Swiggy Complaints & Reviews

I got uncooked food from burger king and i have images with support They also verified that the issue is genuine,
i have been sent too many emails, but they are not responding as what i wanted

date :- 22-Aug-2024
i have attached the proofs as well....

I have been tired of sending too many emails to them; they are like foolish people . they are not solving any problem; they promised me to they will refund my amount but its been 3 days since they completed it, but till now they haven't.
I have proof.

I have tried to contact to support but they are all are not resolving any problem

Here is the details :-
date:- 19-AUG-2024
order number...

I have ordered so many orders on Swiggy and I was happy with each order.

But this time Order ID :- [protected] is truly horrible. Explanation to this:-
1. Paneer Tikka :- only two small pieces of Paneer tikka with poor quality inside the box.
2. Mushroom Tikka:- only small 5 mushroom pieces which were uncooked. Tasteless. Poor quality with only capsicum inside the box.
3. Pizza :- Pizza base was stale...

I ordered a Rasmalai Cake from Swiggy on August 17, 2024, which was prepared by Ready Bakers Den. I opted for cash on delivery and paid ₹272. Upon receiving the cake, I found it completely damaged, with the name on the cake erased and the overall appearance ruined.

I immediately tried to contact the bakery, but they did not respond to my calls. I then reached out to Swiggy through their app to lodge a complaint, but no...

Please allow me to state the facts of the events that transpired on the 07 August 2024.

I placed an order via Swiggy to the tune of Rupees 182, the payment thereof was made via Simpl. Prior to delivery, I received a call from Swiggy's representative stating that a refund has been initiated; hence, at the time of delivery, I paid the delivery agent Rupees 182 again via UPI to the number he had requested.

Shortly...

ORDER# [protected]:

Order Lindt Napolitans Assorted from swiggy insta mart in Koramangala, Bangalore. The received item showed an MRP of 1600 rupees, whereas Swiggy charged it as 1850 rupees. It is 250 rupees above MRP swiggy is selling this item which is against the consumer laws in this country. While raising complaint there is no response or incorrect response from customer care. An agent named nazia was rude and did...

I recently ordered veg biryani from restaurant called Biryani Blues. I called the restaurant and they informed me that food is already prepared and packed within 15 minutes. I called the Swiggy executive regarding the issue and requested them to assign delivery person so that I can get my food. But they denied by saying that order is still on time and I will get food. I was in a sense of doubt that I would get cold food. That's why I called...

We have ordered food from Swiggy on 7 August 2024 wide order No. [protected] (4 items) Gunsan Dhaba & Cafe Pratap Nagar, Jaipur for Rs. 394.00 after discount.

Initially we ordered 10 chapati with Panner Tikka Masala for Rs. 165.00 and Chole Paneer for Rs. 99.00.

We added 1 more chapati (11 Nos.) but the price of Panner Tikka Masala increased to Rs. 167.00 and Chole Paneer for Rs. 100.00. (Two rupees increased...

I have ordered food in Swiggy on 30th July 2024. Order was from Burger King with Chicken Burger and Chicken Nuggets which costs Rs. 368 but i received others order with Rs. 159 only.

I felt very bad on this and my kids also felt very bad on me that I did not arranged the food to them that what they want. If swiggy is not delivering the food than they are responsible for other alternative but they are not doing anything just...

Order #[protected]

Firstly the restaurant had only 6 numbers Spanish rolls.in stock
...but swiggy website allowed to order 8

And then swiggy tellinh=g that you can't refund for 2 numbers which was not sent by restaurant due to no stock. This is clear case of fraud and definitely makes sense to approach consumer court.

Secondly swiggy agent clearly mentioned that due to late delivery...

I raised complaint through Swiggy app and also sent email to [protected]@swiggy.in on the same day of delivery for resolution but till now I haven't got solution or even reply that my complaint is heard or listened.
I even shared photos and videos for the proof but till now no resolution or reply.
Kindly help me and provide resolution asap
"Order #[protected] Dated 29 July, 2024 3qty 500ml each full cream milk blasted
Dear swiggy
All three packets of milk blasted and can't be used for drinking purpose
Now I have to purchase milk again for drinking
Kindly provide me resolution for all the 3qty 500 ml each full cream milk asap
Photo/videos attached
Warm Regards
Krishna
+91-[protected]"

Despite the fact that the order was prepaid, the delivery executive demanded and took an additional ₹490 from my friend upon delivery.

Here are the details of the incident:

Additional Amount Taken: ₹490

The number of the delivery guy: (Order ID: [protected]) from Swiggy Instamart. 🛒

The delivery partner number [protected]

The delivery executive tricked my friend, who was unaware of the payment status, into believing that she needed to pay this additional amount. This deceitful behavior not only caused financial loss but also significant inconvenience and distress.
I requested Swiggy on email, several times to take an immediate investigation into this matter and a prompt resolution, including:

A full refund of the ₹490 taken by the delivery executive.
Appropriate action against the delivery executive involved to prevent such incidents in the future.
Assurance that such issues will not recur.
I have been a loyal customer of Swiggy
Bill No: 240619IM00371371

Deliver To:

2304, 4th Floor, DLF City IV, Sector 28, Gurugram, Haryana 122022, India

Order Items
1 x Real Coconut water ₹85.00
1 x Real Fruit Juice, Alphonso Mango ₹90.00
1 x Real Masala Pomegranate Juice ₹70.00

Order Summary
Item Bill ₹245.00
Handling Fee ₹5.00
Delivery partner fee ₹16.00
Discount - ₹16.00
Grand Total ₹250.00

Since the delivery guy tricked her, she paid the amount of ₹490 in cash to him and there is no screenshot or photo taken available for the same.

It’s for the third time they’re doing this on a big order
Last time I had ordered a coffee machine and I just wanted a replacement because it didn’t have any filter. Just a replacement but they denied.

Still yesterday again I thought I’ll give them a try, I ordered some snacks and a ice cream, the ice cream was clearly melting but they didn’t seem to respond

I am so...

Order no. #[protected] was for 100 samosa & sweets for a family function while booking order expected delivery was 30-35 minutes after placing order it showed 90 minutes as it was a big order so I cancelled in flat 3 minutes as 90 minutes would have made my guests wait..

Swiggy is not reversing 4000 rs cancellation fee despite their mistake of delivery time went up from 30 min to 90 minutes

No response from...

We had ordered food from Udupi atithya
Order number: [protected]
The delivery agent called asking for the otp and I gave thinking he’s delivering it the security guy.. but after the agent didn’t receive the call or deliver the food. When lodged a complaint about the same at Swiggysupport they closed this saying food has been delivered
Really poor customer service

I ordered 2 cakes from Swiggy app on 26 Jun 2024 via order # [protected] & [protected] for Rs. 918 and Rs. 789 Respectively (Screenshots for the orders are attached). These were official orders. When i downloaded the invoice, the invoices had price mismatch. for Order no, [protected](Actual amount: Rs. 789, Invoice amount: Rs. 820). For Order no. [protected], the invoice received is for Rs. 5 only.

I have been...

Order id- [protected]
I had ordered a total of 5 items from Swiggy instamart from which upon receiving I find out that one item is missing - Bread worth 65/-
The order came in an open bag with no tape or bill attached to it. As the order was prepaid the delivery quickly handed the order and left. Upon raising the he customer care denied my claim to a refund . The amount is small but I feel cheated and exploited . This incident...

This is regarding Swiggy Order Number [protected]. I ordered this food in New Gowrishankar Hotel via Swiggy on June 12 2024 at 8:50 PM. In this restaurant, the food usually gets ready in just 5 to 10 minutes and also gets delivered to my home usually in 20 to 25 minutes. However, this time the food was taking unusally long time to be even picked up. When I called the delivery person, he said he was waiting at the restaurant and told me it was some batch order or bulk order and it was taking a very long time. He also said my food was ready long back but because of batch/bulk orders, it is taking time, and asked me to wait. When I called the restaurant, they said the same that my food was ready within 5 minutes of ordering but because of batch/bulk orders it is taking time. After around 40 minutes, I called the delivery person again, and he said he could start only if all the orders were ready and if required I could call Swiggy customer support regarding this and started getting into a fighting mode. After some time the Swiggy tracking showed he picked up the order, but again the next issue started. He started delivering several other deliveries and the tracking was continuously showing something like "Delivering another order nearby". This again took a very long time and by the time he delivered at my house, it took another 25 minutes or so. While delivering, the delivery person looked very angry and he started shouting as to why I was calling him repeatedly and he just followed whatever Swiggy was suggesting. He started fighting and told me that he was not responsible for the delay and that if required I should call Swiggy customer support and left angrily. After all this when we opened the parcel, the food was stone-cold. As I mentioned before the food was prepared and parceled almost 1 hour before we opened the food parcel. Because of this, the dosa was cold and soggy. The Parotta was cold and rubbery since it was made of maida. Chappati was cold and dry. After eating a little bit of everything, we were not able to consume most of the food and we simply threw it away and we had to make some alternate arrangements at home. At the end of the day, it was a complete waste of time, energy, and money for us and we simply discarded most of the food we ordered. This is definitely Swiggy's mistake as the food was ready within 10 minutes but because of poor management by Swiggy it got delivered more than 1 hour late and the food was completely thrown away. I need a full refund for this order.

I have ordered 1 veg wrap from swiggy and at the time of ordering i was shown that there is buy 1 get 1 veg warp roll free, but it was delivered only 1 wrap roll and there was no 2nd wrap roll. when i contacted swiggy customer care with great difficulty -(it is difficult to reach them over phone and chat ) .they refused to help saying that i didnt apply the coupon for buy 1 get 1 free, when actually only one coupon for discount was shown...

My order, Shuffle eggless special cake from cakes, Beliaghata Kolkata through Swiggy on 6th of July Saturday 2024 at 9:34 PM. Asim bijali delivered my cake. When I open the box of the cake and it’s not suitable the cake was awful it got spilled for my dad‘s birthday celebration. I called cakes. They refused to give me any compensation and told me to mail Swiggy. I mean, Swiggy, but they are not giving me any compensation on the...