Swiggy Complaints & Reviews

Order number: [protected]
Date and Time of cancellation: Sun, Oct 6th, 22:07 (10:07 pm)
Item Price: rupees 254

On Sunday, October 6, at 9:20 PM, I placed an order for ice cream from Polar Bear via Swiggy. At 9:50 PM, the swiggy delivery guy called, claiming he was at my location. He said, "Your location is 500m away". I instructed him to come to my floor since it was an apartment building. However, he didn't...

I am writing to formally lodge a complaint against Swiggy regarding an incident of gross negligence and emotional distress caused by their incorrect delivery of food in a recent order.

Details of the Incident:

Order ID: [protected]
Date of Order: 5 October, 2024
Restaurant Name: Chinese Wok
Order Description: I had specifically ordered Egg Rice through the Swiggy platform, but I was shockingly...

I am based in Bangalore, and I tried placed an order for a friend in Hyderabad, order number [protected] with an order value of INR 908. To my disappointment, the order was not delivered despite the app showing it as delivered. I tried contacting the delivery agent Sujit Dash on the number provided and there wasn't any response. I then reach out to chat support who just told to drop an email to [protected]@swiggy.in and closed the chat....

Hi,

I am resident of Hyderabad and ordered Few items from Swiggy bearing Order # [protected] with below Items:

Feast Cadbury Crackle 70ml 2 ₹ 120
Oreo & Cream, 700ml 1 ₹ 299
Tender Coconut Cup, 100ml 2 ₹ 100
Aamras [60ml x 2pcs] 1 ₹ 60
Choco Brownie Fudge Party Pack 700ml 1 ₹ 180

Out of which they had not delivered Feast Cadbury Crackle of 2 Qty and Oreo...

I ordered a dish from lucky restaurant delivery boy didn't deliver the order came near my home location and went off when i check in portal order delivered successfully it is showing.

contacted customer care multiple times. asked my register email id is not working he said you can send with any email id mention your registered mail id in it. i did the same sent an email to swiggy

irresponsible customer care executives

order not received and refund also not received and customer support also not responding properly.
order details:
order id : [protected]
dish : chicken 65
restaurant : lucky restaurant bachuplly hyderabad ts india

Dear Sir/Madam,

I am writing to file a formal complaint regarding a recent purchase made through Swiggy Instamart, wherein I received a product without a clear expiry date. The details of my order are as follows:

Order Number: [protected]
Order Date:[protected]
Product: Amruth Raj Flax seeds
Date of Delivery:[protected]
Upon delivery, I discovered that the product did not have...

I have ordered a garlic bread from swiggy on 16 september
Order no. [protected]. At 1:42 amthe food which was delivered was not fit to eat after one bite i felt like vomitting. And after complaining to coustemr care i have also send them the pictures of the food. There respond was very unhelpful neither i got my refund nor the order replaced, due to scaricty of restruant at that time i have to slept hungry at night.

I have ordered something from swiggy and selected wrong address. They have no option to update the address, and these guys took whole amount as cancellation fee. I really don't understand what this policy is., atleast they should have another option, can charge half amount as cancellation fee.

I am fed up with their services and have uninstall swiggy.
Amount charge 284 as cancellation fee....

My order should have had 2 mcallo tikki burger, two fries, two Fanta and one pizza puff. Instead I got, 3 mcallo tikki burger and one cold coffee.
Additionally, the bill was also wrong.
In conclusion, I received the wrong order.
The swiggy customer service has issued 2 coupons to me which are worth 55₹, when 5 items were missing from my order.
Order ID - [protected]

Date - 27 August 2024
Order ID - [protected]
Desired Resolution - Refund!!!

My order was denied a refund because of a technical gliche. When I opened my web app which i regularly do i only select the recent pop up location which is in Jakkasandra Koramangala Bangalore, whereas because i wanted to check the help it automatically opened the app and the location was different (Taverekere Koramangala). The chat executive straight away denied a refund. Most importantly when I called the customer support he directly blames me that i have done the mistake and that they will not refund. I have the call recording and I am willing to take this forward in any capacity because this is a repeat problem and the amount that was paid is not a joke for me. The call recording attachment is not supported to be uploaded, happy to share over email.

I give Swiggy support team maximum of 1 week time to resolve before further escalation through other channels.

Dear Swiggy Customer Support Team,

I am writing to express my concern regarding the cancellation charges applied to my recent order from Absolute Barbecues (Order #[protected]). I placed an order with a bill total of ₹1411.00, but due to unforeseen circumstances, I had to cancel the order shortly after placing it. I contacted customer support within one minute of placing the order, yet I was charged the full cancellation...

I got uncooked food from burger king and i have images with support They also verified that the issue is genuine,
i have been sent too many emails, but they are not responding as what i wanted

date :- 22-Aug-2024
i have attached the proofs as well....

I have been tired of sending too many emails to them; they are like foolish people . they are not solving any problem; they promised me to they will refund my amount but its been 3 days since they completed it, but till now they haven't.
I have proof.

I have tried to contact to support but they are all are not resolving any problem

Here is the details :-
date:- 19-AUG-2024
order number...

I have ordered so many orders on Swiggy and I was happy with each order.

But this time Order ID :- [protected] is truly horrible. Explanation to this:-
1. Paneer Tikka :- only two small pieces of Paneer tikka with poor quality inside the box.
2. Mushroom Tikka:- only small 5 mushroom pieces which were uncooked. Tasteless. Poor quality with only capsicum inside the box.
3. Pizza :- Pizza base was stale...

I ordered a Rasmalai Cake from Swiggy on August 17, 2024, which was prepared by Ready Bakers Den. I opted for cash on delivery and paid ₹272. Upon receiving the cake, I found it completely damaged, with the name on the cake erased and the overall appearance ruined.

I immediately tried to contact the bakery, but they did not respond to my calls. I then reached out to Swiggy through their app to lodge a complaint, but no action...

Please allow me to state the facts of the events that transpired on the 07 August 2024.

I placed an order via Swiggy to the tune of Rupees 182, the payment thereof was made via Simpl. Prior to delivery, I received a call from Swiggy's representative stating that a refund has been initiated; hence, at the time of delivery, I paid the delivery agent Rupees 182 again via UPI to the number he had requested.

Shortly...

ORDER# [protected]:

Order Lindt Napolitans Assorted from swiggy insta mart in Koramangala, Bangalore. The received item showed an MRP of 1600 rupees, whereas Swiggy charged it as 1850 rupees. It is 250 rupees above MRP swiggy is selling this item which is against the consumer laws in this country. While raising complaint there is no response or incorrect response from customer care. An agent named nazia was rude and did...

I recently ordered veg biryani from restaurant called Biryani Blues. I called the restaurant and they informed me that food is already prepared and packed within 15 minutes. I called the Swiggy executive regarding the issue and requested them to assign delivery person so that I can get my food. But they denied by saying that order is still on time and I will get food. I was in a sense of doubt that I would get cold food. That's why I called...

We have ordered food from Swiggy on 7 August 2024 wide order No. [protected] (4 items) Gunsan Dhaba & Cafe Pratap Nagar, Jaipur for Rs. 394.00 after discount.

Initially we ordered 10 chapati with Panner Tikka Masala for Rs. 165.00 and Chole Paneer for Rs. 99.00.

We added 1 more chapati (11 Nos.) but the price of Panner Tikka Masala increased to Rs. 167.00 and Chole Paneer for Rs. 100.00. (Two rupees increased...

I have ordered food in Swiggy on 30th July 2024. Order was from Burger King with Chicken Burger and Chicken Nuggets which costs Rs. 368 but i received others order with Rs. 159 only.

I felt very bad on this and my kids also felt very bad on me that I did not arranged the food to them that what they want. If swiggy is not delivering the food than they are responsible for other alternative but they are not doing anything just...