Submit a Complaint
Claimed

Swiggy Complaints & Reviews

www.swiggy.com
1
Updated: Aug 10, 2026
Complaints 5254
Resolved
663
Unresolved
4591
So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Swiggy

Having problems with Swiggy?

File a complaint and get it resolved by Swiggy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Swiggy

Swiggy reviews & complaints page 13

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
siddharth1991
from Noida, Uttar Pradesh
Nov 22, 2018
Report
Copy

order was leaked and swiggy is not accepting their fault to refund or replace order

Address: New Delhi, Delhi, 110024

I order chiku shake and two ice cream from natural icecreme but the shake is completly leaked from the packet and it waste totaly. U can ask from to swiggy delivery boy vishal contact no. [protected] who deliver the packet. I had told him that i can't accept this order he informed me that just call to customer care they will replace your order or return your money in your account but they are not accpeting it and not responding to me from...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Balaji Aathithan
from Sringeri, Karnataka
Nov 14, 2018
Report
Copy

refund not yet credited

I had ordered dinner on 10th november, 2018 via swiggy and paid through my debit card. Since the restaurant didn't accept my order for a long time (More than half an hour) i cancelled my order. Though i got a message from swiggy stating that the refund has been initiated, the amount has not been credited in my bank account.
Please let me know about the status of my refund, as it has been 4 days already from the date of order....
Helpful
7 other people found this review helpful
7 found this helpful
4 Comments
Report
Copy
N
Niladri Kundu
from Kolkata, West Bengal
Nov 10, 2018
Report
Copy

complete spillage of food not initiating full refund

I ordered my food through Swiggy. Ordered item was a coffee pitcher. In the image they were showing a full big jug and when they delivered they gave in 4 paper cups in a paper bag which completely spilled out from the paper cups and the entire order was affected and spoiled. Worst service. Worst packaging. Even the Swiggy delivery executive confirmed the spillage. I complained along with the condition of the order. I have got pictures and...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Y
Yugesh P S
from Chennai, Tamil Nadu
Nov 9, 2018
Report
Copy

customer support!!!

Address: 600083

I ordered food through swiggy app.. I placed an order at 10.19pm by paying through netbanking.. My order was supposed to be delivered by 11.00pm.. But at 11.10pm food was being prepared and not even delivery executive had been assigned.. So i cancelled the order..

When i tried to contact customer care executives, no one helped me to get my refund.. They kept saying it will take 5 days.. Just clarify whose mistake is this......
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramaiah Gowda
from Hunsur, Karnataka
Nov 4, 2018
Report
Copy

refund not received

Address: 560050

I have ordered via phone pay. Amount got deducted from my phone pay wallet, my transaction i'd is p1811042051346132238115. Order didn't confirmed and not got delivery.
And amount also not refunded, i tried to cl customer care but really they having wrost customer service am calling with my registered mobile number only but they will deny the call saying it's not registered
Number or its not correct, so there is no other option...
Helpful
10 other people found this review helpful
10 found this helpful
4 Comments
Report
Copy
S
Shambhvi Verma
from Delhi, Delhi
Sep 19, 2018
Report
Copy

delivery boy misbehaving

Address: New Delhi, Delhi, 110049

I ordered food from Swiggy today.. And first the delivery boy couldn't get my address, then he said the gate to my apartment isn't open(it's always open), then he misbehaved with my security guard and shouted at me for asking him to deliver food at second floor... Never expected such unprofessional behavior from Swiggy... Moreover I tried calling Swiggy customer care, No response obviously....
Helpful
6 other people found this review helpful
6 found this helpful
1 Comment
Report
Copy
A
akanksha Bajpayee
from Lucknow, Uttar Pradesh
Sep 15, 2018
Report
Copy

cod not available after cancellation of the order

Address: Lucknow, Uttar Pradesh, 226010
Website: Swiggy

I cancelled my order once on 10th september 2018 and cod as a payment option was made unavailable for me. When i sent them a mail asking them the reason for disabling the option they told me that the option can only be unlocked after 5 to 6 successful online transaction. This is completely arbitrary and violates section 2 nnn (B) of consumer protection act, 1986....
Helpful
318 other people found this review helpful
318 found this helpful
6 Comments
Report
Copy
K
karora29
from Mumbai, Maharashtra
Sep 9, 2018
Report
Copy

placed my order without even knowing if the restaurant is open or closed

Address: Mumbai City, Maharashtra, 400615
Website: www.swiggy.com

My order number #[protected] placed my order without even knowing if the resturant is open or closed. The delivery boy is calling me after 1:30 hour that the resturant is closed or he is not able to find the resturant and i am getting messages from swiggy that your order has been dispatched. But i did not get my order also.

These kind of things were never expected from swiggy. I would never ever use swiggy again for ordering...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Thakur Rahul Kanwar Singh
Aug 23, 2018
Report
Copy

wrong items delivered

Address: 122001

I ordered a certain food item from swiggy (Order #[protected]) however what i received was totally different. On contacting them they said that they can only take feedback and could not do anything further.
On requesting to talk to a manager i was hunged up on saying someone will call back in 20 mins but that did not happen either. This is not the first time that they have done this....
Helpful
7 other people found this review helpful
7 found this helpful
5 Comments
Report
Copy
T
TheSwati Gautam
from Delhi, Delhi
Jun 29, 2018
Mar 1, 2024
This thread was updated on Mar 1, 2024
Report
Copy

blocked my account

Address: 110068

After reaching home at 1 am i was placing an order on swiggy. I got an error while placing order. So i chat with swiggy cuz they dnt hv any other option, they said log out and log in. I tried to do da same it said my acc is blocked. I was frustrated as there was no other option to reach them. I contacted my frnd to lemme access her acc and call them. I did the same. I talked to agent he said my acc is blocked and there is no other option...
Helpful
171 other people found this review helpful
171 found this helpful
40 Comments
Report
Copy
R
Ramit Bhattacharya
from Bengaluru, Karnataka
May 15, 2018
Report
Copy

order delivery and customer service

Address: 560037
Website: www.swiggy.com

An order was placed on swiggy, order number #[protected]. I ordered for 3 items. I waited for about 1hour and 30 minutes for the order to arrive. Then as i was very hungry and tired, i made a call to swiggy customer care and was told that my food will be delivered within 7minutes. Again the long wait started. Called them after 20mins and was informed that the delivery person was not allot for the order. But there were someone assigned for...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhanwi
from Pune, Maharashtra
May 13, 2018
Report
Copy

pathetic service

Address: 400064

There is always a problem with swiggy delivery. I ordered an hour and 10 mins ago and it still is cooking. Also the customer care person was so relaxed about it even though it far beyond given time. It’s night and i was hungry and sleepy. Now i’m stuck waiting for the food. The customer are people are just looking to end the chat, one moment you are not there and they end. Usually. Not this time. This time hey were plain unapologetic....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Meghaa Singh
from Mumbai, Maharashtra
Mar 24, 2018
Report
Copy

swiggy customer care support

This is in reference with order number [protected].
I was chating with customer care executive if i can add any extra item in my order. She instead of confirming it ordered it and i tried to cancel it but she did not did. Than i asked if i can make payment online as i already did for my remaining order she told not possible and also told me that if i cancel my order i have to pay for rest five order online as my cash on delivery will...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ana101
from Bengaluru, Karnataka
Mar 19, 2018
Report
Copy

no response for an issue of changing my phone number

Address: Bangalore, Karnataka, 560037

I tried to change my old phone number to a new number as the previous one is no longer valid. I tried through the app but everytime I entered the OTP, it said - "the OTP has expired." When I tried on their website it said the same thing. Later when I tried again, it said- "Maximum tries for mobile number change exceeded. Please contact customer care." So I called the customer care. But it was of no use as in Swiggy, our call is attended only...
Helpful
30 other people found this review helpful
30 found this helpful
Write a comment
Report
Copy
S
samit007
from Noida, Uttar Pradesh
Jan 16, 2018
Report
Copy

account suspended for no reason

My account has been suspended by swiggy as they feel i have violated their refund policy
Moreover i have 608₹ in my swiggy money and i am unable to use.
Also i am unable to contact customer service and when i speak to them on chat they simply deny servicing me. Executive name is gautam

I am really nit happy with the rude behaviour of a known company and i am penalised for nothing and i have lost 608₹.
I...
Helpful
15 other people found this review helpful
15 found this helpful
2 Comments
Report
Copy
L
lins82
from Bengaluru, Karnataka
Dec 20, 2017
Report
Copy

didn't receive refund of a failed transaction

Address: Bangalore, Karnataka
Website: www.swiggy.com

On dec 3rd i have tried to order food online at swiggy but the transaction was not successful but money rs.504 got deducted from my account.

On dec 4th swiggy support acknowledge the failed transaction and they agreed money will be credit to my card with in 5 to 7 days.

On dec 15th i have contacted swiggy support because i haven't received the refund. Swiggy support asked me to contact the bank. I have contacted...
Helpful
Found this helpful?
5 Comments
Report
Copy
C
Cherukuri Sai Kiran
from Hyderabad, Telangana
Nov 7, 2017
Report
Copy

product and the customer service

Address: Hyderabad, Andhra Pradesh, 500018
Website: Swiggy

After i providing the special instructions why dnt i get the required product i needed.
And in previous order when i called to the customer service the person cut the call before giving the resolution.
What is the problem with the swiggy.
Even it is swiggy application problem why am i not able place the order by cod.
I want a resolution for this....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akash2407
from Jaipur, Rajasthan
Oct 21, 2017
Report
Copy

cancellation charges

Address: Gurgaon, Haryana, 110055
Website: www.swiggy.com

I ordered food from swiggy and after like 15-20 minutes i receive a callback from the restaurant that the item which i ordered is not available and i need to cancel the order. So i went ahead, contacted swiggy and canceled the order. A day later, i ordered the same item from the same restaurant and the exactly the same thing happened but this time i shared my feedback with swiggy that the restaurant must mark the item as "out of stock" if...
Helpful
34 other people found this review helpful
34 found this helpful
3 Comments
Report
Copy
A
Anirudh Suresh
from Bangalore, Karnataka
Jul 9, 2016
May 30, 2024
This thread was updated on May 30, 2024
Resolved
Report
Copy
Resolved

Total fraud and scam by swiggy authorities

Address: 560070
Website: www.swiggy.com

I ordered on july 4th at 10 pm for food. Details are order no: #[protected] and restaurant: nandhini deluxe... I also went to talk with the customer care around 10.30 as no executive for pick up was assigned and i was told to wait till 11.00 pm... And then i received a mail at 12 pm saying that the order is cancelled..

And the best part was that they then send me a mail the next day saying that the order was cancelled as the...
Helpful
7 other people found this review helpful
7 found this helpful
2 Comments
Report
Copy
S
Sneha_PA
from Pune, Maharashtra
Jun 4, 2025
Report
Copy

Address: pune

Have ordered pav bhaji, but the quality is bad and a bad smell is coming, and pav bhaji tests are bad. I eat this food and it starting loose motions. This is highly disappointing and raises serious concerns about food safety and hygiene. I have attached snapshots for your reference.
I heartly Request you don't deliver this kind of food to customers. kindly take review of customers and Please refund my amount.

Order Id:- #[protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Related businesses

    Horlicks India
    2.4
    (83)
    Maiyas
    1
    (20)
    Sri Krishna Sweets
    1.7
    (37)