Swiggy Complaints & Reviews

I ordered food through the Swiggy app from KFC, and my order ID is [protected]. The order included the following items:
• Double Down Burger
• Paneer Zinger Burger (missing item)
• Regular Chicken Popcorn
• Classic Zinger Box
• 3 Tandoori Flavor Dips

However, when the order was delivered, the Paneer Zinger Burger was missing. I noticed this issue while eating and immediately raised a complaint through the Swiggy app. Despite the complaint, Swiggy has not processed any refund for the missing item.
I am seeking a refund for the missing Paneer Zinger Burger and expect this issue to be resolved as quickly as possible.

I am writing to raise a serious concern about the unfair deduction of ₹268 for my recent order. The details are as follows:

Order ID: [protected]
Order Date & Time: Today, 11:50 AM
Amount Paid: ₹268
I accidentally ordered the wrong food and provided an incorrect address. I realized this mistake immediately and canceled the order within a minute of placing it. Despite this, the full amount of ₹268...

On 13th of December 2024 I was just checking for the Cash On Delivery Option for my order then all of a sudden my order got placed and then Within a minute I raised the cancellation request on the app but the customer support executive didn't cancelled my order and also penalized me for cancelling my order.
But I'm well aware about that I can cancel any order within 60 seconds of time gap. But here I'm being forcefully asked to pay...

Your Swiggy order #[protected] has been cancelled 14. You will be charged Rs 397.0 as cancellation fee. I got a message like this as I didn’t receive the order as I’m unaware of my phone call the delivery guy didn’t try to deliver to place as I was waiting for the order to arrive. And how can charge the whole amount for cancellation fees shame on u people looting people money and infact im hungry waited for too long and didn’t receive the food I’ll never order in Swiggy as I regularly order in Swiggy. Going forward I’ll never ever order in Swiggy I’ll post this in social media as well

I ordered a fried rice and mint lime but the delivery partner only delivered fried rice and I complained in swiggy and swiggy gave me refund but half an hour later the delivery partner came and delivered that mint lime . So I want to cancel the refund of 23 rupees

Dear Swiggy Support Team,

I am extremely disappointed and frustrated to discover that my Swiggy account has been deactivated without any prior notice or explanation. To make matters worse, there has been an unauthorized transaction made by an unknown individual using my account.

This is a serious breach of security, and I demand immediate action. I insist on the following steps being taken without delay:

Immediate Reactivation of My Account – There is no valid reason provided for the deactivation, and I expect full access restored immediately.

Full Disclosure of the Unauthorized Transaction – I want detailed information about the unauthorized transaction, including the date, time, location, and any associated account or device information.

Investigation into the Breach – I expect a thorough investigation into how my account was compromised and a clear explanation provided to me.

Failure to address this issue promptly will leave me with no choice but to escalate this matter further.

I expect a swift and detailed response to this email.

The Transaction ID : TXN[protected]

MY ACCOUNT DETAILS,

mobile No: [protected]

I didn't get any email regarding deactivation and order placement. I didn't even use swiggy.I just have created a account .

Order id: #[protected])
I had ordered 3 soups, but only 1 was delivered the order was not only incomplete, but the items delivered were damaged, with clear signs of leakage. I mail them multiple time, chat with customer care they closed chat in between conversation and on twitter they told me that money already refunded while i received only 15rs when i paid rs 195 this kind of scam they are running. I asked them for refund proof...

I am filing this complaint to report continuous unsolicited and harassing calls from Swiggy, despite repeated attempts to resolve the matter directly with their support team.

Two years ago, as a student, I registered for the Swiggy Delivery Partner program to understand their logistics system. However, I did not proceed further with the program and have never worked as a delivery partner.

For the past 3–4 months, I have been receiving 6–8 calls daily from Swiggy offering promotional messages like “special extra delivery charges.” These calls have been coming from different numbers, making it impossible to block them effectively. The frequency of these calls is highly disruptive, especially during my classes.

Attempts to Resolve the Issue:

I contacted Swiggy’s customer care at +[protected], but they claimed my number was not registered in their system.
I also sent messages via Swiggy’s official WhatsApp support, but received no response.
Despite these efforts, the calls persist, causing me stress and anxiety, as I often mistake them for emergency calls from family or friends.

Relief Requested:

Immediate removal of my contact number from all Swiggy databases and call lists.
Assurance that I will not receive any further calls or messages from Swiggy.
Investigation into this issue to prevent similar harassment for other users.
I request the Consumer Forum to take strict action against Swiggy for violating my privacy rights and causing mental distress through excessive and unsolicited communication.

Respected Sir/Ma'am,

I am writing to bring to your attention an issue with my recent order placed through the Swiggy app. I had ordered items from Mamledar Misal Hotel, and the total amount spent was ₹464.

Unfortunately, the delivery partner assigned to my order canceled it without informing me. To my surprise, Swiggy charged the entire order amount as cancellation charges, which I find both unfair and unacceptable.

I did not receive any calls or communication regarding this cancellation. This is the second time I have experienced such an issue with Swiggy, which raises concerns about whether this could be a deliberate strategy to defraud customers.
I have not received food.
I have attached the call history and order details for your reference. Kindly look into this matter and assist me in getting a refund for the amount charged.

Looking forward to your prompt response.

Best regards,
Shweta Vajale
[protected]

Today, I ordered from Swiggy Instamart, ordering ITC Seekh and Carnivorous seekh kababs. However, I received ITC prawns instead of the Carnivorous seekh. When I contacted customer care, I was told I would receive a resolution in the next six hours. Six hours? For a quick delivery app, if I have to wait that long, I wouldn't have even placed the order. I had a party tonight, so I ended up ordering the same item from another delivery app. Swiggy Instamart's customer support refused to provide any immediate resolution or replacement. Instead, they are making me wait for six hours to receive an email from their team. The customer support representative called me to explain that he couldn't do anything at that moment, and I would need to wait for a resolution within 6 hours from another team.

Be ready to wait for 6 hours while ordering from quick delivery Apps

Hi Swiggy Customer Support,

I’m really frustrated and disappointed with the ongoing issue I’ve been trying to resolve. Here’s what’s been happening:
-On 01-Dec-2024, I received a Rs. 786 coupon for Order #[protected].
-The coupon was auto-applied to Order #[protected] for only Rs. 188, leaving me with a balance of Rs. 598, which I’m unable to use or get refunded.

I’ve been reaching out to customer support via email for the past two weeks, but all I get are the same responses, with no resolution. Despite spending hours explaining the situation to different reps, I’m still being told that the Rs. 598 is non-refundable—something I just can’t accept.

As a loyal Swiggy One subscriber, this experience has been incredibly disappointing. I really hope someone from the leadership team can step in to resolve this with a full refund and an apology within 24 hours.
If this isn’t sorted soon, I’ll have no choice but to escalate further.

I ordered multiple products through Swiggy Instamart in Chennai, and most of them were expired except for one. When I noticed the expiry, I contacted Swiggy's customer support twice: once with Satyam and later with Tanu.

Satyam: Initially, he claimed the evidence (photos and videos clearly showing expiry dates) was unclear and requested additional proof. Despite providing clear evidence, he later contradicted himself by saying the products were not expired. His unprofessional and rude behavior caused significant frustration, wasting my time and energy.

Tanu: On chatting with her later, the issue remained unresolved. Her responses were dismissive, and I was left without a proper solution.

The handling of this matter by both representatives was unacceptable. The refusal to acknowledge clear evidence, combined with their contradictory statements and rude behavior, caused me mental distress and humiliation.

I demand compensation for the expired products, the time wasted, and the emotional distress caused. I request the Consumer Forum to take strict action against Swiggy for delivering expired items and for their poor handling of customer grievances.

This order I didn't get recieved but you are telling that is delivered
This is fraud to me
I will apply a file in consumer court for regarding this

urgent contect no [protected]

I am writing to express my disappointment with the service I received during my recent order placed on [08/12/2024] at 12:07 AM (Order ID: [[protected]]). Despite waiting for more than an hour and a half, my order has still not been delivered as of 1:57 AM.

Adding to my frustration, I have attempted to contact the assigned delivery rider multiple times, but my calls have gone unanswered. This lack of communication and delayed...

Dear Swiggy Support Team,

I hope this email finds you well. I am writing to follow up on a complaint I raised regarding a fraudulent activity involving a delivery executive. I was informed that I would receive a response within 24 hours. However, more than 24 hours have passed, and I have not received any update on the matter.
I kindly request you to look into this issue at the earliest and provide me with an update on the progress of my complaint. Please let me know if any additional information is required from my side to expedite the resolution.
I am emailing you for the 4th time after thinking about this, please take action on this.
Looking forward to your prompt response.

Best regards,
Keshav Bharti
Complaint Reference Number -
23352688

When I have not been given any information through mail, then I am complaining here, so please reply to my email and make up for the problem I have faced.

I am writing to formally file a complaint against Swiggy (Bundl Technologies Private Limited) for their failure to refund the amount for a canceled order, despite the issue being caused by their delivery partner’s lack of communication and failure to deliver the food.

Details of the Incident:

Order Number: [protected]
Order Date and Time: November 30, 2024, at 10:10 PM
Order Amount Paid: ₹155.00 (paid via bank)
Restaurant: Srinidhi Fast Food
Items Ordered: Veg Biryani x 2
The order was canceled by Swiggy, but the delivery agent neither contacted me nor was reachable when I tried calling. I was not informed of any valid reason for the cancellation, nor did I receive a refund for the amount I had already paid.

Despite my repeated attempts to resolve this with Swiggy’s customer service team, they have refused to refund my money, claiming they are unable to do so. This has caused me financial loss and significant mental distress.

Dear Sir/Madam,

I am writing to lodge a formal complaint against Swiggy for their failure to deliver my food order and their unjust practices regarding cancellation charges.

Details of the Issue:
Order Number: #[protected]
Order Amount: ₹239/-
Delivery Address: A13/11 Sulabh Awas, Transport Nagar, Near Parking No. 7, Sector-O Mansarovar, Transport Nagar, Lucknow
Contact Number: [protected]
I placed the order on 30-November-2024 from The Manish Eating Point through Swiggy. Despite providing my correct and permanent address, the delivery partner went to the wrong location. When I called to guide him to the correct address, he refused to come and deliver the order.

I immediately contacted Swiggy’s customer care to resolve the issue. However, their representatives were unhelpful and repeatedly disconnected the call without providing a solution. Over the course of one hour, I interacted with 7-8 different representatives, but none took responsibility or assisted me.

I requested a refund for the undelivered order, but instead, Swiggy charged me the full cancellation amount of ₹239. This was entirely unjustified as the failure to deliver the order was due to their delivery partner’s mistake, not mine.

My Complaint:
Non-delivery of the product despite correct address and timely guidance.
Unprofessional and dismissive behavior of Swiggy’s customer care team.
Unjust deduction of ₹239 for a service/product that was not provided.
Relief Sought:
I request the Consumer Forum to:

Direct Swiggy to issue a full refund of ₹239 immediately.
Take appropriate action to ensure better customer service and accountability in such cases.
Compensate for the inconvenience and harassment caused.
I have attached all relevant details, including screenshots of the order, chat logs (if available), and proof of communication with Swiggy.

Thank you for your attention to this matter. I trust that you will take swift action to address this issue.

Yours sincerely,
Rekha
(Phone: [protected])
(Address: A13/11 Sulabh Awas, Transport Nagar, Lucknow)

To Whom It May Concern,
I am writing to file a complaint against Swiggy regarding an unresolved issue with my Swiggy Lite membership. I purchased the membership on October 4th, 2024, and was promised certain coupon unlocks with subsequent orders. Despite placing numerous orders since then (detailed below), I have not received the promised coupons.
I have attempted to resolve this issue directly with Swiggy for the past 31 days. I have contacted their customer support team multiple times via email and social media. Initially, they asked me to wait, but now they are ignoring my messages entirely.
Here's a timeline of my efforts to resolve this with Swiggy:
• October 4th, 2024: Purchased Swiggy Lite Membership.
• October 5th - November 28th, 2024: Placed multiple orders (see list below), but did not receive the promised coupons.
• Sat, Oct 26, 5:01 PM: Contacted Swiggy customer support via social media x.com and they raied a complaint and they highlighted the entire issue to the relevant team
Tue, Nov 26, 1:35 PM - I reached out to Swiggy once more since it has been a month and they have not resolved my issue. Whenever I contact them to get an update, there is no response. on multiple occasions. Received initial responses asking me to wait, but subsequent messages have beenI reached out to them via Twitter and email, and I also filed a complaint through Swiggy's grievance redressal system.
My Order Details:
• ORDER #[protected] | October 5th
• ORDER #[protected] | Wednesday, October 23rd, 2024, 06:28 PM
• ORDER #[protected] | Wednesday, October 23rd, 2024, 07:51 PM
• ORDER #[protected] | Thursday, October 24th, 2024, 07:56 PM
• ORDER #[protected] | Sunday, November 17th, 2024, 09:08 AM
• ORDER #[protected] | Tuesday, November 19th, 2024, 06:40 PM
• ORDER #[protected] | Saturday, November 23rd, 2024, 06:13 PM
• ORDER #[protected] | Thursday, November 28th, 2024, 07:06 PM
I believe Swiggy has not fulfilled the terms of its Swiggy Lite membership and has not adequately addressed my concerns. I request your assistance in resolving this matter.

I ordered food through Swiggy ( order ID: #[protected]) and was provided with a wrong order. When complained in the app, they just confirmed the order provided was wrong and did not provide me with any replacement or refund. If I contacted them through mail they are giving a standardized reply and I was not provided with refund. I have spend a lot of time on this issue and was cheated by this platform. So kindly look into this matter...

I ordered a dish from restaurant delivery boy came near by my home and he left and in swiggy app it shows order delivered but he didn't delivered

Contact swiggy customer care for 20-30 times but nonuse they said to mail them
Mailing is also done but not got any response