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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Jul 12, 2026

Complaints 5249

Resolved

663

Unresolved

4586

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 7

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This complaint is Reg order[protected]. I have ordered for an ice cream and it tasted bitter. Immediately I have seen mfg date and it was 10.t months old and was nearing shelf life in the next 15 days. Immediately I have raised complaint in swiggy with screenshot. But even though swiggy accepts that it's pretty old product it argues that it is within shelf life. I tried educating them that shelf life is good only for products where storage...

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Website: Swiggy

Please activate my id.I belongs to very poor family.I have no any job.I have only swiggy delivery job.I am not well .so, that's why I am not able to login.Maine kisi aur ko id dedi thi kyuki I am not well mere ghr mai Paisa kaha se aata isliye vo mre liye kaam kr rha tha ab mai all good hu mai kaam kr skta hu pr swiggy ne meri id permanent blocked krdiya hai mere ghr mai kaise Paisa aayega I request to swiggy and consumer complaint helpline...

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I have ordered "Cholla kulcha" from lunch box and swiggy had accepted my order : order number :[protected],
After waiting of 20-30 minutes Swiggy canceled the order by claiming that order is out of order at vendor side.
As per there cancellation policy if any user cancel the order then Swiggy will take all 100% money even after 1 minute only,
but if Swiggy cancelled the order there is no compensation policy .
then...

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Hi Team,

I had cancelled the order withing one minute only but Still I Have been charged with 70 rs as cancellation fees.

I had so much discussion with support executive over chat but she has not supported me on this

1.Please find attached proof of payment and cancellation time where it clearly shows that both payment and cancellation completed on 12:20 so that means I have cancelled the order...

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Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029

Date of incident - 18th Dec 2022
+[protected]
order No.[protected]
Hotel - Mad Momos, Hadapsar

promised order time 35 mins, delivered order time - 70 mins
Cold food
Food spilling out of box

Even after asking executive Abdul to cancel order, he said let order be delivered i will provide you full refund later. Then later just giving mere amount as a resolution.
br...

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Address: Whitefield - Bangalore

Dear Sir/Madam,

On 13/12 Tuesday, i have placed an order from Swiggy amount of 2426/- (Swiggy order ID: [protected], UPI Transaction ID:[protected], Time : 1:16PM) which is payment under process and i have made another payment from Phonepay for the same order amount of 2425/- (Swiggy order ID: [protected], UPI Transaction ID: T2212131317314772418741, Time : 1:17PM) which is successful.. and after some time the Googlepay...

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Order no [protected] (swiggy instamart)
I ordered Akshayakalpa milk mrp ₹43 in swiggy instamart but they’ve charged ₹70.6 per milk.I asked through customer care they’re denying for refund...

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Address: Ground floor, 3& 4A park street MI road jaipur 302001

Website: swiggy Instamart

Order Id - [protected]
I didn't recieve order but status show delivered.when I called customer support, they denied for any help and solution.
highly disappointed! feel completely cheated and defrauded bye swiggy Instamart....

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I have 3 order related issues for which I've provided enough evidence and also confirmed the wrongful delivery with the delivery partners and yet the customer executives denied to help and kept asking to write an email. I have written multiple emails for every order and swiggy stopped responding only.
The customer service agents act like robots. They were not even willing to hear me when I asked to connect on a call and the conversations...

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I have tried asking customer care and on mails to change my number from [protected] to my current number [protected].

Swiggy simply says same number cannot be used in 6 months, they even cannot update it from backend . this is causing me lot of issue as swiggy delivery person cannot reach me

Please take up with swiggy and close this issue

email:[protected]@gmail.com...

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My order made on saturday with order id:[protected] was not delivered. The delivery partner did not pick any calls. The executive did not provide me an instant resolution and instead suggested me to write an email to swiggy customer support. After two emails describing the issue, swiggy did not respond to any of the emails. It's been over 24 hours since the first email....

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Order no.[protected]
My order was not completely delivered. My coco cola bottle was not delivered. Swiggy is not giving me refund but just a coupon of 138 whereas my order value was 191.My order was from Burger King...

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Address: Hyderabad, Telangana

Order Number[protected]
Date- 27 August 2022.

Unfortunately, I ordered food from swiggy delivery Application. This was my first order from swiggy (and last too).
When food was delivered I found that HALF of the items were missing from the actual order (it is not about 1 item missing from the order).
When I asked Delivery boy, he suggested to call customer care, and said that his responsibility is only...

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Hi, my name is Manjeet Kaur. Someone is using my email to order food from swiggy. please remove my email from the other person's email account....

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I had ordered for Rs 2055 on 3rd August 2022 but the amount for which I have recieved the GST invoice is only for Rs 1043. I've been following up with them from 5 days but still there is no resolution from their side. It is absolutely worst experience with Swiggy's consumer support team. There is no proper mechanism to keep track of the customer's request, every time I connect to their chat support I have to explain my issue from the beginning...

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Address: India

Website: Swiggy India

I placed an order from Hotel Razzakiya via Swiggy on Saturday night, however the order wasn't delivered inspite of patiently waiting for 2 hours. I was promised a full refund and also Rs.200 as Swiggy money. However, the agent lied to me to calm me down and Swiggy hasn't lived up to the promise. They have made me chat with them multiple times frustrating the hell out of me. No one... absolutely no one in Swiggy customer serive team is competent...

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I own a restaurant in the name of MARISCO SEAFOOD CARNIVAL and we have partnered with swiggy services bearing outlet ID 497510.

On 02/07/2022 I have activated a CPC Campaign to boost the visibility of my restaurant for a duration of 30 days till 31/07/2022 with total 1000 clicks.
Where they are supposed to deliver 33 clicks per day on average basis to attain 1000 clicks by end of the month.
But without our consent...

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Website: Swiggy.in

I have placed an order on 30th June 2022 at 11:18 am on Swiggy instamart for some grocery items. It was showing an estimated time of 40 to 45 mins for delivery, which was fine with me considering the weather condition. But the order started delaying to an unknown dimension of time. I kept on connecting with the Swiggy support but no action was taken. After like 2.5 hrs of waiting I gave a call to the delivery partner VINEET KAUL and his number...

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Address: Bhubaneswar

Website: Swiggy

Dear Support,
I'am requesting many time through google form for super zone add in my swiigy de id, But till now no any update provided me so please added super zone in my id due to many suffering for oroder and earning issaue.

MY REGISTER NUMBER-[protected]
SWIGGY DE ID-2053149...

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Address: swiggy Bangalore

Hi
I placed an order for a few groceries from swiggy instamart on 14th June 22, they accepted the order.
After some time they canceled the order and charged the complete order money as a cancellation charge.
they do not have customer support no, somehow I managed to contact their customer complaint department,
When I ask them to refund the money or the order they told me their delivery guy called me thrice and...

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