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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026

Complaints 5241

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659

Unresolved

4582

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 6

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Address: RR nagar

Your Swiggy order #[protected] has been cancelled 14. You will be charged Rs 397.0 as cancellation fee. I got a message like this as I didnâ€™t receive the order as Iâ€™m unaware of my phone call the delivery guy didnâ€™t try to deliver to place as I was waiting for the order to arrive. And how can charge the whole amount for cancellation fees shame on u people looting people money and infact im hungry waited for too long...

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I ordered a fried rice and mint lime but the delivery partner only delivered fried rice and I complained in swiggy and swiggy gave me refund but half an hour later the delivery partner came and delivered that mint lime . So I want to cancel the refund of 23 rupees...

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Dear Swiggy Support Team,

I am extremely disappointed and frustrated to discover that my Swiggy account has been deactivated without any prior notice or explanation. To make matters worse, there has been an unauthorized transaction made by an unknown individual using my account.

This is a serious breach of security, and I demand immediate action. I insist on the following steps being taken without delay:br...

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Address: Online food delivery

Order id: #[protected])
I had ordered 3 soups, but only 1 was delivered the order was not only incomplete, but the items delivered were damaged, with clear signs of leakage. I mail them multiple time, chat with customer care they closed chat in between conversation and on twitter they told me that money already refunded while i received only 15rs when i paid rs 195 this kind of scam they are running. I asked them for refund proof...

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I am filing this complaint to report continuous unsolicited and harassing calls from Swiggy, despite repeated attempts to resolve the matter directly with their support team.

Two years ago, as a student, I registered for the Swiggy Delivery Partner program to understand their logistics system. However, I did not proceed further with the program and have never worked as a delivery partner.

For the past 3â€“4...

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Address: Dombvali

Website: www.swiggy.com

Respected Sir/Ma'am,

I am writing to bring to your attention an issue with my recent order placed through the Swiggy app. I had ordered items from Mamledar Misal Hotel, and the total amount spent was â‚¹464.

Unfortunately, the delivery partner assigned to my order canceled it without informing me. To my surprise, Swiggy charged the entire order amount as cancellation charges, which I find both unfair and...

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Today, I ordered from Swiggy Instamart, ordering ITC Seekh and Carnivorous seekh kababs. However, I received ITC prawns instead of the Carnivorous seekh. When I contacted customer care, I was told I would receive a resolution in the next six hours. Six hours? For a quick delivery app, if I have to wait that long, I wouldn't have even placed the order. I had a party tonight, so I ended up ordering the same item from another delivery app. Swiggy...

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Hi Swiggy Customer Support,

I’m really frustrated and disappointed with the ongoing issue I’ve been trying to resolve. Here’s what’s been happening:
-On 01-Dec-2024, I received a Rs. 786 coupon for Order #[protected].
-The coupon was auto-applied to Order #[protected] for only Rs. 188, leaving me with a balance of Rs. 598, which I’m unable to use or get refunded.
br...

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I ordered multiple products through Swiggy Instamart in Chennai, and most of them were expired except for one. When I noticed the expiry, I contacted Swiggy's customer support twice: once with Satyam and later with Tanu.

Satyam: Initially, he claimed the evidence (photos and videos clearly showing expiry dates) was unclear and requested additional proof. Despite providing clear evidence, he later contradicted himself by...

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This order I didn't get recieved but you are telling thatÂ isÂ delivered
This is fraud toÂ me
I will apply a file in consumer court for regardingÂ this

urgent contect no [protected]...

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I am writing to express my disappointment with the service I received during my recent order placed on [08/12/2024] at 12:07 AM (Order ID: [[protected]]). Despite waiting for more than an hour and a half, my order has still not been delivered as of 1:57 AM.

Adding to my frustration, I have attempted to contact the assigned delivery rider multiple times, but my calls have gone unanswered. This lack of communication and delayed...

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Dear Swiggy Support Team,

I hope this email finds you well. I am writing to follow up on a complaint I raised regarding a fraudulent activity involving a delivery executive. I was informed that I would receive a response within 24 hours. However, more than 24 hours have passed, and I have not received any update on the matter.
I kindly request you to look into this issue at the earliest and provide me with an update...

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Address: Swiggy,Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bangalore - 560029

I am writing to formally file a complaint against Swiggy (Bundl Technologies Private Limited) for their failure to refund the amount for a canceled order, despite the issue being caused by their delivery partnerâ€™s lack of communication and failure to deliver the food.

Details of the Incident:

Order Number: [protected]
Order Date and Time: November 30, 2024, at 10:10 PM
Order Amount Paid:...

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Address: A-13/11 Sulabh Awas Transport Nagar Lucknow

Dear Sir/Madam,

I am writing to lodge a formal complaint against Swiggy for their failure to deliver my food order and their unjust practices regarding cancellation charges.

Details of the Issue:
Order Number: #[protected]
Order Amount: â‚¹239/-
Delivery Address: A13/11 Sulabh Awas, Transport Nagar, Near Parking No. 7, Sector-O Mansarovar, Transport Nagar, Lucknow
Contact...

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Address: No. 55, Sy No. 8-14, Ground Floor, I&J Block, Embassy TechVillage, Outer Ring Road, Devarabisanahalli, Bengaluru 560103, Karnataka, Indiaâ€‹

To Whom It May Concern,
I am writing to file a complaint against Swiggy regarding an unresolved issue with my Swiggy Lite membership. I purchased the membership on October 4th, 2024, and was promised certain coupon unlocks with subsequent orders. Despite placing numerous orders since then (detailed below), I have not received the promised coupons.
I have attempted to resolve this issue directly with Swiggy for the past 31 days....

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I ordered food through Swiggy ( order ID: #[protected]) and was provided with a wrong order. When complained in the app, they just confirmed the order provided was wrong and did not provide me with any replacement or refund. If I contacted them through mail they are giving a standardized reply and I was not provided with refund. I have spend a lot of time on this issue and was cheated by this platform. So kindly look into this matter...

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I ordered a dish from restaurant delivery boy came near by my home and he left and in swiggy app it shows order delivered but he didn't delivered

Contact swiggy customer care for 20-30 times but nonuse they said to mail them
Mailing is also done but not got any response

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Address: Badi bhamori indore

My salary of 4000rs was not given and itâ€™s Month ended they are not giving my salary I am very needed I am from middle class family and I need my salary they are miss behaving and talking so badly instamart manager is also talking in a bad way I worked there 3 months with sincerity but they didnâ€™t give my last month salary please solve my problem ....

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Address: Bundl Technologies Pvt Ltd, Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru 560029, Karnataka, India

I have two horrendous experience with swiggy. Being a regular customer this has upset me regarding the service to great extent.

Case 1: On 29th October, 2024 I placed a order of two chicken items: 1) Wu Sapong along with addition of dry fish chutney+tomato king chilli chutney+pudina/coriander chutney.
2) Smoked chicken fry.
The second item, which is smoked chicken fry has been misplaced with pork by the restaurant....

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Address: No.55, Sy No.8-14, Ground Floor, I&J Block, Embassy Tech Village, Outer Ring Road, Devarbisanahalli, Bengaluru â€“ 560103, Karnataka, India.

Order details: Order #[protected] 1 Fri, Nov 15, 7:13 PM
Incident Details:
1. The delivery agent contacted me upon reaching the delivery
location but we could not connect due to a technical issue. When I immediately called him back, he dodged my calls and eventually marked my order as canceled.
2. Upon contacting Swiggy's customer support, I requested assistance in retrieving my order, stating that I would...

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