we again raised issue of not getting refund, for which they again reassured...
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H
Hemant177
from Delhi, Delhi
Jan 6, 2020
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swiggy refund of amount against order no. 58526132620/ 58529141858 (cancelled by swiggy)

1. On 04.12.2019 at around 2.40 pm, i ordered a black forest cake on swiggy vide order no. [protected]. (The cake was to be delivered from mitthan sweet shop (Tehsil camp), panipat. I made pre-payment and paid rs. 165 for booking the order from my paytm wallet, after offered discount etc. By swiggy. Got confirmation sms also from swiggy at 2-45 pm also that order shall reach in 39 minutes.
2. But, on checking the delivered item it...
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A
Aniket Jawkar
Jan 4, 2020
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delivery issues escalation

Address: 410206

Hi,

There are two incidences i want to report.

1. I ordered food on 01/01/2020, order # [protected]. Got the incomplete order delivered after the estimated time. Tried calling restaurant, the rep of restaurant mentioned as he had requested to wait the swiggy delivery rep, but the person was in rush and didn't listen to him and left without taking the food parcel. Now that was a real inconvenience and utter upsetting...
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G
Gaori Jaiswal
from Lucknow, Uttar Pradesh
Dec 27, 2019
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unable to login

Two days ago I tried to order food from swiggy but in "my cart" section it said that "the login session has expired" but since I couldn't login from there so I logged out completely and tried to login again and now whenever I try to login with the otp it says "too many login attempts detected on this device. Please login from an account used earlier". Please fix this asap....
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V
Vagish Kumar
from Delhi, Delhi
Dec 24, 2019
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spillage in the order

Address: Jaipur, Rajasthan, 302017

Order issue (I have packaging or spillage issue with this order) for order #[protected]
Order was placed on 24 dec, 2019.
I have received a spilled pizza. I have attached a image with this email. This pizza is not edible anymore. I want a refund for this incident. This is most probably the fault of the delivery agent of swiggy and i have not gotten any satisfactory response from swiggy team....
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Priya Chandrajeet Ram
from Mumbai, Maharashtra
Dec 16, 2019
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someone else is using my number for their account

Address: Thane, Maharashtra, 421202

Hello, i'm priya chandrajeet ram, today i downloaded swiggy app & when i entered my jio number [protected] is already been used for some person named akansha nakate & her email address was [protected]@gmail.com because of her i cannot use my number for my swiggy account, i want to report her account & request to remove her account from my number so that i can use my number to handle my swiggy account....
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G
Girija_kp
from Mumbai, Maharashtra
Dec 16, 2019
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someone is using my email id

Address: Rajavilla, Thiruvannur Nada, Kozhikode, Kerala, 673029

This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu,...
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N
niloynaha
from Kolkata, West Bengal
Dec 14, 2019
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spilled damaged birthday cake

Today on my mom's 70th birthday ordered a black forest cake on swiggy app. The one delivered was spilled and broken. Showed the delivery boy and to customer chat immediately and both advised to send email to [protected]@swiggy.in swiggy which i did. But
In response they didn't replace the cake and they took it as feedback.in process i lost my rs 400 against the spoiled spilled cake. Need a refund or replacement....
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R
Rujula
from Pune, Maharashtra
Dec 5, 2019
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complaint regarding delivery boy

Address: Pune, Maharashtra

I had ordered pavbhaji this evening. I gave ₹ 500+100+50+30 and expected ₹200 back from him as the bill was of ₹380/-. He had no change so i took ₹500 note back and went inside house to bring ₹200/-. When i returned to him i gave that ₹200/- note. He again called me out and said that ₹100/- are less. I had no option so i agreed and went back into the house to bring ₹100/-. Till then mother was talking to him regarding the...
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P
PurbashaN
from Bhubaneshwar, Odisha
Oct 10, 2019
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refund/customer service

Address: Adhir Abasan, Block BF 61, Kestopur, Kolkata, West Bengal, 700101

Hello Team,

First to my utter surprise, in this days of competition with other food delivery companies, how can Swiggy be so pathetic with their customer service! Samarth from the chat support just disconnected my chat while I was online. It happened with another executive of yours few days back. Swiggy just rock in disconnecting chats!
I raised a concern with them for a refund of Rs. 260 few days back as I didn't receive...
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B
Bishnu Keshri
from Mumbai, Maharashtra
Sep 23, 2019
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complaint against fleet manager

Address: Near gayatri mandir nanduasthan chas, 827013
Website: Swiggydeliveryexcutive.com

We swiggy fleet manager bokaro jharkhand he misbehaved to all rider any topic and he cut Money without issue in my payout amount and he doesn't grant leave for exam and he dont help me any types of work
I want action immediate to fleet manager
Because all rider goes to face all types of problem
We fleet manager names
1 ajit yogi
2 rahul pandey
3 Shankar mahto
4 he's senior adarsh anand br...
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P
Pramit13
from Mumbai, Maharashtra
Aug 27, 2019
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customer service

I used to be the regular customer of swiggy. When i complained about the service swiggy straight away deactivated my account so that no complain can be done and to stay clean as there will be no proof of my complain. Nice try swiggy.
I gave an order at around 9pm and then en every 15 min the executive was changing and lastly around 1 am the customer care canceled the order and from the very next day the acount got deactivated.
Is...
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M
Minnal Mohan
from Chennai, Tamil Nadu
Aug 12, 2019
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payout

Address: 1/382indira gandhi Street karappakkam, Chennai, Tamil Nadu, 600097

I joined three weeks before as a part time 6am to 10 am in swiggy... Till now not getting payouts at least hundred rupees in my bank account.. I didn't know whats the process going on.. Kindly take an action.. So many times I visited the hub also.. When I am going they will said any reason to me..First week I am not receiving order earnings in my app.. I went to hub.. They said this new shift it will take time to earnings show in your app......
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