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Updated: Aug 10, 2026
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Swiggy reviews & complaints page 7

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S
SordidSoul
Apr 2, 2023
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Did not get refund for cancelled order

Website: www.swiggy.com

I had placed an order on Swiggy Instamart. But I immediately cancelled it and swiggy initiated a refund. On their side it is showing that the refund is successfully credited to my bank account. But I have not received the refund. I contacted Swiggy via email and chat but they are refusing to help me. They said they will not do anything on this matter.

I contacted my bank and they are telling me that no refund is credited to...
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A
AlmateenMer
from Chennai, Tamil Nadu
Mar 24, 2023
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Rejoining issue

Hi Team
My swiggy ID is D8111829.
Recently I have resigned and would like to rejoin but could join via Swiggy delivery partner app. Please assist to rejoin with temperory ID...
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M
meenukc
Mar 24, 2023
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Unknown person is using my personal email Id

I would like to report a fraudulent activity on my personal email id associated with your app. My email id, [protected]@gmail.com, has been used by someone else without email verification. To deactivate that I am not able to log in to that account without associated phone number, which I do not know. The fraud person is using my personal mail and name to place orders on your app. As per the invoice, the fraudster’s name and address is AKHILA,...
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R
rohit_999
Mar 11, 2023
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Swiggy Instamart Lite

I order items worth 884 rupees and it got marked as delivered by the rider, but it wasn't delivered. Since Swiggy doesn't have a customer service number, I tried to contact them via the Help option in the Instamart Lite app. But it redirected me to the main app of Swiggy, and then it showed an error stating that the page is broken. I then contacted Swiggy customer support via another order from the main app of Swiggy (since I could not contact...
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D
deepticham
from Gurugram, Haryana
Mar 8, 2023
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Expired/bad quality product delivered

Address: Gurugram

Order date 8 March 2023 - Order ID [protected] - Bad quality product delivered - INR 160

Order ID [protected] - expired mother diary curd two packet - INR 68

When we contacted customer care for aforesaid expired/bad quality products, they said they can’t help about it and they can’t replace/refund the amount. This is strange they deliver bad quality/expired product and don’t even refund/replace....
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K
Kaleeswaran N
from Saint Thomas Mount, Tamil Nadu
Mar 6, 2023
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Expired product delivered

This complaint is Reg order[protected]. I have ordered for an ice cream and it tasted bitter. Immediately I have seen mfg date and it was 10.t months old and was nearing shelf life in the next 15 days. Immediately I have raised complaint in swiggy with screenshot. But even though swiggy accepts that it's pretty old product it argues that it is within shelf life. I tried educating them that shelf life is good only for products where storage...
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Q
Qwertyuiop poiuytrewq
from Amritsar, Punjab
Feb 3, 2023
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Id permanent blocked

Website: Swiggy

Please activate my id.I belongs to very poor family.I have no any job.I have only swiggy delivery job.I am not well .so, that's why I am not able to login.Maine kisi aur ko id dedi thi kyuki I am not well mere ghr mai Paisa kaha se aata isliye vo mre liye kaam kr rha tha ab mai all good hu mai kaam kr skta hu pr swiggy ne meri id permanent blocked krdiya hai mere ghr mai kaise Paisa aayega I request to swiggy and consumer complaint helpline...
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B
Bhaskar90
from Lucknow, Uttar Pradesh
Jan 6, 2023
Oct 25, 2025
This thread was updated on Oct 25, 2025
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Swiggy canceled the order after 20-30 minutes after order accepted by them and not providing any compensation.

I have ordered "Cholla kulcha" from lunch box and swiggy had accepted my order : order number :[protected],
After waiting of 20-30 minutes Swiggy canceled the order by claiming that order is out of order at vendor side.
As per there cancellation policy if any user cancel the order then Swiggy will take all 100% money even after 1 minute only,
but if Swiggy cancelled the order there is no compensation policy .
then...
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A
aagadekar
Dec 19, 2022
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Order # 154464598284 Cancelled within minute but no refund

Hi Team,

I had cancelled the order withing one minute only but Still I Have been charged with 70 rs as cancellation fees.

I had so much discussion with support executive over chat but she has not supported me on this

1.Please find attached proof of payment and cancellation time where it clearly shows that both payment and cancellation completed on 12:20 so that means I have cancelled the order...
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H
Hrashi
Dec 18, 2022
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Pathetic service - Cold food, food spilled out of box, late delivery

Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029

Date of incident - 18th Dec 2022
+[protected]
order No.[protected]
Hotel - Mad Momos, Hadapsar

promised order time 35 mins, delivered order time - 70 mins
Cold food
Food spilling out of box

Even after asking executive Abdul to cancel order, he said let order be delivered i will provide you full refund later. Then later just giving mere amount as a resolution.
br...
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T
ToshiArun
from Bengaluru, Karnataka
Dec 15, 2022
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I have made my payment twice to Swiggy

Address: Whitefield - Bangalore

Dear Sir/Madam,

On 13/12 Tuesday, i have placed an order from Swiggy amount of 2426/- (Swiggy order ID: [protected], UPI Transaction ID:[protected], Time : 1:16PM) which is payment under process and i have made another payment from Phonepay for the same order amount of 2425/- (Swiggy order ID: [protected], UPI Transaction ID: T2212131317314772418741, Time : 1:17PM) which is successful.. and after some time the Googlepay...
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P
paulsam1608
from Chennai, Tamil Nadu
Dec 11, 2022
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Charged milk more than mrp in swiggy instamart

Order no [protected] (swiggy instamart)
I ordered Akshayakalpa milk mrp ₹43 in swiggy instamart but they’ve charged ₹70.6 per milk.I asked through customer care they’re denying for refund...
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D
Drps12
Dec 11, 2022
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Swiggy Instamart I didn't receive my order.

Address: Ground floor, 3& 4A park street MI road jaipur 302001
Website: swiggy Instamart

Order Id - [protected]
I didn't recieve order but status show delivered.when I called customer support, they denied for any help and solution.
highly disappointed! feel completely cheated and defrauded bye swiggy Instamart....
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U
urvashi_igayt
Oct 16, 2022
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3 issues pending - No response from Swiggy

I have 3 order related issues for which I've provided enough evidence and also confirmed the wrongful delivery with the delivery partners and yet the customer executives denied to help and kept asking to write an email. I have written multiple emails for every order and swiggy stopped responding only.
The customer service agents act like robots. They were not even willing to hear me when I asked to connect on a call and the conversations...
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A
ArjunRaju07
Sep 22, 2022
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Mobile number used in last 6 months

I have tried asking customer care and on mails to change my number from [protected] to my current number [protected].

Swiggy simply says same number cannot be used in 6 months, they even cannot update it from backend . this is causing me lot of issue as swiggy delivery person cannot reach me

Please take up with swiggy and close this issue

email:[protected]@gmail.com...
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K
Krish619
from Bengaluru, Karnataka
Sep 5, 2022
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No Response from Swiggy

My order made on saturday with order id:[protected] was not delivered. The delivery partner did not pick any calls. The executive did not provide me an instant resolution and instead suggested me to write an email to swiggy customer support. After two emails describing the issue, swiggy did not respond to any of the emails. It's been over 24 hours since the first email....
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I
Iamishan
from Panchkula, Haryana
Sep 2, 2022
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Coke bottle not delivered

Order no.[protected]
My order was not completely delivered. My coco cola bottle was not delivered. Swiggy is not giving me refund but just a coupon of 138 whereas my order value was 191.My order was from Burger King...
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S
shailunegi
Aug 28, 2022
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Harassment by swiggy, Many items were missing from order

Address: Hyderabad, Telangana

Order Number[protected]
Date- 27 August 2022.

Unfortunately, I ordered food from swiggy delivery Application. This was my first order from swiggy (and last too).
When food was delivered I found that HALF of the items were missing from the actual order (it is not about 1 item missing from the order).
When I asked Delivery boy, he suggested to call customer care, and said that his responsibility is only...
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M
manjeetkaur108
Aug 22, 2022
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Someone is using my email

Hi, my name is Manjeet Kaur. Someone is using my email to order food from swiggy. please remove my email from the other person's email account....
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Y
ygrajashree
Aug 7, 2022
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Incorrect bill amount in GST invoice

I had ordered for Rs 2055 on 3rd August 2022 but the amount for which I have recieved the GST invoice is only for Rs 1043. I've been following up with them from 5 days but still there is no resolution from their side. It is absolutely worst experience with Swiggy's consumer support team. There is no proper mechanism to keep track of the customer's request, every time I connect to their chat support I have to explain my issue from the beginning...
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