Swiggy Complaints & Reviews

My order should have had 2 mcallo tikki burger, two fries, two Fanta and one pizza puff. Instead I got, 3 mcallo tikki burger and one cold coffee.
Additionally, the bill was also wrong.
In conclusion, I received the wrong order.
The swiggy customer service has issued 2 coupons to me which are worth 55₹, when 5 items were missing from my order.
Order ID - [protected]

Date - 27 August 2024
Order ID - [protected]
Desired Resolution - Refund!!!

My order was denied a refund because of a technical gliche. When I opened my web app which i regularly do i only select the recent pop up location which is in Jakkasandra Koramangala Bangalore, whereas because i wanted to check the help it automatically opened the app and the location was different (Taverekere Koramangala). The chat executive straight away denied a refund. Most importantly when I called the customer support he directly blames me that i have done the mistake and that they will not refund. I have the call recording and I am willing to take this forward in any capacity because this is a repeat problem and the amount that was paid is not a joke for me. The call recording attachment is not supported to be uploaded, happy to share over email.

I give Swiggy support team maximum of 1 week time to resolve before further escalation through other channels.

Dear Swiggy Customer Support Team,

I am writing to express my concern regarding the cancellation charges applied to my recent order from Absolute Barbecues (Order #[protected]). I placed an order with a bill total of ₹1411.00, but due to unforeseen circumstances, I had to cancel the order shortly after placing it. I contacted customer support within one minute of placing the order, yet I was charged the full cancellation...

I got uncooked food from burger king and i have images with support They also verified that the issue is genuine,
i have been sent too many emails, but they are not responding as what i wanted

date :- 22-Aug-2024
i have attached the proofs as well.

I have been tired of sending too many emails to them; they are like foolish people . they are not solving any problem; they promised me to they will refund my amount but its been 3 days since they completed it, but till now they haven't.
I have proof.

I have tried to contact to support but they are all are not resolving any problem

Here is the details :-
date:- 19-AUG-2024
order number...

I have ordered so many orders on Swiggy and I was happy with each order.

But this time Order ID :- [protected] is truly horrible. Explanation to this:-
1. Paneer Tikka :- only two small pieces of Paneer tikka with poor quality inside the box.
2. Mushroom Tikka:- only small 5 mushroom pieces which were uncooked. Tasteless. Poor quality with only capsicum inside the box.
3. Pizza :- Pizza base was stale and very hard with smell coming from base. Poor quality.

Too much chilli inside the dishes. No member of my family can eat these dishes. Too much chilli so that tears comes from each member during eating. Me and my father have to go to washrooms for loose motions after eating such poor quality food.

****MOST IMPORTANT :- THIS RESTAURANT IS NOT IN TRIKUTA NAGAR. IT IS IN MIRAN SAHIB. WHY IT IS SHOWING LOCATION AS TRIKUTA NAGAR ON YOUR SWIGGY PAGES.

IT IS JUST A SCAM. KINDLY TAKE STRICT ACTION AGAINST THEM OR REMOVE THEM FROM YOUR SWIGGY SO THAT THIS RESTAURANT/SHOP WILL NOT MAKE FRAUD WITH SWIGGY CUSTOMERS OTHERWISE I WILL HAVE TO GO TO CONSUMER COURT TO GET STRICT ACTION AGAINST SUCH FRAUDULENT SHOP AND SWIGGY ALSO FOR NOT VERIFICATION OF LOCATION OF SUCH FRAUDLERS.

Kindly see images, location of this shop is showing Trikuta Nagar on your Swiggy page. Kindly verify it!!!

I ordered a Rasmalai Cake from Swiggy on August 17, 2024, which was prepared by Ready Bakers Den. I opted for cash on delivery and paid ₹272. Upon receiving the cake, I found it completely damaged, with the name on the cake erased and the overall appearance ruined.

I immediately tried to contact the bakery, but they did not respond to my calls. I then reached out to Swiggy through their app to lodge a complaint, but no action was taken. I also attempted to escalate the issue by tweeting to Swiggy’s official support handle, but I still have not received any resolution or even a response.

Due to the lack of response from Swiggy, I have been forced to file this complaint. I request a full refund of ₹272 and for Swiggy to take appropriate action against the bakery for their negligence. This situation has caused me inconvenience, and I believe it is my right as a consumer to receive proper service and a resolution.

Please allow me to state the facts of the events that transpired on the 07 August 2024.

I placed an order via Swiggy to the tune of Rupees 182, the payment thereof was made via Simpl. Prior to delivery, I received a call from Swiggy's representative stating that a refund has been initiated; hence, at the time of delivery, I paid the delivery agent Rupees 182 again via UPI to the number he had requested.

Shortly thereafter, I received a call from the delivery agent claiming that there was some issue with the refund, and he had initially asked us to transfer Rupees 818 as his current account minimum balance should be Rupees 1, 000 in order from him to transfer funds. Upon receipt of Rupees 818, he corrects himself stating that his minimum account balance should be Rupees 2, 000 and further asked us to transfer Rupees 1, 000. We disconnected the call believing that this agent was cheating us.

Immediately we raised a complaint via Swiggy's help center and also wrote to them at [protected]@swiggy.in (till date we haven't received a reply to our e-mail nor any resolution).

The first customer representative helped us get in touch with the delivery agent via a conference call, wherein the delivery agent claimed as above, thinking this was legit and their calls are usually recorded for quality purposes, we transferred Rupees 1, 000. The agent claimed to transfer the funds in the next 1-2 hours.

Given that he failed to transfer these funds on the 7th of August, we chased the Swiggy team again on the 8th August, the 2nd customer representative helped us get in touch with the delivery agent again where he claimed to transfer the funds by 4 p.m. on the said date. Again, our trust on Swiggy was compromised.

Unfortunately, it has been more than 12 days now and my only request to Swiggy is to please refund my Rupees 2, 000 which was illegal solicited.

Separately, I request the dedicated team to please spread awareness of such instances to educate the larger group and to avoid being cheated.

Regards,
Afshan

ORDER# [protected]:

Order Lindt Napolitans Assorted from swiggy insta mart in Koramangala, Bangalore. The received item showed an MRP of 1600 rupees, whereas Swiggy charged it as 1850 rupees. It is 250 rupees above MRP swiggy is selling this item which is against the consumer laws in this country. While raising complaint there is no response or incorrect response from customer care. An agent named nazia was rude and did not do the diligence in support my grievance through call.

I recently ordered veg biryani from restaurant called Biryani Blues. I called the restaurant and they informed me that food is already prepared and packed within 15 minutes. I called the Swiggy executive regarding the issue and requested them to assign delivery person so that I can get my food. But they denied by saying that order is still on time and I will get food. I was in a sense of doubt that I would get cold food. That's why I called them but they ensured in case your food is cold, please call us again and we will compensate you for that or we will refund you with your money. But later on post delivery when I called them or tried to contact them, they refused. I had no other option then I put an email regarding the complaint. I also contacted the Twitter support team but there also I got the same response that we can't help you in this issue. This is a kind of fraudulent that Swiggy is doing with each and every customer. I want complete refund for my inconvenience and an additional compensation for wasting my time and efforts and trying to fool a customer.

We have ordered food from Swiggy on 7 August 2024 wide order No. [protected] (4 items) Gunsan Dhaba & Cafe Pratap Nagar, Jaipur for Rs. 394.00 after discount.

Initially we ordered 10 chapati with Panner Tikka Masala for Rs. 165.00 and Chole Paneer for Rs. 99.00.

We added 1 more chapati (11 Nos.) but the price of Panner Tikka Masala increased to Rs. 167.00 and Chole Paneer for Rs. 100.00. (Two rupees increased in Panner Tikka Masala and One rupee in Chole Paneer.

We further added 1 more chapati (12 Nos.) but the price of Panner Tikka Masala increased to Rs. 169.00 and Chole Paneer for Rs. 101.00. (Two rupees again increased in Panner Tikka Masala and One rupee in Chole Paneer.

I have ordered food in Swiggy on 30th July 2024. Order was from Burger King with Chicken Burger and Chicken Nuggets which costs Rs. 368 but i received others order with Rs. 159 only.

I felt very bad on this and my kids also felt very bad on me that I did not arranged the food to them that what they want. If swiggy is not delivering the food than they are responsible for other alternative but they are not doing anything just they raised request that is "Your request number is 22377912" and don't what happened with this request.

From that time I spoke with support team and sent around 20 emails with all the proofs to [protected]@swiggy.in but no one is responding. I got 2 calls from support team and they said it will resolve in 3-4 hours but nothing is happing

I chat with support team and after telling the issue that order not delivered than they want me to send email to [protected]@swiggy.in and are closing the chat

Please find the attached proofs with this complaint and please give justice to me.

Order #[protected]

Firstly the restaurant had only 6 numbers Spanish rolls.in stock
...but swiggy website allowed to order 8

And then swiggy tellinh=g that you can't refund for 2 numbers which was not sent by restaurant due to no stock. This is clear case of fraud and definitely makes sense to approach consumer court.

Secondly swiggy agent clearly mentioned that due to late delivery more than double time taken for delivery will issue 152 coupon
...snap is attached for same. But later dint give coupon and closed chat. This is second fraud... customer care does not respond to support emails.

I raised complaint through Swiggy app and also sent email to [protected]@swiggy.in on the same day of delivery for resolution but till now I haven't got solution or even reply that my complaint is heard or listened.
I even shared photos and videos for the proof but till now no resolution or reply.
Kindly help me and provide resolution asap
"Order #[protected] Dated 29 July, 2024 3qty 500ml each full cream milk blasted
Dear swiggy
All three packets of milk blasted and can't be used for drinking purpose
Now I have to purchase milk again for drinking
Kindly provide me resolution for all the 3qty 500 ml each full cream milk asap
Photo/videos attached
Warm Regards
Krishna
+91-[protected]"

Despite the fact that the order was prepaid, the delivery executive demanded and took an additional ₹490 from my friend upon delivery.

Here are the details of the incident:

Additional Amount Taken: ₹490

The number of the delivery guy: (Order ID: [protected]) from Swiggy Instamart. 🛒

The delivery partner number [protected]

The delivery executive tricked my friend, who was unaware of the payment status, into believing that she needed to pay this additional amount. This deceitful behavior not only caused financial loss but also significant inconvenience and distress.
I requested Swiggy on email, several times to take an immediate investigation into this matter and a prompt resolution, including:

A full refund of the ₹490 taken by the delivery executive.
Appropriate action against the delivery executive involved to prevent such incidents in the future.
Assurance that such issues will not recur.
I have been a loyal customer of Swiggy
Bill No: 240619IM00371371

Deliver To:

2304, 4th Floor, DLF City IV, Sector 28, Gurugram, Haryana 122022, India

Order Items
1 x Real Coconut water ₹85.00
1 x Real Fruit Juice, Alphonso Mango ₹90.00
1 x Real Masala Pomegranate Juice ₹70.00

Order Summary
Item Bill ₹245.00
Handling Fee ₹5.00
Delivery partner fee ₹16.00
Discount - ₹16.00
Grand Total ₹250.00

Since the delivery guy tricked her, she paid the amount of ₹490 in cash to him and there is no screenshot or photo taken available for the same.

It’s for the third time they’re doing this on a big order
Last time I had ordered a coffee machine and I just wanted a replacement because it didn’t have any filter. Just a replacement but they denied.

Still yesterday again I thought I’ll give them a try, I ordered some snacks and a ice cream, the ice cream was clearly melting but they didn’t seem to respond

I am so mentally exhausted, why every time they have to do this?
Ice cream costed me 400 rs, it was leaking from the seal, tell me how safe is that for consumption?

Swiggy just have no sense of responsibility and they keep stressing the customer

My order id for ice cream is; [protected]

Order no. #[protected] was for 100 samosa & sweets for a family function while booking order expected delivery was 30-35 minutes after placing order it showed 90 minutes as it was a big order so I cancelled in flat 3 minutes as 90 minutes would have made my guests wait..

Swiggy is not reversing 4000 rs cancellation fee despite their mistake of delivery time went up from 30 min to 90 minutes

No response from chat / mail / facebook..

I have Unistallled swiggyy & deleted my account still this company is ok to loose a 15-20k monthly revenue customer & charge 100% cancellation charge for 3 minutes & that ti for their mistake

We had ordered food from Udupi atithya
Order number: [protected]
The delivery agent called asking for the otp and I gave thinking he’s delivering it the security guy.. but after the agent didn’t receive the call or deliver the food. When lodged a complaint about the same at Swiggysupport they closed this saying food has been delivered
Really poor customer service

I ordered 2 cakes from Swiggy app on 26 Jun 2024 via order # [protected] & [protected] for Rs. 918 and Rs. 789 Respectively (Screenshots for the orders are attached). These were official orders. When i downloaded the invoice, the invoices had price mismatch. for Order no, [protected](Actual amount: Rs. 789, Invoice amount: Rs. 820). For Order no. [protected], the invoice received is for Rs. 5 only.

I have been...

Order id- [protected]
I had ordered a total of 5 items from Swiggy instamart from which upon receiving I find out that one item is missing - Bread worth 65/-
The order came in an open bag with no tape or bill attached to it. As the order was prepaid the delivery quickly handed the order and left. Upon raising the he customer care denied my claim to a refund . The amount is small but I feel cheated and exploited . This incident illustrates the power dynamics between big corporate and a vulnerable consumer and that is why I want to challenge it.