Swiggy Complaints & Reviews

I had Ordered for two items from swiggy and had done payment via UPI, on arrival of the food it was observed that only one items was received.

Date of Incident - 12 Jan 2024
Client number - Swiggy help line number.

Description - (Recorded conversation available). Not able to upload

I ordered pizza and few other food items through Swiggy (Dominoes). As mentioned on the app, it was supposed to be delivered in 25 mins. After waiting for 30 mins, I decided to check my order status and it was still "getting prepared". Upon calling swiggy helpline, they clearly stated that they have no concern with my food delivery order.

According to them, I shall talk with the supplier (Dominoes) for my order detail. As, I have used SWIGGY for placing my food order, I requested them to look into it, but they clearly denied.

I asked them where this is mentioned somewhere or why I am not told this before ordering OR if they've mentioned and I have missed, to which they said we haven't mentioned anywhere but it's a rule.

(though I tried talking to Dominoes and they clearly said time lagega bahot orders hai plus they couldn't figure out my order too. They were unprofessional as well). I have filed another complaint for that issue.

It was late night, and my daughter was unwell. We thought of ordering so that I can take care of her and SWIGGY kept us hungry due to misinformation and later denied taking responsibility.

I could have directly ordered from DOMINOES in that case, why to use SWIGGY when they merely act as payment app when it comes to ordering food and delivering it to customers. I haven't received the refund till now. I request to pay my refund along with 11k compensation for misinformation, misguidance that led to physical and mental health issue. (It caused acidity and headache as we kept waiting for food and I couldn't eat on time, and it was disturbing to follow up on my order which they clearly said is not their responsibility.

I am booked a orde from swiggy thenI was cancel my order because mind was changed.
Order hase been allready cancel but amount not refunded. I am trying to contact swiggy customer support they are seying I am already refunded your amount in to you bank account.
But I am already checked my account there are not received any payment from swiggy.you can check the my bank statement in attachment.
My order I'd -ORDER #[protected]
Order amount- INR279
Customer name - Anand Chaurasia
Order date and time - 12/01/2024. 2:36am.
Please help me.

I ordered from subway - 2 veggie delight sandwiches, 2 veg cheese toasties, and one coke.

1. The coke was missing from the order
2. The customizations I requested for sandwiches was not serviced. I did not want onions in one and tomatoes in another but both sandwiches and onions and tomatoes, both
3. The cheese toastie was stuck to the surface and was completely bad. Both the toasties were part of the same box. The heat from above damaged the lower toastie as well

I raised a complaint immediately with all the images to swiggy support and swiggy food issues email IDs. In 12 hours, they gave me a refund of Rs.30. Even the missing coke was priced higher. After this I have been following up with them over email, chat but haven't received any response. They closed my ticket and have not opened it again. Its been more than 80 hours and I have not received a redressal

I have ordered 3 litre coocking oil pouches (Safola Total) along with 1kg Atta and few chips packets. When order was delivered one item ( 1 litre coocking oil was missing). I told it to the delivery boy but he suggested to raise complaint. It was second instance when items were missing from my ordered.

I have placed an order transaction failed but money was deducted my account i got an message money was refunded in 2 hours but it was not refunded and now it was not showing in the history i have reference number[protected] for the following order number [protected]

If you have a complaint about Swiggy, the Indian online food ordering and delivery platform, you can follow these steps:

Contact Swiggy customer care:838, 8021, 728 You can contact Swiggy customer care through the Swiggy app or website. You can find the "Contact Us" option on the app or website and submit your complaint through the given form. You can also use the chat or call option available on the app or website to get in touch with their customer care executive.
Send an email: You can also send an email to Swiggy's customer care team at [protected]@swiggy.in. Make sure to provide your order number and all relevant details regarding your complaint.
Use social media: You can also tweet your complaint to Swiggy's official Twitter handle, @swiggy_in. They are known to be responsive on social media platforms and will likely address your issue.
File a complaint with the Consumer Forum: If your complaint is not resolved by Swiggy, you can file a complaint with the Consumer Forum in your area. Make sure to keep all relevant documents, such as order details, emails, and chat transcripts, to support your case.
It's always best to try to resolve your issue directly with the company first before taking any further action.

Hi Team,

Kindly check my concern and take appropriate action on it. I ordered some food by krishna Dhaba and they accepted the order at 2:37 and they are still showing preparing the food at 3:15, i was in the conversation with the executiveh and i told them so many time that please deliver my order on time and he was telling me please wait for sometime, he texted me on help chat at 3:45 that restaurant is closed so we cannot deliver the order after took my more than an hour, , please take the action on swiggy because it happened many times with me.

I have ordered an item from Sweet Aloo restaurant (Order id: [protected]) at 12.25 pm 1 Jan. After about 25 min I observed a delivery executive has been assigned and the tracking showed the executive reached the restaurant by 1pm. Later the tracking status showed the executive moving away from the restaurant and I didnt see any progress towards my delivery for a while. When I initiated a text conversation in the help section, they conveyed the executive had picked up the order while I see the executive is still far away from my restaurant. At 1.45pm I received a call from swiggy saying that due to some technical issue the order was not placed and they have initiated refund. When I asked them why was I informed the order was picked up, they said executive had entered it by mistake. Per my understanding they might have reassigned the executive to another delivery as my order may take some time. They might have planned to assign another executive by the time my order is ready but they didnt find and since the order is going beyond time they should have cancelled it by claiming the order is not placed. When I asked the swiggy executive to connect me to his higher official to complain she redirected my call to another channel where I just listened to 15 min of background music and then the call disconnected automatically which is very annoying. Out of this entire process I could see their negligence and over smart behavior. For this incident I would like to seek a compensation from swiggy for wasting my time and efforts. I had added screenshots of my conversation for your reference.

I ordered 7 items but two items missed to deliver. i compliant in swiggy but they refund amount halfly. i could not accepted totall amount Rs.735/- so i raised a compliant. ia attached photos and conversation. Pls free to contact No.[protected] & [protected]

I had order rs 390 in swiggy app but in last step they change the amount rs 710 and deduted amount in my account i am going to raise case in consumer court about this issue

On 15th December, my swiggy account was hacked and someone used my lazypay linked account for INR 7, 676.00.
I have written multiple emails to Swiggy and Lazypay but no response and no resolution has been given. Currently, both my swiggy and lazypay accounts are blocked.

I joined the swiggy delivery boy job I had done all the payment for the bag and tshirt but I can't get the my new I'd and the bag and tshirt o[censored]nder process status is showing

Order incomplete, one item was missing in my food delivery

This order was placed on swiggy on 20.12.2023. the food was pathetic like anything. Pizza box was opened. Burger was in shabby condition. Repeatedly this thing is happening again and again on swiggy. If we ask for help, the customer care executive say forward this issue via email to concerned department. When we do the same they only have one answer rate the restaurant. Then what is the role of swiggy. This time I want my money back.

Hello,
Received 8 250ml Bottles which were already expired condition, instead of actually ordered 1 Litre 3 Bottles.
Many times open Swiggy Chat, Ms.Ridhi was providing the refund but all of a sudden senior executive refused to refund and ask me to drop an email. From email there is also no satisfsctory response. Now I need complaint to FSSAI that company serving expired items.

On 17.12.23 I ordered food through Swiggy, the delivery executive was an hour late and the food we received was so bad and stale. it was uncooked, and there was such a weird smell to it, we ended up throwing the food.
When spoke with customer care, they said they could not issue refund. When the quality of the food delivered was the worst and we couldnt even have it, why are we not eligible for refund? Also I have been on Swiggy since many years now and because of their pathetic customer care response, I have to take this step. This the 2nd time facing worst customer care issues from them without proper resolution even after emailing them

I gave order from Swiggy two plate Egg Biryani with Chicken Chaap Salad ( 2 plate). My order id -[protected] from Kolkata Haji Biryani House. The amount was 466/-. When I received the food i come to saw there was a HAIR inside the food. The food was for our guest. It really hamper our respect. Even we found egg shell on the Egg.

It is a matter of Hygiene and health issues.

Have ordered buy 1 get 1 pizza from 'oven story pizza -standout toppings ' via SWIGGY.Order I'd is :[protected] for RS.603 Rs.
When ordering, the information was the food would be delivered at 8.37 pm.
It reached at 9.00 PM before delivering the product only delivery boy sent a order delivered message .
When I opened a box I saw only 1 item and second item is missing (but 1 get 1) and box is so cold .
When I called customer care they said 'sorry for the inconvenience we will give 115 rs coupon' i denied and customer executive not solved and asked them to transfer the call to his supervisor, in the mean time I got a dout on the order delivered hence I opened a pizza box and checked and found that 1 slice is missing I was waited for 30 mins to get connected to supervisor since call not connected and not recived any update from customer care executive .I disconnected and called again and one representative picked the call and I have given all info and sent all photos still he said he can give only 115 discount coupon .
I am very disappointed with the service I lost money and lost item .
Kindly need help on the same ..

I recently went to local cafe connaught place Delhi. Upon the payment they refused to accept the payment from swiggy dine out and mentioned that they have to pay some commission to swiggy if they accept the payment from this mode.

However I being as a customer is allowed to make payment from whichever source I want. If I would have make payment from swiggy dine out I could have saved 10, 000. Even I raised this to swiggy but...